Omg sooo rude I'm never coming to this Starbucks again. The black girl didn't get my order right and another girl stepped in and not only that I wanted a venti and she was like so what do you want to do pour it in another cup. I was like what the color was off and ugly. This is what it's supposed to look like heres an example of a different Starbucks I went to. read more

Starbucks - You see how perfect! It was in a Granada and I asked for a venti. It did not look like this at all. Again I went to another Starbucks! Rude - Coffee & Tea Near Me - Ontario, California

I really should learn my lesson and avoid this Starbucks at ALL costs, the person who made my coffee today really disappointed me. They gave me NOT what I ordered. And same issues I had last time with one of my coffee not containing the soft top but was replaced with wip cream. read more

This review is specifically for Julia who was exceptionally kind to me yesterday during my interview process. She didn't have to go out of her way to make me feel seen, but she did! All she did was make eye contact with me, and offer me something to drink. I was nervous and thirsty as ever. Thank you Julia! You made me feel better just by being you. read more

This is a good Starbucks here. Great location This use to be a Del Taco many years ago but now it's a Starbucks. They did a good job converting it over. Very spacious inside and I can get a lot of work done when I come. Staff is always friendly too. However it's too bad that there's a homeless problem around here. I think it's because of the abandoned building in the back, there is some drifter and squatter like activity in the parking lot and in the back. Makes me feel like I'm back in DTLA coming to this Starbucks. Homeless people loitering around in the front, coming in using the bathroom and charging their supplies. I guess the staff is just powerless to really do anything or doesn't want to say anything, but it is a bad look for people walking up to the Starbucks seeing two or three homeless guys standing outside talking or even sitting or standing in the back. Seems like some try to use this Starbucks as their base of operations. I've seen the same guy come in and out multiple times and then his buddy showed up and now he's back. I mean it's nothing new to me since Ive seen this in DTLA all day long but when you're out here inland, you just want to get away from all that, but yeah this Starbucks seems to be a magnet here for them. For the most part they keep to themselves still you never know with them because at the end of the day they are unpredictable. Maybe if one starts wigging out with multiple customers around the staff might feel inclined to not let them loiter around., but then it's like damn if we have to have a security guard at the Starbucks then it's really not a good look. I get it why people want to get out of L.A. they don't want to be reminded to vagrant activity and seeing these things just reminds you of the reason why you left. But then you see it again here and you're like damn I just can't away from it. When I came in the other day the same homeless guy came in and then got the bathroom code and was in there for close to an hour. He came out only to the staff knocking to check in on him. When he left they were like "he needs to respect our store better" to which another staff member was checking the parking lot and his car since he was walking up and down wigging out. Hate to insinuate but we know what he was doing in there all that time. I became concerned and even tried to tell the staff that they probably should close down the bathroom from other customers going in until they do a deep clean. You just never know these days and god forbid if he was doing fentanyl because if anyone else touches it they're in deep trouble. You can't even breathe fentanyl or touch services or you'll die. Then that's a big lawsuit for Starbucks if they are not properly sanitizing the bathroom. I worked in DTLA during the fentanyl epidemic and there were multiple cases where I worked at which prompted a DEA investigation where I was working at the time. I have more stories but I really wanted to leave this review to give people a heads up. It turns out the staff can't question anybody that walks in so why have a bathroom code if you're going to give it out to the homeless to use so they can go in there and do drugs. The staff says because of lawsuits that have happened they can't say anything. So a homeless person can walk inside the Starbucks , ask for the bathroom code and go inside to do drugs yet the staff can't say anything to someone who is doing illegal drug activity in fear of being sued. Just let that sink for a second. I'll wait... If you go to this Starbucks, just be mindful, it can get pretty sketchy here. read more

My review is for the girl with the fake lips in the morning. Your attitude could use some improvement but my main issue is that your breathe smells so horrid and I don't need you breathing on my food/beverages. Does Starbucks not believe in hygiene any more? read more

Ok so I sent my beautiful daughter to pick up our order !!! 2 coffees please and shaken with cold foam didn't exist. Forgot my coffee I and have no way of fixing of what they forgot ! I won't return to this Starbucks again customer service sucks and to make people feel uncomfortable is not good!!!!don't call your coworkers names !!! in uniform or out of uniform. It's not cool. read more

Service was great and they went out of their way to be friendly and service oriented ! Brought food and drinks out to patio where we were sitting, all with a smile and positive attitude read more

girl with hot pink hair what is your problem :/ went to redeem my birthday drink with my app gave no issues to anyone and got such a weird attitude do better read more

If you look closely at the picture I posted there's a small hair attached to my egg bite. I must say my appetite was immediately gone after I bit & seen there was a hair that looked like a pube. Definitely these employees need hair nets & need to take extreme measures on keeping hygiene up to par to avoid customers having to possibly munch on one of their hairs!!!! It's disgusting!!! I called & complained at most they said refund or exchange for another item. So just keep an eye out for hair on your food if you come here read more

Starbucks - Hair on food, look closely - Coffee & Tea Near Me - Ontario, California

If you like matcha just don't come to this location. Just go down the street to the location on CENTRAL*chefs kiss* the barista just gave me the nasitest attitude after I told them the matcha was too light and milky and went as far to to show me the matcha scooper to justify even tho I get this drink every day. It's like the baristas forget that our service funds their paycheck! No one in their right mind would spend 6$ on a drink that doesn't need their taste likings. I simply asked for a refund and will not be returning for a matcha or anything else given the attitude . read more

As far as I am aware as a former barista they stopped charging for light ice and I called multiple Starbucks. They said the same thing even for a tea or refresher because my mom has gone to MULTIPLE Starbucks but this is the only one that charged her a dollar everytime. I even called corporativo and they said they should only charge a dollar when they ask for no water or light water read more

I have become fond of few of the Starbucks locations in the Ontario area, and while there are plenty of locations -- I must say I was pretty disappointed all throughout. Starbucks just seems to be popping in SoCal, and especially in Ontario. Perhaps, it's because there's no other coffee chains like in LA, but there is ALWAYS such a long wait here. I ordered at the store the first time around and I had to wait nearly 20 minutes -- I knew not to do that again so I ordered mobile order the second time around and I showed up even 5-10 minutes past the expected prepare time, but it was still not ready and I had to wait a good 5 minutes before getting my drink. I understand morning time is rush hour so it may be busy, but man the folks here need some help. I am not downgrading it any further because the folks I encountered here were super nice and all very chill, and my drink was also made perfectly -- but I hope they are able to either add some more locations or pump up the efficiency here because they definitely need it. read more

When you're having a rough day in 100 degree heat and dealing with inland empire traffic, an ice cold coffee Frappuccino is perfect. Since I haven't lived in SoCal for over two decades finding a Starbucks was my first challenge and lucky for me my third attempt at a Starbucks was a hit. Not only was it an easy in to the parking lot but a quick order and on my way. I found the patio a nice visual setting surrounded but beautiful palm trees. The restaurant next door played Mariachi music that could be clearly heard. Now normally I may not appreciate that but when you have a busy street with constant traffic the music was a delightful addition. As for my coffee it was amazing and hit the sport! Perfectly blended and just the right combination of deliciousness. read more

Starbucks - Patio - Coffee & Tea Near Me - Ontario, California

every time i come here to get my order they never want to make it the way i ask. I get a tropical citrus energy and sub strawberry base and they say they cant do it because its to much energy. i get it that way at several different locations this is the only one with a problem. if im paying for the drink just make it the way i want it. Paying $7 for a drink i consistently cant get the way i want is annoying. read more

Just left the drive thru ordered a black tea lemonade they gave me green tea (I'm allergic to green tea) gave it back to the barista. They made our second drink incorrectly as well. They gave us the "remade" drinks. He gave me green tea again in a new cup. Thanks but no thanks read more

Starbucks - Gave me wrong drink he took it back and poured it into a new cup. I'm allergic to green tea buddy I'm not trying to die - Coffee & Tea Near Me - Ontario, California

I was charged three times due to the "register" not going through but checked my bank account and saw that they triple charged me, my drink wasn't even made right. read more

I go here every morning and they are always on point with my drink friendly fast best morning crew Thanks read more

This is place is filthy, you go pick your drink at the drive through and you get greeted by quite a few of pest since their trash bin is front of the drive through window. How long will it take for them to go inside the store? Never coming back to tho store. read more

Kaiya had the worst attitude, not sure why, there were less than 5 people in the entire store when I walked in and they were not busy AT ALL. After ordering with Kaiya everyone else was pleasant, asked if i was waiting for my order-- which I was-- I had gone to the restroom immediately after ordering and when I came out 5 min later nothing was ready. They can pop a sandwich in the oven and it takes 2 min to warm so not sure what the hold up was... the nice young man put my sandwich in the oven and bagged my cake pop. 2 stars for him. read more

I have been coming to this Starbucks for years. Although my drink sometimes comes out wrong I blame that entirely on me ordering a non generic drink during their rush hours. Some of the girls are a bit flirty even when I'm sitting right there but I can't blame that on Starbucks itself. ‍ read more

Starbucks - What they wrote on my cup!! It's the little things that count!! - Coffee & Tea Near Me - Ontario, California

They're nice here! I would come back. Literally just here to study. Sucks to suck tbh I wish I could be enjoying my Summer but at least this Starbucks has running high AC which helps with my hypothyroid and their customer service is excellence. It's also quite spacious inside and they have a huge parking lot that is shared with a restaurant. The drive thru seems to move quite fast! read more

Starbucks - Strawberry refresher with apple juice NO WATER - Coffee & Tea Near Me - Ontario, California

Ordered a Hot Venti Americano w/3" of Steamed Heavy Cream. Repeated the Request for Cream Twice. Barista Said "ok". When I Got it the Cup was Labeled 1/2" of Cream. When I Asked for a Side of Heavy Cream, BECAUSE THEY DIDN'T MAKE the DRINK CORRECTLY, I Was Told It Would Be an Additional $3.05!!! WTH!!! Horrible! read more

Starbucks - Coffee & Tea Near Me - Ontario, California

I went to this Starbucks today and I ordered an iced earl grey tea and they said that they could not make any teas cold that were originally hot teas and then I ordered a different drink, a latte with oatmilk, and they made it with regular milk. read more

If I could give zero stars I would. This Starbucks has the worst customer service I've ever experienced. Extremely disrespectful I will definitely be calling HR later on today in regards to how disrespectful the whole staff I have a very good friend that works for the Starbucks headquarters and I will be making sure this matter is looked into. On top of that as I'm reviewing the other customer experiences they have been poor as well very rude disrespectful and classless staff needs a whole retrain on how to handle customers. It wasn't just one ignorant employee it was multiple I'm shocked... read more

Mark has a bad attitude and the worst customer service ever. He should be outside cleaning tables and sweeping instead of being a Asshole at the drive through window. read more

Realy friendly staff and great customer service !! Highly recommend this location! They have drive thru as well

Horrible. Probably the worst cup of coffee I have ever had. It tasted like hot water with flavored foam. Very disappointed. Will not come here again. read more

Horrible HORRIBLE Service! Waiting +25 minutes for two Double Espresso Macchiato! And after all the girl made LATTES!! Come on train your staff! read more

The lady taking my order seemed very rushed, mind you I was able come when there was no line. You can still be polite

This review is strictly for Matthew. Thank you SO much for helping my mother yesterday. Refilling her card. I know older people can be challenging, but she told me how kind and PATIENT you were. GREAT customer service. THANK YOU read more

I always go to this Starbucks as it is close to my house, but I guess i'll be making the trip up the street to a different one. I've never had this happen to me in my whole life. I was enjoying my drink and realized there was a foreign object in my mouth.. pulled it out and it looks like a piece of plastic maybe from packaging of some sort. DISGUSTING, covid is still high now and i really got a piece of trash in my drink, who knows where it came from. DONT GO HERE! read more

Starbucks - Plastic I pulled out of my mouth that came from my drink. - Coffee & Tea Near Me - Ontario, California

This place seems to be always a miss but today they really pist me off, I would think that everyone would get trained the same so drinks should come out the same in all locations but this place which is the closest to my home just can't get it right. My go to drink is a vanilla iced latte made with half and half, never taste like anything but half and half I decided to follow a new recipe that I saw in IG, the moment I got it I knew it was wrong Just look at my pics. Going to start taking a longer drive to go to another location, done giving this place so many chances. read more

Starbucks - What I wanted (look at the color) - Coffee & Tea Near Me - Ontario, California

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I went to this location about 3 times last year. The brew coffee always tasted bitter to me and I would throw it out. So I stopped going. A couple of weeks ago a friend brought me coffee that tasted bitter and I learned it was from this store. So nothing has changed. Don't recommend. read more

Customer service is okay. I told the lady taking my order that the drive thru lady that is taking orders isn't having the cars come in all the way which is creating traffic off Mountain at 7:50AM. She seemed to not care much, and said she will let her know. It came off as if she wasn't surprised. This is kind of dangerous. No thank you's or you're welcome's either. I'm not sure if it was the vibe because of what I said. read more

WORST CUSTOMER SERVICE!! They'll charge u extra on everything but when u ask for a yes ya cup so u dnt spill ur coffee on the way to work they will make an excuse that they can't accommodate that! Wow! read more

Starbucks - Dirty too! - Coffee & Tea Near Me - Ontario, California

I have been drinking the white mocha for years and this location this past week has been giving me pretty much steam milk ! When I asked for a extra shot that I paid for I got a attitude that there not gonna return it again if I don't order it he way I see it was make it right the first time !!! So that I don't have to ask for extra shot and it's only this location that seems to mess up the drinks all the time ! Not happy super disappointed read more

Starbucks - a cup of coffee in a cardboard box - Coffee & Tea Near Me - Ontario, California

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Absolutely the worst customer service out of any Starbucks location that I've ever been to. I've been in here 3 times and each and every time I've been in here I've had to wait just to order without anyone even acknowledging me. Seems that they are more focused on the drive thru rather than the people who walk in. If you value your time, don't come here. They will have you standing there twiddling your thumbs. read more

My son picked me up one of their new drinks that I order through the app. I ask for light ice and my son picked it up for me. He asked what happened to the rest of the drink. He was told that because I ordered light ice they didn't fill the drink all the way to the top. Seriously I spend a fortune at Starbucks and now they're going to Penny pinch on a six dollar drink. Buyer beware if this is the direction that STARBUCKS is going in. Btw Anyone notice now they're charging $.50 additional for the Liquid cane sugar that used to come standard in ice tea and cold drinks? Honestly through the pandemic STARBUCKS was kicking butt since they were the only game in town that was open read more

Starbucks - a cup of iced coffee on a counter - Coffee & Tea Near Me - Ontario, California

This location is never on time with her mobile orders. I've been here on many occasions and I always have to wait even though I order way in advance. This morning one person is working and the other two are chitchatting and doing other things, but the line is out the driveway. Management needs to do something about the efficiency of this location. I have no issues with other places. I wouldn't come here if it wasn't for the fact that it was close to my house and I work early mornings. read more

Very convenient Starbucks right by the 60 fwy. One of our frequent stops right before I gotta head out to doctors appointment. Depending on what time you come but sometimes the drive-thru lines can be very long. So it can cause quite some traffic around here so be careful. Staff here has always been friendly and I like how they hook up the drinks here very good. We haven't been disappointed yet. read more

Starbucks - Coffee frap with added shot. - Coffee & Tea Near Me - Ontario, California