Horrible customer service. My husband, friend and I walked in to the restaurant and no one greeted us and we just stood there for about 10 minutes waiting to be seated. No one spoke to us or was even aware of us waiting. We ended up just walking out and leaving. Horrible horrible horrible!!!!! Never coming here again. Regardless if the food is good or not, the bad service sent us away! read more

This is an awesome place to go eat with the family/ or friends. It's cheap, it's good, the shakes are awesome. They're open 24/7 so it's the perfect place to go when you have late night munchies. Staff is always friendly. I've never had a bad experience visiting this location. They get really busy sometimes but I never regret it when we go to Steak 'n Shake. read more

POOR POOR POOR service! Sat at table for at least 10 minutes, NO service! Saw at least 4 employees standing around doing nothing at all! I have twin boys, so it's not like we were too quiet or easily missed. I will never visit this restaurant again NOR recommend it to anyone traveling! Dont even want to give a single star on service. Lazy! read more

How is this location not shut down yet. Bad cooks, Bad employees, and the manager "Tracy" is very rude. The atmosphere is unfriendly. I will never go back to this restaraunt when cook out is right next door. read more

Prices are low, food is decent. Gave a 2 star rating because I was not told that substituting american cheese with pepper jack cheese incurred an extra charge and the cashier very obviously rolled her eyes when I asked her about it. Also, the Cajun fries are just their regular fries sprinkled with the seasoning they have on all their tables yet is an extra $0.29. read more

Threatened to have the cops called on me for my grandpa making a joke. HORRIBLE food and even worse service. Waited over 45 minutes to get seated when there were plenty of tables open. Will NEVER go back... read more

Play with menu. I got a royale with jerk sauce. Seasoned Cajun fries. No disappointment here. Black raspberry shake was intense. I was in a hurry. Food came quickly. Check not so much. Not a long wait tho. read more

Good food bad service. Never brought us our bill our waitress was mia and every other one ignored us. We went to register where we were ignored for another ten minutes. Seen a lot of employees coming in from outside and they all continued to ignore us. We could have left without paying, nobody would have cared or noticed. read more

I ate here with my friends a few weeks ago , we all got burgers and 2 of ours was still raw in the middle we told the manager and she gave us credit for the next time we came for 2 free meals . I went back today and my friends was the same as last time and the bread on my soggy when all I had on there was ketchup. The manager was not dressed in any type of uniform saying she worked there and was rude !!!! Our server was also rude but we still tipped . read more

Went there to-night ordered milkshakes took 20 minutes to get them after receiving them two of them taste like they there been freezer burned or thawed out in the refrigerator the last time I went they gave me the wrong one I will not be back again poor service their rating ain't even been updated since August the floors look like a dumpster and smells like a dumpster read more

What can you say about a place you can get a great burger and fries for $4?? The garlic burger was a bit greasy but the regular fries were awesome!! read more

I love Steak 'n Shake's food, their burgers have a great taste like no other, and the shoe string fries are the best (especially with some of their seasoning). It's really a hit or miss at this location, and depending on which server you have. We've had a few that were great... friendly, attentive and fast. Then we've had a few that were awful. The last few times we've gone, you have to order extra fries because they barely give you any. And if you want your order to be correct, do NOT use the drive thru or call in. Every single time I've ordered through the drive thru, the order has been totally wrong. read more

I'm not sure why I continue to feel disappointed almost every time I visit this place. Most of the times that I've visited, the restaurant gives me what they feel like giving me and not what I order and pay for. Today I visited and ordered the 4 for $4. My burger was not made the way I ordered it and they left out my cookie. It'll be a while before I come back. read more

Banana Milkshake 2-4pm only $1.50! One of the best options for milkshakes in fast foot. Their Steakfrank would be my favorite item. Please remember the white paper hat! read more

The place was packed when I visited. The staff were all friendly and the server, even though busy, was attentive to our table. Steak 'n shake burgers & fries are always a good choice ($4 is a deal). Their shakes are also really good. I like that kids eat free on the weekends (dine-in only). I'll definitely be back to this location. read more

Came here after the championship game and the restaurant was half-full. We waited for 15 minutes to be seated and no one ever came. If we couldn't get seated after 15 minutes of service in a establishment at half capacity, I couldn't imagine the timing of our food. read more

This was our first time eating here. We were greeted quickly by the host and sat immediately. Our waitress ( Sara ) and the manager was very nice and polite. She kept the drinks full and check in with us about every 5 minutes or so. The food came out quickly and right to the order. We will drive the extra miles to go here VS. Greenville SC. read more

This is the WORST experience ive ever had in my ENTIRE life. They forgot my order, and when they did bring it out. It was gross. I am EXTREMELY UPSET because I was hungry. read more

I love the milkshakes here,the burgers are good,and the waitstaff are friendly and hard-working and trying their best to do a good job-I also enjoy the bright decor which makes me feel like I'm on vacation-Unfortunately the management here seems to be inefficient and unconcerned about improving the slow service and chronic mistakes on orders-I have been eating inside several times a week recently and something is ALWAYS wrong-After being seated at a dirty table and served tea that was undrinkable-AGAIN!-I complained to the manager,only to be told the tea urns were supposed to be cleaned on the night shift so he wasn't responsible-LIKE I CARE!-It's easy to see why service is so slow and so many mistakes are made on the orders with such an aloof attitude from management-Just abysmal. read more

Not coming here at nights anymore, service sucks completely! read more

Steak ’n Shake - Poor service at night - Fast Food Near Me - Gastonia, North Carolina

Kids eat free on the weekends so it is always packed. this is a diner joint even though it is a franchise. You get diner quality food which is good for me. I have yet to have a garlic cheeseburger that I do not enjoy here. When crowded be patient as most of the staff is working hard. read more

I mean, it's Steak 'n Shake, you don't expect much. But never order any of their seasoned fries, you will NOT get them. The last 3 times I've asked for salt and vinegar fries (including about 20 minutes ago) I just got regular fries. Might not be a big deal if that wasn't the whole reason I went there. read more

It is decent food if you are wanting clogged arteries. So much grease, I have to ask for extra napkins to dap the grease from the meat.

We went into the restaurant and stood 5 minutes, 3 different servers walked by and the manager was at the register beside us and not one person greeted as they walked by and the manager made eye contact with me and never said one word. We left. Very disappointing, we usually go at lunch time and it's never like that. We will not be going back at night again. read more

The worst Steak N Shake ever!!! Drove 65 miles just because we are such a fan of the franchise. Extremely disappointed! The place wasn't even that busy but way understaffed and lousy service. The cook is yelling hey I need somebody to take over I have to take a piss literally! While wiping sweat from his forehead on to his wrist, it looked like he just got out of the shower. After 25minute wait just to get our order taken and 30 more minutes to get food. Mushroom burger had 2 tiny fingernail sized mushrooms on it. Noticed several other customers returning food around us for similar reasons food not properly made. We left our food on the table uneaten and headed out the door, couldn't even get someone to take our money or find a manager so we left and gave up! No comparison to Steak n Shake at Myrtle beach, they are always packed yet you still get service in a timely manner and the order always correct. If you notice Wendy's and Chic Fil A down the street are packed and your place is only 40% capacity take a hint the locals know better! You are going to run out of business eventually. read more

Food was decent but they really need to clean up their parking lot, trash everywhere. Gives off a bad vibe when you're sitting in the drive thru waiting on your food. read more

I like Stake and Shake, but just not this location. There was a lot of staff, but not good service. We asked for a table, had to wait for them to get around to cleaning them off, then 2 families were seated that came in after us. The hostess didn't remember writing our name on her clipboard. Then Courtney rolled her eyes when I reminded her a second time for a table not a booth. Service was slow. Order was wrong, like he never even heard us, our side salad came way after our burger and fries were served. One refill after a long wait for food. Bottom line is the food was good for the price, staff and service need big improvement, and if you chose this location make sure you have time to wait...and wait...and wait. read more

Worst drive-thru service I have ever experienced. Drive-thru attendant was very rude, even though we only treated her with kindness. Had to pull up and wait as others came and went through the drive-thru. When someone came out, they only had half our order. The milkshakes looked like they had been dropped on the floor. I loved this place, but it was so bad I don't plan to return. read more

This place was so dirty... I really don't know how they are still open and serving food!! The floor was disgusting... The restroom was even worse... I had a hard time keep my food down when I went to the restroom... It smelled like they never changed there mop water. This place is so bad I wouldn't let my dog eat off the floor!!!!!! read more

Worst service sat 15 minutes not even a server came to the table for drink order!! My advice is to stay away if your in a hurry worst service in Gaston county hands down read more

I went through the drive thru and they told me to pull up, so they could bring my order out when it was ready. They never bought it. They don't know how to cook or make milkshakes. They food and drinks are awful. I will never go there again. read more

The burgers are thin and the fries are too skinny for my liking. The food was hot when we got it but based on the thickness of the items I wasn't full and had to eat another small item to fulfill the meal. I never had the shakes here and I might try one of those next. read more

Terrible service!!! I have walked out a couple of times because after being seated no one came over to take our order. Tonight I was calling in a to go order was put on hold for like 10mins. I hung up and called back and informed them I had been on hold for a while...they said sorry but we are busy. Ok so that makes it ok to put someone on hold and forget about them. read more

Stopped in tonight and got overly full. The waitress was great. The only downfall was that we had to wait in line for 10 minutes to pay for our meal so that we could leave. read more