I was a bit worried about this place because when I called in, the person over the phone was rude. I asked to speak to the manager of the establishment and she routed me to a generic customer relations person who had no way of relaying my message back to this place. So, why the 5 stars, you ask? Because they made up for it this weekend by over exceeding my expectations. Ash and Sam were wonderful. I'm so glad they were there to help me when I checked in because they were able to fulfill my requests with no issues. The rooms are newly renovated. My family and I especially love the kitchen with the full ref and stovetop so we can cook our own meals. (No oven) Our 2-bedroom suite was clean and we felt right at home. Breakfast is also included and I always go straight for the waffle maker! The pool is heated and they also have a Jacuzzi, so you can take a dip during the winter time. This location is conveniently located 3 min from a Walmart and Chandler Fashion Center. We'll be back very soon! read more

This is a great hotel, whether you're staying one night or several. There's a small kitchenette (no stove) that has some dishes, a full sized refrigerator with a built in ice maker and a small kitchen sink. The room was very clean, and the plumbing worked well for the shower and toilet. Pool is a little small, but the hot tub is perfect and I was glad to see maintenance outside first thing in the morning to clean the pool area. The lobby is wonderfully large enough to accommodate several guests, and there's a decent breakfast spread of eggs, biscuits, fruit, and bacon. Coffee is also not bad, and there are jugs of milk and almond milk. The staff is super friendly, and if you need pool towels, you simply ask them at the front desk, and they'll take care of you. My only complaint is that the bed hurt my back because it dips in the middle, but otherwise, this was a very comfortable, enjoyable stay. (Also, this is really 4.5 stars, not 4) Would recommend! read more

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Such kind employees! The location was great. The breakfast and happy hour were superior. The entire hotel and grounds were spotless. I can't say enough positive about this location read more

We always stay here when we have to bring my daughter for college. It's a little drive but we actually like it here in Chandler. My daughter goes to GCU which is in Phoenix. We like how everything is convenient to where we stay. The target, Walmart, Sam's club, restaurants. We don't feel rushed anywhere we go because it's not close by the school so we just love it. The rooms are always clean. I love how they text me the day of asking if there is anything they can do to help with the check in. And I like how they have breakfast throughout the whole week and weekend. And how it's just on the weekends. They also have social hour which is cool during the week. The only thing is I wish they would skim the pool every morning. But other than that we will still book here until my daughter graduates from GCU. read more

Staff was nice upon checking in. Room was what I expected from other Staybridge locations I've been to with breakfast and other amenities. Hotel is a block or two away from shopping and restaurants which was nice. Only issue I had was my TV was booting up and never worked while we were there. When I asked to have it checked I was told maintenance wasn't available until after I checked out which was a bummer. Otherwise place is ok. read more

Sadly this hotel is not what I expected complete chaos on trying to check in.... then get to room hardly any linens, broken coffee pot & TV in bedroom doesn't work and they have no one to fix until tomorrow.... this is not a five star hotel.... it's older and needs some upgrades like USB Ports for electronics ....No ice machines..... fridge does have ice maker but barely worked after you turn it on Probably thus hotel is best for long term stays but for just the weekend not work the money..... Ok so TV in Bedroom didn't work no one to fix it at 8 pm So decided to take blankets and sleep on sofa...pull back tip sheet and there was a bug ..... no other rooms stuck here for 250$ per night I expected much better worse customer service ever..... almost all employees with attitude read more

Staybridge Suites Phoenix - Chandler - Bug between sheets I bed.... - Hotels Near Me - Chandler, Arizona

This hotel is awful, just awful. Loud music, pot smoke smell in the hallways, dirty gym with motion sensor lights that shut off on you every 5 minutes so you have to stop your exercise, terrible spring mattress. Not the hotels fault, but 24 hour construction noise kept me awake all night between the reversing incessant beeping and jackhammers. Seriously, stay anywhere else. Literally anywhere else. read more

ZERO STARS On check in television didn't work. Unable to fix until next day. Next day-no hot water beginning around 7 am. As I write this it is 24 hours later and we STILL have no hot water! So no showers and how are the staff cleaning their hands? How are they efficiently washing bedding, towels, dishes with no hot water? Sounds like a public health/safety issue to me. Then again last night the tv went out. So we can't shower, can't watch tv, and spending over 300+ per night for a room with nothing to offer. No manager to be found and corporate IHG says it must be handled at the "local level" so there is no accountability either! Probably best to book elsewhere. It's difficult as IHG covers a lot of different brands and properties. read more

Beautiful hotel horrible customer service. We will not be back. They did not seem interested in helping

7/1/22 In the greater Chandler area, we've stayed at many hotels. And, sorry to report but - Staybridge has been the worst. From a recent visit: 1 - - Main lobby elevator. Beyond slow. And at times, not working. 2 - - Luggage carts. Total of one. For the entire hotel. 3 - - Electronic room keys. Sometimes work. Many times not. 4 - - High speed Wifi. A joke. Constantly spotty. To recap: At best, this is a 2-Star Hotel. read more

The problem with this hotel is the terrible hotel manager, he is absolutely the worst and has atrocious customer service. I travel for business at least 100 days per year. I selected IHG as my chain because they offer affordable options that are usually decent quality. Some hotels are better than others but my stay here was absolutely the worst. You will never experience this at a Marriott or a Hilton so buyer beware. The hotel stay started out great (10/10) but after 24 hours things started to go down hill. I had to ask to speak to the manager four times and then wait four hours for a call back. Then when he FINALLY called back the manager acted like he was too busy for me and could not resolve my issue or even answer a simple question with a yes or no. Then he had the nerve to tell me to drop the attitude. The funny thing is that I was trying to give him an additional week of business which he didn't care at all about, if he could just solve simple problems. The hotel is woefully understaffed, rooms inadequately cleaned and provisioned, missing even very basic toiletries. This manager should be replaced with someone who understands they are in the hospitality industry. I wish there was a zero star option, I really do. I ended up cutting my stay short by a day just to escape this maniac. DONT STAY HERE. Pick from the many options in the area. Don't say I didn't warn you! read more

The only pro I will give this place is that the rooms are spacious and a good size for families. The blinds weren't big enough to cover the windows. The shower is child size, came up to chest height for me, I'm 5'7". I guess fortunately my 6'1" husband never got the chance to take a shower. During our stay a lot of unexpected issues arose at the hotel. The TVs went out and the hot water was out for more than 24 hours (before we left, it was definitely out for longer). These are out of the hotel's control, I totally get that. What's not out of their control is how they handle it. The hot water went out around 7/8am on our first morning there. We were told the repairs would happen between 10-3. I had to call the front desk at 5pm to get an update. They said up and running by 6pm. At 7pm when I called for an update they said 9pm. At 9pm, it became 10pm. Every time we called we were told it was fixed and they were just waiting on something "to flush the pipes, to dry a component, etc". At 3:30am the fire alarm went off in the hotel and we went to the first floor to find a pipe had burst and the hallway was flooded. Still no hot water. The lady at the front desk was an entire horrible person about the event. Families coming down with kids and her attitude was "I didn't do it, go back to bed." In the morning we were told water would be back at 12pm and that a pipe had burst affecting all hotels on that block. Well given their track record of not providing accurate information we decided to fight for a refund and go to a different hotel. There's no way a city block issue would be fixed in 4 hours when they couldn't fix their own issue for the 24 hours before. We eventually found out from talking to other guests that they were not notifying people about any of the issues when they were checking in. And more than that, the water repairs were part of planned maintenance that again they didn't tell anyone about. The rest of the issues were because the first crew messed it up. The TVs also went out at the same time and we were told it was a Cox outage. But when we chatted with Cox they said there was no outage in our area. Life happens, but how you communicate with paying guests is what sets you apart when that stuff happens. And this staff is NOT prepared. When we asked for management we were told over and over she would be back in the morning. How a manager could leave a hotel in such a state is beyond me. When we finally got the manager in the morning it was not a she and he said he was there all night dealing with the issues. Add it to the list of lies. I don't even want to think about how disgusting their hands and laundry were with no hot water, a total health issue through and through. read more

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Our stay on a recent visit was far below any stars! The few staff were probably overworked & under trained. There was NO housekeeping even with a 5 night stay. The coffee in the morning is the reason for 1 star! There are many other hotels in the area we will not be returning! read more

Reading some of the negative reviews don't make sense to me. I been staying here on a very regular basis going on 4 years now . Never had a single problem that was not resolved in a prompt and professional manner. Everyone at the front desk has been nothing but courteous, kind, and professional to me. It's clean, well laid out, comfortable, offers breakfast, and Mon-Wed they offer snacks and beverages for no additional charge. If you're expecting a 4-5 star hotel, you may be disappointed, but if you're looking for a place where you can settle in while working away from home, this property and it's entire staff (especially Michael & Andre) will make you feel welcome and appreciated. read more

Horrible. This has been my go to place fir six years when I come to Phoenix. I knew what to expect. That is no longer true. I booked this hotel for three nights. The price hadn't gone down at all. There were other places much cheaper but I knew the quality of this hotel so I booked it. Last night, my two grandchildren and I went swimming and in the hot (lukewarm) tub for a half hour. Afterwards, I called housekeeping for towels. No answer. I called the front desk. No answer. It was around 10 PM. I also wanted some linens for the pull down bed. I found out today that the front desk person was dealing with some machine fire. I slept under only a sheet. This morning I went down for breakfast. The eggs "weren't ready." 15 minutes later, the eggs were ready, but not the potatoes. I had to wait another fifteen minutes for them. One gal trying to cook, clean off tables and empty the trash. What a joke. Today, I returned to my room to take a nap. No maid service! They only do that once a week now! I would expect all of these disappointments to be reflected in the price but it wasn't. I voiced my disappointments to the manager (didn't know about the nonexistent maid service yet.) They gave me 3,000 IHG points. I have never used any. I don't intend to. This is basically a no service hotel. The chest of drawers in the living-room has a drawer that pops out constantly. When I first came to my room, the door was open. I called the front desk. They claimed they were drying the carpet. It didn't make me feel safe. I married an airline pilot. I know the creeps that sometimes lie in wait for people. What a horrible experience. They lost me, an IHG member. I will never come back here again. Seriously, I should get a complete refund. It used to be so wonderful..... It is now rundown and understaffed. read more

Overall a good hotel for a good price. The hotel had a pretty decent gym with treadmill, elliptical, pull up station, weights, bench. There was a tv in there and everything was in good order. The room was spacious, clean, and the bed very comfortable. The room includes a small kitchen. The AC unit worked well and was fairly quiet. The location is good (many restaurants nearby). The elevator is a bit dated (looks like a freight elevator) and only one but not a big deal and did not have much of a wait. They have a social hour which was not so exciting but it's free and some people enjoyed it (food, drinks). The breakfast is okay (scrambled eggs, toppings, sausage, bacon, fruit salad, a few other items). It's pretty decent considering it is included and by US standards. It is not as good as the Holiday Inn at Ocotillo for bfast. I heard a little bit of noise from people in the hall (just from the room next to me they would knock on their door) and the person stomping around upstairs but it wasn't too bad and quieted down before I went to bed. They also have HBO. Had no problem getting good parking spots. I recommend having dinner at the Ghost Ranch about 2 miles away. Summary: I would definitely stay here again. And I like getting IHG points so that's a plus. read more

We are locals and stayed at the hotel twice within a few months due to construction at our home. Our last stay will be our last. The hotel is located at a busy intersection. You'll get a lot loud traffic noise if you're on any side of the hotel, except for the rear of the hotel, which faces an apartment complex. The noise starts about 4 a.m. and goes until about 11 p.m. or midnight. There is also a fire station nearby, so you often hear sirens go off. We could see two cell phone towers from our room that I'd guess were between 1/8 and 1/4 mile from the hotel. Unfortunately, you can't avoid cell towers, but those are really close. The a/c in the rooms is really overwhelmingly powerful. It's situated so it blows right onto the seating area, so you'll freeze to death. Also, it's really loud and we continually had to turn up the volume of the TV when it would switch on, and then turn down the volume of the TV when it switched off. It sounds like no big deal, but I'd say you have to go through that exercise about 20 times an hour, and it gets annoying. There was a lot of seating in the room, but no dining space and only one desk and one chair. If you're traveling with two or more people that can be a problem. We declined housekeeping service due to covid. We'd call housekeeping to let them know we were placing trash outside our door, and sometimes it wouldn't be picked up. That's the only thing we asked for. Several times we stopped by the front desk and couldn't get a clerk to help us. Usually, they were running towels to rooms. Other times, though, we could hear someone in the back office and they were just refusing to come out. The hotel "business center" features ancient equipment running ancient software. We were unable to print anything from the computers -- not even an email or a PDF. One of the computers froze with a sensitive document of ours open. The front desk they told us we'd have to call an 800 number for help and that they usually respond in 30-45 minutes. But then the clerk just unplugged the computer and when it rebooted the document was cleared. The front desk will print documents for you if you email them to the desk. But if you want to print a personal document there's a FedEx Office about 3-4 miles away. The wireless internet was good. We had to hop onto Zoom calls and we always had a good connection. There was a pretty spacious closet area to hang clothes that we appreciated. The kitchens have an apt size fridge, dishwasher, microwave, sink, and dishes. But unfortunately there is no stove or cooktop. As another poster noted about their stay, we didn't have any shampoo or conditioner in the shower upon check in. There was mold in the shower and the bed skirt was stained and dirty. There is a big spacious lobby that is also the breakfast and happy hour area. We never spent time there because it had a weird smell ... like a cross between boiled eggs and sour orange juice. The odor existed around the clock. The thing that irked us the most getting the run around about moving to a new room. We were going to stay there about a month, but the noise was just too much for us. They kept promising to move us "the next day", but when the next day came they would say there were no rooms and to try the following day. We never really unpacked or bought groceries, thinking that we were going to be moving and we didn't want to have to repack and move all the groceries. This went on for a week. Finally one of the clerks told us that they will not let guests move to another room unless there is a catastrophic maintenance issue in their existing room. We decided to check out the next day (three weeks early), and at check out mentioned our frustration with not being able to move rooms. We also mentioned that we were returning customers, IHG Reward members, and that we were staying there for an extended time. The desk clerk basically told us we were nothing special because there were people who were staying there longer than us. At that point we asked to speak to the manager, who had been delightful during our previous stay at the hotel. He was not delightful this time. He said there was nothing he could do and disingenously said he try to put some extra reward points in our account for the problems (which never happened). His attitude and that of the desk clerk was don't let the door hit you on the way out. read more

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The best staybridge hotel is in Las Vegas. We travel with our dogs and try to always stay at a IHG hotel but lately they all seem to have issues. This one the floors were dirty but also our room had a huge security problem, the door jam was damaged so you didn't even need the key to open it...just push it open is all you needed to do! The flip over lock was bent as well. I would of complained but it was late when we arrived and exhausted. Had I been traveling alone I would have had to change rooms for sure! The hot tub wasn't hot at all. Just another disappointing IHG stay. The only way we would stay again is if we had no other options! read more

Hubby and I were traveling through. Very clean hotel, inside and out. Friendly staff. Cozy room, tall ceilings, comfy mattress, pillows and couch. Plenty of outlets. Monday through Wednesday you have complimentary happy hour food and wine/beer 530 to 730 plus hot breakfast. If you decide to go out, you must try Majerle's Sports Grill. read more

Staybridge Suites Phoenix - Chandler - Hotels Near Me - Chandler, Arizona

I just want to let you know about our stay at your hotel Staybridge Suites in Chandler Arizona on 3/28/24-3/30/24. Our first day after using the pool we noticed at our room that we didn't have hot water, my soon took a cold shower as well as myself (very unpleasant by the way) and just a little water. The receptionist told us that the plumber was working on that issue and we'll have hot water the next day. The next day at 3:15 am the fire alarm turn on and we woke up and called the receptionist and she said there was an issue with the plumber and they started the alarm (very scary when you go with your kids). We didn't have hot water the next day on the 29th not even the 30th, but recapping the first day we didn't have cable neither. I normally like to stay with IHG hotels and I like to brag with my friends about your hotels and stay with you in our soccer tournaments in Arizona or my work trips, but this last trip was so unpleasant for me and my family. read more

This place use to be awesome. It definitely is no longer that. Wash cloths have yellow stains. Sheets and bedding the same. The bathroom did not have any body gel filled in dispenser. Switched rooms and the tv in bedroom no remote. The pull out couch had no bedding in closet for it and mattress more stains. The price is about same as Hilton homewood suites. The chairs for kitchen are high and the couch is very uncomfortable. I would suggest going with Hilton or Marriot for this price. read more

This hotel is fantastic and we really enjoyed our stay here. Our room was new and clean. The kitchen was very updated and included a full size refrigerator. They offer free hot breakfast in the morning and I think they offer an evening reception as well for free. I remember the receptionist telling me about Nachos night. We never participated in the evening receptions but their breakfast was good even though the choices were limited. Really can't complain about free! We opted not to have room service every day and ran out of bath towels. We called down to the receptionist and requested for some clean bath towels. They came to deliver us towels within 10 minutes. Great service! Pros: new and clean free hot breakfast free evening receptions free wifi free parking close to Walmart (less than 0.5 miles) and restaurants close to Circle K gas station (great for when you need to fill up your rental car before having to return it the next day) Cons: We didnt realize our room was located right next to the pool and fire pit. If you want peace and quiet at night, I recommend requesting to stay far from this community area No dining table to sit and eat in the king studio rooms We would definitely stay here again! read more

Check in is at 3pm. We arrived at 430 and were told there was no available room. They oversold their hotel and the rooms were not cleaned yet. When the housekeeping manager came down, she had no idea what time rooms would be ready and left the nice receptionist alone to answer frustrated guests' questions without giving her any information. When the receptionist asked for information, the manager told her that guests would have to be patient. Tired guests who prepaid for their rooms would have to be patient instead of the hotel brining more housekeeping help to account for their choice of overbooking. The room ended up being available in a few minutes, but the room we were given had no working AC, in Arizona summer heat. It was unbearable, but since we were only staying one night it was easier to deal with the heat then try to talk to the staff. Never again. read more

This hotel is AhMAZING! We have been twice. The front desk is Awesome! The service is awesome! The breakfast is amazing! My kid really enjoyed front desk (Reggie) he is awesome. Reggie is a bonus to the establishment. He made us feel like we were visiting family. read more

Staybridge Suites Phoenix - Chandler - He enjoyed his bday celebration at the hotel. Relaxing in the bed with a present - Hotels Near Me - Chandler, Arizona

Everything was going great until we checked out, horrible customer service. I had to request my itemized receipt be emailed to me 3x despite confirming my email each time with them over the phone and upon checkout. I even checked my spam/junk folder and I didn't get the email until my 3rd request over the phone. We also left something behind in the hotel room, an extremely sentimental item to my son as he had recently received it as a Christmas present from his grandpa. As soon as we realized we left it behind we called the hotel to find out if they had it and initially the hotel manager could not confirm if we had left it behind or not. The manager than stated they had found it and would mail it to us which was awesome, however that turned out to be a lie. They never found the item and lied to us about mailing it out. It wasn't until we escalated it to corporate that we found out they lied about mailing it out. I understand it was our fault for leaving the item behind, but there was no reason for them to lie about finding the item and mailing it to us and giving us the run around about it. Supposedly the general manager was going to reach out to us but that has yet to happen and we won't be holding our breath waiting for him to contact us. read more

Had a reservation for a 1 night stay. Nice room... clean...spacious...comfy bed(rm 417). However, my only complaint was traffic noise. The noise was so bad, I did not get any sleep that night! I checked out in the middle of the night because I could not take it anymore. I expressed my concern to the late night clerk. He appeared surprised to know I was experiencing traffic noise in that room. However, he was nice enough to discount my stay $25. Hopefully, this honest review will help future customers, for it's the main reason why I took the time out to write one. Maybe request a room not facing the road perhaps? read more

This location is quiet, clean and well organized. Breakfast each morning was served by TAZ. She provided great service. There were many options to choose, all delicious! My room was large and comfortable. The mattress was firm: my sleeping was perfect. ANDRE at the front desk made sure I made it to all meetings. He arranged excellent services during my 6 day stay. read more

One of the worst places I have ever stayed at. Had to wait 2 hours after 3pm to check in, they put us in the wrong room, we then were upgraded to a different room and he second day they told us we had to get out of our room because they made a mistake and we had to split our family in two separate rooms. They did nothing to accommodate us. I am a member and will never stay at a Staybridge hotel ever again! read more

We thoroughly enjoyed our stay here at Staybridge Suites. From the checkin process to checkout, the hotel could not have been more accommodating. Andre at the front desk checked us in and the whole interaction was speedy and informative. After driving 6 hours from Los Angeles, we were able to quickly get our key and make it to our room to unwind. The rooms were huge and better than described on Expedia. We had all the amenities that we need for our stay. We got the 2 bedroom suite which was well worth the money, which was very affordable to begin with. My daughter had a gymnastics competition in Chandler and the hotel further accommodated us with a late checkout so she could prepare for her meet. We cannot wait for our next stay as we look forward to booking again. We would definitely recommend this hotel to anyone looking for a comfortable and accommodating stay away from home. read more

As soon as we walked in we received a warm welcome from Michael, the general manager, and Hector. Throughout our stay the hotel staff was friendly, courteous and had great customer service. We had great interactions with Anthony, Niya, Andre and Zack. The hotel was clean and welcoming. We reserved a 2 bedroom suite through Christmas and needed to extend and the staff checked daily on the availability for us and once a cancellation occurred they extended us without any issues. A couple of recommendations though. Recommend Staybridge utilize paper plates at the complimentary breakfast since so many guests would fix plates and go back to their rooms. This created a bit of a plate shortage for other guests at breakfast. Also in our room of 238, the breakfast stools need to be replaced as the upholstery is coming off and we had a few drawers that would slide out in the dresser. We used the pool and hot tub and both were great. Also used the complimentary washer and dryer. One washer left stains on my shirts but the front desk immediately rectified that by providing complimentary tide pods with oxi. The stains came out and they took the one washer out of commission to get serviced. Overall, this hotel stay was great. Location was great, staff were amazing and even with the few minor hiccups mentioned in this review, my family and I would definitely stay here again! read more

I have been to this hotel 3 times for meetings. Each time the staff has been efficient. The room is great and the charge to rent the meeting room is AWESOME! It is only good for groups of around 20, but you can't beat the price. The hotel provides water & coffee with all the cream, sugar, etc. You can control the temperature in the room. read more

Staybridge Suites Phoenix - Chandler - Staybridge Suites - Hotels Near Me - Chandler, Arizona

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Arrived at about 11.45pm to check in to the room that I booked a week ago and was told that my reservation had been cancelled and there was not a single room left in the hotel. Had to find a new room at midnight. No explanation why the room was cancelled, nothing offered in compensation. -- Update: Response says my card was declined and they tried to contact me. I very specifically left my phone number with the front desk attendant when I was there who said I would hear from someone the day after this incident happened. However no one ever contacted me other than leaving responses on Yelp. Care more about image than actually addressing the problem. read more

Thank you for the great breakfast, coffee and two apples for later. You are a great neighbor. I am so grateful to you. Your people are very friendly and helpful and courteous. read more

Check-in was the worst experience I've ever had with any hotel ever in 50 years of extensive travel, including to third world countries. Further, my card ended up being charged twice for $280 with a we'll get it right eventually explanation. This location gives all Staybridge locations a bad name. read more

For an extended stay hotel in the 'burbs, I have to give Staybridge Suites Chandler mad props for maintaining an awesome property, and one that you can actually stay at comfortably for an extended period. The rooms are all very spacious, tons of power outlets all around, lots of cooking supplies in the kitchen so you can actually cook, comfy bed, and everything is super clean and well maintained. The work desk is very well designed and the chair is comfy so you can actually sit and work for hours. Their daily breakfast is delicious and they have dinner and adult drink offerings (free) on certain weeknights. The location is good - a few minutes from anything you'd need during your stay. The staff are all sooooo nice and so helpful and they go above and beyond for their guests. Great job, Staybridge - and thank you! read more

Worst place ever. Dirty, roaches came out at night. Sheets dirty. And they did not bother to come in to clean it because Covid and nor did they accommodate. read more

Staybridge Suites Phoenix - Chandler - Hotels Near Me - Chandler, Arizona

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Clean, huge, rooms, great location and perfect place to stay if youre here for a baseball tournament. A HUGE Thank you to Andre for taking great care of me and my family, appreciate you! read more

This review is based off solely interacting with the front desk folks and the general feel of the hotel lobby, hallways and conference room. When I walked in a smelled some goooooood food cooking. Was it dinner for the guests? I don't know cuz I wasn't invited....haha The front desk folks greeted me promptly as I walked in and directed me where I needed to wait until I was called in to start my usability study. The building is very new and all of the surroundings from the hallways to the pool area simply felt "clean" as I walked through the building. I will keep this place in mind for a "staycation" one day. From what I could tell it seems as if the Northwest side of the building near the N McClintock Dr entrance may be the quieter side of the building. read more

I was gonna give 3 stars for a decent stay... Check in seemed smooth. We paid via hotelstonight. When we got to the room it was so hot I immediately tried to turn hldown the air. I quickly found the A.C. would not go below 68. I called down to the front desk; They sent up a man to"fix" the issue. This guy clearly had no clue what he was doing. In the end when he said it was all taken care of and left the room the a.c. was not even running. I looked at the display and he had put on the heat!! Instead of dealing w/more incompetence I delt with it being warm in the room for the durration of the stay. Tyre room is decent, except the placement of the a.c. unit, and placement of the bathrooms... Once the couch pulls out as a bed there is no extra space in the room and can feel claustrophobic. Thanks to the kitchenette for giving the room a little more breathable space. Honestly though I would choose the Element or Hayatt Place up the street over the staybridge. Hayatt doesn't have the kitchenette, but element does. Tyre breakfast in the morning was ok. They had an assortment of things. My kids had English muffin and yogurt. Easy items. I had a bagel with cottage cheese (the cottage cheese was off a bit) we got some eggs, but no one would eat them. The kids said they were "yucky". My hubby had cereal. So the choices were great but all items were not good. After checkout I saw that the $50 incidental was still pending. I waited a few days before checking again. When checking again I also found another $60.18 pending for incidentals, and an additional room charge of $110. We had incured a $25 charge from the pantry...however there was a huge over charge. I called and some with a young lady at the front desk who told me that the $50was already released, and that the $60.18 was a mistake and should not have been charged at all. She also stated the $25 in pantry charges were taken from the $50 fee...none of this reflected on the bank account. She made it clear the $60.18 and remaining $25would be back in the account. She also stated to call the bank bc it had been released on their end. Per the bank rep Diane nothing had been released and they needed to do so before the funds would be given back or I could create a dispute. I chose to give them overnight to get it sorted. However I did call back and speak to them about the $110 room charge even though it had already been paid through hotel tonight. The woman admitted this was an error and it would be refunded immediately. This morning I called back bc there was no refund. I spoke to GM Wendy who stated a refund was made for $85 and change...she stated the pantry items came out of this...i informed her that the woman the day before told me it had already been taken out of the $50 (which still has not posted back to my account) she did not address the error of the $60.18 charge done by them by mistake that had also not been returned. She did state she would contact my bank for us...however nice they have been verbally, there has been no compensation for their errors. There has been no admittance of them messing up multiple times, or even a true apology for my time and the inconvenience of their errors. We stay at hotels 1-2 times a month as mini family staycations. We are not new to hotel procedures and policy and customer service. I highly reccomend any of the other area hotels and suites. We have stayed at several and this has by far been the worst experience. Clearly just bc they are new does not mean it is good. I am hoping to get my money back and be done with it. read more

Staybridge Suites Phoenix - Chandler - Hotels Near Me - Chandler, Arizona

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Great stay! We were in town for my brothers Police Academy graduation, and needed a bigger room for kids and parents. We loved the 2 bedroom suite and especially the 2 bathrooms. Hotel is very nice, room and beds were perfect. We rushed out early, but were still able to grab breakfast since it was open at 630am. read more