Had to wait 15 minutes for my order of a very simple drink with an almost empty store. It appeared they were not organized whatsoever.

Will start by saying I have no issue with staff. Service has always been fine at this location. I do have issue with corporate. I tried contacting them directly, but was unable to submit an email with their form--it kept erroring out. I suspect they don't want to hear any complaints. Went in for breakfast sandwich; ham, Swiss on baguette with dijon mustard. Got to my car, took a bite...NO dijon. Opened whole thing up...nothing. Went back in to ask for dijon (as stated in-app menu and on the label) and was told sandwiches are all premade and they do not keep any in their store. Took it home and added dijon. But the ham was sweet and way over-salted and it wasn't good, either way. Only thing good on that sandwich was the baguette. Their breakfast menu item quality has gone down. I used to like their egg, sausage and cheddar on English muffin--it was better than the competition. But last time I ordered one (about 2 months ago) the savory sausage had been replaced with a smaller, different maple sausage and it ruined it for me. Not a fan of sweet sausage and didn't appreciate the change. Given my experience today, perhaps someone in the corporate kitchen mucked it up. When I asked about it, nobody could tell me if there had been a change in ingredients. I can tell that store staff is also frustrated with corporate. Starbucks used to be a breakfast go-to for me when I have to travel in Valley Springs, but they can't even seem to follow their own menu when making their pre-made sandwiches and I couldn't even contact corporate to let them know they have an issue. Won't be doing any starbucks, anytime soon. I am usually willing to give a restaurant another shot after a mixup or change--which is why I tried the ham/swiss sandwich today. That is now two poor experiences in a row spread out over two months--one too many for me. read more

The staff is rude and always has an attitude. We went the last 3 days and the only time they were friendly was yesterday. On top of that the matcha was completely chunky. Bad customer service on top of poor quality drinks.. not it. read more

Starbucks - Coffee & Tea Near Me - Valley Springs, California

If I could rate a 0 star I would. Almost half the staff are rude and inconsiderate. When your drink has an issue or they don't have something they treat you as if you are a burden. read more

The girls that work here are really rude and not friendly. They always have attitude and no customer service. There were maybe 6-7 of them behind the counter and just one girl making drinks and it took forever to get my order, which was also made wrong. I think they forgot the syrup, there was no sweetness at all. My drink wasn't filled either. read more

Starbucks - This is supposed to be a venti, not filled - Coffee & Tea Near Me - Valley Springs, California

Staff was friendly and welcoming. They got my order right and very quickly. The store is very clean and well maintained

Lately this location hasn't been filling the cup all the way. At almost 7 dollars for a cup of coffee I would expect a full cup. This being a major corporation, it's hard to imagine why the drinks are being shorted. read more

Starbucks - foamy foamy foamy foamy foamy foamy foamy foamy foamy foamy foamy foamy foam - Coffee & Tea Near Me - Valley Springs, California

Ordered hot coffee, one with oak milk. Both lukewarm and the one with oak milk was watery. The one barista (with knit cap, beaded beard and tattoos), scurried around the place restocking and making sure bathrooms were clean. The other two guys were very slow-mo and seemed to wish they were somewhere else than at Starbucks. However, the place was clean. Not sure we would stop here again. read more

Right off the road in a shopping center. They were fast and friendly and just what I needed after a hike. My new go to is the pink drink which is in the menu now. read more

I went today & ordered a Medicine Ball great for the weather change. I let it brew a bit & took my first sip...not the same. Apparently, they changed the formulation to just 1 tea bag now no more Citrus mint or peach tea. It's now Chamomile mint combo w/ Lemonade & Honey. Ok, you guys don't fix something that's not broken. But I get it you have to watch the cost of ingredients. It is about the bottom line. All in all I drank it & I can get used to it. So thanks for not taking it totally away. Apparently, I'm not the only one who is a little disappointed that you changed it. read more

This location usually has some great staff. They're always helpful and kind and do everything with a smile. The store is usually pretty clean and has a nice drive through so I like to order ahead so I don't have to wait. read more

Fun staff and prompt service. It's great when we get a chuckle to come from the speaker! Personality is key. Oh, good drinks are too!

This was a nice Starbucks do friendly and love the bench setting they have. Not much I could say about this location it was just over all nice,and clean. read more

Went to Starbucks tonight got 3 drinks. One was so post to be an iced chi tea. Got to the window and the lady handed me a hot chi tea I told that one was so post be iced. She grabbed it from me rolled her eyes and was super rude! It wasn't my fault she made it wrong. And I wasn't rude about it either. But she sure had an attitude. Then when she handed me the correct drink I said thank you so much. And she closed the window with an attitude and didn't say a word. Worst experience I've ever had at this Starbucks, didn't catch a name! But she had glasses and like orange color hair! read more

Slow and had to wait way too long for a drip coffee. Customers had to remind baristas about orders because they would get lost.... Employees need to be trained better before working in this facility. They are kind and polite but need to understand a waiting time. And loosing orders in a slow dining area needs to be fixed... read more

I don't know where to even start. I come to this Starbucks 4 to 5 days a week sometimes twice a day as I get coffee for myself and my boss. The staff is so friendly and they try so hard to please they make our drinks right or will make them over without hesitation, most the time all I have to say is good morning and they know what I order they are personable and kind they care about their job and the customer love to see their friendly smiles on a rough day. read more

I've been coming here for over eight months I noticed in the past three months the consistency of the drinks are just not there I understand people are new and it takes time to learn to become an every day thing every time I get a drink at does not taste the same it is really bad or the ingredients or off-base I would encourage The ladies and gentlemen in there to try and make their drinks better than they have . It's really been turning me away from Starbucks because of it read more

Really sad this is the only Starbucks around!! Half ass should be the name of this store. Oh we're out of this or we don't have that he'll the weren't even open this morning. read more

#1 one corporate company that does business in Calaveras County. Starbucks brings that new fangled "expresso" to the sticks! He ha! Some days you can see a horse parked out front. Starbucks has consistent tasting over priced coffee for the masses. This job creator has it hands down. The staff of local women run the place well! Always clean multigendered, always unlocked for anyone anytime bathrooms bring big city culture and care to the 10's of homeless that traipse our streets and community. 5 stars but they run short on blond roast! read more

This used to be an excellent Starbucks. They remodeled the place and it is much less welcoming today. Along with that change, they've gone from excellent and fast service to ignoring you and when you finally can preset, they take 3x as long as they formerly took preparing your order. Just no longer managed well. read more

If you want to find the best customer service, look no further. Shi went out of her way to offer a friendly greeting and find something when the seasonal beverages were out of stock. Great atmosphere and hard working group! read more

Waited in drive-thru 15 mins before order taken. At that time, I was informed they were out of ALL breakfast sandwiches (prior to 10 am). This, when their sign says BREAKFAST ALL DAY). I come thru town every 6 weeks and really look forward to my sausage, egg, cheddar sandwich. Don't eat fast food often, so that is normally a special treat for me. Much better than the typical fast food version. They offered me their new breakfast wrap...HORRIBLE! Mostly potato, some egg and soggy bits of bacon and/or sausage-like substance! Not sure there was even cheese. If there was, it was very sparse. I was hungry enough to eat part of it and trashed the rest. The gal at window informed me CORPORATE has reduced the number of breakfast sandwiches they are sending and they run out early, now. Don't waste your time on that yucky wrap...UNLESS you dislike cheese, crispy (cooked) bacon and decent sausage. They should have called it a potato wrap. I am not terrified of bit of carbs, but nobody needs that much of a carb load and it rendered the whole thing fairly tasteless. Terrible, it was! Normally, this drive thru is a little slow, but the people are nice and the food is USUALLY good. Not having my go-to in stock was bad. I see why they still had the wraps. Yuck! read more

Worst Starbucks I've been too. All the staff are dingbats... over 35 minutes in the drive thru with THREE people in front of us. Ridiculous.

Have been going to this Starbucks everyday, sometimes multiple times a day, my order is always consistent, the service is always fast and best of all the entire staff is extremely friendly. They like to chat with you at the drive thru and they are just very sociable. I love this Starbucks ! read more

Got here at 9:15 and doors are locked. ummm you're not closed yet. So I assume they close at 9:30? Yelp says they're not closed yet and when I looked up on google it says they close at 10. read more

I've gone camping at the lake that's just a couple of minutes away from this location a few times and I always stop in here at least twice per trip. From my experience this is the best Starbucks I've been to. It's clean. It's efficient. The staff is very nice. read more

Worst Starbucks I've been to. Counted 7 people working none of which acknowledged my presence when I was standing at the register. I had to literally ask someone if I could order. When I placed my order it took a good 10-12 min until I finally asked someone to make my drink since I noticed no one was actually working with any urgency. There was no one else in the cafe with me at the time I ordered but while I waited 4 more people came in all of which were given their drinks before me. The drive thru person was working her window and everyone else appeared to be standing around or working on mobile orders only. When I asked for my drink, the person who started it left it in the blender and told someone else to finish it. Needless to say I will NOT be returning. read more

This was the second Starbucks to be built in Calaveras County. It is conveniently located on Highway 12 near Longs Drugs. I like the Soy Chai Tea Latte. It is perfect this time of year when the weather is cold. It makes me feel all warm and toasty inside. Perfect with a Madeleine. Mmmm read more

Great location along Hwy 12. Nice interior, friendly staff. Opted for the smoothie. Love the free wi-fi. East or West on the West side of Calaveras County, a good place for a quick rest. read more

You have to remember this is a small town, even Starbucks in the big city of sac , run out of things such as the blonde roast coffee. I think this location is great, sometimes customer service can be a lil off , but like i said its a little town and little town people are not used to fast paced city folks. Christina makes the best iced coffee! Thank you girly! read more

It is a Starbucks, we discovered this while taking a family trip. We found it as we needed a quick pick me up while driving for sometime. We found this place to be very clean, and plenty of parking outside. One of the surprises is this Starbucks has a drive through, so if you are low on time you have the option to make a quick stop. The staff was friendly and able to make the drinks very fast, so overall this is a good place. read more

This is one Starbucks that hasn't been converted to the disgusting La Boulange pastries yet! However, my favorite marble loaf is nowhere to be found in the pastry case. ): The service is fast and the line in the morning is non-existent. I ordered the soy vanilla bean frappuccino.the taste of the drink is consistent. The baristas are really friendly and the store is clean. There is also a drive-thru at this location. I'm glad that I made the trip to this Starbucks. read more

I have been a loyal customer of the Valley Springs Starbucks since the business opened. Today I ordered my usual drinks and the service was terrible. I have noticed it's steadily declining but the lack of customer service today was pretty bad. I understand there are supply issues but when I order something they are out of and the person let's me order it then after I'm charged for it I have to tell them it looks like they are out of the product thats pretty bad. The worse part about it is I ended up ordering another drink which cost more and they wouldn't even take the extra charge off for the milk. They we're out of the product let me order it and pay for it and not even comp the price difference for the more expensive drink. read more

I went into this Starbucks when it was not that busy and about 4 customers in the entire store. The girls who were working were just standing around and looking lost and not knowing what to do. I only ordered a piece of pumpkin bread, not even a drink, just 1 piece of pumpkin bread. After waiting about 10 minutes I finally had to ask the girl who took my order who looked dazed and confused if I could please have my pumpkin bread and she said oh thats right I was going to get that. Not very quality customer service for sure. Good luck if you are in a hurry because this place lacks speed of service in a very big way. I think this store needs management supervision at all times. Good luck to the late birds. read more

These people work there butts off!! The coffee is insanely good and employees are very attentive! What an awesome management! I'll be back to feed my habitat soon. read more

I want to love this establishment, I really do, but upon my last few visits I have not been thrilled. Dear Jesus! In the blistering cold weather hank and I have stopped by to get hot chocolate for the grand kids and have been witness to poor young girls standing in 30 degree weather outside taking drink orders. When asked why, we were told that it helps the "drive times". First of all, let me say this: Hank and I do not like people in our personal space. You know, the covid is still running rampant and now you got this girl with her head by our window... tsk tsk tsk. Secondly, seeing these girls outside taking orders when it's freezing cold and during this time of year just shows how little you care about your employees. We get it, Starbucks is a part of a big corporation but by golly, let's be people friendly! I'm getting off course here. I refuse to go back until this is fixed and Hank and the grandkids ain't going back either. - Bethy (Hank asked for me to write this review for him as he ain't quite computer savvy). read more

I had just had a doctor appointment and was in a rush to get back to work. There was a drive thru line of about 4 cars. By the time I got to the window the employee Joe was super apologetic for the wait and very sweet. He noticed the bandage from the blood draw and asked if I was ok and if I needed anything sweet to keep my energy up. He was very thoughtful and made me feel like there still are some genuinely nice people out there. Thank you Joe!!! read more

Clean Starbucks and a good place if you just want a plain coffee or quality drink from the menu. Except majority of their employees I've experienced do not understand how to complete custom orders such as if you ask for a custom drink like a double blended lemonade refresher extra ice. I received a lukewarm regular berry tea with chunks of ice plopped on top. I know it's a custom order but that wasn't even close. Please management get a little bit of training in there. Otherwise everyone's friendly, no complaint about customer service, just quality. (Not the only time this has happened here) read more

Probably one of the best Starbucks I have ever been to every time we come out here to go camping I actually look forward to coming to the Starbucks compared to the ones in the big city's. Friendly and really make the drinks correct! It's everything you look for in a local coffee shop. read more

This location is convenient, however the drive-thru is the slowest I have ever experienced. They are usually backed up at least 10 cars, and most of the time my drink order is wrong. read more