TLDR: Large, tasty, but expensive cookies. Exciting rotating menu. Subpar flavors. While in the area and needing a Friday sugar fix, I stopped at Crumbl. To save time I started an online order. It took a while to go through the log in process and a $2 tip was required. This brought the total of one cookie to nearly $7! Then when it said the wait time was 15-20 min, I decided to abandon the online order and order at the counter. There were about 3 employees busy at work and no customers. I was greeted upon arrival and helped right away. I ordered one cookie and the order came to over $9 before tip. I questioned the total and the employee returned to fix it. I like how you can easily see and pay on the screen so I could see the error. When fixed the total was about $5. Pricy for one cookie, but they do look pretty and are packaged well so they make a great gift. The rotating weekly menu is exciting, but the cookies are not very flavorful so they taste similar. Even the guava cookie had a very faint fruity flavor and mainly tasted like sugar. Many times I have noticed that the unique flavors are just in the frosting not the cookie itself. I understand having a weekly changing menu is challenging, but there is room for improvement on their flavors. The cookies are all perfectly baked and decorated beautifully. Overall, good place for the occasional treat or gift. read more

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The cookies here are awesome. This weeks selections are insane. They are huge and taste delicious. read more

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There was no one in sight when we walked in. Thought the place was closed. Young lady came and greeted us and asked for our order. I asked for a moment (had two kids that wanted to look at the cookies and choose). Kids finally made their final decisions and she was nice enough to verify if that was what they liked before giving us our box. The kids enjoyed their cookies and they were warm and sweet. read more

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Crumbl is a adorable artisan cookie shop! The cookies are HUGE here so you will get a great bang for your buck! The only negative is that the cookies are superrrr sweet. The sugar content is overpowering so I would recommend only indulging in a 1/4 of a cookie rather then a whole cookie. Side note: The shop doesn't carry any gluten free or vegan options. Overall a cute spot to enjoy an occasional treat. read more

Crumbl - Raleigh - Cookies of the week - Bakeries Near Me - Raleigh, North Carolina

We were just taking a walk nearby and decided to grab some dessert here and did not regret it. It's very modern inside and photo op friendly. You walk up and order via the self service kiosk. They prepare your order quickly and call your name. We had a 4pk Box, it's a bit pricey but the cookie are huge and absolutely delicious. We ordered one of each to give them all a try. Oatmeal Skillet Cookie, Raspberry Butter Cookie, Key Lime Pie, and Classic Pink. The Oatmeal Skillet Cookie, Raspberry Butter Cookies were amazing and my favorites. Would definitely try it again read more

Crumbl - Raleigh - Bakeries Near Me - Raleigh, North Carolina

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Limited choices. There was so little to pick from that we decided to move on over to the Wegmans bakery department.

Crumbl cookies are delicious! I like how the flavors rotate. There is always a chocolate chip, which is also very good. This week we got the peanut butter cup, which is one of my favorites. We also got the triple chocolate chip and peach pie. The cookies were huge and served warm. We placed an order through the app, and it was ready really fast. read more

Crumbl - Raleigh - Peanut butter cup, triple chocolate chip, and peach pie cookies - Bakeries Near Me - Raleigh, North Carolina

I bring Crumbl cookies to clients often and it always makes doing business sweeter! When you want to bring something they'll love, choose Crumbl read more

Can I scream, O-M-G!!! This was my 1st visit and these cookies were Out of this world! I bought 3 flavors and had to sample each one. My favorite, so far is the Oreo-peanut butter. It was so rich that I could only eat a 1/4 at a time... still working one that one cookie, lol! The other 2 flavors were quite good too, the chocolate chip and the salted toffee. I would give this a 5 Star, but the customer experience was a little cold. I stood inside the store at the counter for a few minutes and no one greeted me. They were all so busy making new cookies or filling virtual orders. I had no idea that I needed to use the kiosk until another customer came up behind me and asked if I had placed my order. She was quite sweet and seemed to be familiar with the layout. Other than that, things were okay. My order was filled promptly and I was on my way... read more

Crumbl - Raleigh - L-R: Oreo-Peanut Butter, Milk Chocolate Chocolate Chip, Salted Toffee - Bakeries Near Me - Raleigh, North Carolina

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That's how the cookies Crumbl! I'm a sucker for sugar cookies and frosting, and this location did not disappoint. Crumbl Cookies offers variety! I tried one cookie on my first visit (see photo) and I was hooked. I've been back to this location once since my initial visit. Side note - Ordering is self serve and I recommend you purchase the four pack! read more

Crumbl - Raleigh - Bakeries Near Me - Raleigh, North Carolina

I've only ever tried this chain a handful of times. I like classic and traditional - big takeaway from this trip. So, this place was in luck that out of the ONLY 4 cookies they had available- chocolate chip was one. read more

When my sister moved back to Maine from Raleigh, I asked her to bring home chocolate deliciousness from a bakery of her choice. She brought me cookies from Crumbl and I am in love! These cookies are thick, cake-ey, gooey, and dreamy. 30 seconds in the microwave and the chocolate lava cookies melt in your mouth. It's a good thing my family knows I don't share because I wasn't about to let these cookies out of my sight! read more

Crumbl - Raleigh - Bakeries Near Me - Raleigh, North Carolina

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Wow! So good ! When you go in you look at all the delicious cookies then place your order on an iPad the lemon poppyseed was still warm and filled with lemon custard. The employees are extremely nice and make sure they look at the cookie with you read more

Crumbl - Raleigh - Lemon poppyseed cookie - Bakeries Near Me - Raleigh, North Carolina

10/17/20: We visited for the first time & got 4 chocolate chip, 1 Smore, & 1 Sugar with icing. The box was super heavy because these cookies are like hockey pucks. I can't imagine how many calories they have. Lol. My favorite was the sugar cookie. It tasted like a cupcake in my mind. The icing is so yummy. I didn't care for the other flavors, but my family devoured them. The service was good & they did curbside. We will definitely go back. read more

Crumbl - Raleigh - Bakeries Near Me - Raleigh, North Carolina

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Great cookies and great service! Never disappointed with the service and the product. I appreciate the variety of cookies offered. Always something for everyone. read more

Location 5 Cleanliness 5 Friendly staff 5 Cov-id 19 Mask no Gloves yes Spacing on the floor yes I love the custom cookie spot know as Crumbl! Oh, you don't know about it...well let me tell you that you need to stop by. You can call to check to see what new flavors they have. When I went I fell all the way in love with the raspberry cheesecake!!!!! The cookies are moist and decadent. I can not wait to have the ice cream yes you read that correctly they even have custom ice cream! You will not be disappointed when you go! read more

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We were craving something for dessert and didn't want to deal with the craziness of a chain restaurant so we decided to check out Crumbl. This was our first time at any Crumbl location and were excited to see what they had to offer. They offer curbside and in-store pickup. All employees were wearing masks and gloves. It was a little before 10pm when we went so there wasn't a line, but they do have signs posted regarding social distancing. It is a really cute and simple shop. They have an open kitchen where you can see them mixing dough for new batches of cookies so you know they are truly handmade and not just a frozen dough. They have 2 "resident" cookies that they always offer. They have a frosted sugar cookie that is served chilled and their chocolate chip that is served warm. They offer 4 weekly flavors that are also served warm. The current flavors are peanut butter bar (with chocolate icing on top), snickerdoodle, funfetti and honey graham cracker. They also have half pints of ice cream available. We ordered a box of cookies (4 count) and got 2 chocolate chip, a peanut butter bar and a honey graham cracker. We also got a half pint of the biscoff ice cream. The chocolate chip cookies were really good. They can be so hit and miss wherever you go but these had the perfect balance of chocolate. I did find the center of mine to be slightly under done but that is just personal preference. The biscoff ice cream is good. I think I would have liked the cookie pieces to be bigger and not ground up but again, personal preference. We were definitely pleased with our items and still have the peanut butter bar and honey graham cracker cookies to eat. They are definitely worth the price. We will definitely visit again next time we are in Raleigh. read more

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I think Crumbl is a great addition to Midtown East. I'm all about more food options going there. I love that they do delivery and curbside pickup right through the app (which is super easy to use). I went with the four cookie samper, it cost a little under $14 after tip. At first I thought that was a lot, but the cookies are huge!! I ordered ahead of time and then when I got there clicked I'm Here on the app. The wait did take a bit since they didn't start on my cookies until I arrived. There were quite a few cars there since it was opening day so totally understand the wait. I watched (from my car) the two lovely girls behind the counter hustling to get everyone's cookie orders out. The cookies themselves, my favorite was the German Chocolate. The sugar cookie and chocolate chip cookie were good, but tasted super underbaked, and not in the way you'd hope. Like someone else said it did taste like biting into flour. It could totally just be a new business learning curve. I see on the app their change out their flavors weekly which is a neat plus. I'd definitely head on over again and try out a different variety of sweet treats. This week's flavors looks pretty awesome. Oh and they have ice cream too!! Perfect if you are craving ice cream and want it delivered! read more

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Cookies was exactly what I expected and tasted so good !!! Service was amazing, everyone was so welcoming

Today was my first time visiting Crumbl after hearing about it from a friend, and it was amazing! The employees there today were super good about being safe as they were both wearing masks and immediately explained to us how to use the self-serve kiosk to order and pay when we entered the space. As it was my first time, I decided to just get one cookie to see how it is -- I opted for their pumpkin oreo cookie as fall is coming around the corner! Boy oh boy, the cookie was massive and SO soft on the inside. It almost felt like I was eating a brownie in cookie form since the base is a dark chocolate cookie, and I personally am a huge fan of warm and soft cookies over more crunchy cookies. On top of that, the pumpkin cream cheese frosting was perfection and paired deliciously with the cookie itself. I cannot wait to go back to try more of their different flavors as they vary each week, and this time around I will be ordering a 4-pack! Cannot recommend enough. read more

Crumbl - Raleigh - Pumpkin Oreo Cookie! - Bakeries Near Me - Raleigh, North Carolina

Wait at store after ordering online was unacceptable. It was a busy night, but there is room for improvement on process. Cookies were delicious. read more

Cookies live up to the hype. They're delicious and fresh. Place is clean, staff is nice/helpful, ordering is convenient. Downside is that they're often out of the more popular flavors. A little frustrating considering there are only 6 flavors to choose from to begin with. read more

Crumbl - Raleigh - Bakeries Near Me - Raleigh, North Carolina

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Love Crumbl Cookies! Eat them all the time! I buy these for birthdays and special occassions.

Always fun to try new flavors - some are definitely more worth while than others. Cookies are large also, great for sharing and special events. read more

I love the different flavors they have! The service has been great with short wait times. read more

My 4 Stars is based on how quick the service was at this location, how delicious the cookies are, how large the cookies are, but also want to mention that they are very sweet! I got the 4-pack which is $13.25 (a little on the pricey side, but you get this giant dense cookie). I like the fact that it's soft, but it is VERY sweet so be careful if your'e not looking for something tooooo sweet. Will absolutely go back to get cookies for parties and/or bring to someone's home. Great party gifts! read more

Not a fan, cookies weren't good in my opinion. The flavors you get to choose from are cool, but as far as taste they look & tasted raw. I know people who absolutely love this place though, so maybe I went on a bad day. I would try again if someone gave me some, but as far as spending my money, I wouldn't. No idea how the service is or the restaurant environment/vibes because someone purchased them for me. read more

This was my first visit to Crumbl and I was impressed with the apparent cleanliness and bright atmosphere as well as how quickly I was greeted/welcomed. I chose and purchased two cookie types. They were warm and delicious! I was, however, a bit surprised at the price; and that the lowest tip amount selection was $2 and I don't believe there was an "other" option for a lower tip. I did leave a tip but would have been much happier leaving a $1 tip. Most likely I will not return just due to cost but the cookies are very good and service was excellent! read more

Service was friendly and helpful! I've never tried these cookies before and I'm so glad I did. Very nice Easter/host gift for the holiday. They were pricey, but huge. I especially enjoyed the carrot cake cookie. Thank you for omitting the pecans due to allergies. read more

Crumbl - Raleigh - Delicious cookies! - Bakeries Near Me - Raleigh, North Carolina

Good service. Good cookies. Always a little overpriced but no better cheaper cookie option.

If you're a fan of soft cookies, this is a place for you. They serve large and soft (albeit not cheap) cookies in various flavors. The flavors rotate constantly so be sure to check their website to know what they've got. It'll also tell you what's in stock. When we went we got a chocolate chip, snickerdoodle, and two of the biscoff cookie butter ones. They were out of stock of the s'mores cookie unfortunately. The cookies are served warm straight from a warming oven so they taste fresh. The frosting is piped on to order in the case of the snickerdoodle. Note: the chocolate chip cookie had a LOT of chocolate in it. I personally don't enjoy that but I know some people do. Just keep this in mind if you like the dough more than the chocolate (like me). The service was quick but nothing spectacular. The employees were mostly focused on making cookies. I was also disappointed that they didn't have any hand sanitizer even though the ordering stations were all self-service touch screens. Overall this place is good for a special occasion. I'll return if they've got a flavor that catches my eye! read more

So, really fast service, huge cookies and great flavor. Not exactly what I was craving at the time; was feeling a smaller hand held cookie - these things were the size of a large burger and half of them would "crumbl" when we tried to pick them up. But either way, impressive enough for us to grab a second box to drop off for our neighbors. read more

Crumbl - Raleigh - Bakeries Near Me - Raleigh, North Carolina

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Dear crumbl, me and the guys had a rough time eating these cookies. We liked the softness and melting taste of the caramel toffee butter cake. The jimmy fallon disappointed our taste buds, made us wanna throw up. The service was ok, this white young girl kept laughing and spitting on the cookie dough, but please give a raise to the other white lady that was wearing her mask and working faster than both of the other 2 employees combined with efficiency. The store was busy but they were quick. December 6th friyay read more

What a great place to get cookies!! We tried a four pack for variety on our visit (chocolate chip, strawberry shortcake, caramel coconut fudge, chocolate brownie peanut butter) All of the cookies were good. The caramel coconut was a chilled cookie and was shocking heavy, but super flavorful. My favorite was the chocolate chip. So many chips it was heavenly. The store was very crowded because they ran out of three of the flavors and folks were having to wait around for cookies to finish baking and cooling. Hopefully, this issue will be resolved as they get more experience. The flavors change weekly and I can't wait for the one to open up near my house! read more

Crumbl - Raleigh - 4 pack cookie box. - Bakeries Near Me - Raleigh, North Carolina

The reason I give this business 1 star is because I value health & safety the most during this pandemic. Upon entering the store I was greeted by the masked cashier and went ahead to place my order. My order was promptly taken care of and as I was paying I noticed that the staff member actually making the cookies and placing them In the boxes ( A red headed female) was not wearing a mask! All the customers in the store where wearing a mask and 2 out of the 3 employees where wearing masks but this one staff member was not. If I had noticed prior to paying for my cookies I would have left. The last thing I want is to contract COVID from this COVID-Cookie. The safest way to prevent the spread of COVID is to wear a mask. Management should speak to this staff member who was running around maskless during the pandemic. read more

THESE. ARE. THE. BEST. COOKIES. EVER. Period! Seriously though! I come every week to try the new flavors and I fall in love all over again! I don't know what's in those cookies but they are so damn good!! Last night, the customer service was spot on! The guys were so nice and friendly! I love it! You got greAt cookies and great service! Can't beat that! Seriously though, I want to own a crumbl! #goals read more

Cookies are always fresh and delicious! My son loves to get cookies instead of cake for his birthday.

We are all entitled to our own opinions, right? Well here's mine: Parking: 5 Location: 5 Decor/ambiance: 5 Customer Service: 5 **STRAIGHT UP... 5 STARS MAN - all the way down to the cup of water you can ask for... 5 STARS!!!** We stumbled upon this place by accident scrolling on social media. I also happen to see several friends who were all posting about it ranting and Raven about how amazing these cookies were. So, lo and behold I had to try for myself. Let's get right to the girls stuff. These cookies are huge. They are about big is around as the palm of your hand. They are fairly thick as well some of them can be a stick ass half an inch tall. These cookies are super yummy. Depending on the flavor that you get they may even come chilled or warm. I'll go ahead and warn you now, you'll never get tired of coming to this place. They have new flavors that fall on the menu every Monday and those flavors play throughout the week ending on Saturdays. They are closed on Sundays as they are resetting getting ready for the next week. I'll go ahead and warn you now, these cookies are like crack. Well I've never had crack before so maybe I should use a different analogy. Oh well you get the point. The parking situation is always lovely here as they have parking on the side and on the front. The establishment is always super clean. The staff are always so eager to help in these young folks look like they really love their job. I love this location as it sits right outside of one of my favorite grocery stores in the world... Wegmans. Give these guys a try. You can thank me later. And yes they are actually open right now throughout all of the COVID-19 scare. Curbside is available! read more

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Did someone say National Chocolate Chip Cookie Day?! Unfortunately they were out of chocolate chip cookies. But, we still decided to get a 6 pack of this yummy deliciousness. The service was extremely fast and friendly. These cookies are so big, we decided to cut them in quarters to taste a variety. Add a scoop of ice cream to the equation and it's equivalent to HEAVEN! read more

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the cookies were good, super sweet but tasty. The customer service at Raleigh NC location was subpar and offensive. My friend and I bought 4 cookies which were placed in one box. We were so excited about trying the cookies that we forgot to ask that they be put in two separate boxes as we were not traveling together and would be leaving separately. I returned to the store 5 minutes or less after we got our cookies to ask for a smaller empty box in order to divide our cookies between us. The Crumbl attendants, didn't get their names, a brunette/ short red head lady and a young man, dark hair that was dyed blond on top, is what I recall. I asked the attendants for an empty box, explained the situation about the division of cookies, yet I was given the third degree. I was asked for my order number, order name, order time etc. I asked, why do you need all of that when all im asking for is an empty box, im confused. Mind you, im holding my original box with our previously purchased four cookies inside. I asked the attendant, "do you normally give this much drama and conversation to your guests who need to go boxes or is it just me?" I felt humiliated as if I did something wrong when all I wanted was an empty box to take my cookies home. I could paid have for an empty box but sheesh is it really that serious to go through all of that after I paid for my order? Needless to say, after being so excited to visit this place for the first time, I will not be returning for a second time due to the poor customer service. Andre read more