I don't know why this Starbucks store has such low ratings. I go to 3 in the area and this one is by far, my favorite. Great service, polite, fast (no matter HOW many people are in there) and they always make my drinks perfect. I've been on a Lavender Chai thing lately... read more

Starbucks - Coffee & Tea Near Me - Raleigh, North Carolina

More often than not, I have a great experience here. I usually do order ahead and my drink is typically ready within the time frame they note and it's correct and tasty! They went through a bit of remodeling and overall there feels like far less seating and the layout isn't quite as inviting but maybe I also just don't love change! Staff have always been friendly! read more

This Starbucks location has the best service. The staff is always ready to welcome you once you walk through the door and notes are always made on your cup. The ambiance is perfect if you ever need to study and get things done. The drinks are always delicious and brewed nicely. read more

Starbucks - Venti iced matcha with white mocha and vanilla sweet cream cold foam - Coffee & Tea Near Me - Raleigh, North Carolina

I walked in 11:30 AM there was about 10 employees in the back doing. I don't know what one person on the register decided to spend 15 minutes, chatting up two girls and getting their phone number while the line was out the door. I waited almost 30 minutes for a grande coffee drip this place is the most inefficient Starbucks I have ever been in in my entire life. do not go unfortunately I understand that people will go because it's the only thing offered in this area.. zero customer service. read more

In the late afternoon (of all times!) it takes thirty to forty minutes to get your drink. It is like an unhappy DMV with people milling around indoors. I thought I would sit outdoors and order on the app, but it still took 40 minutes. read more

I come here pretty often for my coffee fix, and enjoy it. Service is typically quick. read more

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I've been here quite a few times out of desperation. This is possibly the worst location. The drinks are consistently terribly made. Often it's like drinking boiled water. I will not return and have decided not to spend my hard earned money at Starbucks. I buy coffee at Aldi, and I'm my own barista now. Going here ? Think again. The staff are nice but they need to be trained properly. read more

STARBUCKS Store 8875 7854 Alexander Promenade Pl Raleigh, NC Clerks wore no name tags. No greeting. No comments at all until was handed my short regular coffee and I said thank you, to which she quietly said you're welcome. I have come to expect some degree of life in retail clerks, this shop was sleepy. Food. No display of any edibles, visible were a tray or two of pastries on the floor off to the side. I didn't want to order something from the floor. Counters sticky and dried splotches. Might not have seen a towel and hot water since they opened. They got my simple order correct. I got out of there to drink in my car, the interior furnishings were untidy. Perhaps a pep talk might help, best if from regional manager to store manager. These two kids were clueless. read more

Customer service non-existence! I was there around 9am to pick up a Doordash and not one single person asked what I needed! They did wait on people after I came in though. The bags were sitting on the counter when I arrived. Starbucks is usually way better- Trust me, I lived in the Seattle/Tacoma area for over 20 years! Where it all began! Try hiring more pleasant employees- with actual customer service! read more

I've avoided this Starbucks for a long time. The last experience was horrendous. Today, it was convenient to do a mobile order from here and oh..... what a mess. All the orders are wrong. People waiting for remade drinks. The line is long. The patience is short. The service is ... ugh. Still the worst Starbucks I've been to. Never again. read more

Soooooo.....is it too early for Pumpkin Spice? Ummmmm.....nope! With the heat waves we have been having....I say bring it! And, what better way to start all things fall than with a Pumpkin Cream Cold Brew from Starbucks! If you haven't had this delightful concoction yet, it is a must try! Bring on the fall colors, fall temperatures, and fall fashion! read more

Starbucks - a cup of coffee sitting on top of a car - Coffee & Tea Near Me - Raleigh, North Carolina

Worst coffee ever. I guess the hired people there do not know how to make coffee. If you order to go taste your coffee before you head out the door, if your in a rush, I would suggest to order from a different Starbucks. read more

Terrible. So slow. bad The app says your drink will be ready in 5 minutes but it took 30 min. Needs new management. I do not recommend.

Customer service is lacking and we had four different drinks remade. It taste terrible and I don't want to pay $9 for a drink that taste like just milk. I can just pour a glass at home and eat cookies. And the outside just isn't the best . So I went back and got it re-done by Scott and it finally taste like it's worth spent $9.00. The third time is a charm. read more

Starbucks - Outside - Coffee & Tea Near Me - Raleigh, North Carolina

Average Starbucks. Friendly servers, steady service. Facility is clean with indoor and plenty if outdoor seating. Coffee was well prepared. Not sure what else to say about Starbucks other than this is a consistent location. read more

Starbucks - Coffee & Tea Near Me - Raleigh, North Carolina

I came to this location yesterday (May 26, 2023) with my 4 children and was pleasantly surprised, regardless of all the negative reviews. I would have given 5 stars if the tension between the two female employees didn't affect their responsibilities to their customers. They did not greet or acknowledge any of the customers, even when the line extended to the entrance. However, the young man was the definition of outstanding customer service. He should be rewarded with a raise and a promotion. He was very courteous and professional with the customer ahead of us and was the same way with us. He made us feel welcomed and the food was delicious. When we visit Raleigh again, we'll come back to this location. read more

Stopped by this location and the cashier was rolling her eyes at people when she couldn't understand their order. Maybe because she was not a good listener. Horrible service read more

It was horrible, asked for a pink drink and a strawberry açaí. They waited until about 15 minutes after we ordered to tell us that they had no more coconut milk, and I had to come up and ask. The workers were slow and were not short staffed. When we did FINALLY get our drinks they looked the exact same even though we got different drinks and they did not even put strawberries in even though the fruits were fully stocked. DONT COME HERE waste of time for a drink that is not what you asked for- from an experienced Starbucks drinker. read more

Starbucks - a person's thumb up in a car - Coffee & Tea Near Me - Raleigh, North Carolina

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Unfortunately this location is just not the coffee experience anyone wants. I purposefully drive further to another location to not deal with this location. Ordering ahead on the app is a joke, it can still be another 30 minutes after arriving that the one drink you ordered is ready. Drinks are frequently mismade and the location could use a a really good scrub of the floors. There's so much potential at this location especially with the cute outdoor seating area and the amount of business they get, but the number of drinks that they usually get behind because of the number of remakes observed when standing in the line waiting for a drink really detracts from a quick coffee run. I understand it's a systemic issue with the age of mobile orders and delivery apps, but this store should consider turning off mobile orders if they're short staffed and focusing on putting out a correct coffee. read more

The customer service is fantastic here but the drinks don't taste all that good. My caramel latte tasted like watered down coffee. The best part was the friendly staff. They made sure everyone was taken care of and checked out properly. Other than that, I don't know if I'll be back. read more

This Starbucks has a personal all its own. Not attached to the mall and in an island it is a quaint place with good outdoor seating. You will not be able to park close but lots of parking around this Starbucks. The Batista's greeted me right away when I walked in. Service with a smile. I go to Starbucks because I know what to expect and they deliver it to me every time. A tall Pike please with a shot of espresso. read more

Starbucks - Coffee & Tea Near Me - Raleigh, North Carolina

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Saturday afternoon, waited 20 minutes for a mocha. I'd only come back if I was planning to sit in the shop or if I used a mobile order. Staff was friendly, drink was adequate but not worth the wait time. read more

Don't go here. Three workers. Ten customers. 26 minutes. Drink amounted to a cup of iced milk.

It's good and they always make my order the way I like it. However it has gotten so busy I think they need to hire more staff. Everyone in our neighborhood is saying that it takes 45 minutes even when you order ahead and the line is always out the door. Hopefully they can hire some more folks to help them out. Just be prepared it will take a while. read more

Nobody knew what was going on. There was a long line and nobody was taking orders. The staff just stands around talking and on their phones. The girl who took my order was extremely rude. Do not recommend. read more

Worst service, forgot 2 drinks in my order waited over 30 mins for it. They move so slow, hire a Hispanic worker they'll get things moving, serious lack of work ethic. read more

This is my regular Starbucks, so I felt after 100+ drinks it was time to leave a review. I am rating this as a Starbucks - it obviously doesn't compare to a local mom and pop café. As you would expect, the coffee tastes the same as any of the other million stores they have. Firstly, it is always PACKED, so mobile is the way to go. They do a great job of keeping up with all the orders, and I've never had to wait more than a few minutes. There was only one time that my drink was made incorrectly and they fixed it right away. The staff is always super friendly and efficient. My only reason for the four stars is because the store itself is relatively small, so there's not many places to work or sit down and chat. The outdoor space is nice..for all of 4 weeks here in NC. I wish they'd close it in with a wall of windows and put in a huge community counter. Either way I'll keep being a regular as long as I'm close by! read more

No drive thru so I put in a mobile order. Got inside and there was a line of about 10 people waiting on mobile orders. 10 minutes later I'm still waiting on my mobile order that I out in 20 minutes ago. People walking up and ordering and leaving while I'm still standing here. Definitely will skip this location in the future. Turns out my drink was done and they forgot to call it out. It was sitting behind the counter melting. Yay. read more

I kept seeing this Starbucks on the way to & from work & just keep forgetting to stop in. On a dreary Friday, after a long work week, I decided to treat myself to a frappaccino. The parking lot was filled with cars, but since this is a busy area, it made sense. When I walked in, there were two baristas at the two registers, one lady being helped & one man standing in line ahead of me. By the pick up counter, there were five people waiting. I already knew I was going to be here a while ... & I was. No sense of efficient in here, as they only had one barista making beverages. I waited several minutes before placing my order, but the employee was nice. I didn't have to wait long for my frap. Now, it was after 5 PM & I played heck trying to 1, even get out of the parking lot, 2, trying to get back on to Brier Creek Parkway & 3, trying to get back on to Glenwood. My frap was excellent though - the exclusive, limited time birthday cake flavor. I doubt I will be back to this location, but I'll have to really be jonesin' for a Starbucks fix to go back here. read more

Coffee is great - service is horrendous. Like ridiculously slow - even for mobile order. Stupid slow read more

Starbucks - Mobile order to come in and wait in line for your drink !!! - Coffee & Tea Near Me - Raleigh, North Carolina

Im only giving this location 4 stars because of its size. Not a ton of seating options here. It's crazy busy in the morning. Great people watching spot though. I definitely slows in the afternoon. The staff is great though and wait times are never too long. There's a decent amount of seating outside though. read more

Starbucks - SBX in Briar Creek. - Coffee & Tea Near Me - Raleigh, North Carolina

I ordered a caramel nitro cold brew in store. The cashier was very nice and let me know that they were out of caramel. When my order was called, it was mixed and had ice. I asked if it was a Nitro and was told it looked different because of the sweet cream. I then asked about the ice specifically and was assured it was a nitro. I understand being busier, but don't lie about a product to move on to the next order. read more

Stopped here to have a quick morning business meeting. The coffee was adequate, nothing special, just a plain coffee and I added my own cream and sugar. The background noise (including the music) was a bit loud, so it was difficult to converse with the person I was meeting with. The store itself seemed small, but it was clean. read more

Very inconsistent Starbucks, although a great location, they often miss the details that make your drink exactly what you want- so it ends up too sweet or not sweet enough... read more

I love Starbucks but this one is usually overcrowded inside with music that is too loud. The outdoor seating while plentiful is usually extremely dirty. I don't think they ever clean the tables and most of the time the garbage cans are overflowing. read more

Do not go here. If you are in the area and want Starbucks, go to a different store. The store is usually dirty. The drinks are usually wrong. This is the slowest starbucks I have ever been to. The staff chooses which order to make drinks in rather than first come first serve. If it is warm outside, there are always flies flying around in the food cooler. read more

Nothing to complain about here. Consistent and the cold brew is always on point at this location. Get at me!! read more

Starbucks - Coffee & Tea Near Me - Raleigh, North Carolina

This location is okay.. the orders are always right.. but there are a lot of things that are annoying. It it usually soo cold. About 65 degrees or something. The music is always waaaayyy too loud. People are trying to work, and have conversations, and cannot concentrate. And they only have 1 person restrooms. & the restroom ALWAYS smells so disgusting. I don't understand why they don't put an air freshener in there or something, because no matter when I go in there, it always smells nasty. & it's the same smell all the time. I only come here because it's close to my job... not necessarily because I want to.. read more

I've been to this Starbucks location many times and it always appears to be unorganized . Often times I am barely able to enter through the door because there are so many guests standing around waiting . The baristas get my order wrong almost every time and it seems to take an extremely long time to make my order. I love Starbucks and will return to this location because it's the closest full Starbucks to me but I do hope things can be ran more smoothly in the future. read more

Ordered my drink, waited 20 minutes and unfortunately got skipped over multiple times. Asked simply for a refund. Later at a different location, realized the refund they gave me was only given a 4 dollar "on us card" and it did not match the original order price. read more