Coffee Bean is my OG go-to spot. The staff is always helpful and friendly & the indoor and outdoor seating makes it great to get some work done. Whether I mobile order or order in store the drink consistency is always there. Lately I've been in to their Horchata Dry Iced Americano, it's delicious! read more

The Coffee Bean & Tea Leaf - Horchata Dry Iced Americano - Coffee & Tea Near Me - Chino Hills, California

The dark coffee is very fresh and better than Starbucks. I had a vegan banana loaf, but it tasted old. Still, give them 5 stars. read more

The Coffee Bean & Tea Leaf - Large dark coffee - Coffee & Tea Near Me - Chino Hills, California

My favorite coffee in the world coffee bean.. I am addicted to vanilla latte it's good hot or cold ! One of the best mother day gifts it's a gift card for this place. Thank you Ethan for making the best coffee. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Chino Hills, California

I come here often because I'm a big fan of Coffee Bean. I usually place a mobile order, and my drinks are always ready on the counter when I arrive, which makes pickup super easy and convenient. Everything I've tried has been consistently good -- from their viral TikTok drinks to the strawberry matcha latte. The app also has great deals pretty often, which is definitely a nice bonus! read more

The Coffee Bean & Tea Leaf - Viral tik tok drink - dry americano - Coffee & Tea Near Me - Chino Hills, California

The food is fresh and looks amazing! The service was quick and efficient. Staff was friendly. The atmosphere at this location was delightful and welcoming. I definitely recommend coming back. :) read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Chino Hills, California

See all

Waited a bit to get acknowledged and served. I like this place better than Starbucks. My experience was nothing thrilling. Wasn't memorable. Ordered and got my drinks. I was not wowed or disappointed. read more

The Coffee Bean & Tea Leaf - I like this - Coffee & Tea Near Me - Chino Hills, California

Was in the area and looking to redeem a drink through the app. Good thing I searched for a CBTL location before driving all the way to the DB location, thinking that was the closest (or on my route). This CBTL is located between the Chevron and Sprouts, at the corner of the inner strip mall. I was able to find a parking spot a bit down the strip and ordered ahead through the app. After waiting a few minutes, I walked over to CBTL and was greeted as I stepped into the store. The interior was pretty spacious and had plenty of tables and chairs for its customers, especially during this day and age when some stores are "downsizing" their interior seating for its customers. Since I was redeeming a drink, I opted to try a seasonal drink. Even with the extra added shot and half powder, the drink was still a bit too sweet for me. I could not imagine this drink having the full powder. 1 x Large Honey & Nut Latte with Almond Milk 1 x Add Shot 1 x Half Powder Overall, the drink was too sweet, but the service was quick and efficient. If I am ever craving anything from CBTL and am in the area, I'll most definitely stop by this location. read more

My daughters and I had a wonderful lunch at YGF Malatang and chill visit at Chaos Bubbles Shoppe with some friends in Chino Hills. Upon leaving the area, I found myself a bit parched. It must have been the spicy soup LOL. I wanted something cold so why not try the original ice blended drink as advertised by The Coffee Bean. I am not a regular customer at any of The Coffee Bean shops. I may become one after this visit. I got a regular mocha ice blended and both my daughters got the caramel ice blended... one regular and one small... get the regular because small is way too tiny IMHO. My mocha was very light in taste and thin in ice blend. I prefer it with more mocha and a little bit more ice. Maybe I'm just used to the Starbucks version. My daughters love their caramel drinks so no complaints there. Staff was okay. However, after the lady took my order, she just walked away and I had to wait for someone to come my way again so I can get a receipt. Just thought that was weird. Thanks to the other lady for the receipt. Will I be back? Maybe only if I find myself craving for a thin ice blended cold drink. =) read more

See all

Unfortunately this location keeps getting worse and worse. I've been going here for a few years since it is close to work, but after this morning's experience, I will no longer support this location. The girl at the front with multiple colored dyed hair, I think she had pink tips and was wearing a mask. It's so rude and hides behind her snarky remarks and mask. You can tell she is a ticking time bomb. read more

It's always something with this place... the last straw was him not giving us the 50% off our first order when getting the app. When I told him he said we would have to do a refund and that I didn't tell him. Even though he did scan my app and it shows there he just chose not to do it. Then a second promo was buy a large for the price of a regular which once again he did not put it through because "we didn't tell him" but it's advertised on the app and instore. The app clearly says "scan in store" to get it and we did. The Claremont location always scans and automatically applies our coupons. They are the reason I have the app in the first place because they always talk to me about it versus here they don't even mention it or want to give any coupons. Instead of apologizing he just out the blame on us when we did everything right he just chose not to apply it. read more

This place sucks,I ordered a tiramisu drink. Look at the images below, and this is what I get. Not to mention I waited about 17 minutes for my order. The guy didn't put the cream or the powder or whatever. Not that it's a big deal, but like come on bruh. At least make it look similar. Screw you guys I can't believe I spent 5 bucks for this. Just go to Panera or klatch. read more

See all

I went there on Thursday and the manager Tessa was very rude and displayed unprofessional and horrible customer service!!! On top of it all, she served us old coffee and used the excuse that we came in 10 min before closing. That's unacceptable and not a valid reason! They should warn you that it's old and/or sell it for half off at that point!!! I will not return until they remove or replace her. Starbucks has superior customer service and if you have a problem, you can speak with a live person. Not CBTL. No live person is available! All around horrible customer service! read more

I sure do love my CBTL. One of my fav places to get coffee and tea! This time I was craving hot chocolate and this place sure doesn't disappoint. I love the Belgian chocolate powder and whole milk combo with their whip cream. What a good combo. Definitely coming back here soon read more

Big fan of coffee bean but this one just isn't it. Extremely inconsistent in making drinks. Out of the 10 times I've gone, maybe 1-2 good drinks. Other times just watery full of ice and no coffee/flavor. read more

The Coffee Bean & Tea Leaf - Large drink was mostly ice. - Coffee & Tea Near Me - Chino Hills, California

I used to come here in the 90s when I started getting into coffee. And the 2000s but back then I would only order ice blended coffee with mocha. I got out of the habit of coming to Coffee Bean because there isn't really any around me and I just got used to making it at home or just running to Starbucks drive thru. The other day my daughter and I came here and I got an Americano with the vanilla sugar-free powder. It was so good. It didn't have a weird aftertaste like most sugar-free vanilla do. Also, the customer service was really nice and the avocado toast was delicious. I think the girls name is "Tess"there both times. I also really like the food options. I think this is going to be my go to place because the drink is just so delicious and the food is really good and I also downloaded the app and I'm just really happy that I rediscovered this hidden gem read more

I normally don't review coffee chains but there is a barista that every time I get my drink it doesn't taste right. Most of the staff is great but there were two or three that were chatting together while I was waiting in line. It was slow there was one other person in the coffee shop. I love the drink I get and 80% of the time it's great but when the barista with the mask makes mine I never like to drink it I just give it to my husband. read more

Great service Amazing quality in food and drinks Large parking lot I'll drive any distance for Coffee Bean over Starbucks any day of the week read more

See all

I went to this coffee bean before heading to work and It's 7:20am in the morning, it was my first mobile order made and I didn't know what to do. I asked the barista I made a mobile order and told her my name, she was rude and disrespectful. No smile or Good Morning as soon as I told her I had an order she said " if you find your name go grab it " and turned away. Look I get it was early in the morning but treat your customers right and respect no matter what time of the day it is. NEVER COMING BACK TO THIS PLACE! SORRY NOT SORRY! read more

I have been coming here for about 4 years now and so far so good. Coffee is fresh, and always good. I make sure I always have my powders, beans and tea at home for my espresso machine when Im feeling lazy. Great customer service, big thank you to Jessenia who no longer works there, she was extremely nice and always professional. Will continue to support this location. read more

See all

Drinks were terrible. Charged extra for oat milk on a drink that already had oat milk. Service was ridiculously slow despite having 3 people working. read more

So disappointing everytime I order from uber eats they do something wrong, they always messed up my order and today was the worst time they literally gave me a empty cup and I call and they said they couldn't do nothing no worth it horrible customer service read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Chino Hills, California

This coffee bean would be the worst one yet. The baristas kept on talking very loudly and laughing like there's no tomorrow. The drinks are very very inconsistent maybe because the baristas talk too much instead of working. They laugh but they dont even smile at the costumers and the front cashier was very rude. May they hire better people or train people better. Im talking about the morning baristas. 2 ladies who think they own the place Drinks are never good. They just do it because they have to not because they care for the customer. This complaint is repetitive as I read through the comments it's all about the girl baristas attitude and being unprofessional. And they talk shit about customers when customers leave and everybody else hears it. Very unprofessional. They talk about "doing their job" but they cant even be nice they dont even ask customers' names :) VERY VERY BAD AND SAD. I HOPE THE DISTRICT MANAGER KNOWS ABOUT THEIR ATTITUDE. read more

I don't frequent Starbucks. I prefer this place more they have decaf and they have a sugar-free vanilla flavoring so I can have iced coffee. I'd like the way they make it I like the size. And they got great muffins. If you're feeling the munchies. I make a point of paint tipping in the drive-thru cuz I don't know what these poor people go through but I'd like to ease their day if I can. Put a smile on a face. It's a good thing to say it's a good thing to do. Pass it on. read more

I haven't had the best luck with coffee shops lately. I came in today to try the gingerbread cookie latte ($6.55), but it ended up tasting like just sugar and milk. Hopefully, the barista will tweak the recipe next time to bring out more of the warm, spiced flavor. That said, the winter dream latte ($6.55) was spot on. Fingers crossed for a better gingerbread latte next round! read more

I love the mango tea cold brew, chai tea latte with almond milk is delicious. Black cold brew is pretty strong. The person at the register was speaking very quickly, didn't scan my rewards...she had to cancel then start again. Anyway, I love the drinks here. I usually don't have a bad experience here, but today it felt very impersonal. If their drinks were meh, I wouldn't come back. read more

The Coffee Bean & Tea Leaf - Chai tea latte, Cold BrewMango Cold Brew Tea, Cold BrewCold Brew Coffee - Coffee & Tea Near Me - Chino Hills, California

This is my go to cbtl spot. Always consistent and always friendly. I go out for coffee 4-5 times a week and coffee bean is the one franchise that I can count on not to let me down. read more

The Coffee Bean & Tea Leaf - Vietnamese cold brew and vanilla iced blended extreme - Coffee & Tea Near Me - Chino Hills, California

If it's close to closing time, don't go they won't have anything available. They "close" at 8:30 but nothing hot is available except hot chocolate. Starbucks here I come! read more

Have been in NY almost 15 years and this is still one of my three go-to's that I visit every time I come home. Starbucks doesn't compare - the CBTL powders are so smooth and compliment the coffee or tea. The tea is high quality because they use the full leaves - if you look at bags that have smaller pieces (ie Lipton), it's the lesser quality / dust of the higher quality leaves. That's why you can brew multiple cups with one CBTL tea bag. Appreciate the coffee and tea is responsibly sourced too. read more

The Coffee Bean & Tea Leaf - Organized tea display - my favorite are the Lung China Dragonwell, Genmaicha, Decaf Green Tea and Decaf English Breakfast. - Coffee & Tea Near Me - Chino Hills, California

Agree with everybody else. The girls that work here are terror taking coffee order and/or making coffee. Various reasons s but mainly they are rude. Shout for no reason. A barista named alba or Alva meds some training in customer service. Sheesh! get it together. If you don't like your job, just quit. Don't take it out on customersz read more

It never fails that my drinks are made as ordered but missing an ingredient. I find it annoying when you pay for something to be added, but it's not. read more

my boyfriend and I come here for coffee before or after big events. My personal favorite is the hazelnut flavor, which is delicious. The coffee here has a special and distinct taste that I really enjoy. The service is always fantastic, and I've never had a negative experience. The girls who work here are incredibly kind to everyone. The place is consistently clean and also a great spot for studying if you ever need to. read more

See all

Just my opinion but rather come here than any other place to get coffee. Call me old fashioned but yes I get my large Americano, delicious! Oh and when when feeling under the weather "Medicine Ball" works wonders. My wife and I come here often and always have had happy, helpful customer service! Thank you Coffee Been &Tea Leaf team!!!!!! read more

First time in here and I definitely won't be back. I walked in they had four people in line so I got in line they took everyone's order in front of me and made me wait over 10 till they walked over to help me. The girl just walked off to make drinks and never came back. I honestly would have walked out and gone to another location if they had more with this service I can see why they don't. But I came to get my friend her favorite drink and didn't want to leave without it. The store also looked dirty and they took another 10 to make the drinks. Definitely not coming back and I would not recommend read more

Bad c customer service the girl on the cashier she have a bad attitude she doesn't know how to communicate with customers

Shoutout to Tessa for being the sweetest barista! What a gem of an employee. Thank you for making my experience so pleasant. Everyone in this location is so awesome and i appreciate how friendly they were. On top of making my drink absolutely amazingly. Thank you guys! read more

The parfait is good with fresh fruit and yogurt. I tried the sandwich and it was just ok. Cookie is great!

For sure coming back . Went in today for a cookie butter latte and the staff he was very patient. I'm an indecisive person . The staff is extremely friendly . I love how clean it is too. read more

So we all know what this place has to offer. Great blended drinks and a variety of flavors of tea. I usually go to the other coffee place out of convenience. But I was nearby so I stopped by. This negative review is mostly because of the customer service. I'm when I walked into the place, there was no line. So I stood in front of the register. And waited. There were 2 girl behind the counter and one of to the side, chatting. They continue their conversation and ignore me. Then another woman walks about to the register and they ignore her. So we're both standing there looking at them continue having this conversation, totally ignoring us. She finally helps the other woman who was apparently there before me. The other woman leaves, so I walk up and the girl asks me how she can help me. Before I can get a word out, she turns around and starts having another conversation with one of the girls. Really?! How rude is that? I told her that she was being very rude to the customers. She did give me a medium sized drink for the price of a small for her being rude. *shrugs* whatever. I would rather pay full price and have great service. She just reinforced why I will continue going to "the other place". read more

I came here looking for a sweet treat after a big meal. I was greeted by a young nice gentleman named kyle. He was very kind and helpful with my order because it was my first time here. He help me pick a drink and made it quite fast. When I tasted it it was the best drink I've ever had. If you need a drink done right come here and ask for Kyle with great costumer service. Makes the whole store feel welcoming. Thank you Kyle and coffe bean for an amazing experience. read more

The Coffee Bean & Tea Leaf - Bust - Coffee & Tea Near Me - Chino Hills, California

The staff is so friendly, they make my day every time I stop by. There's another coffee bean closer to me but I choose to come here because of the great service. read more