Uggghh. Where do I start? A few years back I was embarrassingly addicted to Starbucks, now it's occasional. I travel a lot, have friends that are baristas, I know the drinks very well. I also know that things vary in life- ingredients, altitude, yada yada. The problem is consistency. The only thing consistent in this location is their seemingly purposeful alteration of recipes. I have had the strangest variation of orders here and what confirmed my suspicions is being asked stranger questions. Questions that are not required for the drinks being ordered. I wouldn't blame the baristas because I've seen a slew of them over some years. Different people, same weird recipes. So management? What's going on back there? Why does a grande come half full? Why is the hot chocolate watery? I'm asked if I want a drink sweetened when it already comes sweetened, I say yes, and for the first time ever I taste that drink, unsweetened. Why why why. I always regret ordering from this location. The two stars are for the pleasant interactions, the missing three are for the quality of the product. read more

Ordered $40 worth of beverages 2 came out tag said ordered at 11:25 didn't get the other 2 until 11:50...no apologies no refund. Drinks were sitting back in a "holding area" the whole time. Cold drinks all watered down! read more

Typical Starbucks. I have heard complaints about this one being slow. I've been here several times & sometimes they are slow, but they always get it right. Plus the staff is super friendly. I like the staff here better thank across town. Plus I normally end up getting the PupCup. My dogs love it & it's just a very cool bonus. read more

Starbucks - Coffee & Tea Near Me - Valparaiso, Indiana

We were charged $3.45 for a grande WATER with a scoop of strawberries. To add a scoop of strawberries to any drink at Starbucks is 80 cents. How crooked! read more

Starbucks - Charged for water with a scoop of strawberries - Coffee & Tea Near Me - Valparaiso, Indiana

I always get excellent and friendly service at this location. This location though needs to be cleaner. The tables inside typically have old food crumbs on them and the floors are also usually dirty. The wifi is also very good. read more

Starbucks - Entrance - Coffee & Tea Near Me - Valparaiso, Indiana

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It's Starbucks folks. Always a good cup of Joe!! I think we had it daily while here. They normally have a vegan option too. Which is tasty. That would be the blueberry oatmeal and the vegan bagel toasted of course. read more

Everyone was so kind and patient with me. I felt like my mom trying to pull up my Verizon up coupons and the app to pay for our coffees. The app kept logging me out and the Verizon had me jumping through hoops. Lucky for me no one was behind me. My daughter was mortified and giving me dirty looks but the workers were so understanding and patient with me. After a few minutes we had our delicious coffees and were on our way. The employees there didn't seem annoyed or anything with me, they were very understanding and professional which I very much appreciated. Great atmosphere. read more

Great service! Molly makes the best drinks and has a contagious smile, even behind a mask. Love this store.

Very slow service with rude employees. I ordered 3 items. One was never called out or labeled the other took 10 minutes and was marked mobile order when it wasn't. When I grabbed it the barista was sure to argue that it wasn't mine. It was the exact thing I ordered with my name and I hade been waiting for 10 minutes. I will never be spending $15 at this Starbucks again. read more

Hello, sweet baristas at Morthland Starbucks! Just giving a shout out to the best baristas out there! Niché, Matt, Logan, Darlene, Molly, David...to name a few of you amazing people! Know you always make our day! We have never had a less than stellar experience! Great drinks are only a little part of the experience you give us! Thanks for that! April and Pete B. read more

This is the second time in the past two weeks that I've made the mistake of going inside this Starbucks store. The problem you ask? Answer: a staff that looks confused as to what to do with people who actually come inside, resulting in a silly long wait. That being said, after finally getting to speak to a barista, they are polite and nice. Conclusion: go through the drive through then bring your order in and sit down. read more

I honestly dread coming to this Starbucks location because of the unnecessary extra time that I have become accustomed to factoring into my visits here. Unfortunately, I am addicted to Starbucks coffee, it may seem, and this location just happens to be the most convenient one for me. I suppose I have no choice, therefore, but to continue to waste precious minutes of my life on an almost daily basis standing around waiting for the employees here to finish their private, non-work-related conversations before they are able to get around to taking my order. On the brighter side, I guess, during these unnecessary waits, I am provided free entertainment in the annoying form of getting to hear ALL about the employee's kids, schools, phones, apps, work schedules, and other useless information! Wait, nevermind, on second thought, I'd rather that they all just shut up already, get to work, and focus on servicing their customers instead of wasting their customers' time. read more

I frequent Starbucks often, always clean and everyone is friendly even if I'm just picking up a mobile order.

This is a terrific place - great service and consistently excellent Starbucks offerings. The staff is the friendliest and most solictous I've encountered at any Starbucks. Katie (behind the counter) is a remarkably courteous young lady with excellent customer service skills. Madi was in on her day off and was still practicing great customer service! The whole staff is excellent! Super fast service and really welcoming and comfortable atmosphere. Definitely my favorite Starbucks. read more

Starbucks - Starbucks counter - Coffee & Tea Near Me - Valparaiso, Indiana

Thursday July 12, 2:57 p.m. I arrived at the Starbucks, so full of hopes and dreams. My boyfriend dumped me, my pet squirrel died, and I was recently hit by a v-line bus. Things were starting to look up. I pulled into the drive through. All I wanted was a venti iced triple deluxe Frappuccino with an extra shot of espresso, six sugars, two Splendas, exactly 4 ice cubes, at a perfect temperature of 41 degrees Celsius, extra whip, and Carmel drizzle. Simple, right? But no. No. No. No. like every thing else in my life the barista (also my ex-husband, what an idiot) thought it was too complicated. It all happened so fast. Next thing I know I'm driving my car INTO the store. Much damage was done. "GIVE IT TO ME!!!" I screamed in agony. But no. No. No. No. I continued to reverse and pull into the store. Three cabbages were thrown by the defense side. The police showed up, and I was totally embarrassed. Completely covered in cabbage. After our last few run-ins they must have a bad opinion of me! Especially since one of them is also my ex-husband lol! read more

I understand if a business closes their inside service during all this craziness but you sit in a line for 15-20 minutes to be told you were 2 cars away from being served because they won't take orders after 2:00 and its 2:05 but you sat in line since 1:45. Thats just bad business. Especially when the only notification there is about this change is a small piece of paper on the drive though speaker. read more

Love my dark roast from Starbucks. Typical Starbucks with typical Starbucks employees. No complaints here. Drive thru service was fast and painless. Only thing is they really over filled my cup and it was crappy trying to get the top open without spilling coffee all over my hands. Thank God I opened it outside! read more

This is definitely your typical starbucks. The waits are generally pretty long through drive through, so you'd think there was something special about it. I've seen much longer drive through lines in states across the country. The thing about Starbucks is you know exactly what you're going to get, because it's a very smoothly operating machine. So why 1 star? Because their customer service is just horrible. I'm always very kind and understanding of waitstaff, baristas, etc., because I remember those days in college and grad school, and it's not an easy job. However, the younger folks who work here, probably early to mid -20s have been just blatantly rude to me on more than one occasion. I don't know if it's because it's through a drive-through speaker and not face-to-face, or what's going on there, but I decided that I would never, ever go back to this location, even though it's closest to my house. The one by Target is much better customer-service wise. Same coffee, much better staff. Just more pleasant people. Sorry, Morthland Starbucks, but you guys really need to be retrained in how to deal with customers. My order is always the same, always very simple, but the past several visits have left a sour taste in my mouth. I haven't been back since August, and I will continue to avoid the place. There are other great coffee alternatives in Valpo, such as Fluid on Lincolnway. But when I absolutely need a large iced fat free caffe mocha no whip, I'll go to any other Starbuck's but yours. It's just too much turning over my $7 to rude baristas. read more

Now, I know you're wondering why I would take the time to review a Starbucks. "But, they're all the same!", you say. Not true, my friend. Not true. This is especially not true in a small town versus the Big City- Chicago, being the closest instance of what I'm talking about. Valpo has two Starbucks locations. One on LaPorte Ave and one on Hwy 30. The location on Hwy 30 (or Morthland Drive to its friends) is the Bees Knees; and here's why: 1) The friendliest, nicest staff ever - These people greet everyone like they're a regular, and that can't be bought. 2) An Uber-Awesome manager - Tom, the manager at this location, is stellar. If he wasn't super, it's unlikely the staff would be super. He goes outside and picks up litter out of the parking lot, people. Now that's a manager! 3) Good Feng-Shui - No, seriously. Some Starbucks locations are cold. This one isn't. Some locations are noisy and filled with echoes. This one isn't. Some suffer from a lack of seating in general and of comfy chairs in particular. This one doesn't. For its size, it is comfy, well laid out and inviting. Go here. Drink coffee. read more

The drinks are good, I rarely have issues with the quality of my order. However, the customer service is why I'm rating it so low. Gretchen is the most miserable employee I have ever seen. It's like she hates her life and takes it out on the customers. If you don't like your job, please feel free to find a new one. Every time I've ever been there and she's working, she's very short and snippy and constantly gives attitude. She just radiates negative energy and makes everyone feel uncomfortable and unwelcome. read more

Before I entered I didn't like seeing the outdoor garbage bin overflowing onto the ground...it's only 11:00 in the morning. I couldn't find a clean table so I took a napkin to brush it off. At the moment the inside has only one other table occupied. The floor, tables, and serving counters look sticky and lots of crumbs etc.. read more

There are all the same. The only difference is the staff. My wife stopped going there. She felt like she was being hit on by the drive-thru staff on every visit. I even noticed it once when she was the passenger. So now we only go to the Lincoln-Way establishment read more

While I have never known Starbucks to be at the head of the game for customer service, this location is bar far one of the worst I have encountered time and time again. Never even a basic Hello, a Please, a Thank You or a You're Welcome. While I typically enjoy the food and drink choices that are offered here, when I am spending between $10 and $15 per person, I feel as though I should leave feeling appreciated for choosing to spend my money with this company. Instead, I have left most often feeling like a nuisance and that they are annoyed with having had to wait on me. With other choices in the area, Starbucks will no longer be a company I do business with. read more