This has been my favorite Starbucks location for a number of years. However, my recent visits have left me feeling frustrated and wondering why I ever liked it so much. This is mainly due to the customer service. This morning I went through the drive thru. My baked item had not been warmed, and the woman in the drive thru never gave my total. She took my card and I don't even think she made eye contact. The lines inside are forever long, no matter what time of day, and I've experienced baristas complaining about their jobs while people at waiting for drinks to be made. Great atmosphere, very poor customer service. read more

Love this Starbucks location! I have been a customer of this location for over 6 years. I am always greeted with a cheerful barista and my drinks are always correct. This is a very busy location. Kudos to the employees on cranking out the drinks, even when the lobby is full and cars keep lining up in the drive through. I appreciate the smiles and pleasantries even when you are under pressure. I have to say that I LOVE the new improvements to this location. The lobby is much more spacious and modern than before. So much easier to use my laptop with the new tables, and the chairs are so comfortable. It's so nice to relax with friends while enjoying the new, upscale renovation. Thank you for brightening my day baristas, especially Alyssa! You are always a ray of sunshine. This location is the best! Keep up the good work and yummy drinks. read more

So, I study at coffee shops a lot. A whole lot. I've gotten to the point that I feel that I'm getting a little uppity about what I expect in a caffeine shack that I'm going to be sitting, wholly immobile except for my eyes, for hours at a time. Realistically, I can deal with blah service. I can deal with less than amazing coffee. I can even deal with a little bit of a mess. But there are two things about this starbucks that absolutely drive me nuts. First off, the place constantly looks dirty. And I mean dirty to the point that I'd prefer to not put my book bag down because I'm worried what it might come into contact with while it's down there. Secondly, the place has either the most powerful AC unit in AZ or it's completely possessed. There are constant waves of hot, then cold, air that pass through this place. You have to take your sweater on and then off again in the space of 5 minutes. A deal breaker? No. Annoying as all get out? Very much so. read more

Drive through takes way too long. The staff is rude and unwelcoming. The amount of coffee you get for the price is terrible. There are so many better choices when it comes to coffee! I'm just glad I had a gift card because I wouldn't spend my own money at (this) Starbucks. read more

Coffee is coffee and tea is tea. But when you have Nick working the drive thru you get the best service, laughs, and some awesome drinks! Thanks for making me and my best friend laugh yesterday Nick! We will be back to see you! read more

I usually do the drive thru and they are usually pretty fast even though they are packed crazy busy all the time. I'd recommend the drive thru and not walking in as when I do go inside I feel I'm waiting longer then when I'm at the drive thru. It's expensive yeah, but what trendy coffee shop isn't over priced. They all are, get over it. If you don't like it then buy some Fry's coffee and make it yourself at home and quit your whining about the prices. read more

So we were told when my fiancé and I ordered that they did not have the cookie crumble for the drinks we wanted. We agreed that was fine and ordered them any way. Pulled up to the window and paid like normal and while waiting for our order I happened to be holding my fiancés hand and leaned over and gave her a couple kisses. Nothing out of pocket or over PDA at all. When the manager brought our drinks to the window we were asked that if we returned to the store to not have display of affection as they have minor employees that are uncomfortable. I returned with a this has to be a joke right and was meet straight faced with a no it's becoming an issues lately and my management has asked me to tell people who are displaying affection to please not. What in the safe space is this country coming to. Needless to say we will not be returning to this location or possibly Starbucks all together. Disclaimer it would only let me post if I have them a star rating but negative stars are not an available option. read more

How long does it take to get a hit beverage? This place is dead to me. Can't ever get anything right and then when they do it is soooooo slow. This is the most convenient location to me but I'm not going there anymore. Done and done. read more

Terrible service today just left over charging me I will not be back to this location ever again and they're out of straws for the right size of cups giving us a small straw for a big Venti cup read more

I went yesterday and not only was a charged for a bento when I ordered a grande she also put a tiny bit of caramel when I asked for all over the cup but whatever so I came back today and asked for a caramel iced coffee and I thought I tasted kind of off so I look at the sticker on my cup says vanilla... read more

I've never had any problems with this location. Most of the bad reviews say that it took forever to get a drink, but I've never had a problem with that. If it's going to take a while, like if they need to do a pour over, they always warn me in advance. I come in here all the time to use their wifi and chill out for a few. I'm giving them 4 stars as opposed to 5 because their tables are always a little dirty and sticky, but this location is always very busy so I am cutting them some slack. read more

Love the location. Love the drive thru and how quick it is. Always nice. Starbucks is low key expensive but still so yummy. Very clean and had a really nice sitting area indoor and outdoor. Good to do your work because of the fast and free wifi. Highly recommend this location!! Favorite one by far AND to add on it's the only location that closes at 11pm rather than 8pm like all the other locations. Good for a late night starbies run!! read more

Typical Starbucks, though maybe a little roomier than most. Good table for laptop time. Otherwise same normal not-so-great coffee but good and friendly service. read more

Even when it looks like there is a long line, they are pretty quick! Everyone is always friendly at this location. It's my daily go to location!! The drive thru could have been a little more organized when they originally built it, but hey it's still a great place! read more

Starbucks - Always organized, with cute displays!! - Coffee & Tea Near Me - Phoenix, Arizona

The store was clean, and they had my stuff ready quickly. The staff was very pleasant. My only complaint was that the restroom smelled like cat litter... Not sure why... read more

I have to say that this Starbucks location has been a disappointment. We tried it during a busy afternoon two days ago and they lost our drink orders resulting in a wait of over half an hour. Then this evening we decided to try again. It was supposed to be open until 11pm, but was closed before 9pm. We won't be back. read more

If I could give them zero stars I would. It's Saturday morning and the level of clientele is moderate (inside), but Aubrey decided to take our order and walk away to make food for the drive-thru customers. Feeling only half satisfied, Aubrey would not let us pay, while a line of 9 disgruntled patrons began to pile up and ask questions. Then the girl making most of the drinks (a saint from heaven, name unknown) was directed to make our drinks (we still haven't paid for). With plenty of time to think about the drinks we just ordered from Aubrey, we decided to make one bigger, so we told the saint from heaven about the well thought out upgrade. With my card in my hand ready to pay, another employee decided to take our order again, and Aubrey intercepts the employee so we could tell her our order again, and the saint from heaven mentions she is already making the drinks. Out of nowhere, Aubrey decided to cough up some unnecessary attitude, to the point where my boyfriend lightly sang to her "why you gotta be so rude." Her Starbucks teammate openly laughs as Aubrey looks sickened by the oh so true lyrics. Also, another time we waited 35 mins on a Wednesday around 2:30 to get our coffee, so I emailed corporate with no response. Please BLACKBALL this terrible MONOPOLISTIC corporation. SUPPORT LOCAL read more

For the most part the employees are nice. This location though runs out of a lot of things. Once I was there at 9am wanting a bagel and they were all out of cream cheese. If you come late afternoon, the majority of the lunch sandwiches are sold you. read more

The baristas here is what makes this Starbucks great! They all go out of their way to ensure every customer feels welcome. Vanessa and miles make the day with their smiles and bubbly personalities. I love it here read more

I love coming here. Staff are genuinely helpful and kind. Wifi is fast. Nice place to chill and do some work with your comp.

Awesome starbucks to go to! Wish they had more tables because it does get busy and can be hard to find a seat. The wait isn't long, especially if you order ahead. read more

This is my go to Starbucks when in town. It's big, clean, and friendly. It can take a while to get your drink but that's because it is always crazy busy and the lines are forever long. They move quickly and efficiently though, and I've never had to send one back. Mobile order is definitely a god send.. read more

this Starbucks is really close to my house and I go here every morning. One thing I found out is to never order in person. The girls never know how to ring up the correct prices or drinks. They over charge you for everything due to them not knowing how to ring up the order correctly. And then they try to kill anyone who's lactose-intolerant because they don't listen to what you order and they try to put actual milk into your drinks. I have to sit there and watch them make the drink just to make sure that they're not going to put the wrong milk in due to the cash register girl bringing up the wrong type of milk. And then when I say something about it I have customers getting mad at me. IMy gut health is not up to you to decide whether or not I should just let it be. so if you do need to order from the Starbucks order through the mobile app so you're getting the correct pricing and the correct drink order. Still double-check it just in case some idiot behind the register decides to mess it up again. read more

Just don't go. Long wait, terrible service, they served the 3 orders in back of me and only when I complained did they start on my 1 chai!! And, the chai tastes watered down! Terrible, terrible!! Go to McD's across the street. Not worth it! read more

I love this location thunderbird and 19 they no my name as I come in love them love them awesome crew

The baristas are very friendly. I was looking for a Starbucks that was open late. This store is always crowded.

My wife and I were wanting to get a specialty frap but we did not want to stand in line so we chose to order using the mobile app$pay. We sent the order in at approx. 5:10 pm on a Saturday, not the busiest time at Starbucks from what we have already experienced. We intentionally waited for a time when they would be able to process our order in a timely fashion. We gave them an extra ten minutes before arriving to pick them up, hoping to walk in and grab our order without more than a name as we have been able to do at other locations. In fact we chose this location over 19th & T-Bird because we felt like they usually give us better service at 43rd, that was a mistake. After 25 minutes of sitting politely at the waitbar, I finally wandered in front of the coffee bar and had to really be a pest to get eye contact.This is a vastly different experience than what Starbucks would like to be training for. I felt like even after I was looked at, I had to clear my throat, say 'excuse me' or do something to warrant attention from the baristas. I really enjoyed Tarek, who is clearly an off duty employee, held the short female barista's attention daftly for ten minutes while my order sat there unmade, while she made Tarek's two cups of coffee and chatted him up like it was am ice-cream social. I was chuckling as the empty cups with our names on them being passed over to serve customers who were ordering presently. At this point my order was over 30 minutes on the clock and still not delivered. I guess the online ordering thing is just not worth it. I should have stood in the line and waited for Mother Starbucks to decide when I was worthy for my coffee. Sadly disappointed because the service there has not been this bad before. Probably will pass it on the way to Arrowhead or back down to 19th. read more

I have to say the Customer Service here is awesome...I love the drive through also...they are always so cheerful and kind

Everyone that was there is gone ad it's gone downhill. I feel bad for the customers that have to wait over 20 minutes in drive thru because there are not enough employees there. So sad. read more

I just went through the drive thru and when I got home both the drinks I got taste disgusting! One is completely watered down and diluted with milk and the other tastes like straight up burnt nastiness. I tried to call to see if they could make me new drinks and after 10 tries with absolutely no answer (phone just rang and rang) I'm done with this crap so called coffee place. Stuff off Starbucks! read more

It's pretty straight forward. THEY ARE THE SLOWEST STARBUCKS ON THE PLANET!! Good coffee as always, but it seems like a 20 min ordeal each time to get my iced coffee!! PLEASE SPEED IT UP. read more

There was a big bug in my drink. They offered me no compensation for the time I had to turn around and go inside the store. They gave us replacement drink and wanted me to shut up so it seemed. I also used free drink reward for one of two drinks my husband I got. They did not tell me what new total was and did not even ask if we needed receipt. So we came home with no receipt. read more

This is the slowest moving Starbucks I have ever been to! Waiting in the drive through for over 15 minutes with 2 cars in front of me. I can understand a big order but come on people get it together! read more

Coffee is good , cashier nice but time in drive thru was way too long! 15 plus mins with only 4 cars ahead of me;( cashier comped my drink due to the wait time without me saying a word;) read more

This location is right by my house. I find that the employees who work here are seriously the most pleasant Starbucks baristas EVER! And the drive thru line is fast unlike another location that I usually frequent. read more

This is my go to Starbucks! I use mobile order and it's always ready when I need it! Their evening team tends to be a bit slower than their morning team but that's when their peak is so it's as to be expected! Any time they always get my order right though and everyone I've met working there is friendly and happy! The atmosphere is filled with fresh light making it feel spacious and open, they have a great patio too! read more

Ugh this location is so frustrating. It's the only one on my long commute to work that's easy to get to. It's always busy but not for the right reasons. I can only speak for the drive thru but it seems as though there's only one person running the register and making the drinks. The other 5 employees are standing around. Guess that's why I never see the same person at the window for too long. They must hate being the only one who works and eventually quits. 3 times out of 5 my drink is wrong. For some reason they can't get a regular mocha and a white mocha straight. For me, Starbucks is a treat. I budget for one or two stops each month. So, I look forward to it. Unfortunately I haven't leaned I need to budget more time for it too because I can't usually wait for them to remake my drink. Terrible customer service too. read more

The absolute slowest starbucks on the planet. You will spend 20-30 mins most of the time just to get 1 drink. This location needs a manager who manages. Staff is also very unfriendly. They make you feel like you're bothering them. And half the time if not more, the drink isn't made right. Too much milk, not enough ice, etc. switched to 7st and bell and they are fast, friendly and drinks are right. Went here tonight because I was in area, still slowest on earth, I just don't get why it takes just this location sooooo long. Other locations can have 10 cars in drive thru and I'm out in 5 mins, this one can't handle more than one customer literally. Hate this location read more

Ranked 3 busiest Starbucks in AZ! Cut them some slack people!! Always busy all day! With some good customer service what else do you want?! Yes the only bad is they take pretty long for a drink when you go inside but drive thru is fast. read more

This is quite literally the slowest Starbucks I've ever been to and the service in general leaves much to be desired. Nothing wrong with the actual product though. My advice: work on getting your drive through moving. It is a terrible idea to have the drive through take 15-20 minutes to get through. read more