Cancel

    Open app

    Search

    Staybridge Suites Phoenix - Chandler

    3.5 (72 reviews)
    Open • Open 24 hours

    Staybridge Suites Phoenix - Chandler Photos

    You might also consider

    More like Staybridge Suites Phoenix - Chandler

    Recommended Reviews - Staybridge Suites Phoenix - Chandler

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Bug between sheets I bed....
    Debbie M.

    Sadly this hotel is not what I expected complete chaos on trying to check in.... then get to room hardly any linens, broken coffee pot & TV in bedroom doesn't work and they have no one to fix until tomorrow.... this is not a five star hotel.... it's older and needs some upgrades like USB Ports for electronics ....No ice machines..... fridge does have ice maker but barely worked after you turn it on Probably thus hotel is best for long term stays but for just the weekend not work the money..... Ok so TV in Bedroom didn't work no one to fix it at 8 pm So decided to take blankets and sleep on sofa...pull back tip sheet and there was a bug ..... no other rooms stuck here for 250$ per night I expected much better worse customer service ever..... almost all employees with attitude

    Pipe burst in boiler room

    The only pro I will give this place is that the rooms are spacious and a good size for families. The blinds weren't big enough to cover the windows. The shower is child size, came up to chest height for me, I'm 5'7". I guess fortunately my 6'1" husband never got the chance to take a shower. During our stay a lot of unexpected issues arose at the hotel. The TVs went out and the hot water was out for more than 24 hours (before we left, it was definitely out for longer). These are out of the hotel's control, I totally get that. What's not out of their control is how they handle it. The hot water went out around 7/8am on our first morning there. We were told the repairs would happen between 10-3. I had to call the front desk at 5pm to get an update. They said up and running by 6pm. At 7pm when I called for an update they said 9pm. At 9pm, it became 10pm. Every time we called we were told it was fixed and they were just waiting on something "to flush the pipes, to dry a component, etc". At 3:30am the fire alarm went off in the hotel and we went to the first floor to find a pipe had burst and the hallway was flooded. Still no hot water. The lady at the front desk was an entire horrible person about the event. Families coming down with kids and her attitude was "I didn't do it, go back to bed." In the morning we were told water would be back at 12pm and that a pipe had burst affecting all hotels on that block. Well given their track record of not providing accurate information we decided to fight for a refund and go to a different hotel. There's no way a city block issue would be fixed in 4 hours when they couldn't fix their own issue for the 24 hours before. We eventually found out from talking to other guests that they were not notifying people about any of the issues when they were checking in. And more than that, the water repairs were part of planned maintenance that again they didn't tell anyone about. The rest of the issues were because the first crew messed it up. The TVs also went out at the same time and we were told it was a Cox outage. But when we chatted with Cox they said there was no outage in our area. Life happens, but how you communicate with paying guests is what sets you apart when that stuff happens. And this staff is NOT prepared. When we asked for management we were told over and over she would be back in the morning. How a manager could leave a hotel in such a state is beyond me. When we finally got the manager in the morning it was not a she and he said he was there all night dealing with the issues. Add it to the list of lies. I don't even want to think about how disgusting their hands and laundry were with no hot water, a total health issue through and through.

    Mold in shower.

    We are locals and stayed at the hotel twice within a few months due to construction at our home. Our last stay will be our last. The hotel is located at a busy intersection. You'll get a lot loud traffic noise if you're on any side of the hotel, except for the rear of the hotel, which faces an apartment complex. The noise starts about 4 a.m. and goes until about 11 p.m. or midnight. There is also a fire station nearby, so you often hear sirens go off. We could see two cell phone towers from our room that I'd guess were between 1/8 and 1/4 mile from the hotel. Unfortunately, you can't avoid cell towers, but those are really close. The a/c in the rooms is really overwhelmingly powerful. It's situated so it blows right onto the seating area, so you'll freeze to death. Also, it's really loud and we continually had to turn up the volume of the TV when it would switch on, and then turn down the volume of the TV when it switched off. It sounds like no big deal, but I'd say you have to go through that exercise about 20 times an hour, and it gets annoying. There was a lot of seating in the room, but no dining space and only one desk and one chair. If you're traveling with two or more people that can be a problem. We declined housekeeping service due to covid. We'd call housekeeping to let them know we were placing trash outside our door, and sometimes it wouldn't be picked up. That's the only thing we asked for. Several times we stopped by the front desk and couldn't get a clerk to help us. Usually, they were running towels to rooms. Other times, though, we could hear someone in the back office and they were just refusing to come out. The hotel "business center" features ancient equipment running ancient software. We were unable to print anything from the computers -- not even an email or a PDF. One of the computers froze with a sensitive document of ours open. The front desk they told us we'd have to call an 800 number for help and that they usually respond in 30-45 minutes. But then the clerk just unplugged the computer and when it rebooted the document was cleared. The front desk will print documents for you if you email them to the desk. But if you want to print a personal document there's a FedEx Office about 3-4 miles away. The wireless internet was good. We had to hop onto Zoom calls and we always had a good connection. There was a pretty spacious closet area to hang clothes that we appreciated. The kitchens have an apt size fridge, dishwasher, microwave, sink, and dishes. But unfortunately there is no stove or cooktop. As another poster noted about their stay, we didn't have any shampoo or conditioner in the shower upon check in. There was mold in the shower and the bed skirt was stained and dirty. There is a big spacious lobby that is also the breakfast and happy hour area. We never spent time there because it had a weird smell ... like a cross between boiled eggs and sour orange juice. The odor existed around the clock. The thing that irked us the most getting the run around about moving to a new room. We were going to stay there about a month, but the noise was just too much for us. They kept promising to move us "the next day", but when the next day came they would say there were no rooms and to try the following day. We never really unpacked or bought groceries, thinking that we were going to be moving and we didn't want to have to repack and move all the groceries. This went on for a week. Finally one of the clerks told us that they will not let guests move to another room unless there is a catastrophic maintenance issue in their existing room. We decided to check out the next day (three weeks early), and at check out mentioned our frustration with not being able to move rooms. We also mentioned that we were returning customers, IHG Reward members, and that we were staying there for an extended time. The desk clerk basically told us we were nothing special because there were people who were staying there longer than us. At that point we asked to speak to the manager, who had been delightful during our previous stay at the hotel. He was not delightful this time. He said there was nothing he could do and disingenously said he try to put some extra reward points in our account for the problems (which never happened). His attitude and that of the desk clerk was don't let the door hit you on the way out.

    See all

    9 months ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Debbie M.
    26
    67
    30

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    4 years ago

    Beautiful hotel horrible customer service. We will not be back. They did not seem interested in helping

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Food M.
    2
    74
    94

    5 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Janet E.
    1197
    2297
    1080

    11 years ago

    Helpful 5
    Thanks 0
    Love this 4
    Oh no 0
    Photo of A. S.
    2
    54
    8

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of N. R.
    0
    15
    17

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Tharaldson W.

    Tharaldson W.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Greg B.
    126
    31
    0

    9 years ago

    Business owner information

    Photo of Tharaldson W.

    Tharaldson W.

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Hayden B.
    731
    130
    390

    9 years ago

    Helpful 0
    Thanks 0
    Love this 2
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 4
    Thanks 0
    Love this 4
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Paul G.
    159
    14
    2

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 years ago

    Business owner information

    Photo of Tharaldson W.

    Tharaldson W.

    Helpful 6
    Thanks 0
    Love this 6
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 2

    Ask the Community - Staybridge Suites Phoenix - Chandler

    Review Highlights - Staybridge Suites Phoenix - Chandler

    “Andre at the front desk checked us in and the whole interaction was speedy and informative.”

    Mentioned in 4 reviews

    Read more highlights

    You might also consider

    Verify this business for free

    People searched for Hotels 7,970 times last month within 15 miles of this business.

    Verify this business

    Ocotillo Golf Club

    Ocotillo Golf Club

    (136 reviews)

    We just had a banquet at Ocotillo Golf Club and it was beautiful. Olivia did a great job helping us…read moreprepare and the staff were helpful and organized. They all made sure the event was a success.

    Course must have been in such bad condition before the weekend that they thought oh let's water the…read morelife out of it. Making it soggy and dead grass spots. Standing water on fairways and every bunker. Numerous areas under repair. Huge divots every shot so wet we ran out of sand. Played in a scramble tourney that was supposed to have multiple tastings on holes and I think there was 3. The tourney prize for first was a head cover like what?!?! Just a money grab. *UPDATED* Jeff below will try to tell you lies to make what occurred seem better to save face. There was only 3 tastings. Two par 3's had empty tables. Prizes were underwhelming at best. A bag tag looks like a child made at elementary school, a free round of golf in these conditions (couldn't pay me to play it again), and one of their own head covers. Utilize your vendors from golf brands. Other courses offering hundreds of dollars, clubs, etc for lesser tournament registration fees. You offer what seems to be after thoughts to be cheap. Every course waters more in the summer so it doesn't get fried but morning tee times see dew. Not standing water and soggy ground with every step. It was the most unprofessional tournaments I have ever seen. Absolute amateur hour. STAY AWAY FROM THIS COURSE!!!!!!

    The Showcase Room

    The Showcase Room

    (20 reviews)

    Here at The Showcase Room, you ARE the exhibit…read more Second time popping into this event venue in eight years. I recently popped in for a work function and it was a great time. It's a clean and spacious venue and Culinary Dropout catered the food here both times I have been here. And if you know Culinary Dropout, you know you're in for some truly tasty bites. Soft pretzels and provolone fondue? Need I say more? If you're looking for a modern venue spot to hold all your birthdays; anniversaries; wedding(s), I'm not here to judge lol; work functions; baby showers; et cetera, look no further. The Showcase Room is where it's at!

    As far as event spaces go it doesn't get much better. The Showcase Room was elegant, large, and had…read morereally spectacular food and drink for this kind of venue. I came here for a really large work party and the best way to describe the ambiance was a nice wedding reception without a wedding. We had beautifully decorated tables with assigned seats, fun music, a bar, and photo ops. The drinks were good - in my opinion they were pretty standard event cocktails. Definitely tasty, but not craft cocktail level drinks. When it came time to eat and we all went through the buffet, I had pretty low expectations since it is a buffet to feed over 100 people. I have to say though, the food was really and truly wonderful. Best event food I've had hands down. Overall if you're looking for a fun place for your next large party this is a great option. I'd be happy to have a reason to go back!

    Hyatt Place Phoenix/Chandler-Fashion Center - Guest Room

    Hyatt Place Phoenix/Chandler-Fashion Center

    (93 reviews)

    $$

    I had some points expiring with Hyatt so I decided to do a staycation at Hyatt Place…read morePhoenix/Chandler-Fashion Center on a Friday. Located in Chandler, this Hyatt property is right across from the mall and quite a few bars and restaurants. Parking is easy in their complimentary lot. Overall, it was a pleasant stay. The rooms are comfortable. It's not luxury, but it's solid. Clean. Pretty much everything you need. The water pressure in the shower was really nice. The bed was comfy. No microwave in the room (there's one in the lobby) but you do have a mini fridge. They have an outdoor pool (though I didn't use it). Plus free breakfast. Which was mediocre but they do have some hot options including scrambled eggs, breakfast sausage, and biscuits. They're also a pet-friendly hotel (both dogs and cats for a surcharge). If you're looking to eat outside of the mall, some good options right around the corner are Mexicano, Cooper Hawk's, and FIrebirds.

    Great hotel stay for my son's travel ball. We booked a 2…read morequeen room The Pros: Free breakfast and free parking. Close to lots of food and shopping. They made breakfast accessible a little before 7 on the weekend. We were in a rush to get our son to his games at 8 so that was so appreciated. They have a gym that is open 24 hours, has good basic equipment queen room has a separate sitting area and there are 2 tvs in the room. Microwave available downstairs, I knew in advanced our room didn't have one, so I was happy to hear that. Nice lobby area, food available on site, office area if needed. The Cons: Our refrigerator was on the lowest setting but still did not really keep our items cold The hotel is on a main road, it can get pretty loud. Thankful for my good ol sound machine. Beds were a little hard. Layout of hotel is confusing. Service was for the most part friendly, the room was clean. Breakfast was basic hotel breakfast but everything was cooked well. Did not see yogurt which is something I always like to have. Overall I would stay here again.

    Staybridge Suites Phoenix - Chandler - hotels - Updated September 2026

    Loading...
    Loading...
    Loading...