My family & I were here for breakfast on Sunday 4/26/15, we called the Friday before to make a reservation for an after funeral breakfast, party of 15 & we were told is was not a problem. On Sat, we called back to double the party to 30 & asked if was a problem, & again we were assured there would be no problem accommodating all of us. Reservations were set for 10am & when we arrived (26 people) there were no tables ready, they told half of us to wait outside while half of us were seated at 1 long table, then they sat the rest of us scattered throughout the restaurant (even the waitresses were confused because the whole order was 1 bill & we were seated in 3 different sections) when we asked why things were not in order since we called twice to confirm, a very rude woman named Kate (hostess/manager I guess) replied with "we don't even take reservations for Sunday mornings".... WELL, why were we not told that on one of the multiple phone conversations? so after a few minutes (before we were even offered drinks or acknowledged) other people were clearing out & we asked the waitress if we could move to the now free tables that were in the section with the rest of our party, she gave us the ok, had the tables cleaned & we proceeded to move, then Kate came over yelling at us & saying we can not just move, our waitress (who was awesome through the whole process, I believe her name was Lisa) intervened & things were handled properly (not by Kate) I then made a suggestion to my family that I could call Penrose Diner & ask for the back room because I've never had a problem there, even though we were talking amongst ourselves... here comes Kate again with her attitude & says "well are you staying or going to penrose".... ummm, we're doing whatever we want, & your minding your own damn business, if you did your job there would've been no problems to start with. And we made it known on the phone that this was an after FUNERAL breakfast, maybe show a little compassion at a time like that.... or maybe Kate should not have a job where she has to speak to ANYONE since she obviously has no people skills & can not handle fixing her own screw up in a professional manner. Bottom line (after the almost 40 mins of confusion) the food was ok (nothing to get excited about), management & operation policies are terrible, but our waitress Lisa was great, she was friendly & efficient, maybe she should take over Kate's job & things wouldn't be so bad there. read more