I go to two locations, including this one, but the other one knows me. I came in here already having a bad day, kid in the hospital, lost my wallet, and I ordered my usual hot chai tea latte extra whip & cinnamon. Being that I lost my wallet I was try to "redeem stars" for the first time as I wasn't even able m to reload my starbucks account. I came up a few stars short, and this sweet girl who was taking my order helped me out and simply said, "I hope your day gets better". I lost it right there. I started crying. You don't really hear of the goodwill of people towards others anymore. I was baffled. And never felt so grateful. I hate describing people by the way they look, it seems rude, but she was of a shorter stature, and had glasses, and short lavender &baby pink hair. I believe her name was Hannah. And she flipped a really, extremely terrible day I was going through, into one where I was now looking at the positive possibilities for my child and myself. I work in the customer service industry as well, and people don't realize a simple gesture of goodness such as this, and a smile goes a really long way. That's what service is. It's not that she even helped me out with my order, but rather she could tell I wasn't doing so good and said she hoped my day gets better along with a sincere smile, that I will be coming back. I also want to say Alex and Maureen(spelling) have been great every time I go there too. Maureen is always in a sincerely happy mood & calls me by my name not my order, which I think is way more respectful. And Alex is always smiling & dancing, ensuring everyone of the guests are off to a great start before they head to work. You can tell this isn't just a paycheck to them, but rather they actually care about what they do and who they do it for. That's how customer service anywhere should be. So if you don't have people like this in your business, I suggest you get them.Well done you guys. I will keep recommending this location. read more

unprofessional every time there's a conflict with costumers none of the mangers or leads step up for their employees I saw a fight almost broke out mangers or leads done nothing to stop it TO PROTECT THE BARISTA don't drink coffee as much but the baristas should be feeling safe and treated fairly not only by the customer but the upper management. read more

I don't like how Starbucks has gone to all disposable all the time. They generate so much garbage destined for the oceans. I don't like how they treat employees like disposable plastic. This SB has good service, good workers, but it doesn't make up for the excessively high prices and lack of environmental responsibility. As I write this I spent a couple of weeks in Europe where espresso is a buck fifty, always made fresh and fresh ground, into proper ceramic espresso cups and saucers and all the workers have full free Healthcare, living wages, and a months paid vacation. I also am not expected to tip (they get paid a living wage). The seating here is mainly for individuals here to get sone work or reading done, it doesn't have the space for friends to chat it up in groups as much as other SBs. Good WiFi. read more

Starbucks - Coffee & Tea Near Me - Waukegan, Illinois

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What a treat to celebrate my day at the local Starbucks! Cake pops are right sized. Staff was really helpful. Cool decor for Great Lakes area! It did not disappoint! Thank you! read more

Starbucks - It's a great day!!! Celebrate! - Coffee & Tea Near Me - Waukegan, Illinois

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Came by on a holiday when specific stores advertised being open. At least two Waukegan stores were closed earlier than advertised, one shutting the door in my face. Complained online and after much back-and-forth Starbucks basically told me to go pound sand, apologies not included. OK, I know when I'm not wanted. read more

I've been to this Starbucks location well over 10 times. There used to be older women working this store and now they have a group of young girls and I swear they keep trying to rip me off. I order the same drink at over 12 different stores I visit depending on where I'm working. This last and third time they tried to charge me over over $4 for a drink that is around $3.50 everywhere but that store. I understand that the tax rate is different everywhere but I have two sons that both worked 2 different stores for years and they tell me they are not running it proper. I backed out of the drive through and went to another Starbucks a few miles south. I have included a screen shot of previous purchases as proof. It's not a lot of money but it's not right and it has happened 3 times read more

Starbucks - Grand & Green Bay Road Starbucks compared to other stores - Coffee & Tea Near Me - Waukegan, Illinois

This team is amazing, they are quick and efficient! Got my order correct and in a fast-paced manner. I ordered a pumpkin cream chai with coconut milk and muffins. The barista explained everything about my drink to me in detail and prepped my order impressively swift. Everyone in line got their orders quickly as well and without any issues or mistakes! I loved my experience here, they are positive and kind and definitely made my morning! Thank you! read more

I'm really upset about the service that was given, they took too long with a client who was in front of me and when it was my turn I noticed that only the girls were playing. They should be a little more aware that our time is not their time and that we are sometimes in a hurry. One star minus one read more

The lady through the drive-through was extremely rude. I have a heavy and she made fun of the way that I pronounced the things I had ordered. not okay. read more

Please explain to me why, when I want to treat myself once a year to an iced Starbucks coffee, which is magically now $7, the drive-thru attendant tells me they are unable to swipe my credit card until I indicate how much of a tip I will be giving them! For what, for pressing one button to enter my order into the system? The hell am I tipping you for? Why can you not run my credit card without this? And WHY are you making me recite to you all of my weekend plans? It's early and I'm tired, please just shut up and give me my coffee. I swear I will never go to this location again. Incredibly uncomfortable. read more

Clara at this location is awesome! She taught me a hack on how to get my dirty chai latte cheaper by making it a latte! Love this location and the staff! read more

It feels like every single time I come to this Starbucks they are out of drinks, out of food, registers are. It working, SOMETHING is ALWAYS WRONG! District manager if you read these yelps FIX YOUR STORES.... I'm sure your employees are tired of hearing customers like myself upset about not being serviced properly... especially when we are paying ... I'm a paying unsatisfied customer! read more

This starbucks is the best in LC and the people working are so nice they know how to talk to you. Best white mocha ever!

Very good and friendly place! I usually go there everyday. Here this Starbucks prepared flat white for me... thanks! read more

Starbucks - My favorite Flat White! - Coffee & Tea Near Me - Waukegan, Illinois

If I could give ZERO stars I would. Keep driving people DO NOT STOP at this location! There is a girl at the drive up window...RUDE AS HELL!!! I can see her working at this window for the duration of her life. First, she says at the window (SERIOUSLY) "what, I can't hear you, what do you want"? Ok, no problem, maybe she isn't aware of her behavior. I get to the window, she ACTUALLY says, "sorry ma'am, I can't reach that"...this rude woman actually told me she couldn't reach my money. Keep in mind she was standing far back and, this is a drive up window, try leaning in dingbat! I attempted to throw the money into the window but she missed two times; no problem, I attempted to throw more money, it landed...yay!!! This was so inappropriate on so many levels. Now, keep in mind she continued this madness. She gave me my change back and says, I can't reach you. I'm so done. If I were not on a break from work, I think I would have gone into that Starbucks and I have no idea what would have happened to that young lady. This was around 12 noon, she had weird curly kinda hair and, slim. She was the absolute rudest person I'd ever encountered at a drive up window. There is typically an older woman with darker hair at the window, she's absolutely courteous. IGNORE ALL GRAMMAR and TYPOs but, I must get back to work but, I wanted to share my experience. I don't want to lose my job and end up at that same window at Starbuck's Waukegan location. Thanks for your time. read more

Just left this SB and apparently the woman behind the counter seemed upset that I asked about my second beverage. This particular SB just has horrible service! read more

One of the best Starbucks I've been too, definitely better coffee and service than the Starbucks back home. I visited this store on Christmas Day as I heard they were open on this day and since I am not from the area I had nothing more to do than to get my caffeine fix. Apparently according to the app this is the nearest Starbucks to Zion so I made my 6.5 mile journey to this one. OVERALL: Great coffee and service, ONLY CON was that the store closed at 4pm and it being Christmas Day it's understandable however my Starbucks app said they would close at 10pm. Oh well great thing we made it! lol read more

Starbucks - Mother and son Christmas coffee time! - Coffee & Tea Near Me - Waukegan, Illinois

I went to this Starbucks today and the guy at the window was very friendly and full of spizzazz. (I told him this, mispronouncing the word pizazz lol). And whoever made my green tea latte did a fantastic job because it was the best one I've had yet! read more

Please fix your mobile ordering system. Every time I order from here more than 10 minutes in advance it's either not ready or I have to wait in line to tell them that I'm here to pick up my mobile order. What's the point of mobile order if it's not efficient and it takes longer for me to receive my order. read more

I love Starbucks. Let's get real who doesn't. There's one conveniently located about a block away from my workplace that I choose to visit whenever I'm in town for work or when I'm in town visiting co-workers. Today, it wasn't a good experience our Barista Abby was horrible. She wasn't friendly in the least and gave me a stale Lemon Loaf not once but twice. The first time I said something she rolled her eyes and asked how it was possible because she just pulled it out and gave me major attitude. The second time I didn't even say anything to her. But, the customer service was horrible and this experience was enough for me to just drive the extra mile to the Starbucks at fountain square. Short Notes: Awesome Coffee Slow Service Stale Lemon Loaf Bad Customer Service read more

This is the worst Starbucks. Most staff are rude. They move where the mobile orders are picked up but don't put up a sign or anything, and don't say anything when you stand there for 10 minutes waiting. No I don't need a sleeve, because my drink is cold now. Thanks for nothing read more

I love this Starbucks and go there 3 times a day. I really love the staff. They usually know what I want and have it ready as soon as they see me pull up. Many of the poor reviews seem to be due to the ignorance of the reviewers themselves. Hold your meetings at your office and do your homework at home instead of taking up space for 5 hours to use the free wifi while you nurse one cup of coffee. They are baristas not mind readers. Know what you want when you approach the register. These people are super nice and I love every one of them. And if you finish the half and half return the carafe to the bar instead of leaving it empty for me. We can't have ignorance and order in this world. read more

Starbucks - Coffee & Tea Near Me - Waukegan, Illinois

Idk what kind of water they're giving the Drive Thru workers at this location, but every single one of them is the nicest human ever???? Waiting in the super long line is almost worth it because of how nice the employees are! I live nearby & frequent this location. Always good quality & top notch customer service! read more

Okay so I'm very upset, and not to be dramatic or anything but a few days ago, I got a cold brew with sugar cookie syrup ( off of the secret menu) and it absolutely cured my depression, I mean I literally have been talking about this coffee since I got it. I went back to get it again today and it literally taste like dirt. I assume they ran out of sugar cookie but for these drinks to be so expensive, why wouldn't they just say that and not get my hopes up. I am literally pissed. Who plays with peoples feelings like this? read more

So I was given a 16oz Tumbler gift from Starbucks. I get a Tall Bold each and every time during my visit and take advantage of the free refill because I have a "gold" card. This morning I am heading out to golf and swing by at this Starbucks. The barista (bald w/ glasses) comes to counter and takes my order. I ask for a Tall Bold. He looks at the tumbler and says this is a venti size. And I said, I want a tall drink. He is puzzled and says, Ok. He pours the coffee and asks this is enough. I don't know. I said, You are the barista. I can't stand those that just can't follow a simple order for the customer. And he overcharged me for a grande instead of tall. read more

This Starbucks is seriously slow!!! They only have one drink bar which clearly needs two. There were 10 or so cars in the drive thru and the parking lot looked empty so we went inside. Big mistake. I always mark a car in the drive thru to see how it works out. They seem to prioritize the drive thru over the bar. I had 5 people in front of me when I went in and let's just say the 10th car in the drive thru left 10 minutes before I did. Management needs to organize employees better. Moral of the story is tough it out in the drive thru line!!! read more

** Message to all drive through customers: Two drink orders at most! Please park your car in one of the many spaces up front if you don't know what you want. I have been to this locations several times only to be disappointed yet again. Drive through at 10:00 am on Sunday morning was sincerely horrific! I was trapped in line for 20 minutes, with no way to escape, to get one drink. The drink was perfect but the service was astounding poor as usual. I made a comment to the cashier that I was in line for 20 minutes only to be told "sorry!" I don' ever take drink receipts as I chose the drive through but this one should have been offered! I'm offended that I payed almost $6 for a single drink! Message to ownership or management- get your act together, you lost another customer at your location! Drink was well made and hot, service is a hot mess! Will advise all my friends to avoid if ever in the area. Should have gone the other way to Libertyville... they're the best in the area! read more

Typical Starbucks, overpriced coffee! This one seems to be a cut below the rest in customer service. Slow moving, snobby, pretentious lil shits. One in particular, Gary I think, was a real peach. It was busy, but I thought I heard him say to another Barfeesta that he was gonna "decaf" that asshole. I guess that's some little coffee guy prank where they give the customer decaf when they don't order it? If you want people to keep buying your product, you need to improve the attitudes of the angry little underemployed college brats serving it!! read more

Real pros in that "kitchen. Mornings are the only time I stop in, that crew is amazing (not to say the rest may not be.) Throughly enjoy watching their teamwork back there, and of course, everything is always right. read more

Chris is so friendly and super nice,,, my favorite! They are slow though with getting orders out and stuff. I have waited in like for 30 minutes before which sucked so, ordering ahead is your friend even though they usually have everything sold out online lol read more

I don't go to coffee shops to do homework much, but I would definitely come back here. Nice clean tables, friendly staff, and blazing fast free Wi-Fi. Best of all, the manager offered free drinks on orders that were incorrectly made/ordered instead of tossing them down the drain. The only downfall, the background music is kinda loud. read more

Starbucks - From the parking lot - Coffee & Tea Near Me - Waukegan, Illinois

The employees at this location are great. I have been coming here for a few years. They are always friendly and welcoming. Bri and Kim always remember my order. Kim will often just start my coffee when I walk in. read more

First of all the wait in line was ridiculous. Secondly, I pull up, get handed my drink and I go to hand the girl my card. She points at the card reader and basically tells me to do it myself. At ither locations they will do it for you. She hands me my food and then I wait for my receipt. During this wait she says my drink and I was like "yes?" Because I thought she was verifying that she already gave it to me. So this idiot turns her back to me for a good three minites then attempts to hand me another drink. I tell her I was just waiting for my receipt, which by the way she never offered, and this snotty barista gets a duplicate receipt and says, you should have just told me you were waiting for the receipt. Can you say disgusting customer service?????? read more

Who ever manages this location is a shit poor person. You can just tell she doesn't care about her employees and on top of that I'm waiting thirty mins to order with no line and yet her employees are letting me know machines are down but the managers in the back making out with her boyfriend who I was told is her worker. How unprofessional. This store used to be my fav to get coffee before work. Will never come back and I'll be sure to let my coworkers know the same. Julia, Julie, julien...who ever ...get your shit together read more

I have only had an excellent experience at this Starbucks location. I have been coming here since they opened and this is the friendliest Starbucks I have ever been to. They are consistent and kind every time I visit. I just wish it were bigger with more comfortable couches. read more

They never have any that I want on the menu , this is on a regular day base , so annoying

I come to this Starbucks every other day. I'm a "Gold" member (meaning I spend entirely too much money on coffee) Anyway, in the mornings around 7:15am during the week the staff on hand is great. Always gets my order right, greets me with a good morning and have a great day. Amazing with recommendations. Try same time on a Saturday or mid day any day of the week and honestly, if it wasn't for the great customer service I received through out the week during my normal visiting hours, I would never come here. Staff doesn't know what's going on, can't offer any recommendations on new products that are popular, I received an "ummm idk" response once when asking about a new pastry. (Really?) They seem very flustered and confused when busy, lazy, chatty, and complaining about their hours when not. (All in front of and while with customers) I always have to ask for more cream in my coffee because they give me a drop in a venti so it's still dark, order taking etiquette is not up to par (I use to manage a drive thru, what I experience here was NEVER tolerated) they put so much ice in the glass that the coffee spills over and they don't bother wiping it off. Handing me my drink with coffee all over the cup and their hands. It's just ridiculous and disgusting. Im a business owner also so I like to come here with my partners for meetings but if the mid day staff doesn't shape up, I'm going to have to go else where. The morning crew definitely saved this review. read more

Starbucks - "It Works" meeting at my local Starbucks! - Coffee & Tea Near Me - Waukegan, Illinois

If you have time to waste and patience to teach the employees about the menu, then this is the location for you. I am consistently disappointed every time I frequent this location. I love Starbucks and felt that it was only fair to try this terrible location out multiple time to ensure that, in fact, they suck. I hate to be so mean but the only thing that this location has going for it is the consistency to let me down. To sum up my experience I can say that I have received the wrong drinks, I have received drinks with missing ingredients, I have used my personal time to explain the menu to the employees in efforts to familiarize them with what they sell, and the disappointment goes on. Do yourself a favor and go to another location... read more

This is my normal Starbucks and I always get the best service. The only down fall is its drive through is always busy!! So if you are looking for a quick coffee fix don't get stuck in the drive through. Just go in and enjoy the atmosphere. It is also a great place to do your homework Bc it is small keeping it from being a hang out for larger study groups. read more

I went in and everyone greeted me very nicely as usual. There's a blond girl in there that's always super nice and very cheery. She has I ordered a caramel Apple spice and when I got it it was lukewarm. I paid 5+ dollars for this drink so I think it should be hot. My daughter asked him if they could heated up and got an attitude from the barista, Adam. He said it wouldn't taste good if you heated it up. So my daughter asked him if he could make a new one then. He got so angry and he started making another one in when he gave it to her told her be careful you don't burn your tongue but in a very sarcastic way. I called the manager to tell her what had happened and told her the attitude that Adam had with us.The next time I went in there, the blonde girl that is always so nice and cheery had a very serious look on her face. Did not say hello. We ordered and they got both of our drinks wrong. My husband ordered a green tea latte but he got a Macchiato, I ordered a caramel Apple spice no whip, and for some reason they put almond milk in it and whipped cream on it. I asked Adam if he could redo my drink which he did but again it was lukewarm. You would think that after all that he would make sure that my drink was hot this time. I seriously feel like I was being bullied at Starbucks. I will never visit that location again. read more