so i was ordering steak n shake and i get a cheeseburger with tomatos and ketchup, then it arrives. i take a look at my burger. IT HAD EVERYTHING BUT TOMATOS read more

On my momma yall the worst driver through restaurant in ETOWN. It shouldn't take 30 min take make a thin ahh burger , Yall fr need to work on yall drive through time because I know it's ! Get better ! Acting like yall making a gourmet meal or somethin. read more

The food was awful! Went for lunch during work (I have a lunch way earlier than lunch rush) and I got there when they barely had cars in the lot and the drive though was clear. Went through the drive through and the service was amazing. They treated me perfectly. The food however tasted old and gross. The burger was not good and the fries tasted like old oil. The milkshake I got tasted like straight syrup. With new management the food went bad fast. I'm not sure what's going on but for spending my time and money to be so disappointed is not okay. I've tried calling as well and no one answered. read more

We have only ever eaten in at this location (pre-Covid). I will say drive through lines are long and it does take a while to get this fresh cooked food. My kiddos love the steak burgers and shakes. My son appreciates that it is one of the places that offers A-1 as a condiment. The service is warm and personable (if clearly overwhelmed as on kids eat free days it is packed!). We don't eat there as much as in times past but I wanted to show the people who work hard there a little appreciation from our family. read more

I am from TX and I am working up here, so after work I stopped for a quick bite. The fries are good, the shakes kinda overly sweet, the single bacon steak burger was horrible. Too salty, very small over cooked and just bad.. I will stop for fries and maybe a shake again but never will I waste my time on another burger from this steak and shake again read more

I give steak & shake under NEW MANAGEMENT an A for food quality. They get another A for hospitality and speedy service. They are much cleaner, people don't slide around on the floor from a dirty Greasy floor when you walk to your table. The health department has given them a 97 % health score. The Griller Cook even came over and asked me how was my food I said very good. Then new owner came to my table and also asked me how was my food I told her very good. They all seem to care about their customers. A good STEAK & SHAKE IS BACK! in E-Town read more

Steak ’n Shake - a tray of food - Burgers Near Me - Elizabethtown, Kentucky

The food taste good, however the customer service is horrible. While ordering my food, I was confirming my order was right and was interrupted rudely. I would not want to eat here if that is the same way they are inside. that would set a bad ambiance. read more

Food was good. This was one of the dirtiest places I've been. Floor filthy, booths had hand smear dirt marks all over the back area. Windows are nasty and dirty. It's like no one is cleaning the place. Shake machine was also not working. I was going to eat in but I decided to go out to my car because it's cleaner. I wish I didn't order online before coming here. read more

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This really may be the best burger I've had at any fast food restaurant. The fires aren't five guys, but the Steak 'n Shake burger is better in my opinion. read more

Steak ’n Shake - Original Double Steakburger with Cheese - Burgers Near Me - Elizabethtown, Kentucky

Seems like everytime you try to go there lately they are closed for a few due to staffing shortage or cleaning or whatever. Either that or the shake machine isn't work which is ironic since it's a Steak'n SHAKE. I know stuff happens but just don't have your heart set on getting food or a shake. read more

This is by far the worst costumer service I have received anywhere. My husband and I pulled into the drive threw at 4:45pm last night and was in line for a hour!!! There was only 2 cars in front of us. How is that possible?! We was wondering the same thing. So when the car in front of us got to the window they kept sending the employee away to gather more things either steak and shake forgot in their order or that customer was ordering more food once he got to the window, we aren't sure which. Either way my husband called while we was in line and told Clint the active manager what was going on and how long we had waited he proceeded to call us liars and told us he wasn't doing anything for our wait and it had only been 20 min since we even placed our order. Few things about that. First off we shouldn't have been in line 20 min after we ordered regardless, secondly when I ask Clint to go back and look two orders ahead at the time since we had been in line that whole time and he said he didn't care that we had only place our order 20 min prior. when I asked why he didn't pull the customer up and take their remainder of food when it was done while they continued keeping the line move and Clint proceeded to tell us they don't do that there and he wasn't going to try and make up for our terrible experience. I wasn't looking for freebie. Our meal was only $11, it was the principal and the disrespectfulness Clint represented to us that is making me write this review. He wouldn't even apologize for any inconvenience or wait or anything. He just kept telling us that we are lying and he didn't care. By far the WORST place I have ever been too. And I use to be a server so to see management treat customers like that disgusted me. I suggest Steak & shake re-evaluate their employees and their customer service skills. read more

Came because we really wanted a milk shake. Ordered and sat in the drive through about 20 minutes before we gave up and left without our food. The line did not move. We do not plan to return to this location. read more

So I pulled into the drive thru and was told that they were only accepting card payments. First indication. Then I was told they would be just a minute. Five minutes later, I asked if they were still there. They said yes and that they were working out some issues and they would take my order as soon as they could. Two minutes later I left the drive thru to go inside. I say down and was told that their milkshake machine was broken. I think I remember trying to come here once before a few years ago. I didn't eat here, and I'm starting to remember why. Seriously? Shake is in your name and you can't make shakes? I'm curious how this place is still in business. Oh, I haven't even gotten my food yet. I'll write another review of it's anything less than stellar. So the burger was good. Damn good. I'm impressed actually. The fries though... Who does shoestring fries anymore? And overcooked at that. I'm still upset about the broken shake machine. read more

Here's my problem with steak and shake. The food is yummy. I love their burgers and fries and milkshakes. But the restaurant is dirty and gross, the staff is horrible, and the food takes forever to come out. I only go when I'm super craving it because it's not worth it otherwise. read more

Eat here off and on, and yes they are slow but always worth the trip. Enjoy it. Shakes are great.

I'm really unhappy that I got charged 5$ for a shake and the cup it came in is so cheap I no longer have a shake! Seriously ridiculous! I'll never go there again! read more

Steak ’n Shake - Burgers Near Me - Elizabethtown, Kentucky

Listen Steak 'n Shake, I love you guys. I really do. But I need you guys to step up your game. When I come to Steak n Shake, I expect slow service. I've been coming to the place for years now so I know what to expect. Typically I go to SnS super late at night or after events like prom or whatever because they are open late and it's just fun to sit back at a diner and chill with friends, the longer the wait the more convos come up. HOWEVER, I do expect my food to be at least warm. Things to note at the Elizabethtown Steak 'n Shake (to both customer and employees): 1. You're going to wait, that's just the nature of the diner. If you are hungry and your expecting speedy food within the times 12-7, you need to find a different restaurant. 2. Employees/management, if you expect great reviews, a great staff, respectable customers, TAKE PRIDE AND CARE OF YOUR WORK PLACE. It's a shame to see a classic restaurant go to shambles because of laziness and overall negativity from all parts of the restaurant. Steak 'n Shake, I wish you guys the best. If you want me apart of your team so I can teach your employees how to properly respect and communicate their customers, call me. read more

Steak ’n Shake - Just a TID BIT of the dirty floor. Again, take pride in your business. - Burgers Near Me - Elizabethtown, Kentucky

Went to this location without checking Yelp reviews. By far the worst fast food I've rated ever. Save your time and money and by pass. The drive through service took over 30 mins for burgers, fries and shakes. The food was inedible as my kids threw about their dinners. The only saving grace was their shakes and the reason for the one star. By pass at all means and do not waste your time and money. read more

What is the problem with Steak n' Shake?? We visit Elizabethtown often to visit our daughter, and thought we'd stop in around 7pm for supper. This place looked like a protest mob had tramped through it. Every table was dirty, you literally stuck to the floor and everything was nasty (and it was dirt that had been there for a long time!), when one of the servers. Role loose from her conversation she looked like she wore about a third of the food she served that day. Most of these tables looked like they had been dirty for a long time. This is the second Steak n' Shake we've been in this summer and the both have been filthy with bad service. Come on guys you've got a great product and usually fantastic locations - get your act together!!! read more

Dirtiest restaurant in Etown. No service at all. Food is poorly prepared. Several employees standing around doing nothing but talking to each other. Booths are all dirty, dried ketchup in table tops, used napkins litter the floor under tables. No cups in the self serve soda dispenser. Food quality is sub par. This place has gone down hill over the last few years. read more

I was EXTREMELY uncomfortable when the waitresses began audibly arguing not even 10 feet from me. One exclaimed, " WATCH YOU MOUTH JESSICA!" And I had instant flashbacks to moments of terror whilst watching my parents fight over who would receive custody of me once their divorce was finalized. The experience has shed a new light on employee conflicts in the workplace and how policies should be in place to prevent such things from occurring in order to prevent uncomfortable experiences for guests. But the fries were absolutely delectable; their salt and vinegar finish was as if a Greek goddess had placed her lips on mine in perfect union. read more

Steak ’n Shake - very scared! - Burgers Near Me - Elizabethtown, Kentucky

No stars, the two times I HAD to come her because of family, it took 10 minutes before a waitress even made contact and asked for a drink! Actually had to go find one and explain it and the never was a manager in store. Horrible service. read more

Steak ’n Shake - Just standing there busy not working and talking about their weekend coming up - Burgers Near Me - Elizabethtown, Kentucky

My friend and I came here after an adventure at Walmart, and the server greeted us at a good time. She didn't let my glasses get empty and had really great interpretation of time. Good job, Kendra H! BUT there was a ROACH right beside myself in the booth that my friend saw. And the fries were quite cold, I expected them to be the other way around considering they weren't very busy but maybe its vice versa. read more

Burgers seemed to have stood on the counter for at least ten minutes before they got into my table. Shake was excellent bet served in a foam cup as well as the baked beans. It seems the corporation is moving away from their original roots and cutting corners wherever possible. read more

Won't be coming back to this location. Bland and hurry up and order attitude on the speaker so you can sit 25 minutes in the Drive-thru waiting for your food. There was only one car in front of me. Fries were, warm and not seasoned like I asked. Burger was good but pretty sure it was not the one I ordered... at least it was a double. Disappointed in the shake too... just put it in a cup and a soda lid on it, no whipped cream, no cherry on top... all the employees looked like the hate life. read more

Waited six minutes for someone to acknowledge us, when they had open tables. The dining room was dirty. The restroom smelled of grease and the floor was sticky. They were using the same mop in the kitchen and restroom. Doesn't Elisabeth Town have health inspectors? A couple of the servers seemed annoyed, when interacting with customers. They messed up the order. We had to get our silverware and napkins. Yelp needs a 0 star option. read more

The food is really good tonight and our server is working her butt off as is the other one that I see on the floor. I say this bc I am watching these two run this entire floor while two others are on break AND a manager is on break. One of the servers noticed that there was a couple that had been sitting for a long time not being helped. She ran over and took their order then stopped at the table that the manager was sitting at (with her husband and their bag from McDonald's) and said "this is really pissing me off. There is now way we can cover yellow and orange and our own sections" the manager said something else that I didn't hear and the girl went back to running like crazy while the manager went back to eating. I've been a restaurant manager before. You don't break when it's busy and you don't bring in outside food that others can see (such as McDonald's). I feel so sorry for these girls bc this place is packed. This manager needs a refresher course on how to manage. read more

Steak ’n Shake - This is the manager that was eating McDonald's. She finally got up and did something. - Burgers Near Me - Elizabethtown, Kentucky

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In the 15 years I've lived in etown, I can count maybe twice where I have came in and had good service. The hours are convenient, that's why I ever even come in here. Drive thru isn't any better. The food is usually good if you take the hour or so to sit and wait on it. Service sucks though. Carlos is probably the only guy in there who knows what's going on read more

Worst service ever. Been her an hour and still waiting for food! Ordered three shakes. One came Out after 10 minutes. Waited half an hour for the other two and they still didn't come out. Had to ask them for our shakes. 45 minutes later waitress brings food. Sets food in front of me and it's not mine. The whole order belonged to another table. Finally brings the two missing shakes out and one is wrong. It's peanut butter. Good thing the gal who ordered it isn't allergic to peanuts!! So here we are an hour later with no Chili and no food whatsoever. Will NEVER come here again. When we got here 4 tables were filled with people all the other tables were empty. We watch a couple who were already seated when we got Here get up and walk out. Unbelievable! Customer service sucks!! Hour and fifteen minutes and food is finally here. And it's cold!! They forgot the Chili too!' What a sad place this is. Bunch of Useless people working here. read more

Buy a floor scrubber and USE IT! This place is filthy! Wipe down the dividers in the booths when you clean the tables (hopefully with a clean towel). Don't use the same towel on the window dividers, use microfiber towel with glass cleaner. That way you aren't killing trees. read more

Steak ’n Shake - Look under the tables. They all look like this. - Burgers Near Me - Elizabethtown, Kentucky

Nasty 3- way chili no meat onions on the side the so called chili looked like hormel chili beans from a can except very dried out service was horrible the female manager took forever to come talk to me like as if she didn't want to or was scared which she should of been I was ready to throw the 3- way chili at her or her waitress didn't matter which one don't ever order their so called buttermilk pancakes came to me cold not enough butter or syrup tasted like rubber!!!!! We're not fluffy or warm!!!!! Managers, waitresses and cooks seriously need to be re-evaluated at the Steak 'n Shake in Elizabethtown Kentucky read more

Steak ’n Shake - Steak 'n Shake so called 3-way chili!!!! NASTY!!!! - Burgers Near Me - Elizabethtown, Kentucky

We waited in the drive thru for about twenty minutes to get our order taken which isn't unusual since there isn't dine in so we were okay with a wait. When we finally got to the speaker she asked what we wanted and we wanted two of the same meals and she said she could only take one at a time so she told us to slow down. No joke we waited for five minutes for her to continue our order. After everything we said she would tell us to hold on because we were going too fast. Once we were able to order, it was another ten minutes to get our food. Either she was brand new or she was doing everything by herself. And once we pulled away we realized shorted us some of our food but by that time we were done and refused to wait anymore. The food was ice cold too. Worst experience we've ever had at this location and would not recommend it read more

I love Steak 'n Shake but my experience today was less than pleasant. I think a majority of the problems could have been resolved with more staff. A limited staff resulted in wrong orders, poor service, and less than acceptable clean facilities. I have higher expectations for Steak 'n Shake. read more

I don't understand how the last FOUR times we have been here they are out of chili. It isn't as if we show up at midnight or two in the morning. We usually eat dinner between six and eight and they always seem to have "just run out". Maybe they should take a can off the wall and heat it up. read more

Took way too long for our food to be delivered. The cook had very little efficiency, and seemed to be taking his time on purpose. Bland food as well. Won't be coming back to this location again. read more

THEY ARE RUDE AS F**K we waited 30 minutes for shakes and cheese fries and fries tasted 3 days old never coming back

shards of glass found in milkshake!! tried calling location and headquarters and just got put on hold. this place is a lawsuit waiting to happen! do not eat here. read more

Steak ’n Shake - Burgers Near Me - Elizabethtown, Kentucky

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The service was below average, and we were not seated promptly. The waitresses were quite rude, and my shooters looked dilapidated and did not taste properly. I do not recommend this location at all. Go find a different place to eat. read more

Whole staff is ridiculously under qualified for their jobs. Food was cold when it came out after an hour of waiting on 4 sandwiches. Manager was rude. Very unpleasant experience I will never be returning there read more

Absolute shit is what they serve here, the only thing that's was half way good was the fries and the shake. It took them 20 mins to even come on the drive thru speaker. And by the time we got our food it was cold and they also gave us some one else's cold food with ours. I got the frisco burger and there was like lent all over the bread. Definitely not coming here again. read more