*I immediate assistance and decided to call this business at +18556574900 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. * It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

needed assistance and decided to call this business at +1 855-657-4900 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at +1 855 6.5.7 4900 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at +1 855-657-4700 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

I needed assistance and decided to call this business at +1 855-657-4900 The response time was decent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally. read more

It's probably been over a decade since I took a Los Angeles flight with a layover to the Philippines. (I usually take the one who flies directly to Manila.) But recently, I've been hearing good things about Starlux Airlines - that it's just better in every sense. Their planes are newer, the seats are slightly roomier, the food is better, and the top reason why I considered them is because they fly to Clark Airport in Mabalacat/Angeles City. The drive home from Manila (and this depends on which side of the family I'm headed) can take between 4-8hrs northbound. Flying to Clark cuts that travel time in half - even with the 1.5hr layover in Taipei. And the idea of avoiding Manila traffic makes this even sweeter. Checking in was incredibly easy. Check in online and acquiring a QR code makes it even easier - there's a separate (not to mention shorter) line to drop off bags. Boarding was organized. They have standing signs for each group so you can simply line up behind your assigned group sign and wait for them to call you in. This is clever as I t didn't feel like you were being herded like cattle when called. We departed on time. Food is delicious but maybe because I'm trying something different after over a decade of the same mundane flight meals. And it is true what they say about economy seating - it is roomier. Not by a lot, but enough to be noticeable. I felt I had more room to stretch my legs (and body) in general. Like all long haul flights, they provide you with a blanket, a small pillow, slippers and toiletries. The entertainment panel is user friendly in every aspect. I watched movies the entire time I wasn't asleep. There are also popular TV shows and games. Plenty for kids as well. One thing I noticed about this flight is it was a little louder than what I'm used to. Not sure if that makes sense... it's the sound of the plane moving through the skies at 30-40k feet above sea level. Luckily, I brought noise cancelling headphones. They came in pretty handy, gotta say. Overall cost?! Let's just say it's about 35% less than its competition who flies direct to Manila. TIP: Flights guarantee you a seat. If you can afford it, you can reserve and choose your seat early on for a price. Cost depends on seating location (bulk head, window, etc.) But the closer your date of flight gets, the cheaper seat prices also get. However! If you're willing to risk it, and the flight isn't on high demand, you can reserve a good spot for free the day before or the day of. I strongly suggest checking up to three days before. Landing and disembarking went smoothly. Impressive LAX-TPE flight. As a first timer, I'm very impressed with the overall experience. They're definitely on my radar and the airline to consider for all US-ASIA flights. read more

See all

My first time to fly Starlux Premium economy and it didn't disappoint. ( Clark-Taipei-LAX).They deserved to be part of the 5 star alliance. The service is great,the stewards are really friendly and they always greet you with a smile. They take time serving the passengers. Their Comfort room is always clean and well stuffed unlike other airlines (which i won't mention). They take pride of what they do and i can tell and feel. I will fly STARLUX again. read more

See all

I chose Starlux based on its glowing reputation, but my recent Business Class experience was unfortunately a series of letdowns. The hygiene standards were shocking: I found an oil-stained pillow with food on it upon boarding, and even worse, I was served a meal with used chopsticks that had dried food stuck to them. (Multiple pieces of dried food on both chopsticks) When I pointed this out, the staff just simply said that they will let their supervisor know. I feel like they should be aware that this is a health violation. It should not be treated lightly. Service was equally frustrating. The call button went ignored for five consecutive presses, and requests for hot tea were denied and then forgotten. To top it off, the duty-free items I wanted to purchase were all out of stock. While the business cabin itself is nice, the "luxury" service was non-existent on this flight. I expected much better from an airline that positions itself as a premium carrier. read more

My first time ever to fly on STARLUX airlines and I am a fan! I took STARLUX business class to the Philippines and it was true luxury at 30,000 feet. Right when I stepped into the airline, I was treated like a queen. My flight kicked off with complimentary peach sparkling wine. I loved my business class cube complete with a full flat seat, a storage box for my purse and 15 inch personal screen. The storage box had an Asian face mask, headphones and water bottle. I also got a complimentary vanity kit that came with an eye mask, toothbrush, comb, lip bar, ear plugs with mini pouch, moisturizer and socks. Soon after takeoff, the flight attendant gave me some pajamas and slippers After being impressed by the amenity kits the food took the experience to an entirely new level. For business class, they place a crisp white tablecloth over the tray and serve the meals on elegant ceramic plates. STARLUX's food menu is created by Michelin chefs and so it is no surprise that each dish is delightful! My first meal was kicked off with a fruity garden waltz salad. For my entree I enjoyed a tender roasted chicken thigh with mushroom pearl barley rice and garlic butter sauce. I got a boba milk tea for my drink. Dessert consisted of a special Italian gelato. My second meal was a breakfast entree of Taiwanese congee. Aside from these two main meals, I enjoyed a late night Taiwanese minced pork thick rice noodle soup. I will say if at anytime, one wanted a snack or a drink, the flight attendants are more than happy to bring you something. When it was time to sleep, I was once again impressed with the service. The STARLUX flight attendants take care of making the bed for you, to ensure a restful and luxurious sleep. My STARLUX business class flight was truly of the best flights I've been on. The service, the food, and the whole experience was phenomenal! read more

See all

I ordered oriental vegetarian meals for round trips from Ontario LA to Taipei and back. The first trip, the staff confirmed my meal but didn't deliver it first. I had my food after everyone was served. When the food came, it was a lot of rice and very small portions of main dish. It was disappointing. The staff also rushed me so she could collect the plates. That's unpleasant. The return trip, it was delivered as expected. The portions of main dish and rice were small. I expected the chefs should have know better about more appropriate portions. The second meal was noodle with ginger sauce. It was very greasy and was a lot of oil left on the bottom of the plate. Something is not quite right. The staffs kept apologizing but I hoped they could have done more to make up the mistakes. Maybe I will return to other airlines which I have had good experiences from the past. Don't want to be a guinea pig for a new airline. I do hope they take vegetarian passengers more seriously about meal preps. read more

I decided to fly with Slarlux for my Japan and Taiwan trip in October/November 2024. My choice of airline when going to Taiwan is usually Eva Air, but since Starlux is a new airline and they're known to be a luxurious one, I was very curious as to how they were going to execute that. Everything is new on the plane, I really liked the on-screen entertainment and they even made the emergency safety instruction video very interesting and engaging. Hardly anyone pays attention to it, but when they have it in animation format, it's quite entertaining. Some things you should know that most people new to the airline don't know. -You can preorder your meals at least 48 hours before your flight. I recommend doing so because you will get your meal sooner than everyone else, plus you know you'll be guaranteed the meal of your choice -Free cocktails! You can search up what cocktail is available on their screen. They won't openly tell you that it's free to get, so you'll have to order it with your flight attendant. Even though I booked economy seats, I felt like there was a decent amount of legroom. I also liked that it came with a pack of slippers with toiletries which you usually don't get at other airlines when you book economy. Food was decent, I think the only disappointing one was actually my long flight from LAX to Taoyuan, Taiwan for a layover. Surprisingly, my short flights from Taiwan to Tokyo, and Osaka to Taoyuan, the food was much better. Overall, I had a good experience with them, and I hope to fly with them again for my next trip if they can keep up the good service and quality. read more

See all

I had high expectations for this airline, but this experience was very disappointing. I would not recommend booking if timely customer service support is important to you, especially in situations where immediate support is needed, as it may not be available when it matters most. Due to a family emergency, I needed to urgently change my flight as soon as possible to return home. I contacted customer service multiple times within 24 hours of ticket issuance (and more than 7 days before departure), but I was unable to reach anyone despite repeated calls throughout the day and evening. Emails sent in the morning remained unanswered by the evening, and I did not receive any callback. I tried again later in the evening, but still could not reach anyone. The mobile app is not intuitive, and it was very difficult to locate the rebooking function and customer support options. Due to time pressure and the lack of any timely assistance, I was forced to rebook my flight to a later departure on my own. My actual need was to change to an earlier flight departing from LAX. However, I was unable to modify the departure airport in the app (it only allowed changes within my original departure airport, ONT). When customer service FINALLYanswered my call, I explained the full situation, including my repeated unsuccessful attempts to reach support and the fact that I had already rebooked due to urgency and paid the reissue fee. I then asked whether it would be possible to assist with changing to the earlier LAX flight (which had been issued only a couple of hours earlier, same rate, just a day earlier), but I was told that standard change fees still applied due to the 24-hour policy. While I understand the importance of policy enforcement, it was extremely frustrating that there was no flexibility given the circumstances, especially considering I would have still been within the 24-hour window if I had been able to reach customer service in a timely manner. read more

They had a lot of ads to say they would send out snoopy goods. I registered with them but they didn't send me the luggage bag after 7 months. I contacted them, they just ignored me. They only kept asking me to invest in shares. I think it's a scam to get personal information from us. read more

I booked a package to Indonesia with STARLUX being the portion from Seattle to Jakarta and back. After booking the package, about a month later, they canceled three legs of my flight without any reason as to why! They gave me other flight options which were about 28 hours later than my original flight times. Needless to say I had to cancel. I now rebooked through a different airline but the new price is much higher. I will say they handled my refund very quickly and efficiently, but I will never book another vacation with them! I know they can't be trusted now. read more

I purchased 2 flight tickets for my parents to travel to Taiwan and Viet Nam. I didn't notice that Taiwan just issued a new rule for travelers Who using Asian passport. When I help may parents to check in SeaTac airport, Eson Lin and his team members are really patient and diligent support us until we got the visa approval for the trip so that make my parents trips smoothly run, to avoid any trouble when they arrived Taiwan. They also have a great experience during the flight. The cabin crews have a good service, the departure on time, landing excellent. Every things running so well. I prefer STARLUX instead of some airlines we purchased before (we flight 1 or twice per year). Thank again the customer service agent team and Mr Lin. Highly recommended read more

STARLUX Airlines - Airlines Near Me - Los Angeles, California

The staff for Starlux was exceptional for our flight to Taiwan. I have a young one who got sick on the plane (he was showing symptoms prior to the flight - it wasn't from the flight). Foolish me didn't grab a bag quick enough and there was a mess in our row. I started cleaning up and then the staff quickly stepped in. They finished the clean up and also gave us a blanket to cover the chair. They also provided a little helper for the young one and constantly checked for the remainder of the flight. My wife and I were very gracious for the help. On the trip back, it was a different family's child sitting in our same row that ran into a bit of an issue. That flight's crew executed in a similar fashion (fortunately nothing to clean but they kept watch). Maybe this is what all airlines train crews in preparation, but it seemed like genuine concern from the Starlux crew. I'll separately add that the long flight comes with good food and a great entertainment selection. I consider Starlux the best airline I've traveled (flying economy) and I have been on almost all US carriers and several international (non-US operated) carriers. read more

Great customer service at luggage check in. We had Dat at the counter and he was very informative and pleasant. Who ever needs to read this give that man a raise read more

Great new airline that started during CVD around 2020. Taiwanese company with main routes between the US and Taiwan, but also many Asian continental routes. Very professional and world-class service. Definitely rivals the other Taiwanese airlines (Eva and China Air). All new planes, equipment, everything kept in great and clean working order. We've taken 4 flights with them and every flight has been very good. Hope they continue to provide great safe rides in the sky with exceptional service. read more

This new airline is downright inefficient and senseless. Travelling as a family of 3 with a young child, and they separated us for 14 hour flight. I understand nowadays airlines like to increase revenue by charging extra to select seats, but this is just pure greed and lack of common sense and decency. read more

They delay my baggage full of frozen seafood (carefully packed in a 2-inch foam box, guarantees to keep frozen food frozen for 24 hours, that i specifically bought to store these) for 2 DAYS. Despite this, my claim was denied with the reasoning that it was "unsuitably packed." I then explicitly explained that the box was made specifically for transporting frozen goods and KEEPING THESE GOODS FROZEN FOR 24 HOURS. The claim was supposedly reviewed again--which I highly doubt--but was ultimately rejected once more Irresponsible. Unacceptable. Highly NOT RECOMMENDED. read more

Reservation was made on line with no issue. Since most of us were users of the economy class, I have a specific comment on choosing the seats. It was very confusing to begin with, and availability and prices were also adding like insult to injury; I'm a kinda computer-savvy-60+ yo. It took me approximately 3-5 hr to buy the tickets on line via on line. The toll free number is not quite helpful, either! Availability of extra-leg-room-seats are limited. Even then, if the seat in front of you reclines, there isn't much room between you and the tray. It will hit right to your stomach, not mention the entertainment TV screen will be pushed right to your face! Once complete purchasing the tickets, I received the seat change notice (on one of my transfer flight) within 1-2 days! That was annoying! In terms of in-flight food service, drink was limited to just a few choices of soft drinks. Even then, one aisles serving may not be available to the other aisles! When my wife asked for the Coke One which was served on the opposite aisles, our flight attendant (FA) replied that wasn't available! I guess, for economy section FA would only serve what was on her cart and not what was on board & available! So be aware, & perhaps, order in advance what you want to drink! Food choices are fair, and one can advanced order (via on line) from variety of choices. Entertainments wise, it also had limited availability of movies and musics! Bon voyage. Enjoy the flight! read more

Mình muốn phản ánh trải nghiệm vô cùng tệ với hãng Starlux Airlines trên chuyến bay từ Việt Nam sang Mỹ, quá cảnh tại Đài Loan. Kế hoạch ban đầu: chuyến bay của tôi sẽ quá cảnh ở sân bay Đài Loan trước khi tiếp tục hành trình sang Mỹ. Tuy nhiên, do ảnh hưởng của bão, máy bay không thể hạ cánh tại Đài Loan. Thay vì có phương án xử lý nhanh chóng, máy bay bị cho bay vòng vòng trên bầu trời hơn 1 tiếng đồng hồ, nước xanh nước vàng gif ra hết,sau đó mới đổi hướng sang Hồng Kông. Tại Hồng Kông, chúng tôi bị giữ lại trên máy bay thêm 5-6 tiếng đồng hồ trước khi được xuống sân bay để ăn tối. (Xuống Hồng Kông khoảng 16h,17h chiều nhưng 21.30 mới được ra khỏi may bay) Thời gian ăn tối chỉ được cho vỏn vẹn 1 tiếng rưỡi, bao gồm cả thời gian lên xuống và làm thủ tục. Thủ tục ở đây thì vô cùng rườm rà, không có nhân viên hướng dẫn rõ ràng, hành khách phải chạy vòng vòng hỏi chỗ này sang chỗ kia, chờ đợi rất lâu mới lấy được phiếu ăn. Thậm chí, khi tìm được chỗ nhận đồ ăn thì nơi nhận, nơi không, gây ra rất nhiều bối rối. Vì không được thông báo kĩ lưỡng trước khi rời khỏi máy bay nên rất nhiều hành khách không mang theo boarding pass cũ của chặng bay từ Sài Gòn qua Đài Loan, nên khi xuống sân bay Hồng Kông rồi lại không thể qua hai quan/an ninh de quay lên máy bay ngược lại được vì không có boarding pass... mà giờ giấc thì khuya trễ, hồi hộp sợ không có người ở đó để giải quyết in ra boarding pass mới cho mình, và trên thực tế thì họ cũng không có cách để in ra boarding pass bởi vì chuyến bay không khởi hành từ Hồng Kông nên hệ thống không cho phép họ in pass mới ra cho khách mà phải ghi bằng tay từng cái boarding pass mot... Vì lo sợ trễ giờ quay lại máy bay, chúng tôi phải gói đồ ăn mang đi và ngồi ăn tạm ở khu vực chờ. Thế nhưng, thay vì lên máy bay ngay, chúng tôi tiếp tục bị bắt đợi thêm vài tiếng nữa. Đến gần 1 giờ sáng, hành khách mới được xếp hàng làm thủ tục quay lại máy bay để bay trở về Đài Loan. Khi đến Đài Loan, chúng tôi lại phải xếp hàng làm thủ tục nhập cảnh mất thêm vài tiếng đồng hồ với rất nhiều bước rườm rà. Sau đó, hãng thông báo sẽ sắp xếp khách sạn cho hành khách ở lại và... chưa biết bao giờ mới có chuyến bay sang Mỹ. Tệ hơn nữa, họ yêu cầu tất cả hành khách phải lấy toàn bộ hành lý ký gửi mang theo. Gia đình tôi có 4 người, trong đó có 2 trẻ em, tổng cộng 8 kiện hành lý ký gửi, 4 vali xách tay và 4 ba lô -- quả thực là bất khả thi. Nhiều hành khách, trong đó có tôi, đã phản đối quyết liệt và yêu cầu được để lại hành lý tại sân bay vì vẫn giữ biên nhận ký gửi. Sau gần một tiếng tranh cãi, hãng mới chịu cho chúng tôi để lại hành lý và rời sân bay. Về đến khách sạn, tôi càng thấy may mắn vì không mang theo hành lý: phòng chỉ đủ chỗ cho một giường ngủ, một bàn làm việc nhỏ và một phòng tắm chật hẹp. Tôi hiểu rằng sự cố thời tiết là điều không ai mong muốn và bản thân tôi sẵn sàng thông cảm cho tình huống bất khả kháng này. Tuy nhiên, cách sắp xếp và xử lý của Starlux Airlines trong toàn bộ sự việc là vô cùng tệ hại, thiếu chuyên nghiệp, thiếu thông tin minh bạch, gây mệt mỏi và bức xúc cho hành khách. Và hiện ngay trong giây phút này thì gia đình mình vẫn còn đang kẹt trong khách sạn cách sân bay đài Bắc cỡ một tiếng đồng hồ, cũng chưa biết năm nào tháng nào mới có chuyến bay về lại Mỹ nữa. Rất có thể là sẽ phải bay vòng quanh thế giới, cộng thêm vài điểm ghé nữa mới về lại được đến nhà. Tất cả mọi người trên chuyến bay đều nói rằng đây là lần đầu và cũng là lần cuối họ lựa chọn bay với Starlux Airlines. read more

Flew from Phoenix to Taipei in economy class and it was pretty bad. The check in desk at Phoenix airport was terrible had to wait for 2 hours because kiosks were not working. When I got seat assignment it was middle seat last row with a full plane and no legroom once guy in front of me had seat reclined whole way back. Two meals served on 14 hour flight and no drink offerings outside of meal service. Ticket was cheap but next time I will go with a more established carrier and pay extra. Trip back from Taipei was more organized but legroom still not suitable, I think it is growing pains of new staff in Phoenix. read more

When you change flights they will not allow the lower fair class that shows are available on the app. They said I'm only eligible for the full fair option plus penalty fee which is a total of 1452 USD. On top of that there is the 136 USD change fee. My original flight fair was $587. This is for economy class by the way. It would be cheaper to get a refund for my original fair and rebook it myself but the assistant said I will have to do that online myself. Also, I asked to speak to the manager and she said "NO. I will be assisting you on this issue". My first trip from LAX to BKK was smooth but returning home is a big problem and they are not trying to help. If you foresee that you may possibly change your flight. Do not book through Starlux. Changing flights was so much easier when I used EVA air 2 years ago and they are so much cheaper and don't give unforeseen restrictions. I'm not sure what I'm going to do, I have to go back early due to medication issues. read more

We used them for a multiple destinations European trip and will NEVER use them again. They push the need for insurance - probably because airlines no longer pay travel agent commissions. When we needed to change our itinerary our 'delightful' agent wanted us to buy insurance on a flight that had already been cancelled by the carrier. Outrageous. If you get connected to an agent for an itinerary others who work there are reluctant to help you. This company is not worth the aggravation. read more

Our flights were nice, but upon arrival at destination my brand new suitcase wheel was cut in half. Because we put it on the cart, into the car, and then on another cart at our destination, I did not notice the damage until we left our destination a week later. When I reported thr damage they had me fill out a form and list a bunch of information. Then their final response was to tell me that they couldn't approve a refund because I hadn't reported it within 7 days. I feel this is very bad customer service. On top of it, they gave me a big list of "things to report," when they had already been told my flight date and new beforehand that it was "too late." I very much do not appreciate NOT refunding me and ALSO giving me a bunch of hoops to jump through despite the fact that they were never going to refund me. It's sad, because aside from the poor customer service regarding my luggage damage, I would have given a good review. read more

Booked the fare through airlines App. Quite a bit of confusion on the 10% discount via World Elite Mastercard. Upon further checking of fine print. Only very specific Taiwan issued card can enjoy the discount. Founder of the airlines has deep root in airlines business, very young and one of the few that are founder and licensed pilot at the same time. Airplane type is AirBus. The brand emphasis a bit of luxury twist, including the collaboration drink Mojito available even in economy class. To be continued....i read more

See all

Love the service crew but it made me mad that when coming back to US only one luggage allowed and this is my first time with sturlux. I been traveling with two luggage going to Philippines and coming back to US with two luggage's. But this time I have to pay $200 for my second luggage which is really made me mad. Why allowing two luggage's going and why not going back to US. read more

We flew Starlux last week and were pleasantly surprised! We upgraded to an exit row, and felt like the service, meals, and cleanliness were far greater than the airlines we had been flying previously. Honestly really good in-cabin service, customer service, and flight experience overall. We would absolutely use again. read more

Chaotic flight admin system and unsympathetic customer service. I booked a single trip ticket from Hong Kong to Seattle, connecting at Taipei on 9/24. The first leg of my flight was originally scheduled to depart from Hong Kong on 9/24 at 11am. I learned that Typhoon Ragasa was going to hit Hong Kong on the same date and I wanted to reschedule the 1st leg of my flight to the 23rd so that I can dodge the Typhoon without being stranded in Hong Kong. I paid about $500 in total due to fair difference and was told the price increased due to it being a separate itinerary since the layover is more than 24hrs long. Another $100 or so was associated with processing. I was fine with this pricing and paid the extra as required by Starlux. However, Starlux canceled this flight at 6pm on 9/22, 14 hours before the flight. There was no alternative flight and their Hong Kong custom service was closed at 6pm as well. I had my relative in Taiwan calling them and the line was busy from 7pm to when service ended. Fortunately I found another airline that sold flights leaving Hong Kong for Taiwan, otherwise I would have been stranded in Hong Kong, thanks to the last minute cancellation by Starlux. The most frustrating part about this experience is their last minute cancellation - had I been notified earlier, I would have been able to rearrange another flight earlier. Once I returned to the US, I called the US customer service requesting for refund. While I did manage to file a refund case, I was told there is no way that I get a refund for the processing fee. I explained my case and why I feel that the process fee should also be part of the refund. The customer representative straight up told me it is not going to happen. I mean, seriously, Starlux? I understand that you have to cancel flight because of the Typhoon, but could you please also understand that the only reason I paid for the process fee was also to dodge the Typhoon?? And I didn't even get on the flight that I paid the processing fee for, because Starlux canceled it! I don't feel respected at all in this whole process. The customer service representative that I talked to showed no empathy to my situation. read more

terrible airline. I am currently delayed almost 3 hours. I took 4 flights recently and every time is delay an hour or more. today almost 3 hours late. not to mention they sold me a round trip ticket including 2 checked bags. and then on my return only allowed me 1 checked bag and charged me $200 USD. it's a total scam of an airline. beware!!!!! do not fly!!!! read more

It appears that Starlux has the worst customer service ethic I have ever encountered. My flight has been delayed by 10 hours, and I will miss my connection back to the US. They are unable to get me to my intended destination (ONT), and offer a flight to LAX. They offer no compensation for the hotel payment I forfeit, and no compensation for the car rental I will need to schedule and, most importantly, I will miss meetings! They can't even get me to my intended destination!!! I simply asked for an upgrade for all my inconvenience. "Management" was a hard NO. I'm an EXPLORER in the frequent flyer program. You'd think they would try to make an effort to compensate me for my costs and extreme inconvenience! Looks like I'll have to find a new airline. The in-flight crews and ground staff are great. It just appears that "Management" has no concept of how to treat loyal customers. VERY disappointed. read more

The Starlux Airlines flight I took on 01/11/2025 from Los Angeles back to Taiwan was completely full. Since the economy class seats were very narrow and the legroom was very short, the more than 14-hour journey back to Taiwan was very very uncomfortable. In addition, I sat in an aisle seat, I had to stand up to let other people to enter and exit, when I found out that those pre-selected seat were empty, I went to ask flight attendant if I could pay for it, I was told that I have to do this upgrade at the check in counter. On the returning flight due to my knees are not feeling well, so when I came back to Los Angeles , I paid an extra $160 USD to choose a seat next to the emergency door. When I get to this seat, the flight attendant already removed the cloth strips written paid pre-selected seat, and the cloth strips of the two other seats to my right were still there, but when the lights were turned off after dinner, a guy sat in the seat by the aisle until breakfast was served. After breakfast, another guy came and sat there until the plane landed. All flight attendants who came and went never mind to say nothing. I think the airline should refund me the pre-selected seat upgrade fee. My suggestion is, do not waste your money and just go and sit there. The check in process in Taipei is way better than Starlux Los Angeles. read more

STARLUX Airlines - Economic class legroom - Airlines Near Me - Los Angeles, California

Great airline. I flew economic class this summer first time, and each seat came with a small amenities bag that included a toothpaste, tooth brush, an eye mask and socks-plus a bottle of water. The food was pretty good- I was pleasantly surprised that the croissant was still warm and crisp when I had it. I also loved their ice cream. read more

Flew Starlux JX031 from SEA to TPE on May 13, 2025, seated in the middle row 66, while traveling with our 7-year-old autistic son. The 13-hour flight was long, but the outstanding cabin crew made it the most comfortable and pleasant experience we've ever had on any airline. Special thanks to Ruby for her warm, personal touch and genuine curiosity about passengers' languages -- her kindness truly stood out. Shoutout to Kuma, Max, Nancy, and the rest of the team for their exceptional professionalism and care. Hands down, the best crew service we've ever received. Looking forward to flying with Starlux again! read more

friends high recommendation, book business round trip from LAX/Taipei, going from LAX to Taipei was great, good food & service but coming back from Taipei to LAX was very bad, order lobster dinner but way over cooked, taste like rubber band, drinking glass was left over 5 hours before pick up, breakfast was good but without water & coffee, ask twice for coffee & never got it, the trip was very dis-pointed. I usually take Eva or China airlines & never dis-pointed, since Starlux is a new airline & have lots of improvement ahead. Also the website is not user friendly. read more

Their app didn't mention i could check in two pieces of luggage, so I accidentally purchased an additional luggage for $120. when I arrived at Clark Airport in the Philippines, the counter staff refused to refund me and redirected me to the customer support staff. The customer support staff were polite and appeared helpful but mostly kept me on hold. and eventually i was simply redirected to the online site so I submitted it online. Basically i got a whole lot of run arounds but eventually i got my refund. But the planes were new and had really good airline food. Also great selection of movies and the airplanes were nice and new and comfortable. So I'll give them 3 stars. read more

Ground crew was extremely helpful and accommodating. Thank you for making our flight happen even with the ticket problem from our end. Definitely will fly with Starlux again. Keep up the good work read more

HORRIBLE EXPERIENCE. Anyone flying with such an airline should fear for their safety, just based on their horrible customer service and unreliability. What else are they skimping on? My flight got cancelled without reason. There was no refund, no upgrade (I had another flight booked through them), nothing. I had to purchase another flight out of pocket. This is supposed to be a luxury airline? When I actually flew with them on the other flight I booked, the seats were uncomfortable (premium economy), food was awful. Will not fly with them again. read more

I was looking for a last-minute trip to the Philippines due to a funeral. I wasn't sure how this airline would be because the pricing was so affordable. I'm happy to say that this is one of the best services I received on a long-haul flight. It is such a beautiful new airline. All of their employees were friendly. The aircraft had beautiful designs, and I definitely will be using them again in the future for my overseas travel. read more