What unfolded during my routine morning coffee stop was not merely disorganization -- it was a…read morebreakdown of the most basic operational standards. From the moment I joined the line, the atmosphere was chaotic. The staff member directing customers appeared unsure of who had arrived first, redirecting people from one line to another with no clear system. As a result, guests who had been waiting patiently were bypassed entirely. A 20‑minute wait in a drive‑thru is one thing; a 20‑minute wait caused by preventable mismanagement is another. The more concerning issue, however, occurred at the pickup window. I watched the customer ahead of me receive a medium hot drink, only to hand it back 2 minutes later. The employee then passed her a cold drink, which immediately raised a red flag -- because I was expecting a hot drink myself. If a customer orders a cold beverage, receiving a hot cup should be an obvious indicator that something is wrong. Yet the drink was accepted, brought into the car, and only then returned. That alone suggests a lack of attention from both sides, but the responsibility ultimately falls on the establishment. When I reached the window, I asked the employee who became so nervous he was shaking whether the hot drink mistakenly given to the previous customer had been mine. His response -- was yes, claiming they had already remade it -- which was simply not credible. There was no time for a remake, and the drink I received still had an opened top where you drink from, a detail that is both unhygienic and unacceptable in any food‑service environment. This was not a minor oversight. It was a failure in sanitation, honesty, and basic customer respect. --- What They Should Have Done * Maintain a clear, consistent line system so customers are served in the correct order. * Verify drink types before handing them out -- a cold drink should never be served in a hot cup. * Discard any drink that enters a customer's vehicle, even briefly. It should never be reused or passed to another guest. * Be transparent when a mistake occurs. A simple "We made an error; we're remaking your drink now" would have been the correct and professional response. Needless to say I left without my drink and will not be going back to this location.

Dutch Bros is that place for me. Their Golden Eagle Zero Sugar is literally my obsession .. tastes…read moreamazing without all the sugar. Honestly all their zero-sugar options hit every time. And the workers?? Sweetest people ever. They always match your energy and make your day better. 10/10 every visit.

I don't have a dog in this race, and honestly, I couldn't care less if this place racks up glowing…read morereviews or not. But I was scrolling through Yelp, saw a bunch of negative ones, and thought... really? I'm here 4-5 times a week after yoga, so I've seen it all and worked my way through pretty much every employee. Sure, there was one time they misheard my order and turned my matcha into a smoothie--and it was not good. I politely let them know, and they immediately remade it and handed me a coupon. That's why the super harsh reviews make me raise an eyebrow. If you're nice, explain the problem, and don't go in guns blazing, they make it right--no drama. I'm not here to knock anyone's personal experience, and I normally don't review other people's reviews, but I felt like I should share what I've seen. I'm here a ton, and overall, it's been a solid experience every time.

I'm not sure what to make of Scooter's. I love a good chai and have seen it several times when…read morepassing by. I thought I'd give it a try after leaving Cineopolis... First - the place was dead as a doorknob. No traffic, nada. I actually thought they might be closed, but there was a lone car in the parking lot, so I tried anyway. They were open! I ordered a large hot chai, three kids white hot chocolate and four sugar cookies. For nearly $30, what we received was a sugary mess - an undrinkable cup filled with sugar and milk and it was room temperature at best. Ugh. I asked for them to be remade and the young lady working said they weren't able to do remakes. Huh?!?! Add to that the cookies were fresh, however they were loaded in icing. So much so, there wasn't much cookie to taste. :-( I didn't get pic of it, but it was a lot. Oh and did I mention that you have to tip BEFORE the service? And... once the purchase with or without tip has been made, according to the staff member working, it can't be altered. I found that odd - leaving a poor impression overall. Not sure we will be back. The experience, the app, and the product left much to be desired IMO. Bummer - the cups were adorable!

I love Black Rock Coffee!!! I appreciate the Happy Hour…read morebecause I can come more often!!! I have a secret "go-to" iced coffee, but my family loves all the different options of beverages here! Go try them!!!

This is my daily go to. I don't buy coffee anywhere else. They girls know my name and my drink…read more They are friendly and always find time to ask how I'm doing and say hey to my grandson who by the way loves their little rocker smoothie. They have an app to acquire points for free drinks and happy hour mon-thur 12-5 with 1/2 price medium drinks

During the dogsitting days in early January for my friend, I always drove past this drive-thru on…read morethe way to his residence. While staying at his place, I stopped here a few times for that caffeine pick-me-up. The turtle latte is typically my go to here. There's something about about that turtle flavor that makes me order it whereever I go. I'm glad they offer it here as it's chocolately, caramelicious, and a bit nutty. They also serve breakfast sandwiches and egg bites here although I would probably avoid those since they are served quickly meaning they are microwaved. My bagel sandwich had a soft bagel which led to a chewy gooey mess while eating it. So you can do without it. Staff is friendly and polite with smiles and always seem happy. Price-wise it's comparable to Starbucks. However it's a decent alternative to that coffee chain.

I really do not have to write much explaining how great the coffee is here; look at my pictures,…read moreand you will see my Lulu enjoyed her pup cup as much as I loved every ounce of my coffee. The service was exceptional; the girl made Lulu's pup cup a little different just for her. She made my girl feel special! By the way, this is the second location we have visited, and each time, the coffee, service, and easy drive-thru ordering have been perfect. And can I mention how cute this place is? It put me in the mind of a train depot you see somewhere in the Colorado mountains!!

It's 50/50 at this Dutch bros location when ordering a lemonade. It's the 4th time I've come to…read morethis location and my lemonade is watered down with light ice.. I've gone to the window to have it remade , the first two times already. The last time it happened I went to the window and they had said "I already remade this lemonade" and the girl said it's a different one. Maybe just order coffee or you'll end up dumping it in the sink.

I ordered a double shot of espresso with cream over ice. The order guy said "it comes out to a…read moredevastating $2.64." Gotta love a great sense of humor. The line moved quick and as always the Dutch Brothers baristista was friendly.

Good coffee, line was long but service was fast and efficient. Coffee choices are plentifulread more

Okay sooo... today was actually the first time I wasn't quite as pleased with my order as I usually…read moream. For context, I am a *creature of habit*. Ever since about my second visit, I've been ordering the exact same drink: a medium Cookie Butter Blondie with caramel and sweet cream foam. It's my drink. In fact, at most locations, as soon as I say "Cookie Butter," they're already finishing the rest of my order for me. I absolutely love that level of familiarity. Today's visit felt a little different though. My drink usually comes out *close-up ready* if you know what I mean. The caramel is giving, the foam is foaming, and everything looks as good as it tastes. This time, that vibe just wasn't there. Service was a bit slower than I'm accustomed to, and when I got my drinks (yes, drinks lol my spouse happened to be heading into work later, so I was bringing a surprise), I was hesitant to ask for a remake. The biggest difference was the caramel and sweet cream foam. I typically ask for extra caramel, and the amount in the cup was noticeably lighter than what I've received on previous visits. The foam was also much thinner than usual. Those two things are honestly what make the drink for me, so the flavor wasn't quite hitting the same way. That being said, one reason I'm not overly upset is because this has *not* been my typical experience. I've ordered this same drink more times than I can count, and it's usually made perfectly. That's exactly why I keep coming back. So I'm chalking this one up as a one-off. Will I be back? Absolutely. For one, I still have money on my gift card. And two, 7 Brew has officially won me over. No shade to Starbucks I spent plenty of years faithfully redeeming stars over there, but somewhere along the way 7Brew became my go-to. Every favorite spot is allowed an off day. I'm betting my next Cookie Butter Blondie will be back to its usual star-player status.

Our first experience at this location was wonderful! The young lady who took our order was very…read morewelcoming and helpful. We already had an idea what we wanted so we placed our order and they were delicious! I ordered the Blondie while my husband got the Cinnamon Roll iced coffee. Both were yummy! We will be back for sure.

No one took my order. Got to the window and the IPad wouldn't load. Left empty handed.read more

Normally, I'm not one to make reviews EVER lol. I'm only doing this because my encounter with a…read moregirl named Finn was not so kind.. I am also a manager in costumer service. I did a pick up order early this morning at the window, I received my drinks upon arrival & I was just waiting for my breakfast sandwiches to be done. I had no problem with waiting , I just had noticed that my sandwiches happened to have been done. She announced that they were done , and I just continued to wait. After a few mins, I just asked politely ( since no one was behind me & I saw my items had been done ) if she wouldn't mind handing me the sandwiches. She turned around and said " Give me a sec, I'm doing my job".. then handed me the sandwiches. Which I found to be so rude and not kind to a simple ask. It wasn't busy, it was just me.. the sandwiches had been done for moment .. to where asking politely to grab them, didn't seem like an issue. But I guess it was for her.

I remember it being better coffee? It's not bad, just kinda ... meh. But when you're on a long…read moredrive and just want a quick pick me up, it's great! Affordable. Easy and convenient. I like the various options for milks and sweeteners.