Great customer service by Raul! Always friendly service here and everyone works so efficiently read more

Starbucks - Coffee & Tea Near Me - San Jose, California

This location is one of the two that I frequent because of its close proximity to my office. It's a part of a larger shopping center and along a row of restaurants so sometimes the drive through can be hectic to get in and out of. Especially if their neighboring In N Out has a long line. They take mobile orders and sometimes they've been sold out of stuff which is a bummer. Everyone is always pleasant, and they keep that drive through flowing pretty decently. read more

Received such great service, truly felt welcomed in. Moses helped me pick out this amazing sugar free drink! He was so helpful and also suggested the feta wrap which was amazing. Will be going back again, make sure to ask for Moses. The restaurants ambiance was so calm with nice calm music playing. Overall had such a great experience. read more

Starbucks - Matcha - Coffee & Tea Near Me - San Jose, California

Oh my, went in to pick up an iced latte and breakfast sandwich after church. Sorry the barista said, we are only making drinks. Okay, I understand, things don't always run smoothly. Had my Starbucks app on my phone ready to pay. Sorry she said again, we are only taking cash! Something technical? Geeze, we are in the most hi tech place in the country!! I paid the cash and left disappointed. read more

Stopped by to grab some coffees for the office: Toasted white chocolate mocha Irish cream cold brew Pumpkin cream cold brew The location is conveniently down the street from my office! Customer service was great, employees were polite and quick with the drinks! They also had this little art project with post it notes that I'm guessing the public participated in making. read more

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Clean location Nice and friendly staff Quick service (not too long of a wait) Quality drinks read more

Conveniently located next to the airport (across Coleman), this location also has a drive-thru. Unfortunately, service inside was pretty slow due to the drive-thru, so plan accordingly or order ahead online. read more

The drive thru is okay with customer service but when you go i side their is a lack of greeting customer, acknowledging customer needs, and waiting to be seen by a staff 1-3mins. The restroom and inside sit down is clean read more

Amazing service from Moses! He made my drink so excellent and provided an amazing service. Always served with a smile :)

Last week the drive thru was closed. This week the inside is closed. I feel bad if they are understaffed but this is a popular Starbucks next to an airport and I feel they should be the most efficient. The staff is friendly though. read more

Service is great! Ambience is calm and pleasant. Management is awesome!!! Highly recommend!!!!!!!!

Ok I asked for of hot water and offered her my flask to put it in and she says sorry we we don't give free water as much money as I spent in this place. I will never go back again. There are other places that will actually let you have water in your mug without having to purchase a cup. Ridiculous don't go there. read more

Definitely satisfied with the Starbucks at this location. The staff were very friendly and the quality is pretty consistent with all the other Starbucks. I gave this place a five star rating because of the customer service I received from the staff here. The female barista, who I wish I had remembered her name was very friendly and explain to me about the free refill of the iced tea. I used to hang around at Starbucks to do my homework when I was in school and it appears that he even after the pandemic they still offer the free refills while you are in the facility... Within the building. Service: A + + Quality: A + + Price colon consistent with all the other Starbucks read more

I was quite shocked when I came in this morning, everyone greeted me! The espresso was also perfectly made. Very good employees!

Stopped by here for a late afternoon coffee This place is also a drive through!!!!!!! The place was spacious, clean and friendly. The staff welcomed me when I came in and got my chai latte in a very speedy time. I would come again since it's a drive through. read more

Nice staff and clean lobby. I had mistakenly ordered a dairy matcha drink and realized once I picked it up from the bar. They were willing enough to exchange my drink for a iced matcha with oat milk. They have comfortable seating areas with outlets available. read more

Starbucks - Table & iced match latte - Coffee & Tea Near Me - San Jose, California

Here at 730am ish & inside is not busy at all. A women peering out from a back area shares a smile. I check out the overpriced merch. Order a couple of caramel machs and treats with Chris. Order came fast & correct!!! Chris was friendly & helpful with my app. question! Thanks Chris- great service! They say they are closing for a remodel, no wonder prices are so high- the place doesn't need a makeover. Many employees, only Chris was cool. Another woman took a bit to notice I still needed help(sugar). read more

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Their customer service is on point. I do a mobile order and every time I come here they mess up my order. They either forget to put the whipped cream or give me a told difference drink. read more

Imagine waiting for 10 minutes in the drive-thru line before the baristas decide to stop serving drinks to you and the large line behind you. You are then stuck waiting for them to make drinks and serve food to the people they took-their-time serving so you cannot get to a different store that they recommend. That store is closed and has been closed for hours. These baristas are so rude and usually need to make the drinks a few times before they come out correctly. This is my least favorite store in the area (and looks terrible after their most recent renovation); I only come here because they are supposed to be open the latest, and even then you see what happened above. They recommended the one on Taylor and Coleman (just down the street), so just go there instead. read more

Your typical Starbucks. - Two bathrooms instead of one. - Snack fridge was well stocked, nice to see. - Baristas were very nice. read more

Starbucks - Coffee & Tea Near Me - San Jose, California

They are the worst ever!!!!! They very rude, unprofessional and ignorant ouch of kids... I preorder and paid by my card yawing my web app then had to wait for 45 minutes in drive thru then they couldn't find my order and had to show them my order history they they give me the drink with top open and they destroy my leather seat so I give them back the drink and drove away!!! 5$ will cost thousands to clean me leather as it spill all over the car even the leather at door, stairwells, drive shift and entire front seat. DONT GO THERE P.S did even said hi or even great me and they were laughing so loud as if are we in break time!!! read more

Starbucks - Coffee & Tea Near Me - San Jose, California

I want to scream on the rooftop and let everyone know the Beautiful barista named "Brittany" is the best!!!!!! I rushed out the house with the wrong debit card ‍ so when I got to the register I ask Brittany if I can use my points towards what I wanted and pay the difference but She stated that shebcouldn't because the register wasn't set up like that She asked me what I would like to order? I gave her my drink order after I was done she told me" no worries I got it " it happens allot (leaving the wallet at home) she really made my day I haven't had coffee yet today because the hubby bought extra small coffee filters when we have a extra large coffee maker!!! lol Soo thank you again Brittany it made my day the coffee and you glad we still have people with empathy because she felt my pain when I thought I wasn't going to get my coffee read more

Starbucks - 5shots of blonde espresso 3pumps of white chocolate Extra ice Light vanilla cream not foam - Coffee & Tea Near Me - San Jose, California

Since this location is near the airport it seems very busy with everyone trying to either wake up or stay up for their flight. Before heading on our drive back to Los Angeles it was time for my 400pm iced coffee break and I would need that caffeine high on our long drive. The service was quick and efficient. read more

The staff are great. Personable, attentive to detail and friendly. The store is not though managed well. Lately, due to staffing, either the lobby is closed, forcing me to wait in line at the drive through or their new trick is to turn off order ahead altogether. Also, as noted in other reviews, the hours and lobby status on the app rarely reflect reality. I stand with the workers always, and hope that management will start managing before they lose too many customers to this chaos. read more

Stopped by before work at 7 in the morning today, hoping to get a quick coffee through the drive-thru. Lo and behold, the drive-thru still had the cones blocking the way. Luckily I had some time to spare, so I parked and walked in the store. I was the only customer in the store so I thought I'll be in and out of there, but once my order ticket came out for my latte, the worker that was making my drink just stared at it as she played with a brown box. Finally, she looked at me and we made eye contact then finally proceeded to make my drink. As I wait for my drink, another customer came in and kindly let the worker who was making my drink know that their drive-thru is still closed. The worker just stared at the customer, without acknowledging what the customer just said. When the customer left, that worker was laughing about it...which I thought was so rude. I walked out of there with my coffee, realizing that she messed up my order--she gave me a tall instead of a grande, but I was running out of time and avoided confrontation with the rude worker. I was so turned off by the girl working there. Please don't work in customer service if you don't want to deal with people. read more

This Starbucks is now my favorite since the pandemic started because of the drive-thru window! They are so organized as well and not even a long wait every time I go here. Plus you can order ahead on the app and pick it up at the drive-thru. So convenient! read more

Beware of dishonest workers here! My mom came to this starbucks on 06/26/24 and ordered a TALL caramel frappe, A tall white girl with black hair and a nose piercing was taking her payment. When my mom was given the POS device she saw her total was $10. She paid & asked why was it $10. The worker said thats how much the price on the drink, my mom asked for the receipt & saw $5 given for gratuity. My mom told her she didn't click on any gratuity & matter of fact she doesn't remember the gratuity popping up. The worker then accused my mom of pressing it on accident. Thankfully manager was called over and my mom was given a refund. I can't believe this is the type of people they hire. read more

I love how fast and convenient their app makes ordering. I recently located work, and this Starbucks happens to be on my way it. I love that once I get into the drive-in, it takes no more than 10 mins to get out. Currently speaking, they have gotten all my orders correctly. Their staff are super chill, especially for mornings! read more

Great view and nice seating area to watch plane going. I got macha latte.. it was pretty much meh. Their drinks are pretty good. Staffs are nice enough. When you seat here and watch the plane, You also see those lines for in n out And wondering.. is this place ever get not busy? Anyway nice location to chill. read more

Starbucks - Coffee & Tea Near Me - San Jose, California

I feel like my favorite location has been discovered by people. Lately it's been packed no matter the time of the day. The communal table is always occupied. The two tops are busier than ever. The comfy couches by the sunny side of the glass wall looks like it's busier than ever! Even the counter is busy. If you need to charge this is where you go. Lately you can't even squeeze in. I like that it's popular now but dread the visit lately. The staff remains courteous and fast. Always with a smile:) read more

Starbucks - Double smoked bacon cheddar n egg $3.75 300 calories - Coffee & Tea Near Me - San Jose, California

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I needed some caffeine after trick or treating with the roommate's nephew and eating a huge dinner next door. We were all talking outside in the plaza, so I came in to grab a coffee. It was Saturday, October 31st around 8pm. I had a free coffee award, so I decided to get a Quad tall nonfat cappuccino, extra dry. It's a good drink to use on the award as this drink normally costs over $5. Also, since it was Halloween, I got a free ring pop! Not sure how the store normally is when it's busy, but it was a rather quiet that night. So quiet that an employee managed to scare me! I guess I got a trick and a treat! Still, the employees at this location were super nice and attentive. One of the better Starbucks locations I've been to. Both fast and efficient, which is always appreciated. read more

Starbucks - Quad tall nonfat cappuccino, extra dry - Coffee & Tea Near Me - San Jose, California

First time here is positive. Hanging out for classic oatmeal breakfast with iced green tea before the soccer match nearby today. Roomy inside with good seating. Some tables with plenty of shade outside. The view is a bus Coleman Avenue and SJ airport beyond that with the planes coming and going - fun to watch. The drive-thru here is crazy busy and constant foot traffic today keeps this place hopping. Wish there were some shades on the south side windows to blocks some of the sun directly on some of the seating, but at least the A/C is on. read more

Starbucks - Nice wall art at this location. - Coffee & Tea Near Me - San Jose, California

Feeling super thankful for Sean at Starbucks here on Newhall and Coleman. I picked up at my mobile at the wrong location and Sean was so kind to honor and make my order at this location. I was on a tight schedule so he made it possible for me to make it to work on time! Thanks Sean for your amazing customer service. read more

This spot is hit or miss depending on who's working. There is a handful of people who do their job well and are kind but man if you get one of the other baristas (2/3) of them are just straight up rude and always act like you as the customer are bothering them. Literally they will have a conversation in front of you and ignore your order. I worked at sbux for 5 years, I KNOW that is unacceptable but they just don't care. I order a blonde roast every single day, if I get a barista who doesn't really recognize me they literally try making me choose a pike so they don't have to do a pour over and god forbid they do a pour over they make it 4x stronger just to inconvenience you. It is weird. Management seems cool but their staff is just unprofessional and not accommodating . The few who are good baristas thank you ur the only reason I come here still lol read more

Great baristas, and great coffee! Plenty of parking! Bathrooms were clean! read more

I just want to give a huge shout out to Christina for being the absolute sweetest drive thru drink taker I have EVER experienced. I'm literally still in line for my drink but I just had the loveliest interaction I thought she needed the recognition right away! She greeted me with enthusiasm, asking my name after introducing herself (smart way to get your name for the order early) and even asked me how my day was! It's the small things during this crazy holiday season that can really start your day off wonderfully. I always go to this drive thru and they have superb service irregardless but this was an extra special experience today! read more

Rude, sarcastic and drink was made wrong. We've never had a rude worker attend us before until this morning. All we simply asked was "which drink is which" when the girl handed us our drinks and she looked at us weird. And then said "I can make you new ones if you can't figure it out" ..lol at that point we were just like "um ok"..and we walked away. I ordered a Carmel Macchiato with two extra shots of espresso and when I sipped my drink it did not taste anything like it. It was super bland. So I took the cap off and my drink looked like it was just made with pure milk. It was sad. I ended up getting my drink remade at another Starbucks and the workers were super nice about making it right. read more

Nice location, everyone was nice. They store needed to be cleaned, most of the tables were dirt. Staff went to clean the tables when I pointed it out. But not bad if you just want coffee read more

Starbucks - Coffee & Tea Near Me - San Jose, California

Came to this location and ordered a brown sugar shaken espresso through the drive thru. I've found that this drink across all Starbucks locations can be very hit or miss. Unfortunately I didn't like it this time. I contemplated going inside. I'm very appreciative of all the workers and the barista who made my drink but this was my treat for the day and I really wanted a drink I could enjoy. I was so nervous, but ended up going back inside. Everyone working was so attentive and helpful. I explained that I did not like it and they easily were able to make me a different drink. Everyone was so friendly and made me feel better about asking for what I wanted. I was so relieved that no one seemed annoyed, as I'm usually not picky at all. I definitely left this location very happy. You can tell that great people work here! read more

It's a Starbucks, you know what you're getting here. Highlights at this particular location include: * two single occupancy bathrooms (usually most Starbucks just have one... awful.) * Logically laid out seating area with lots of seating available at regular tables, a long table with high stools, and a couple comfy couches * Quick service, though friendliness is hit or miss depending on the particular employees working that shift. read more