1. Starving Plumbers

    1. Starving Plumbers

    0

    San Rafael, CA

    Starving Plumbers

    4.6 (62 reviews)
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    6 months ago

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    10 months ago

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    8 months ago

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    8 months ago

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    9 months ago

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    1 year ago

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    2 years ago

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    Michelle F.

    Thank you for the kind words :)

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    2 years ago

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    11 months ago

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    2 years ago

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    2 years ago

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    Michelle F.

    Thank you for the kind words :). I will let Eric & Alex know.

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    2 years ago

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    Michelle F.

    Thank you for the great review.

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    2 years ago

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    2 years ago

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    Michelle F.

    Thank you. I will let Alex know of this great review.

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    2 years ago

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    Michelle F.

    Thank you for the kind words :)

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    3 years ago

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    Michelle F.

    Thank you for the great review.

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    3 years ago

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    Michelle F.

    Thank you so much, Have a great New Year!

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    2 years ago

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    3 years ago

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    2 years ago

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    Michelle F.

    Thank you. I will let Alex know of this great review.

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    2 years ago

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    Michelle F.

    Thank you. I will let Alex know of this great review.

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    3 years ago

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    2 years ago

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    Michelle F.

    Thank you for the great review. I will let Alex know.

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    3 years ago

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    Michelle F.

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    5 years ago

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    4 years ago

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    9 years ago

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    Page 1 of 2

    Ask the Community - Starving Plumbers

    Review Highlights - Starving Plumbers

    Alex came out and was so knowledgeable ,showing me what needed to happen and what to look out for in the future.

    Mentioned in 24 reviews

    Read more highlights

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    Bellows

    Bellows

    4.6
    (250 reviews)

    Installation just finished on a four-unit Quilt mini-split system. Very new product and I'm excited…read moreabout the aesthetics, usability and efficiency. My experience with Bellows has been an interesting one. TLDR; highly recommended and check out the Quilt system! - - - I had originally scheduled an estimator to come out an give a price on replacing a whole house gas furnace with a heat pump system but was also considering a multi-head mini-split system. The technician who came out was knowledgable and introduced me to the Quilt system. He was not pushy at all, simply said that it was a new system that showed a lot of promise. After reading a bit more about it, I was sold! The promise of efficiency was intriguing and the usability and aesthetics sealed the deal. It took about a month to really get things going, but once they started, the installation team was great! Very professional, efficient and tidy. On the third day of installation, I had inquired about the condenser unit location. It was placed in a prominent and highly visible location at the front of the house and I thought there was a good alternate location - moving it back about 5' and rotating it 90 degrees. I definitely missed the window of time when this should have been asked, and to move it would require some additional work. The initial response was not empathetic or customer satisfaction- minded, the quote for the change order was prohibitively high and I ended the phone call feeling very frustrated. Within minutes, one of the owners, was on the phone. Chelsea put on a MASTERCLASS in conflict resolution. She made a personal connection, approached the situation with humility and grace, quickly establishing empathy in both directions. Chelsea found a delicate balance between defending her business and wanting to help find a solution by sharing more detailed information about the systems and installation process, and asking questions about why I wanted to change the location. Like most customer-service facing professionals, she articulated that she wanted me to be happy with the product and service and that the company would make it right. But unlike the majority of those people, it did not come across as condescending - she was genuine, willing to explore options, and ultimately took the time to gather more information and see what options were actually available. The installation manager, Del, came out the next morning, worked with the installers to find an efficient solution to move the unit, and the system was completed within the original schedule. The two-man installation team ended up working a little later, and even on a Friday afternoon before a long weekend, showed professionalism and patience in testing the system, cleaning up, and making sure all of my questions were answered before calling the job complete. Ultimately, I am very satisfied with my Bellow's experience and would recommend. I am very impressed with Chelsea and her handling of the situation. The company, her partners and anyone working for her should be grateful for the leadership she provides. Thank you Chelsea, Del, Joed and Julian!

    Sorry to say, four years later I contacted Bellows to troubleshoot an operating issue with that…read morehigh-end QuietCool Stealth Pro X whole house fan they installed. The problem was with a simple wall-mounted control switch/timer. Two days later I received an emailed estimate from Bellows for $487 (!!!) to replace that switch...a switch which the manufacturer, QuietCool, sells on Amazon for only $28.99. Needless to say, I purchased the switch on Amazon and saved myself almost $500.

    Starving Plumbers - plumbing - Updated July 2026

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