I've been going to this Starbucks for over 10 years and the past 6 months have been terrible. The drive thru is ridiculously slow, the drinks are wrong, their hours are completely unreliable - when they are open. They seem to be closed or change their hours every other week. I understand we are in difficult times right now, but this store is a staple in Lockport and customers rely on that bit of normalcy and satisfaction of getting our coffee. Corporate should be concerned and rectify their issues. Based on reviews and my friend's experiences, there is a big problem. read more

It is crazy to believe there is no 0 stars. This my story. Simple and true. Middle aged white male. 6 angry female employees. I walked in and ordered and waited 22 minutes. 12 people got there drinks before me. Every person coming in and ordering after my online order. This Starbucks should be a buffet because every employee is hungry. read more

I've been going to this Starbucks for years and this past year it has become so so slow. They mess up more order almost every time I go. I totally understand if someone is new and learning, but it shouldn't be an every time thing. I went today through drive thru, only 3 cars and I say for 20 min. Idk what's going on, but it's definitely changed. read more

Starbucks is great but I am going to skip this location from now on. The lady behind the counter is consistently rude. You pay a premium for their coffee, the least they can be is polite. read more

I've never had a bad starbucks experience. For the most part everyone is pleasant. I visited this location 9-20-14, and my barista was Tatiana. She was awesome. I can always appreciate someone who works with customers to have a nice sense of humor, and just nice. I wanted to try something different other than my standard drink- (passion iced tea) I needed something super strong because I had to go home and do some boring house chores( cleaning out my walk in closet lol!) Tatiana recommend my drink and cracked a few jokes with me and I loved it. I was completely wired!! This location will now be my fav! read more

Hey, its a Starbucks. That's about it, as far as service goes I haven't had any reason to complain. Some days it could be a bit faster, but over not bad. read more

Slowest Starbucks around. Stood in line over 10 minutes, while at least one employee leaned against a counter talking about his night before... read more

The past 4 out of 5 times I've been to this location my iced coffee tastes disgusting. It smells like lunch meat and even tastes like it too. No joke. I'm not sure if they are brewing their coffee wrong or using bad dairy but it's disgusting. I have had multiple people who are coffee drinkers even try it and they all said it tastes rotten or like lunch meat. This is the only location I have this problem with and it's disappointing because it's the closest to my house. read more

Every single time I come to this Starbucks it's super super slow and my drink is always off a bit. How do you mess this shit up. Whoever manages this place needs to get this place in line. Just waited 10 solid minutes for a grande frap with no one else in line before me. Why? Because they were just chatting it up while my syrup was just sitting in the cup behind her. When I walk up obviously pissed off and aggravated I just get attitude. read more

This is by far the slowest Starbucks I have ever gone to. It literally takes the 25 mind to get through two people in a drive through. I thought maybe it was just a one time fluke but nope everytime. Then when you pull up to get your coffee all the employees are sitting there chit chatting. When I'm on my way to work I need my coffee quick. I love Starbucks Coffee but now take my business to dunkin doughnuts because I do not have the time to wait 25 min for one coffee. It is by far the worst Starbucks I have ever been too and will not go back. read more

Friendly servers, going thru drive-thru convienent location. Good drinks and food.always fast and efficient thank you.

New workers, new low. All of the new employees at the Lockport Starbucks do not know what they are doing. They are in no hurry when there is a long wait and they do not know the menu well enough to work the rush. Both venti macchiatos I ordered had 1 shot of espresso in them. Disappointing, just disappointing. read more

This location is always fast and my drinks are always accurate. No complaints here from a loyal Starbucks drinker.

A standard Starbucks that has good access to 355. The staff are friendly and service timely. I've never had any issues with staff or the coffee. The only issue I have is that I would like to see more parking but even that is not terrible read more

Went through the drive thru for my usual venti peppermint hot chocolate at 4:00 this afternoon and I was not disappointed. Fast service and the barista (didn't catch her name) was very kind to my boyfriend and I. I've had many good experiences at this location and will continue to come here when in Lockport. read more

I go this Starbucks every single day, Venti Hot Chocolate no mocha drizzle....All the baristas are super nice, know me by my drink, lol. I have never had a bad experience and considering that I am usually there within the 1st hour of opening that is a good record. Keep up the great work you guys & gals. read more

Love my local Starbucks! Whether I'm working on schoolwork or catching up with my friends, it's a great place to get comfortable and have a good cup of coffee! Everything on the menu is good. My only complaints are sometimes they forget your order if you're ordering inside, I've had them forget to make my drink a couple times, but they're very fast overall, even if they forget your order. Staff is very friendly, especially Nancy. She is full of positivity and always makes sure everything is the way is supposed to be and cares about her customers and colleagues like a superb employee. Cheers to LP Starbucks! read more

Great serrvice! The young lady in the drive thru helped me out tremendously by recommending me a caramel macchiato because caramel brulee was all sold out! :( i believe her nametag read "Princess Ashley". Very nice! Also, Good team of baristas at this location! Fast and Friendly! read more

I had to come back and update. Every time I've recently been in there, the staff/crew has really picked it up. Especially with the mobile order. The door opens and you're immediately greeted with a smile. Thanks! read more

So I like to stop here on my way to school. Today I encounter barista Bobby. Now you could tell these kids were quite busy but keeping up. Until this woman put her order in. In the end, I couldn't tell you what this drink was, but it was already complicated. Then she proceeded to come up to barista Bobby with SEVERAL other modifications and additions. My of my. Bobby did everything she asked. Only to find the drink wasn't what she wanted and be had to make it again! Even while he's remaking it she's bugging him, and asking him to add stuff to this drink. Good Lord. Bobby I dunno how you do it but you kept your cool. Kudos for that kiddo. My coffee was perfect. read more

I go to this Starbucks location every day. No, I'm not exaggerating. I go EVERY. DAY. The service is really fast. I'm always in the drive through because I'm usually on my way to work, so I don't know how the service is in the cafe part. I do know they treat gold card members like royalty though. (I have a gold card). It's nice to be noticed for something you give your money to. Only downside to this location is no one knows how to make iced tea. I heard them ask their manager how to make it. Sad.... read more

Although coffee is delicious, this is definitely not a place to come and study or chat with a friend. One of the baristas is really loud, making comments and even cussing. Within the past half hour I have learned her whole life story as she talked to her coworker. Shouldn't baristas create the friendly, calm, peaceful environment at Starbucks??!! read more

As another reviewer has voiced - this is a Starbucks. You know what you're signing up for when you head to a chain coffee house. That being said - as a frequenter of Starbucks, I have to say this is one of the best I've been to. All of the employees have always been friendly and helpful. I suppose I would probably be chipper all the time if I had an unlimited supply of coffee at work too... However, they have always been speedy and efficient. Out of the hundreds of times I have visited this place there was only one time I had to wait slightly longer and the workers ended up giving me my coffee for free because of it. If you go after 8 pm for a late night coffee, you have about a 50/50 shot of getting a free baked good from the employees as well. Lastly, what really sets this location apart from many of the other Starbucks I've been to is that they have consistent quality of their coffee beverages. I always hated going to get a latte and then notice the taste completely differs from one day to the next usually due to using old coffee or too much or little syrups in the beverages. I always know what I'm getting at this location. Bottom line: is Starbucks perfect? Absolutely not. But this is one of the higher quality Starbucks there is. read more

If a zero was a choice this place has earned it. Without fail they get my order wrong better than 50% of the time. Venti black iced tea. No bells, no whistles. Tag is right on drink. Furthermore they don't care. In speaking with the manager last time I get why, the attitude comes from the top down. read more

Hands down the slowest Starbucks ever. No matter what time of day you come here, the line is really long and the service is ridiculously slow read more

The worst service ever. Approx wait time is 20 minutes and you won't even get the right coffee.