If only I had read the reviews BEFORE placing my order. I can't believe the BBB hasn't taken action against this fraudulent company.., I received a confirming email, notification of the charges to my CC .. which I have now cancelled... NO FLOWERS were delivered No answers to my calls or response to my emails. I have notified the BBB.. what a sad Reality Check about the lack of ethics and integrity in today's world. read more

I ordered flowers for a funeral. The order was then cancelled by Starluck Flowers and I was told a refund was given to my credit card. A week went by and no refund, sent an email, and received an auto response. Still more time went by, sent another email and received another auto response. Called and got nasty with them because at this point I read the reviews that this business is a scam. Was told I would receive a refund in two business days. I'm not holding my breath and will have to follow up again and tell them I'll be leaving a scathing review. read more

For reviews sake I had to give them a star so that I can actually write my reviews. THIS BUSINESS IS A SCAM! My order was for a "thinking of you" to a family who had lost a loved one. It was cancelled the next day and I was sent an email that it was cancelled and refunded. It's been over a month since and nothing happened. The error on my part is not checking previous reviews for this company. You can't even get a hold of anyone as the call automatically drops after the first ring. At this point I don't even think this business exists. ‼BE AWARE‼ read more

Starluck Flowers - Email from supposed business - Florists Near Me - Great Neck, New York

Absolute SCAM!!! do not order from them!!!! They cancelled my order, said they would give me a refund and never did!!!!

I ordered flowers on August 9. They charged my card and immediately cancelled the order stating they are unable to find a florist in the area. They stated that my card will be refunded. I have sent numerous emails to Robertha Kiley, Customer Service Manager. Each time she responds that she is working on the refund. It is now August 30 and I have yet to see the refund issued on my card. read more

I ordered flowers for same day.Delivery for a birthday.They take my money and then send me an email telling me they cannot complete my order.And I will need to wait 5-10 business days for a refund, they should not take your money until they have confirmed. They can process your order. And there's no way to contact them other than an email where you get no response. I ended up calling a local flower shop in that state and actually spoke to someone on the phone. Because after this interaction, I did not trust that the next place would not take my money and make me wait to get a refund. Terrible customer service read more

SCAM I was charged for a flower delivery that never arrived. Online hours of customer service stated open until 6 pm PST. I called at 3 pm to ask why flowers weren't delivered. Recorded message said they were closed. It ruined my 21st anniversary dinner because it was to be delivered to the restaurant as a surprise and was the only gift. Physical address listed as Las Vegas, but it claimed to be local in Vacaville. I was unable to locate the address on Google Maps. Posting this review in multiple places. read more

DO NOT ORDER FROM THESE 3RD PARTY SCAMMERS... STARLUCK IS BS! Zero stars would be more accurate! Order your flowers directly from a florist. You WILL get screwed EXACTLY as the BBB & all of the other consumer platforms describe. Like most conscientious on line buyers, I usually research consumer reviews, pricing, quality, etc. before making a purchase. But this particular time I was in a hurry to purchase flowers for my daughters birthday. I didn't realize Starluck (aka Starfu_k) was a 3rd party, NOT a florist. Starluck has a DECEPTIVELY nice website & DECEPTIVELY good pricing. But it is all BS! This IS what WILL happen to you (as it did me & hundreds of others according to the BBB)... 1) You will find what you like & then place your order, paying with a credit card. 2) You will immediately receive an emailed purchase confirmation from Starluck acknowledging your purchase & of course... taking your payment. I received my confirmation email from a Roberta Kiley, Starluck's Customer Service Manager... BS! 3) Then, a little later the same day, you WILL receive a second email that says, "Oops, so sorry, our florist in that area can't deliver your flowers after all", giving you another line of BS that they will refund your money within 10 days. 4) At this point I / you are really pissed off. I emailed Roberta back IMMEDIATELY (just hours after receiving the "Oh, so sorry" email, telling her I am extremely unhappy & expect the charge to be voided immediately, which they most certainly could have & should have done! Roberta (or whoever the hell she, he, it really is) responded right away, giving me the ol' BS line, "Oh don't worry, we'll take care of it". THEY COULD HAVE & SHOULD HAVE VOIDED THE CHARGE in that 1 day time frame. But because STARLUCK IS A SCAMMER, they just didn't do so. 5) Five days later!!! The charge hits my credit card!!! Oh ya! I am livid at this point. 6) NOW I AM SURE, COMPLETELY CONVINCED THAT STARLUCK IS AN UNETHETHICAL BS SCAMMER. I emailed Starluck / Roberta back AGAIN (5 times in total) telling her I expect my refund immediately. She responds by telling me that they've tried to do so but my cc / bank is not accepting the refund (which is of course just more BS!) 7) That was it for me. I emailed Roberta back & told her that I was now going to pursue legal, banking & social media actions against Starluck. Summary: WHEN this happens to you, bring copies of all of your emails to & from StarSuck to your bank & dispute the charge & then see your attorney to prompt the issue. Lastly, go to every social media platform & reveal these scammers. read more

what a bunch of losers. Placed an order they said no problem took my money. a couple of hours later received an email that they have to cancel my order because we don't deliver to that area. even when I look on their website now it says they deliver to my area and of course they got paid with my visa, but I gotta wait 5 to 10 days to get my money back. Customer service was totally useless! read more

NEVER AGAIN WILL I ORDER FROM STARLUCK FLOWERS!!!!! They advertised and confirmed the flowers would be there the same day .. Gave me a confirmation # .. took my info ... and asked me if I could be reached at the number . But failed to call on the same day delivery to be told they emailed me and I was getting my money back REALLY ??? So that helps me feel better that my son was being deployed and I was trying to cheer him up with flowers and I specifically asked when I placed the order about the delivery. KEEP YOUR UNRELIABLE AND UNPROFESSIONAL BUSINESS ... NEVER AGAIN ..IDIOTS read more

I placed an order with Starluck Flowers after they appeared online as a local florist in my area. After they accepted my payment, they abruptly cancelled the order. It's now been 35 days since that cancellation, and despite five follow-up emails, all I've received are vague replies saying they are "working on my issue." No refund has ever been processed. After this experience, I researched the company and found numerous similar complaints on Trustpilot, BBB, and Reddit, all describing the same pattern--orders accepted, cancelled, and refunds delayed or never issued. Many reviewers call the company a scam. Their own website claims a "100% Refund Guarantee" within 10 business days, yet dozens of people--including me--have waited weeks or months without resolution. Summary: * Misrepresented themselves as a local florist. * Cancelled my order after taking payment. * Multiple unfulfilled refund promises over 35 days. * Consistent with many online complaints warning of the same issue. Recommendation: Avoid ordering from Starluck Flowers. Use a florist with a verified physical location and proven customer service record. If you've already placed an order and are in the same situation, contact your bank or credit card company immediately to dispute the charge. read more

I would write a score of zero if I could. I was so excited about sending my daughter flowers on her birthday for the first time-because she had to work. when I checked the tracking, I noticed the order had been canceled and it was already noon and too late to order from a different florist for delivery. I had to cancel my debit card so we will be without one for 7 to 10 business which is extremely frustrating. I do not understand how companies such as this can legally continue to exist. I am literally in tears as I was so excited to brighten my and also furious about being scammed. read more

I cannot rate this business, because there isn't a negative score. BEWARE, I used the "local" location in San Diego. I was ordering a thank you bouquet for a friend. They took my money TWICE. One charge after the other. Then they sent me an email stating that they couldn't find a local florist to make my arrangement. THEY ARE NOT LOCAL. THEY HAVENT BEEN IN SAN DIEGO FOR YEARS, AND I DOUBT THAT THEY ARE FAMILY OWNED. They have supposedly sent a refund for one charge, but they have completely ignored my request to get the second charge. I am working with the fraud department of my bank and have set an ultimatum. No matter the outcome, please stay away from these people. GRADE F read more

I ordered flowers a week ago and the day before they were to be delivered they sent me an email telling me the location of the delivery is out of their area. They could've called me ahead of time so I could've got another company to deliver the flowers for my sister. I don't know how this place stays in business. When I called customer service they hung up on me. This place is a scam and I am thinking of calling the better business bro. Something has to be done with this place. read more

I placed an order with this company on July 9th 2025. Immediately afterwards I received an email from someone named Robertha Kiley who is supposedly the Customer Service manager stating my order was canceled because they couldn't deliver to the area. They said I'd be refunded in 5-10 business days but I was not. I followed up on July 21st and dealt with rude representatives who said the refund was in process. I contacted my bank on August 6th and they said they do not see a refund from that company. Only the transaction. Because of this I filed a claim against their company to get my refund. I called them right afterwards to tell them I spoke with my bank. I again dealt with rude individuals who then said the refund was taking a little longer to process but they will have it to me in two days. This was AFTER i told them I filed a claim with my bank because this is coming off like a scam. From what I see this is not the first time they have been reported to the bbb. This company needs to be shut down before they scam anymore people! DO NOT ORDER FROM THEM! read more

I should of had check reviews on this place like many I place an order an a couple hours later got emailed that my order was cancel an refund processed but now I'm worried about my debit card info with them terrible service read more

Ad stated they were local. Ordered flowers for memorial service. Order paid for and accepted. Next day received email that order was cancelled due to unavailability of florist. Too late to order from different vendor. Stated a refund was in process. Very disappointed. read more

Starluck Flowers is clearly not a ethical business in my view. After back and forth for numerous days! I finally received a refund and it took getting BBB involved and emails and phone calls... 17 days later I received my refund!!! I cannot recommend using this business!!! They also have a terrible track record.. after they stalled on my refund, I took a deep dive into their reviews and many past people never received a refund from what many reviews have said. I am still going forward with a FTC complaint about this company. read more

They could actually deliver the flowers ordered! I ordered flowers on Feb 22 for delivery on the 25th. They never delivers the order which was for a $75.76 but the delivery was not made! read more

Scam! Stay away! They will take order and then cancel. Good Luck getting a refund! DO NOT USE! read more

This place was awful. I ordered flowers to Fiancé's Bridal shower. The morning of the event I get an email saying my ordered was cancelled and they don't know why. I called and the person answering the phone transferred me to customer service without telling me before I even finished telling him what happened. I like supporting local companies but this was awful and I beg you all not to give them any business. I had to order from a larger company and pay almost double to get them delivered last second. Fix yourself Starluck read more

I purchased flowers for a family member with terminal cancer on May 1. They said they couldn't find a local florist to do it, even though their website said they cover that area. I was sent a confirmation that my money had been refunded. As of July 10th I still hadn't received my money, and reached out via email. I received a response from Customer Service Manager Roberta apologizing and stating they would take care of it as soon as possible. It is August 16th, and I still haven't received my money. Will be filing complaint with BBB as well as seeing if I can still dispute the transaction. read more

Starluck Flowers - Refund notification - Florists Near Me - Great Neck, New York

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It's my sister's birthday and I chose not to order from anywhere else because I trusted your service. Now I'm left wondering how I'm supposed to send her flowers on her special day. This is very disappointing and unfair. read more

submitted an order and was charged, less than an hour later i receiver an email with no other attempts to communicate that my order had been cancelled and could not be delivered, no have to wait at least 5 days to receive my refund. Price was no better than anywhere else you can buy flowers, and the selection is also no better than anywhere else. worthless company. read more

They sent an order confirmation for a flowers delivery on Valentine's Day. Two days later ON VALENTINES'S DAY, they sent an order cancellation. read more

I placed a order on 4/26/2026 and within a hour of placing the order I received a email stating that my order has been cancelled because of no delivery service available and they'd refund my account...it's now 5/15/2026 and still no refund, after 2 emails between then and now asking about my refund I finally decided to call today and have been told that my refund has been delayed and that I shouldn't see it within another week... what a joke, save yourself a headache, time and money and don't order flowers from this site read more

SCAM, took my order and no delivery, no response. Had to call my credit card company to report n freeze the order. DO NOT USE

SCAM! Purchased flowers to be delivered, said they couldn't complete the order, but charged my card anyway. Have been reaching out to them,4 times so far to get credit. SCAM! read more

Do not order!!! Spam!!! They did not deliver flowers, promised to refund. It's been 3 month of calls to customer service without returning money. read more

This company is a complete SCAM! Do not waste your money here. They will accept your order, charge your card and then send an email to your spam box letting you know the order was cancelled. Ruined my daugher in law's birthday. We are 15 hours away and I sent flowers that were never delivered. There is zero excuse for not using my phone number provided to let me know if there was an issue with the delivery address. ALSO, why would you ever accept an order and charge someone when you know that the delivery address is outside of you area of delivery?! I am extremely mad and disappointed that this is how they do customer service. Now I have to fight to ensure that I am refunded the $70 I spent. This company is GARBAGE! read more

So I had flowers sent to a friend after she lost her infant. Starluck confirmed the order. Cut to the delivery date I hadn't heard anything from them or my friend so I emailed them and they said they weren't able do the order and they're sorry for the inconvenience. read more

Scam! Don't use this company! Was charged twice and never received my flowers. They don't respond to any emails and I believe this is a fully fraudulent company. Update: Finally got a refund. Took a month. Only after several emails and threats of a bad review did I get a response. There is something wrong with customer service. Would still recommend avoiding. read more

Customer service sucks. I called Starluck flowers on Thursday, June 4, 2026 to find out what happened to my refund. The first person who answered the phone abruptly placed the call on hold. The second person who answered told me my refund would be deposited in my account at the end of the week. I confirmed the end of the week being Friday, June 5, 2026. The customer service rep. confirmed. I called back on Friday, June 5, 2026 letting them know that I had not received my refund. I also tried to express my concerns and let them know that it is not fair for them to take my money just as fast as they are not trying to put it back. I also let them know that I would be calling back everyday until I get my refund. The rep was rude and kept trying to cut me off and kept asking if there is anything else. I told him yes for them to refund my money. He acted like he didn't care. read more

I made an order and they canceled it. said there would be a refund. it's been almost a month and nothing... don't get scammed

I'm pretty sure it's a scam, but I ordered flowers online to be delivered to my wife in the hospital, and unfortunately chose Starluck flowers, they not only did not follow through and deliver the flowers, but they never even sent me a text or email as promised when delivered. Horrible experience. DO NOT TRY THIS PLACE. read more

after they took my order a short time later i got this email: Cancelled Order #470419 - Starluck Flower Star Luck Flowers Sun, Jan 11, 3:12PM to me Hello Gordon, I am writing to inform you that your order has been cancelled. Unfortunately, the florist in your area was unable to deliver your flowers. I am not sure why this is the case, but I will investigate and make sure that it does not happen again. In the meantime, I have issued a full refund to your credit card. The money should be reflected on your credit card statement within 5-10 business days, or sooner, depending on your bank's policies. I apologize for the inconvenience this has caused. Please let me know if there is anything else I can do for you. Thank you for your understanding! _______________________________________________________________________- i still have no refund just like everyone else i have read about in other reviews.... read more

Absolute scam!! Do not use!! Ordered flowers, they cancelled the next day and promised a refund. Still have not gotten a refund. Only gave 1 star otherwise I could not post the review. read more

This company is not real. They are a scam. I ordered flowers for my FIL who had a heart attack. They cancelled within 24 hours and said I'd receive a refund within 7-10 days. I've not received a refund yet even though they said, via email, that I would (there's an error. We are looking into it) Immediately charged me 70.82 but can't seem to return it. SCAMMERS read more

Starluck Flowers - They have NOT issued a refund. - Florists Near Me - Great Neck, New York

FRAUD! This company is a COMPLETE SCAM. They take your order and money and then cancel the order with assurance a refund is processed. It never comes and they do not respond to any further correspondence. read more

I ordered flowers, input my info and credit card info and they canceled the order with no explanation. Do not recommend read more