This Steak-n-Shake is a disgrace to the company...poor service..broken booths..bad plumbing and management that doesn't care...thank goodness the company is building a new restaurant in Tigertown in Opelika Alabama...hope this one is better... read more

Most days my daughter anticipates getting shakes when I pick her up from day care. Today i sat at the kiosk to order for 4 min until i heard someone but there head set was just turned on when they didnt know and then someone else was trying to take my order but couldnt hear because someone elses head set was on. I just drove to the window to order, no big deal. I payed then three teenage looking girls sat at the window giggling and peeking at me while doing it, so I knew they were talking about me. one finally asked me to pull forward and they would bring them out. After 5 min. I grabbed my daughter and went in requesting a refund and noticed those girls and a couple others at the shake station just BSing until they seen me, then they wanted to bring my shakes. I told them I wouldnt take them, i just wanted my money so i can go somewhere else. The manager gave me the money back, and seemed concerned but I know they never do anything to the employees since its hard to get people to work, thats why they get by with it now. But im pretty sure I will not return until they get employees that knows the difference between a consumer and a merchant. I will not play these childish games with employees, because that is all they were doing, they thought it was funny. read more

Never ever has there been a place with worse service. Took 30 minutes to get DRINKS! Another 20 for the food. And it wasn't even hot. Ridiculous read more

Burgers were burnt and the driest I've ever had from Steak n Shake. Service was ok until I placed a last minute shake order and then waited another 10 mins because they cleared the screen, which they did apologize for. However while I was waiting I did shockingly notice their terrible sanitation score! Hope this improves soon! read more

Service was poor, time that we had to wait to even get our beverages was awful. My foot long chili dog was not even warm nor the chili on the top of it. Music was not good either it was almost like hard acid rock, very unappealing. I sent i miss you hot dog back and it didn't even melt the cheese the 2nd fo around. The fries were cold also! They sat a group beside us as we were leaving and they said they had to brew sweet tea. read more

This is hands down the worst steak & shake I've ever been to! The drive thru took 15 minutes and the food was gross (a soggy burnt hotdog and a shake that tastes like ice with a bit of milk in it). So gross half of it went in the trash. Don't waste your money. read more

I LOVE steak n shake. Burgers are great, shakes are delicious. Their shakes are without a doubt the best shakes I have ever had. I only wish they had a few more options for their burgers. Great place though. I had a western burger and a virginia burger. both were delicious, the fries are good. I live in california where In n Out is considered the supreme burger. I like steak and shake burgers equally if not better. read more

It has improved so much!! You guys need to give it another shot. My food was hot and came out quickly. The Prime Truffle is AMAZING and the shoestring fries never miss the mark. read more

If negative stars were an option... Service was extremely slow. Fortunately, dining in looked like a better option due to the fact they weren't busy at all. It took 20 minutes for us to even order our drinks. I would recommend more responsiveness and staff awareness to their customers. read more

Waited over 11 minutes to negotiate the line during lunch time and my order was wrong when I finally got it. Don't bother with this place.

Absolutely horrible experience,went through the drive through, food we received was positively atrocious and not fit for human consumption. Do not waste your time or money going to this location. read more

When we walked in, there were only 5 tables with guests, 3 of which were already served. We just finished our spartan race and were famished. They greeted us and promptly and sat us in the corner booth. Almost 20 minutes pass and we are still waiting to order our drinks. To make matters worse, the table seated next to us was visited half a dozen times without even a glance in our direction. After another 10 minutes with no service we decided to just leave. read more

Worst experience ever. Ate steak n check in Texas with exceptional service and food. Never paid more than $25 for a family of 4, this location was almost $50. This location made my husband food wrong, my sons order was wrong and they dropped plates on my husband and his food. Then they proceeded to charge us full price and not very apologetic. Will never come back! read more

My granddaughters and I traveled to the Columbus GA area for their spring break. I placed an order online for pick up at Steak 'n Shake, Bradley Park Rd. When I arrived the attendant didn't know what I was supposed to have. I saw that the food was sitting in a crumpled bag (NOT UNDER A WARMER). He handed me an open bag (not folded bag) and said I was D.R. Postmates. I was not a Postmates driver, I ordered the food online. I asked for the shakes and he said "yup". He brought the shakes and I asked for the receipt and whether I could get napkins and straws, he said "yup". He handed me napkins that had grease stains. I asked for the manager, who took her time coming and then asked me who the attendant was, after he had just walked over to her and said I wanted to see her. There were empty apologies and after sharing that it was the worst customer service experience that I ever encountered, I left the restaurant, hoping the food would make up for the service. When I got back to the hotel, the food order was wrong ( I asked for a double with no tomatoes and no onions, leave the lettuce mayo ketchup and mustard...what did I get?...only tomatoes and onions on cold dry burgers with hard buns. Shakes were the only plus. I WILL NEVER FREQUENT THIS ESTABLISHMENT AT BRADLEY PARK EVER AGAIN! read more

Best place to eat on a budget. Great food, clean, and the service with a smile. The shakes are yummy and big.

After waiting in the drive-thru for 10-15 mins I finally got my order, when I got home to eat my burger, it was really undercooked! This Steak N Shake is by far the worst one I've ever been to! read more

Steak ’n Shake - My to-go order(waited in line for 10 mins) had to-goin the trash! This Steak N Shake needs new employees and better training! - Burgers Near Me - Columbus, Georgia

The food is good but the service is awful. Our waiter never gave us silver ware of napkins. Our order was wrong and items were left not added. read more

It's easy to write a negative review, so let me be one of the few to break the monotony. As I write this it is Wednesday morning, (11/25 at 5:38am)! When I arrived, I was unsure if breakfast was already being served, and the gentleman assured me they could prepare whatever I wanted. I chose the Western'd BBQ sandwich with a large chili cheese fry. Not only was it prepared quickly, but the workers were very friendly, quick to offer utensils and napkins. Seeing how late/early it was, receiving the great customer service, and my meal being ready very quickly, they deserve the 5 stars I give them. It's very easy for someone to go online and complain, but these hard workers were so efficient, so kind, and so well prepared, I knew it was best to give them at least a little something. Even if it is a small, albeit, excellent review. Bravo! I will definitely return! read more

Every time I go unless I check my food they never get it right.order a meal and the first word in the title is bacon but I never get my bacon wtf I want my bacon I even ask does it come with bacon and you say yes but I still never get my bacon wtf I need my bacon man. Yall sure are stingy on them fries. Then I was sitting here eating my Cajun burger with hair but I didn't order no hair. Yall can keep that free meal P.S. TRUE STORY read more

Food was good, service terrible. Dirty silverware, wrong food brought to me, no apologies nothing. Server didn't even tell us she dropped the check off so we were waiting forever for nothing until we found it under our dirty dishes. Wouldn't go back to this location, willing to try somewhere else. read more

The food is tasty and really affordable, but the best part about this location is the service. The servers are all very friendly and the manager made a point of checking on every table. read more

The service was very good, was seated and had my order in, in under 4 minutes. The food was what is to be expected for a fast food restaurant. It was not very busy so my burger was delivered shortly, hot off the grill. I had a Nutella Shake and it was great!! The bathrooms where average cleanliness. The waitress and manager both asked how my food was and the waitress was on top of it getting me another drink before I finished my first one. I had a good experience. read more

I love the feel of the place, its sort of like a vintage look and they keep the place really clean. Other than that, the service is good depending on who you get. The first time I went there I got an OK person that did everything asked but just didn't have a happy feel about her. The second time I went I had an amazing server who went above and beyond. I guess it all depends on the time you go. As far as the food, its grreat! Its greasy, but what fast food isn't? The burgers are actually make from steak and the french fries are fantastic, especially with the cheese on them. They offer a good variety of food and kids eat free on weekends! The milkshakes are amazing! They dont taste like other milkshakes from like burger king or whatever. They are great! read more

I visited Steak and Shake today because I wanted a Grilled Chicken salad. I was so hungry and excited. My daughter's order of mac and Cheese and a cheese burger was fine from what I could see with the naked eye. Well, $15 later I received my Grilled chicken salad (Gnat and all.) I ordered an extra chicken breast for my salad at $1.50 no problem, but it is a PROBLEM when the extra chicken is not there and the chicken breast that was on the salad came from a grilled chicken sandwich because it was covered in Mayo. Thank God I am not allergic to eggs. Finally I get home and open my salad and a gnat flew out of the salad . THAT"S IT! I immediately called the manager and told her I was bringing her the gnat and the nasty chicken salad back. NEVER again. I expect excellent customer service so I guess I will stick with Chic -Fil- A. read more

Terrible Breakfast! Grill was dirty and was just a terrible experience, will never ever return!

Terrible. Spent 40 minutes waiting for our food. Waiter chewing gum obnoxiously. Our waitress was really sweet. However, she just finished cleaning the restroom, didn't see her wash her hands, and almost passed out our food. She came out holding a trash bag and cleaning supplies. People ordered drinks and didn't get them until 5 minutes later. Felt like all they did was walk back and forth aimlessly going nowhere. Soup was hanging under the heat lamp for 30 minutes while I guess one cook made our order. Soup came and it was congealed, and pretty much solid. The only thing I can say is maybe they didn't have enough staff, or lack of work experience. Spent an hour. Probably should have gone to McDonald's. Or Wendys. Or target and microwaved my own burger. read more

my friend and I came in last night at about midnight. there were plenty of tables and only 1 server. her name was Kim and she busted her tail to make sure everyone was taken care of while her co workers stood around and talked to each other. and on top of that they sent extra employees home instead of having someone help Kim. my food was rung up correctly but brought out wrong. i'd only go back here if Kim was my server. Kim also informed me that that day was supposed to be her only day off. and on another note, the other employees were touching and hugging on each other in front of the customers. read more

Decent food and prices, but service can be hit or miss.

I need to mention this is Columbus, GA, near Bradley Park. Need to mention to be fair to other Steak & Shakes which might be better. The more I think of this experience the sicker I get!!! read more

Haven't been in a long while, will not be going back, hamburgers and fries cold. Not just a little cold, but like they had been sitting for at least an hour if not longer. Tried to call them and their number is out of order. Called the Opelika store to see if they had a different number and was told that they do not. I would have given 0 stars, but that wasn't an option. James Sponour needs to step up his game in this world of fast food business if he wants to stay in business. He won't be getting any more of my money! read more

I bought a simple root beer float and there was fucking broken glass in the ice cream

This place has given me by far the worst experience of any food related service. I got cold food and a shake that had something that looked like a bug in it. I immediately returned it and was given a new shake, which id already lost the appetite for, and the new shake was half full on top of that. Disgusting horrible place filled with rude people. read more

Was just bad before, seems to be getting worse. Not sure what's going on over there but you get the impression that no one working there cares. This was the first time I've ever received a check before drink service. Don't bother. read more

This was my first visit and I never made it to the food. The service was horrible. Even though it was not busy AT ALL, we were seated in the very back of the restaurant and waited, and waited and waited for service which we NEVER received. We got up and left and the only recognition that we got were the eyes of the other patrons, who by some miracle were actually eating some food. I will never go to this establishment again!!!!!!!!!! If the goal here is to send you to a better place to eat, then it was accomplished.........We went to Cheddars and got excellent service. read more

I ate breakfast this morning at 9 o'clock at the Steak and Shake in Columbus GA, at 1601 Bradley Park Drive. Let me first say that I love Steak and Shake restaurants, but this experience was horrible. I arrived about 8:40 to an empty parking lot and the only waitress and cook in the establishment were outside picking up trash. Maybe this should present a red-flag when a place is that empty during peak breakfast hours. The two workers followed me inside and the waitress sat me at a table. I ordered two breakfast tacos and pancakes, simple enough right? My food came out about ten minutes later. The salsa served with my breakfast tacos had turned. It tasted like rotten vinegar. I let the waitress know and they did not have any salsa to give me because the whole batch had turned. Next, I started to eat my pancakes. They were so chewy I could barely cut them, as if they had been put in a microwave for far too long. I tried them anyway, and they tasted like there was a hint of blue cheese in them! They were absolutely DISGUSTING! Needless to say, I did not finish them. I told the waitress and she yelled for "Mitch" the cook in the back. So if you go there, and this guy is working, turn around and walk out. Who knows what this guy is doing to the food. I thought my food would be fresh, as I was the only customer, but that is obviously not the case at this Steak and Shake. I have never typed an official complaint about anything, but the experience made me very angry. I will never eat at this Steak and Shake again. There is obviously a problem with management, and whomever owns this franchise should evaluate many of the employees (especially management and cooks) currently working here. read more