My review is overdue, but thats probably better for them since it has been nearly a year and I am…read morestill just as happy as the day i drive off the lot. I was looking for a specific make/model, saw one i liked online at a decent price and Journey Auto sales was the dealer. So I bought my 2003 Trans AM from them, they had just raised the price that day, (he showed me the paper work) but hadnt updated the website yet so we still worked off the old price when negotiating and they gave me what I felt was a very fair price. I found 2 small issues during my initial inspection and test drive and they took care of both issues prior to me buying the car. Would buy from them again and would recommend them to someone looking for a car.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else

Went today after several disappointing visits to other dealerships…read more Jorge was excellent. His knowledge and service was perfect. This team made the process so easy. In and out within two hours. Super happy.

First I would say, we bought our first Jeep Wrangler 2016 here, and have taken it here since we…read morepurchased, with great service. It has less than 90k miles, almost mint condition and we have babied it. In the last 2yrs the quality and service is gone for us, I wouldn't go back if they paid us and here's why. First incident - It started off with paying over $1400 for engine oil filter housing leak, "jeep oem part". Then less than a year later it's leaking again, took it in to fix and it took one day to fix, it lasted a few weeks before it started leaking again, took it back they said it would take around the same time, took like 4 days instead, with no communication, we got it back, they said everything's good and it already started leaking by next day, we took it back, told us it would be real quick, again and they kept it the whole day without any communication on how long, manager said the mechanic didn't tighten something or do something correct, now it's fixed... wtf is going on?? At this point, the jeep has been so far so good now Second incident - During this service , I mentioned and asked a manager about new tires being put on, I said "someone previously during a service here at Jeep told me they didn't have the lifts or equipment to do big tires or lifted jeeps like that to do it correctly," Manager said no, we for sure can do it, just stop by we will handle it, it will take take like an hour...so I said to my wife I'm skeptical, specially after the previous visits but let's give them a chance. Brought it in with new expensive new tires around 4:45pm, again same no comms after 2.5 hours as we are staring at our jeep on lifts that no one has touched with couple tires off. I finally asked what's going on? Manager says he's the mechanic is having trouble with the equipment it broke?? Your tires are too big?? But will get it give us 45 more min... "And it's at this moment that I'm more worried about my truck, my new tires and old which old ones which I'd planned to sell, "like most" are going to be ok, over 1hour later, manager comes out says it's ready, will give a discount, I'm like how did it go, was it done right? It was tuff we broke two pieces of our equipment, it was "your tires" the "size" was the issue. The old ones were cheaper tires they kind fell apart a bit taking them off, btw BS I've had the type tires swapped out before no issues by other companies. I asked well did you guys get it right, manager said yah I had to bring on the "senior mechanic" to swap out the tires and get it done... So now I'm stuck with the previous tires which I doubt I can sell, one was brand new btw, the spare. I seriously worried that they might have jacked up my new tires putting them on, "almost $500 each btw" and if it was done right. Again I would never go back, make sure you either now how too look over there work that gets done or get a second look from another company. What really pisses me off, like everyone knows , is they charge almost double in prices compared to other places..felt like a shady scam Follow up, Aug 7 today, truck started over heating a bit, looks like they also didn't bleed radiator or refill the reservoir at all, after the oil filter housing swap...this last time...coolant reservoir completely empty, could of been a bad scenario. I've got plenty of documentation, prob time to call higher ups, even though I tried to previously call to talk to leadership, no response at all....none... can't believe the incompetence

This review pertains specifically to the service center, though unfortunately it's affecting our…read moredecisions around future purchases. My wife has asked me twice now to contact the department after feeling dismissed by her service advisor--a sentiment echoed in several reviews, so it's clearly not an isolated experience. Our Ascent currently has 44,000 miles on it, and we've relied exclusively on South Charlotte Subaru for all scheduled maintenance (except for tires, I believe). While vacationing in Asheville in 2023, we first noticed squeaking in the brakes. For two years, we've inquired about the issue, and even received a notice from Subaru of North America about an extended brake warranty. Yet somehow, South Charlotte Subaru has never had the parts to perform the brake pad, rotor, or caliper replacements. It's astonishing that in a city the size of Charlotte, not a single other Subaru owner has apparently needed brake service over the past year--especially when new cars continue rolling off the line, fully equipped. During one visit, my wife was advised to get an injector cleaning, even though it wasn't part of the manufacturer's recommended maintenance schedule. She called me when she saw the bill--almost double the cost of an oil change. They removed the additional charges and only billed her the $80 for routine service, which--while expensive--is consistent with dealership pricing. Our most recent visit led us to call Subaru of North America directly and open a case to get warranty service approved. We purchased the Gold extended warranty under the impression that it functioned as an extension of the original Subaru warranty. While warranty decisions are handled by Subaru of North America, what's frustrating is South Charlotte's reluctance to even contact them for clarification or support. For example, the rear cupholder--which they repaired under warranty a year ago--broke again in the exact same way. This time, however, the service manager refused to reach out to Subaru to confirm coverage. It's discouraging, especially for a car we genuinely enjoy and a brand we were considering for our son's first vehicle in a few years. I initially believed my wife might've been exaggerating her treatment, especially since the dealership recently invested heavily in revamping the service center. But after she picked up the car--with parts left disassembled--I saw the issues firsthand. I was also close to purchasing a Subaru Legacy, but instead chose a Volvo S60. The difference in service has been stark--Volvo's support is leagues ahead despite South Charlotte Subaru's newer, flashier, and more spacious facility. You can do better, South Charlotte Subaru--or at least return to the standard you upheld before trading real service for a shiny new building. I'd gladly take the cramped, no-frills facility if it meant consistent care, rather than just a prettier place to wait while things fall through the cracks.

So we had an interesting experience with our Subaru Outback ... we drove from Chicago to Charlotte,…read moreand the OEM battery pooped out a day later (we had 55,000 miles on it). We used the Subaru Roadside Service for a free tow, and went to Subaru South Charlotte for repairs ... but the tow truck driver took the car to Williams Subaru. So the only thing we did at Subaru South Charlotte was get help finding out where our car was ... the service people here were very nice and helped us get to the right place. Beautiful dealership, and we'd not hesitate to use it correctly one day.

Highly recommend South Charlotte Chevrolet for your automotive service needs! They consistently do…read morea great job servicing my convertible Camaro! The staff are super friendly and knowledgeable! Always willing to help and go the extra mile! Huge thanks to Matt C., Hugens, Jerry and Jeremy and team for taking such great care of my baby! South Charlotte Chevrolet is always my first choice for service! 10 out of 10!

I've been getting my service needs here for about 15 years. 2 Chevy cars and now my GMC Sierra…read more Always professional and courteous. I typically deal with Jerry or Huggens when I come. Matt took care of me today. All 3 are very knowledgeable and in tune with all my concerns. The lobby area is very comfortable. Fruits, snacks, coffee, TV, wifi, etc. Service itself is always good and done in a timely manner. Hard to beat these guys and gals!

I went to test-drive a car. I was potentially going to buy it that day. The loan's guy (probably…read moreowner) came out and for about 15 minutes used very aggressive sales tactics trying to get me to agree to buy the car without: 1. Telling me a price for the car 2. Telling me a rate for a loan from his source. He was rude and in the end he said, quote, "You know what, go buy a car somewhere else" and left like an upset gradeschooler. This is not about the car at all, I actually liked it and came with down payment. Just because I had a credit offer from another place he tried to force his offer on me. He didn't mention the terms and tried to get me to agree to getting the car before we even talked numbers. Then he got distraught about me not wanting to do it all in 15 minutes. The fault is partially mine, however. When I walked in, I saw it was a redneck owned place and I couldn't expect much of a human treatment anyway. My recommendation is don't waste your time on them. Their cars are overpriced by 30% of market value as well. Check Nada, Craigslist and Autotrader to see what the models go for.

I got a call from the finance company telling me that McCoy Motors has been stealing the car…read morepayments and that I needed to cancel my payments to them. Apparently they have been committing fraud for sometime now and are being sued. STAY AWAY.

Marie was absolutely great. Helped us with my car needs and knew exactly what we were looking for…read morewithout hesitation. Product knowledge was phenomenal

Good and fast service for repair that was covered by Honda America. Know Issue. Brought in that…read moremorning and was ready to go that afternoon. Even found a problem and fixed it with another "know Issue" Would recommend .

Five stars for Mason and the entire service team at Volkswagen of South Charlotte…read more I was overdue for an oil change and was pleasantly surprised that they were able to fit me in with a same-day appointment. That convenience alone earned major points. From the moment I pulled into the service drive, the experience felt organized and professional. The covered, air-conditioned check-in area is a nice touch, and Mason greeted me almost immediately. He was friendly, courteous, and professional throughout the visit. In addition to my oil change, I asked him to check two concerns: my key fob had somehow allowed the doors to lock with the keys inside the vehicle, and the power driver's seat had started making a loud grinding noise whenever I adjusted it. Mason made sure both issues were inspected. While I waited, I settled into one of the nicest dealership lounges I've visited. There were comfortable chairs and tables with plenty of room to work, complimentary bottled water, and an impressive self-service coffee station with specialty drinks, hot chocolate, and lattes. They also offered snacks including BelVita Cinnamon Brown Sugar breakfast biscuits (my favorite), granola bars, cookies, and mints. It made the wait comfortable, and I was able to get work done. The service took a little over an hour, and Mason kept me updated along the way, which I really appreciated. He also honored an oil change coupon I found. Even better, Volkswagen of South Charlotte accepts coupons from other Volkswagen dealerships, which is a great customer-friendly policy. When the inspection was complete, Mason explained everything clearly. The key fob checked out normally, so there wasn't anything to repair. The grinding noise under my driver's seat turned out to be a failing seat frame assembly. The repair estimate was significant, so I decided to leave it alone for now and simply avoid adjusting the seat unless necessary. I appreciated that there was no pressure to authorize the repair--just honest information so I could make an informed decision. As an added bonus, they washed my Tiguan before returning it, and Mason personally walked me back to my vehicle and thanked me for coming in. I choose to have my maintenance performed at the dealership because I like maintaining a complete service history for resale value. Between the dealership records and my Carfax Car Care maintenance log, I know the vehicle's maintenance history is well documented. Overall, this was an excellent service experience. Professional staff, honest communication, a comfortable waiting area, fair pricing with coupons, and quality customer service from start to finish. Thank you, Mason, for making what could have been an ordinary oil change such a pleasant experience. I'll definitely be back.

My experience was both good and bad. First off the bad. I purchased a used 2011 BMW Z4. I was told…read morethat it went through their service department inspection and that no issues were found. When I received the vehicle(I purchased out of state, that's why I relied on their service dept. inspection), I had it PA inspected. They noted leaking front struts. I pulled the wheels to check them and saw oily sludge buildup on one strut and minor leakage on the other. These struts are adaptive and cost 750.00 each plus installation. I feel that I was misled and their is no way they would have missed this if they truly inspected it and noted no leakage on their report notes. I have attached pictures of the leakage, which were taken two weeks and two hundred miles since I received it. I am pretty sure that this did not occur since I received the car. Their response to my complaint was that it was sold as is, and no leakage was noted. I copied the owner and the service manager with their response, and did not receive a response from either of the two. On a positive note, their internet salesperson Sean, was a bright spot going through this process.

I've been a long-time customer with South End Auto. They are reasonable, thorough, and fair. They…read moredon't cut corners on service, and they don't push unnecessary repairs. Having a mechanic you can trust is gold. South End Auto is that repair shop.

I have purchased 3 used Volkswagen cars from this dealer and I plan to buy a 4th soon. The owner,…read moreIvan, is very honest and has always worked hard to find me my dream car for a great price. I have saved thousands every time. I would definitely recommend to all my friends.

If you want an exceptional car buying experience that feels "boutique" style, yet from a big…read moredealership... visit J.O. at Fort Mill Ford. She was knowledgeable, efficient and super personable. Go J.O.! It was a pleasure working with you. Bgolman & Family

I've never experienced customer service this poor…read more I bought a 2024 Bronco that has repeated electrical and power issues. After three service visits at Fort Mill Ford, the vehicle is still not fixed and is unsafe to drive. Here's the timeline. 11/4: Vehicle completed its third repair. The same day, the Bronco continued throwing powertrain system failure warnings. I left messages that day reporting the issue. 11/5 ~7:55 AM: I spoke with Deforrest McCombs. He said he would get my vehicle "in the queue," talk with the service manager, and call me back by 1 PM. No call back. 11/5 ~3:30 PM: I called again. Deforrest told me there was no loaner available. Meanwhile, my lights shut off while driving, windows stop working, the turbo audibly drops out, and my Ford app shows 130+ error messages for powertrain system failure. He said I'd be "at the top of the queue" for a loaner. 11/7 ~9:30 AM: I called and asked for a call back from Deforrest. I also left a message with another service rep asking for the RO# from my first repair. No one ever called me back. Today (11/22): I still haven't heard a word. The vehicle is not safe to operate, and I've received zero follow-up from service. After three visits and multiple calls, I'm left with a Bronco that still fails on the road and a service department that doesn't return calls, doesn't provide a loaner, and doesn't provide basic documentation when requested. Being told I'm "at the top of the queue" means nothing when weeks pass without any contact. This has become a safety issue and a customer service failure. I expected better communication, a loaner for an unsafe vehicle, and a proactive plan to resolve a persistent defect. Instead, I've gotten silence.

I could not be happier with CLTmobile. Excellent customer service, and an absolute pleasure to…read morework with. I used them for a mobile pre-purchase inspection. They were prompt, punctual, and extremely thorough. I highly recommend CLTmobile!

My dad was an engineer and he loved to show me how to fix things; I got into bmx and motocross at a…read moreyoung age. I learned how to do everything to my bikes; then cars and anything else I could fix or build. At 55; still love to do things myself, but I can't do everything and I hate taking my cars to dealerships. Next best thing is to find a good independent mechanic. Luckily I happened to find CLTMobile online! I actually invested in a mobile brake repair business about 3 years ago but have often thought how great a full service mobile mechanic would be! I messed up an electrical connection on one of my cars by accident doing some service on it. I could not fix it. My wife needed that car for work within a few days and my time was limited during that time to get it somewhere to get fixed. I called CLTmobile and got an appt booked right away. Mechanic came on time; he was super nice and very knowledgeable. He did a terrific job at a very affordable price! I will definitely be using them for all my automotive needs going forward that I can't fix myself. I love seeing the younger generation building a great and much needed business like this in Charlotte.