I love Steak'N Shakes food. That is always 4 stars but the service can be lacking because they are always busy and it seems like they have a lot of turnover. Expect a long wait whether you go through the drive thru or dine in. Part of the problem is they make things fresh right then and there but that's what you want. If your willing to be patient you will enjoy there burgers and I love there onion rings!! read more

It has been several years since we have been to a Steak n Shake. And in the past it was a treat to go it's just not very close to where we live. So we wanted some nostalgia and stopped at the one in cleveland and we were shocked. What a change! In the past you waited to be seated when it was busy, a hostess brought you to the table, a waitress took your order, you had menus and condiments there at your table, your food was brought to your table, then you paid at the register and the tables were cleared after you left. Today's experience? Order at the counter before you sit down and pay upfront, it asks you for a tip when you pay, they take your name and hand you cups, you pick up everything condiments forks napkins and fill your drinks at a condiment counter, you wait for your name to be called and carry your own food to the table and clean up the table yourself. The decor is 50s. But they have completely lost the 50s vibe that made this place great. Several toy kiosks in the corner, self order screens and while they've become completely self serve service they still ask customers for a tip (rude), none of that speaks to the era. Now the part that really peeves me off is that when it asked for a tip I expected SOME sort of service. We did all the work while the cashiers did nothing but chit chat at the counter, the food was wrong they left off the chilly cheese fries and we had to flag an employee down, the chicken strips were cold, and the burger patties were 2mm thick no joke. And the lobby area was nasty.. every surface was sticky. We peeled our feet off the floor with each step (eeww). I mean... What happened to this place? Really really sad to see what it used to be and what it is now. Don't get me wrong I blame our culture too there's probably been some terrible dine and dash thieves but.. did we really have to stop ALL customer service? No workarounds? read more

Me and my wife waited for 30 mins for two meals. There was a car waiting for 15 mins and not even taking their order. Service was absolutely terrible never going back. read more

As far as fast food goes steak and shake is one of my all time favorites. The burgers were well cooked and seasoned with the fries although being smaller than I remember being perfectly crisp. The service was near perfect for fast food and we were treated very well. The setting of steak and shake is that similar to a 1960s diner with checkered flooring and a theme of red and black. Overall we enjoyed our experience and will be eating here again. read more

Well first of all My burger was raw and wasn't seasoned. Another thing was an employee named Destiny was very rude to me at the counter. Saw another worker named Kaylee who was doing what I think was cocaine in the bathroom. My children could have walked into there at any moment .Very disappointed. read more

Best place in the world!! The people were extremely kind! We came in with a big big group of people and they got it done in no time!! The employees were joking around and having fun with some of the boys funny crazy name!! Love tina beat employee ever!!! read more

Pure scam! I'm so fed up with the app. It won't scan the receipts. It won't allow us to take a survey for a free shake anymore either. They say every 14 days but it's been a month and it still won't allow me to do one. They should not even have it if they are going to do this cuz it just gets ppl upset. My husband has an app n I have an app. We don't use it together. But they somehow have linked ours together. I don't have any idea how they did that. I repeat, We don't use them together! It's just not right. read more

very yummy! i love this place and the food is great. service is great everyone is nice. and you can get a free milkshake on you're recipet.

I came here with a friend around 9:30 pm on a Saturday evening for a late dinner. I was surprised that the place was very busy, with hardly a free table that late at night. It has a 1950s diner feel but the menu features both old school and new wave twists on the classics. Our waitress was very entertaining when taking our orders. I had never been to a Steak and Shake before and I was pleasantly surprised with the food: my burger had that nice freshly-formed patty char from the grill, with onions and gooey cheese melted on it. Their fries are unique in that they're cut extra thin and have excellent zesty seasoning. Their milkshakes are thick and creamy, with delicious whipped cream and a cherry on top. Overall I was impressed with Steak and Shake and I would go back again. read more

Steak ’n Shake - Creamy shakes. - Burgers Near Me - Cleveland, Tennessee

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Food was so bad, people were complaining, it was cold, we ordered chili and the bowl was half full and cold.... We went about lunch time and the place had maybe 3 people in it. They need to close just like all the other ones have read more

I need to come here more often. I like this restaurant. It has a 50"s and 60"s setting plus they play music from that era too. I recommend coming in here after 2pm because they are way too busy for lunch. Even at 1pm they are busy. But it looks like it lightens up around 2. menu items ordered: cheeseburger, French fries and a coke. The cheeseburger was great and just the right size I think. It's was very tasty with lots of cheese. It came all American with pickle, lettuce, tomato. 0nion, mayonnaise, and mustard. The French fries were thin but good. My waitress was great. read more

Steak ’n Shake - Coke - Burgers Near Me - Cleveland, Tennessee

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Been here twice since last review, once through the Drive Thru. Three cars waiting for order but it went very quick. Certainly great for lunch lines and speed. My visit inside was just as good. Quick order and food served. Glad we have this place in Cleveland. read more

Steak ’n Shake - the outside of a restaurant - Burgers Near Me - Cleveland, Tennessee

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Dang I hate giving meh reviews but this one earned if. Love Steak n Shake but man this place could use a dose of common sense. Sure they were slam busy but that's no excuse for slow service and a dirty restaurant. First problems is that it was staffed with a bunch of high schoolers probably just hired for a summer job. We were about to be seated when one broke the mop right in front of us and the hostess just stood there and chatted with the co-worker while she blocked the aisle and had customers waiting. (Side note, mop was not broke just not put together correctly, I've mopped quiet a few floors in my day). Also the guilty mop breaker had the handle pointed right out towards customers! Again common sense should prevail at some point you would hope? Finally got to our booth and the bus boy had left a spray bottle on the table. Also failed to wipe off both seats from crumbs. Come on people this first impression stinks! Then it took 15min to get two burgers and a hotdog. Yes I know they are cooked to order but 15? Then after finishing I go to pay and then decide not to. There is a line of 10 people waiting to pay. Yes I counted. So rather than stand in line I waited till he was down to three. I get up there and find out why, another teenager that is currently confused by a coupon that the cash register isn't accepting. Manager comes up and figures out its because the guy didn't order that item in the first place! Ugh, simple common sense again people. Our waitress did comp us a free kids meal so that earned you a star right there. Maybe it was because the food took so long to come out? Not sure but thank you miss, you were tipped accordingly for that gesture. And saved your employer another 2 star review. Oh yeah I almost forgot, food was great and can't beat the shakes! Try better Steak n Shake read more

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food and shakes are good as usual, and the service is just fantastic. i was having a pretty bad name and the sweetest lady helped me with my order, she was very helpful and patient and i really wish i had her name read more

Food was undercooked and disgusting and the service was shit I couldn't even get a refund on 3 nasty ass raw double bacon burgers

Well, let's just say this will be my first and last time here. This is truly horrific experience I had here. I understand it was late into the night, but if you're open 24/7 then you are open. I ordered a bacon and cheese steak burger plain for my cousin and a Wisconsin butter with no cheese for me. This was how the burger turns out. I guess plain means differently in Cleveland, Tennessee than it does in Texas, but that could have been answered. I ordered no cheese, yet my burger was loaded with cheese. And also, when the server handed me my food, she kept a far distance from the window and had the window slammed in my face. All I wanted to ask for was ketchup. Now I'm not sure if it's because I am different than most people here, but I was sure treated differently! read more

Steak ’n Shake - Burgers Near Me - Cleveland, Tennessee

First time ever to one of these. Should have read the reviews and paid attention to them. We stood at the table waiting for them to clean it - 10 min, moved us to a different table, ok. Now waited 10 more minutes for the waitress to get our drinks and now waited for another 15 minutes for her to come back to get our order. Nothing difficult two burgers and a chili Mac. She apologized for forgetting about us. When the delivered the order, 15 minutes later - they forgot the chili Mac! Then I noticed my burger was to have two patties and it only had one, Cussin-ah, was it that hard. As she didn't charge us for the chili Mac we gave up. We were here for over an hour and for fast food - ha! As this was our first time to any Teak and Shake we may try it again, but not at this location. read more

Steak ’n Shake - Burgers Near Me - Cleveland, Tennessee

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Photo bombed in the best way Incredible food and exceptional waitress. Great afternoon spent with family read more

Steak ’n Shake - Burgers Near Me - Cleveland, Tennessee

Went there Saturday afternoon, we had the Cl;assic Double with everything, she had a mushroom steak burger.Both were really good. Hot, juicy, fillinjg, and service was really nice, and fore the price for both meals, under $15.00 whixch included upgrades and drinks, cannot beat the deal Ignore the reviews below that are all negative, they just being a pain in ass read more

We went on New Year's Day - Sunday and everything was great. Went back two weeks later on a Monday and this place totally sucked. I don't think that they really cared. I got the Royale. My egg was all over the plate and the fries were smothered in yolk. I don't think any yolk made it on the burger. Sad. I was planning to go here a lot more often. My wifes burger was totally f-ed up. We pointed it out to our server... That is how we make them. WTF. Not at any other Steak N Shake in this nation! Whatever. I don't need to spend money here. read more

I had a significantly bad experience yesterday when I placed an order through the drive thru. I immediately posted a review...1 star. However, I received a call today from the manager/owner of this particular location. I was more than happy that he took the time to contact me about the incident. I have to say I was very pleased and impressed. He wanted to let me know that the issue had been addressed and was very understanding and apologetic. I will definitely be a regular customer going forward. read more

I went to the drive thru on the way to my granny's house and got a burger with my brother. We really got it more to allow our ladies (my wife and his gf) to reminisce with us for our college years. I can say that it was very much the same gut plugging (get your mind out of the gutter!!!) mess that I remembered it as. Think of it as a CIED - a Culinary Improvised Excrement-blocking Device. I think now that I'm in my 30s, I'm going to have to steer clear of the place. The only reason it got two stars from me is because the shakes are still rather tasty - nice and thick. One of those drinks you can't really get through the straw. I guess some folks would consider that a work out...but I think you'd have better luck sucking the chrome off of a bumper before you get the shake out. Damn if it's not tasty though. read more

I'm an easy person to please but this "Restaruant" needs help. #1 It smells awful and the floors, tables, and walls are sticky and nasty. #2. I had to wait about 7mins to be seated and there isn't that many people. #3 The man behind me that was waiting to be seated was told by the manager "let me clean this table so you can sit down".... But the manager got to working and forgot him. #4 Another gentleman had his order taken, went to the bathroom, came back, and the hostess had seated another couple at his table... So he had to move. #5 Someone brought me a drink but after almost 30mins I still don't know who my server is. #6 A mother and her two kids got seated, but never waited on so they walked out. #7 I haven't received my food, but I'm starving and that's the ONLY reason I'm still sitting here. #8 Manager offered to get me a refill, never came back.. I WILL NOT BE BACK. Katerra Dunn 11/6/15 12:30pm read more

My first time in a Steak and Shake. Absolutely loved the ambiance, decor, menu, and prices. The only thing I was disappointed with was the staff. The wait staff all looked miserable, never smiled, and looked like they hate their jobs. The manager was rushing around, jumping up from his counter seat to check on tables and staff. Nothing wrong with that, though his racing and high energy were a bit stressful for diners to watch. When most of his wait staff were congregated together, I heard him tell the group to get some pep in their step (or something along those lines). Not a single employee looked at him or acknowledged in any way that the boss' command. Total insubbordination. I anxiously awaited the manager's arrival to our table to check how everything was, as he did with all the tables around us. Alas, he never came, so what I was going to tell him, I'll add here. One waitress kept slipping into the ladies' room, leaving her tables, to FaceTime her boyfriend. The diners saw it, but The manager seemed to miss it entirely. Also, when I went to the register to pay, the young man just glared at me, emotionless and speechless. So, I hand him my check. As he takes it from me, he literally rolled his eyes, sighed, and looked sideways. Then he huffed again and acted like it was SO much effort to swipe his card to unlock the register. I nearly asked him if he finds it so difficult to do his job, but I kept my mouth shut. I'd never seen such an apathetic employee. Wow. Apparently good staff is hard to find in that area. Glad I was passing through and can try out the Steak and Shake where I live, because the only fail was the staff here. read more

Food is great if you can actually get service. Typically I always get pretty bad service here (slow, no refills, etc.). Went about 10pm on a Tuesday night and it was pretty busy. It took us 5 minutes to get seated, all the servers were chit chatting in the server station. There was a man waiting to pay to. After we finally got seated we never saw a waitress although plenty walked by and one even cleaned a table right next to us. There was a couple who had been sitting there since we came in and still didn't have drinks. And no one had food, the only people who had finished eating were raising their hands for their check. It seems like the servers just want to hide in the service station and ignore customers, they really don't seem to care at all. After waiting we just left and went to Applebee's where we got seated immediately. read more

Delicious stop on our trip to Atlanta. The steak and shake (single) burger and fries were as good as I've had anywhere. So glad I got the mint chocolate chip junior shake. Heavenly flavor and very reasonably priced. read more

Steak ’n Shake - The junior mint chocolate chip shake topped off a great meal. - Burgers Near Me - Cleveland, Tennessee

We absolutely love them, great food and service, but really missing the Buy1get1 coupons. So haven't been back for a while. read more

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I know why I don't frequent Steak and Shake. Was using a gift card but know better than to do it again. Terrible service and the cashier didn't have a pulse. Doesn't hurt to smile. SMH read more

I have been looking for a burger joint that would compare to Whataburger in Texas. The price is close. The burger was darned good. Not quite as good, but good. I didnt like the shoestring potatoes. But that's just my preference. Iced tea costs less than a soda. So I will keep that I mind. Im told their shakes are good. Will try that the next time. Price for two was around $11. Ate there yesterday, March 12, 2014. read more

Excellent serviced very cheap and wonderful food. Not once did I feel rushed at all. Love it there! read more

Steak ’n Shake - My baby girl loves steak n shake French fries! And their straws lol . Im definitely a big fan of the Wisconsin buttery! Great service. - Burgers Near Me - Cleveland, Tennessee

It's not Five Guys, but it is a big step above McD, BK, and Hardees. A good burger, good fries, clean, good service if somewhat slow at times, and about the same price or cheaper than the mass-produced McD, BK, and Hardees where it seems all the employees must handle your food before you get it. A couple of times each month I stop for a late-night or early morning burger and fries and have always been satisfied and full. read more

I will start by saying that the floors in this place were stickier than the floors in run down movie theaters. The assistant manager was working the cash register so I gave my order to him. He asked for my ticket. I did not have a ticket because I was placing my order. He looked dumbfounded, he did not know how to scan the coupon off my phone, and the music playing was so loud that neither of us could understand what the other was saying. read more

First of all they have "Father Time" taking the orders. SLOWWWWW. Took an hour to get thru the line at 2 in the morning. GRRRR . second of all it took HIM and another lady to get our order (Drive thru), and still got it wrong. Very displeased and WON'T BE BACK!!!! read more

I've been in Steak 'n Shakes in many different cities and they are all the same...disgusting. I have no idea why my family enjoys it. I've always thought they should change the name to Gag 'n Puke... and honestly that's what I always call it. Food is terrible, dinning rooms always sticky and gross, service is usually awful too. read more

Went to Steak 'n Shake tonight for a late night meal... plastic in my burger... will never come back to this place again... total BS read more

Steak ’n Shake - Burgers Near Me - Cleveland, Tennessee

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Don't expect to get the meal you order if you want it any other way than how it says on the menu. I ordered a taco salad with extra meat, salsa, and no ranch dressing. I got my order to go so I grabbed the bag and left. I got back to work and take the food out of the bag. It's covered in ranch dressing. So I call and complain, just to be told, "that's the way it comes". Guess they don't care how you want your food, you are getting it per the description on the menu. The lettuce also had brown spots all over it, not just a piece or two, but more than half of it. Oh, and, they didn't give silverware. Kinda hard to eat a salad with no fork. The SnS near where I live in Georgia never have a problem getting my order made the way I want it. I won't be going back to this one for a while until they get new management or teach their employees how to be better servers. read more

I have never been to a restaurant where you couldn't get your food the way you want it. I ordered a taco salad with salsa, no dressing. I ordered it to go during my lunch hour. Got back to work and it's covered in ranch dressing. I call an complain and am told "that's the way it comes" but that's not how I ordered it. I guess I'll go somewhere else from now on. The SNSs near my home n Georgia make it the way I want, guess it's too complicated for this location. Oh and the lettuce was brown and they didn't give utensils. read more

The chilli is my favorite! All of the rest of the food is also great. Sometimes you will get a lazy server and be forgotten about BUT its worth it for the food its also cheap! read more

There was a time when I would have given them 5 stars...however lately they have really went down. Someone is skimping on the hamburger patties to the point I feel like I'm in the 80's again asking "Wheres the beef?". The menu is outdated and still shows the Chicago hot dog as a poppy seed bun which has not been the case for over a year now. That bun was the only reason I even liked the Chicago style hot dog and its just an overpriced hot dog without it. The coffee (thats what they call it anyways) is horrible. I have never had such horrible coffee in all my life not even from a convenient store or other fast food. I used to think the $4 meals were great but with the skimping of meat thats been going on there and the less than desirable service it has went waaay down for us. We used to go 3 times a week and now 2 times since December. Each time becoming more and more disappointed. Whether or not a server gets a tip depends highly upon the way the treat ME. Because I am the one tipping...NOT my man. When my FREE water isn't filled but his coke is refilled 3 times and I get to the point of having to ask for more water you can bet you are not getting a tip. ALL persons at your table matter if you want a tip. Get it straight. read more

After 30 minutes of waiting I had to get a manager to get service. After 1 hours 30 minutes we got our food and it was ice cold. 7 minutes later the manager, after being summoned, shows up apologies and comps the drinks. Really????? New food comes and there is now where to put it as all cold food had never been cleared. What a fiasco. Not not not highly recommended read more