Stephanie is so welcoming and kind! I'm sure with location they get busy in a main road; regardless they provide great coffee and awesome service ! read more

Jakai made my drink so good I've been getting the same drink for a few months now and most the time my order has been lacking at different Starbucks but my goodness he hit it spot on perfect ! He needs a raise ! The girl at the drive through I don't remember her name she had bright blue eyes was extremely friendly and had great customer service. Overall great experience enough for me to want to leave a review read more

messy messy rat poop behind all machines you can see threw the i dor window. i just left couldn't even order.

Nice indoor location and staff. But service is too slow. Plus quality of output is poor. Received a sandwich with its top off. Had to ask for condiments several times. Took at least 15 minutes to receive whole order: drinks came out quick but sandwiches came out too slow. read more

After a long drive recovering from our spring break cruise... we decided to stop at the closest Starbucks off of the 15. My daughter had to urgently use the restroom and I kindly asked for the bathroom code. Chloe the clerk proceeded to ask me "are you going to buy something"? I replied if that's what it takes for me to use the restroom then whatever what's the code? Mind you I was going to buy coffee and snacks anyways. She then states oh you need to "Buy Now" I gave her a look and pointed at my daughter and said she needs to use the bathroom Now.... I have never in my 20 years of using Starbucks have been asked to buy something before using the restroom, let alone buy anything. Management here needs to better train their staff in customer service. I will not be stopping here in the future for my Starbucks fix. read more

Starbucks - Coffee & Tea Near Me - Victorville, California

Amazing service, drinks were professionally made, ambience was very friendly, clean and efficient! Loved this Starbucks!!!! read more

Arrived and saw that it was busy, cool, no worries. I wasn't acknowledged for several minutes. Finally, someone said I'll be right with you, I said no worries, can I get the code to the bathroom? She said, you have to make a purchase first.... I said okay, I've been waiting... she said okay I'll be with you shortly. Girl... for real? CHLOE was super rude about it!!! I want to make a purchase but I've been waiting!! Anyways, Caitlyn (hopefully that's how you spell your name), you're super cool for letting me use the bathroom before making a purchase and sweet for making conversation about our glasses! Doesn't hurt you to be kind Chloe. read more

The service here is very slow. Literally waited 25minutes for an online order on the app. The most appalling part of this experience was the fact that we asked about our order after waiting 10 minutes. The reply was there's a 15 minute lag in receiving online orders. We still waited an additional 15 minutes. There was no attempt to soften the blow or remedy the situation. Such poor customer service is probably why everyone goes to the Dutch Bros, which is only a half a block away. read more

I don't often review coffee shops but this one deserves a HIGH FIVE! Traveling through and needed a coffee and snack and was pleasantly surprised by the friendly associates and well made drink and snack. Clean store and new decor is awesome! Keep it up Bear Valley, Thank you read more

This specific location has the sweetest baristas whether it's morning or night the team is so kind with positive energy. I usually come here before the start of my night shift and I specifically drive to this location because the baristas here make the BEST cawfeee like omg they always make it so bomb, any other starbucks near me neverrr makes it right but the baristas here do an amazing job every timeee they don't miss :) read more

ordered through drive thru today, chloe was super rude when taking my order at the speaker and when taking payment

Service was horrible. We walk in and already the employee at cash register was rude to the customers there waiting for their order. We waited over 30 minutes to get our mobile order drink that was ordered 7 minutes before arriving to the store. While waiting all I see are employees talking to each other over their headsets, giggling and talking about previous customer. After constant looks over at us I can tell they were wondering why we were waiting but never addressed us, our drink said it was ready on screen but it wasn't. they went on gossiping and I asked about drink they were like "oh yeah, that's actually my next one"...and whispered over their headsets. if you forgot about my drink or are busy that's cool just say "hey i'm so sorry, i'll get that right out or i apologize i have few ahead of yours". Overall crappy service. read more

I have to say this was probably the best service I've had at any Starbucks. Lucy is the best! She recommended the best drinks and even though it work a hour of minimum wage it was worth it lol. Lucy you're beautiful and thank you for making our night. Don't stop being you! read more

Starbucks - Coffee & Tea Near Me - Victorville, California

Hello I was not greed out within a timely manner. I wasn't allowed to use the bathroom until I made a purchase. I got platter issues I got to pee. I did not like that new Rulel Starbucks boo. And the girls the trash she didn't wash your hands and she didn't have gloves on when she prepared the food. I want to refund on my croissant yeah. The ambiance was solemn. read more

This review is for jess, terrible customer service, drinks are always good, except we came in had a mobile order she was rude from the jump. Usually not the one to leave bad reviews, felt like i was being yelled at by her saying "mobile order? Do you have a mobile order?" Like obviously i do if i came in and did'nt order at the counter, Then says rudely " your waiting on one more!" THEN Continues to not make the drink im missing, even tho my order was suppose to be ready @10:38 it was now 10:49 never calls the MOBILE ORDER NAME, nor did she say have a good day or thank you. read more

I felt so uncomfortable ordering. They are so rude. When my friend said the cashier with curly hair and glasses was rude they started laughing in front of us and saying stuff. My drink was bland! Worst Starbucks I've ever been too!!!!!! They need to get new staff I do understand that sometimes people have bad days but why come to work with a nasty attitude and ruin someone's day. If I could rate this location zero stars I would. Date 10/16 read more

Someone else actually noted that this location doesn't read the tickets or perhaps just don't follow them. Unfortunately, I have to agree. I asked for light ice but my drink was more than half filled with ice. I'm a slow drinker and often end up with a watery drink when there's too much ice. Other than that the drink was made well, it was ready when I arrived as I ordered through the app and the staff was polite. I will be revisiting this location because it's the closest to my new office. I hate having food items remade so I avoid asking whenever possible. However, if it happens again I will have to speak up because I can't keep paying for something I'm not happy with. read more

Starbucks - Coffee & Tea Near Me - Victorville, California

Good luck. Depending on who's working, this place never consistently makes the drink the same.

Forgot my order. When asked they said "I was going to do it when you ordered. But I forgot"

I had a issue with the drink not being made the way I ordered it as it was custom the claiming shift lead at the time named khloe was very rude bad attitude she wanted to charge me to remake my drink when it was there fault to begin with all the other team behind her were also rude this Starbucks in general has rude employees I'm sorry they hate there job they should go to college and get a career because working here at Starbucks isn't there type of job they hate to deal with customers unfortunately they don't have any customer service they are very rude and will keep talking over you instead of helping they need to be reported to corporate will not return to this garbage Starbucks with rude employees that hate there job they get trained to be rude instead of having education and assisting the customer the proper way I will talk to corporate and report this claiming supervisor named khloe and the rest of the team read more

My main complaint? This is my main go to sit-down cafe and they only play Taylor Swift music...and I don't have earphones. Wish they would mix it up a bit as it overwhelms the ambiance. Other than that, pretty decent location. I make the long drive out here when I really need to focus and have a good place to chill and study. (But might need to find a place where the music is less distracting.) The drinks and staff are as nice as can be at a busy location that is primarily a drive-thru. Bathroom is well-maintained. read more

I'm surprised this location only has 3 stars reviews, concerning the amazing service I get. Robin the barista has amazing customer service. Before I drop my daughters off for school we stop at this location for some drinks. Robin always greets and makes small talk while we wait for our drinks. We need more employees like Robin. read more

Slowest workers ... this Starbucks takes forever for a damn coffee... blah blah blah blah

I ordered a caramel Frappuccino and a pink drink, along with a sugar cookie. It was a slow Friday morning. The Frappuccino was watered down and the pink drink was bland. These were the worst Starbucks drinks we have ever had. I understand that they are not a regular Starbucks, but they need to step it up. read more

visited about 7ish am. The egg bites were completely cold, threw them away. The sandwich I got was literally as hard as a hockey puck, no exaggeration. Threw it out. And the my cold brew with cream, the cream was spoiled. I chugged a few gulps, only to realize it was rotten and threw up. Threw it out. read more

I was at this location on Bear Valley close to the 15 freeway. It was a normal day for me my mood was great. I decided to grab a Carmel Frap. I've been to several Starbucks locations, and this is one of the worst locations. I had to drive to the Starbucks on 395 in the Starters Bro shopping center to get it made right. The person working the drive thru who served me this has absolutely no integrity or morals. read more

Starbucks - Huge difference. This is how it is supposed to be. - Coffee & Tea Near Me - Victorville, California

Pulled to the drive thru no answer, get to the window and order my coffee chaintea latte with oat milk and cinnamon. Start driving notice my order is wrong! Go back to the store and request order coffee be made correctly. To drive a gain and notice is wrong again. Whole milk I am lactose intolerant. What a disappointment!!! read more

TERRIBLE! ***Clerk doesn't take orders, instead closes** -We were in line at 10:30pm, waiting in the drive thru to no response, and watched as the clerk inside cleaned up and closed shop... instead of helping us. **They close at 11:00pm The clerk then goes into the restroom to finish their shift until 11pm, no longer able to take orders because they are closed, and then heads out. Proof of an empty cashier, and posted before 11:00pm... read more

Starbucks - Coffee & Tea Near Me - Victorville, California

Went to this Starbucks to work and use my laptop because im not from the area. They locked all their plugs. And on top of it got my order wrong. read more

Drive through ordering on the app couldn't be easier! My go to drink is the hot vanilla latte but the breakfast menu is awesome too. The egg white spinach feta wrap is a must try as are the egg poppers. read more

Starbucks - Vanilla latte. My go to beverage! - Coffee & Tea Near Me - Victorville, California

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Terrible service. Baristas are always in a mood. Not friendly at all. Asked for a straw and store manager said "yeah whatever" everyone in there is impatient and rude. Never again. Everyone in there needs a reality check. read more

The Management need to stop allowing employees to park in the few primary stop that should be dedicated to paying customers. These employees park there for there entire shift, and the customers need to park far away. Bad business practices and lazy inconsiderate employees. read more

This location had a cozy coffee shop ambiance perfect for one on one conversations. Not anymore after the remodel. It would be very difficult to have intimate conversations with this set up. Now there's a long couch seat going up against the wall and some tables in the middle of the floor it just has more of a cafeteria feel now and lost the personal coffee shop charm. read more

I don't mind waiting but it's nice to have a heads up how long my order will take. I waited for 20mins for a coffee. I thought the coffee bean needs to defrost first. I am just ordering a coffee not an entire entree. read more

Normally I dont write reviews but I had too this time. Its been 3 separate times on different days of the week were I stop at this Starbucks on the way to the 15 fwy and Google maps claims to be open but when I get there, it is still closed 10 minutes after opening time. No big deal im sure they are running late, so I call them. I ask politely when they would be open and they've said 5, 6 am. This last time I asked if they can update Google so we dont get mislead and they got defensive told me she had no access to Google and hung up. How could a big company let this situation keep happening. read more

Starbucks - Sign blocking the drive thru at 4:40 am. - Coffee & Tea Near Me - Victorville, California

Gosh I love this location the girls are so nice and have great recommendations they showed me my new favorite drink coming to this location moving forward thank you guys so much read more

Starbucks - AMAZING LOVE IT!!! - Coffee & Tea Near Me - Victorville, California

Just a bad starbucks never come back. Everytime I come in to this one always something wrong with my drink.

I am the first to admit that I am not much of a Starbucks person. As a matter of fact, I am not much of a coffee person, but when you have to drive your niece to a 6hr job training and you still have two papers to type and an exam to study for, finding a place close by that allow me to study (and has free wi-fi) is essential. Considering Starbucks, in general, has become that particular type of place to go, I decided to go to this location (which is thankfully a parking lot away from my niece's job training location). Located on a busy street of Bear Valley Road, across the street from a stripper joint next to a check cashing place, all generalizations of the inner-city 'hood came to mind, and I grew up in one of those inner-city 'hoods. Upon entering this particular location, you forget that there's a stripper joint across the street and enjoy the spacious ambiance of this location. As soon as I entered I was greeted with a welcoming "Good morning!" I don't know if this is common with this location, but at most locations, I am greeted with the typical, "Welcome to Starbucks!" So a common "G'morning" greeting was a nice change. This place is spacious, quite huge, with seating for those small studying groups or the individuals like myself who sit in the corner and silently Yelp. The music is not obnoxiously loud, the baristas are not obnoxiously loud, and they are not annoyingly giddy either. They seem to genuinely enjoy their job! The drinks, well, are still Starbucks made. I ordered a Soy Peppermint Mocha (a specialty during the Christmas season). I 4 star this place on ambiance, service, and location. Other than that, it's the same commercial Starbucks as any location. I'm thankful they provide the space and wi-fi! Okay, back to studying! read more

Starbucks - Look at that space! - Coffee & Tea Near Me - Victorville, California

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I don't understand how it's that hard to read a ticket. I went To this location today and I had to ask them to remake my drink because they didn't use the right expresso I wanted it. And you can definitely tell the difference between blonde and the regular. They did the same thing last week as well. All I order is blonde expresso and half an half iced. No flavor no sugar. So I can tell if they use regular ecpresso because it's gross. I just don't understand why they don't follow what the ticket says. It clearly says blonde!!! Why is it not important to make what the customer asks and pays for. And they take forever here. So if you can go to a different location I would. This one is horrible!! read more

The drive-through is very narrow. I've hit my side, bumper a few times and most of the time they don't make your drink right one time I got hair in my drink. read more