The food is always great, the service was poor, had to flag the lady down to refill the drinks and only got 1 refill the whole time we were there, ate most of our meal without any drinks. It was awful especially when other tables were being served by different waiters. For the price you would think we could have gotten better service. read more

I have always been a TR fan but I've noticed a decline in my steaks. I always order the ribeye and it used to be so good. Haven't got a good one in quite some time. Have they changed management or steak suppliers? I order med rare. This is the steak I got Saturday night. It was marbled in fat and some of it was downright unchewable. I showed it to the waitress but told her I didn't want another one due to the quality of the one I had.she said she would make somebody aware but nothing else was said to me. I'm very disappointed. I took a picture but don't see an option to attach it. read more

I'm not a fan of chains but I couldn't find any locally owned restaurants nearby. Texas Roadhouse was recommended by the hotel and is a busy place. There was a little bit of a wait but not long. Warm rolls are brought to your table when seated. Kyle was my waiter and kept my tea full and even got me a new steak when the first wasn't the way I ordered it. I went with the Dallas Filet but whatever I was brought out first was a well done sirloin. My replacement was not cooked as long but still not really a filet quality but much better than the first steak. The baked potato and Caesar salad were great and the rolls. The steak was ok but not the quality I expected. Overall this is a good option in Gastonia to dine. read more

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Once again we had a great meal at Texas Roadhouse. I got the New York Strip but it looked more like a North Carolina Strip. (see photo) We LOVE this place. People complain about it being loud but I think it's ENERGETIC and FUN. Michelle took care of us and we really enjoyed our time here tonight. read more

Texas Roadhouse - My "North Carolina cut New York Strip. It was PERFECT. - Steakhouses Near Me - Gastonia, North Carolina

How do you open at 3:00 PM and have your servers scheduled at3:45 pm. Terrible lack of planning. Hope they get the food right. The parking lot was packed. read more

Good food. Great service. Good value for the money. The servers were attentive. Quick read more

The food was great and we had a awesome waitress Cheyenne Johnson. She was very polite and energetic. This was one of many great supper at Texas Roadhouse. . Thank you Cheyenne Johnson you the best. read more

Service very good, food on the other hand needs improvement. Don't order the ribs they are very dry and the only thing you can taste is the liquid smoke, shrimp, and steak nothing to write home about. Chicken is also dry. read more

Great food, waiter was excellent, would recommend to friends. Got the call ahead seating and table was ready when we got there.

Everything was delicious and the service was great. The atmosphere is always fun and exciting!

Texas Roadhouse hits hard every time... except this time. We told our waiter medium well she heard well done, extra dry. If you're interested in technology classes our server can help you out, very good with computer. Birthday song was on repeat... more precise 5 times ( take that as you will). Rebecca about broke her a** walking on the ramp. Bathroom was skinnyyyy... so we had no problem. If you like a big gathering this is the place to be. P.S. picture of a little treat in the bathroom read more

Texas Roadhouse - Little treat - Steakhouses Near Me - Gastonia, North Carolina

Today was the worst experience my children and myself have ever had. I will say our waitress was Great. But the food quality was terrible. I had and 18 oz ribeye and my daughter had a 14oz strip mother were under cooked and we had to send them back. While waiting for my good to be brought back out, I had to jump out of the booth. Yes jump due to a roach crawling on the wall and began to crawl on the table where my son was still eating Because of this we all got up. I informed the manager when she brought my food out but she didn't acknowledge what I said or even ask where it was this is completely unacceptable. I am not happy. I asked her to walk with me to the front so that I could pay my bill. I am dissatisfied. read more

Service is either hit or miss When it's busy service sucks lol Food is good when fresh and they don't forget about it Ambiance is loud and sorta annoying tbh read more

The food at this restaurant is always amazing. However, the only thing that I have an issue with is the experience that you will have there if you were going as a group because it is going to be extremely difficult for you to hear anyone else talk overall their food and their service is amazing though read more

For my daughter's birthday she wanted to go Texas Roadhouse and since we're all in love with their yeast rolls this was a no brainer. Upon arriving it was a packed so a little of a wait but that's expected but once seated we were promptly greeted and drink orders was taken and 2 bread baskets was placed in front of us. I ordered the BBQ chicken plate and steamed vegetables and my wife and daughter split a plate of ribs and steak and bowl of chili. The chicken was juicy and not over cooked and the vegetables was cooked to perfection. My wife really enjoyed her ribs but said the chili was just a tad spicy but was food. We all enjoyed our meal and kudos to my kid for pipicking Texas Roadhouse for the evening for the win. read more

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Nothing like a juicy well seasoned medium cooked steak and grilled shrimp served with a side of buttered corn and steak fries. #Gratuityadded #FollowMe #CulinaryCritique #CLTFoodie #TexasRoadhouse #704Eats #GasHouse #CharlotteEats #followmeback #endofyear #Steakdoneright #CharlotteBites #EatDrinkCLT #CLTEats #704Foodie #CLTFoodScene #SavorCharlotte #CLTfoodexplore #GastoniaEats #latenighteats #ncfoodie #Mukbang #foodiesofcharlotte #ilikesteak #gastoniagotalot #shrimp #EatDrinkCLT #eattheworld read more

Texas Roadhouse - Steakhouses Near Me - Gastonia, North Carolina

Came to this location for the first time pretty busy Sunday typical around noon. Wait time for 2 was minimal 5-15 minutes. Checkin host was amazing greeted everyone with a smile & efficiently. Waiting section inside is way to tiny for the weather and all the elderly anyways. Hanna was our server absolutely phenomenal! She was on top of everything had great suggestions very accommodating for the requests when they didn't have the first option requested. She didn't rush us through anything was very patient funny & kind. Felt like we was visiting a friend instead of just a server doing their job. Definitely will be back and requesting her EVERYTIME. She made everything so enjoyable. Food was great per usual. Thank you for everything Hanna that 25 min drive was worth it see ya soon! read more

Great food and good service Always clean Food is great flavor The rolls are always soft and fluffy read more

Went to Texas Roadhouse for the first time and was really pleased with the whole experience! When you enter the restaurant on your right is a meat counter that has tickets on the outside glass that correlate to a steak in the counter with the same ticket. You can choose from a hand cut steak from 16-26oz or you can order from the menu. I chose a 16oz NY strip and my guest had the 26oz steak - the largest one! We were seated and a if you happen to sit in Nick's area you are in for a treat. He was just awesome! Helpful with menu selections, drinks and sides. He served us promptly and checked back just enough for us to know he was there, but not intrusive. It was nice when Jonah, the manager, came to the table, asked me if it was my first time and made sure we were satisfied with our meal. Several people were celebrating birthdays and it was a nice vibe in the restaurant. You do have to wait a bit, as they are cooking these steaks to absolute perfection. Mine even had a char on it that was amazing!! Don't pass this place up whenever you're on the mood for your next best steak!! PRO TIP: Let them know if this is your FIRST time in a Texas Roadhouse!! read more

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First, and last, time to this store. Sat at the bar, not all that busy before the big dinner rush. Fairly prompt welcome from the bartender Mikaela, and then that's when all the good things stopped happening. Ordered the 16 ounce prime rib at medium temperature. Had the house salad and broccoli for my sides. Salad came out after about four minutes. The prime rib showed up less than two minutes after that. I was concerned about the temperature of the meat given how quickly it came out after being ordered. It was nearly rare. I couldn't get the bartender's attention for more than 15 minutes because she was dealing with another upset customer who didn't have a properly cooked steak, and then trying to figure out why Angry Orchard was coming out from the Bud Light tap. The gentleman to my left sitting next to the service station was dealing with insects crawling on the bar. By the time Mikaela got back to me I was thoroughly disgusted and had no interest in eating anything else. I spoke with the manager, who confirmed the stake was still rare. She offered to take it off the bill. Imagine my surprise when I got the bill and only 50% was taken off. I didn't fight it because it was the only impossible to get anybody's attention due to having to switch all of the beer taps around because they were all incorrect. The rolls are good, but not that good. Go to outback down the street, or Cracker Barrel across the parking lot. read more

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Great Service and Great Food! Ambiance: You can pick out your own steak. Has a bar and fully packed atmosphere for a Wednesday. read more

One thing I will say about this Texas Roadhouse is that the food is consistently excellent. While I've experienced both great and not-so-great service in the past--such as one visit where our table was never cleared, leaving a pile of dirty plates and empty glasses--about 7 out of 10 times the service is outstanding. My husband and I always enjoy coming here, as the food is delicious, the atmosphere is welcoming, and the restaurant is exceptionally clean. read more

Our server Ashley was fantastic. She was very friendly and professional, the restaurant was packed and the food was very good. Highly recommend putting your name on the waitlist. We appreciate the military discount. Happy New Year read more

My waiter was really friendly to start with. But my medium well steak was still undercooked but thankfully they were nice to take it back and bring back what I wanted. I do recommend; the only thing was the steak but other than that, I'm satisfied!! read more

The food was real good. The waiter was friendly and fast. The place was clean . We had a good experience with them

The customer service at this location is amazing! My server Josh was excellent, very fast and personable. Courtney was also an amazing server super nice. All the staff I interacted with were so friendly! The food was great! read more

Was at Texas Roadhouse last night, the wait wasn't too bad, but the service and food were awful!! The waitresses wanted to stand around and talk to each other. Our waitress took 20 minutes to even come take our order, another 10 minutes to get our drinks, food finally came out and they didn't have all of it, asked 4 times to get more bread and she never brought it. Never came back to refill drinks, had to tell her twice they didn't have all of our order. We will not be going back again. read more

The steaks were cooked phenomenally. My littles devoured a sirloin between them. The waiter was great and attentive considering it was a weekend and super packed! read more

They make sure you are taken care of and not just standing at the table waiting, Food is good Spacious read more

I'm writing to share some concerns regarding my recent visit to your restaurant on July 22, 2025, which unfortunately fell short of expectations. We arrived around 7:30 PM and didn't leave until after 9:15 PM due to multiple delays and issues with our meal. While the restaurant was understandably busy when we arrived, it slowed down considerably soon after yet the service and food quality remained disappointing. * Our appetizer was served cold, and we were unable to speak with our server until about 15 minutes after our entrees arrived which were also prepared incorrectly. * My steak was cooked incorrectly not once, but twice. Even after a recook, it still wasn't right. I ordered it medium rare and have pictures for reference. The steak bites were given cooked wrong twice. * I ordered a loaded baked potato and a sweet potato. With the recook, I was brought plain foil-wrapped potatoes with no toppings, despite paying extra for the loaded option. These were brought to me by the manager, but by that time I didn't have the opportunity to eat them. * Our server was polite but clearly overwhelmed. It took nearly 20 minutes just to get his attention, and our drinks sat empty for much of the evening. After our order was taken, there was minimal follow-up or check-in. * Most of our time was spent simply waiting on food, corrections, or any assistance. The table by us had similar issue. While we did leave a tip and paid in full, our experience was frustrating and far below the standard we've come to associate with Texas Roadhouse. We're not writing to ask for anything for free, but to ensure that management is aware of what happened so that improvements can be made. This dinner was meant to celebrate a special occasion I had just graduated with my master's in nursing and I specifically chose Texas Roadhouse to mark the event. It was extremely disappointing how the evening turned out. We hope this feedback is taken seriously and that steps are taken to better support both the kitchen and wait staff during busy hours. Thank you for taking the time to read this read more

Texas Roadhouse - "Medium rare steak with loaded baked potato and sweet potato with brown sugar, butter and cinnamon " - Steakhouses Near Me - Gastonia, North Carolina

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Food was delicious! Service from our server Amy was awesome!! We were in a booth corner, so cozy and fun! We can't wait to go back! But gotta beat the crowd! read more

Texas Roadhouse - Steaks and margaritas!! - Steakhouses Near Me - Gastonia, North Carolina

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When leaving reviews, I really like it to be "balanced" (pros and cons....IF any cons.) I genuinely cannot think of a pro.....the women's bathroom was pretty clean I suppose, restaurant was overall pretty clean. (Minus the men's restroom, my husband said the floors had puddles of water from the ceiling leaking.) As a former waitress and current restaurant partner; I really HATE to be negative towards places, but I was flabbergasted by this TXRH. I worked at the Roadhouse in Tyler, TX throughout undergrad and grad school. I've NEVER seen a roadhouse so dead, but after eating here - I can see why. Upon entering, the host never looked up from her phone. I had to grab her attention after standing in front of her for 45-60 seconds. Rolls were rock hard - not the waitresses fault, but we kindly asked for a new batch since they were too hard for our toddlers to eat. She brought a new batch, but those too, were hard. Unsure if they've been sitting out since opening (an hour before our arrival) or what. Manager didnt seem to take any Initiative with guests. Never saw her greet any tables. I watched her stand and chat with the host and then sit on her phone through the alleyway door. She was also VERY slow to get anything done. The table next to us complained that she never came back with.....whatever sauce they wanted. Service was next to terrible. The whole place had maybe 7 tables. I don't know where our waitress kept disappearing to. I had to hunt turn to another waitress for a refill after 20 minutes. After paying, I asked our waitress for a refill of milk for our kids. She assured me she would be right back - 15 minutes went by. I continued to wait. Unsure of whatever happened to her. I turned to the on duty manager for a refill. Again, another 10-15 minutes for milk. I don't understand since there was almost no other tables in the facility. read more

Always very good. Sweet tea is wonderful. Steak is always cooked the way I like it. The corn is outstanding.

First off, the staff is amazing. Very friendly, polite, and fun. It is also a cool atmosphere. For this, five stars. Where it fell short was the food. I got the grilled BBQ chicken that was $13.49. I expected a nice portion but instead, I received a FLATTENED small piece of chicken. It was dry and rubbery. I asked the server if it was fresh, frozen, or old. He said it should be fresh. I didn't want it so the manager kindly took it off the bill. My friend got the baby back ribs, which we shared and it was good. The bread was so good and the sides were ok. Overall, the staff and atmosphere were great but the food was overpriced and not impressive. Unfortunately, I don't think we will return. read more

I don't think I have ever been to this place when it was not absolutely full of people unless it was closed. They cook it pretty good steak. I have to give him that. Texas roadhouse is always my standby favorite. read more

Texas Roadhouse - Steakhouses Near Me - Gastonia, North Carolina

Food definitely cold as ever and I have never eaten at a Texas Roadhouse and my food cold. Meaning like it had been sitting inside the fridge. Service was absolutely great. The overall ambiance was okay considering the lack of space from where we were seated. read more

I'm absolutely disappointed in the service today, I had ordered a replacement meal 3 different times, first time I ordered I got a bacon cheeseburger and I had 2 hairs in the burger well I sent it back, the 2nd replacement came out and it was raw and I mean like the top and bottom of the patty was cooked but for some reason the middle of the burger was RAW it's like you just pulled it out of the package that's how raw it was, I ordered medium well and the burger was not at all the the manger Ally wanted to argue and say well that's what you wanted, um no ma'am i said medium Well not medium raw there's a difference so we sent that burger back and at this point I didn't eat, we went out for my farther in laws birthday. Texas Roadhouse DO BETTER!!! read more

Never ever had a bad experience here and we go quite often. Great staff and great food and the most reasonable prices in town. It can be a little pound but definitely not overpowering Thank you Texas Roadhouse for providing good food at a very good price! read more

Can't say enough good things about TR my entire family loves it!!! Rolls are always on point and a steak paired with their rice is amazing

The only reason this isn't a 1 is because our waitress was great. I had a party of 8, it was a birthday celebration, it was a busy night, I understand that. But after checking in on the app, confirming on the phone, showing up early when they told me to, waiting an extra 48 minutes, they put a party of 8 at a table that can barely sit 6. When I talked to the manager about it, she very rudely said "I fit 8 in there all the time, deal with it or get back in the queue" (for an hour and a half...) 3 of our party had to go sit at the bar just so they could have a SEAT! The manager was not helpful at all, and the birthday was off to a terrible start. The ONLY redemptive thing about it was the fantastic waitress we had, she was kind, fast, and always there when we needed more break or drink refills. I wish I remembered her name, because she deserves a promotion! If it wasn't for her great service, we likely would've left. Again, I understand this is a busy store... but when someone calls, checks in online, waits almost an hour EXTRA, you should give them the table they reserved, not a booth for (maybe) 6 kids. If you want good service, go here! If you want a comfortable seat where you can eat without bumping your neighbor... don't go here. If you want to support a place that has a good, efficient, and helpful manager, DON'T GO HERE! read more