Worst experience ever. Arrived at 7:05 to a restaurant filled 2/3. Rest were dirty tables with dishes still on them. Waiter cleared the table and then sat us. 8 min later or so he finally came back to take our order. Cheeseburger, fries, shake, turkey club, fries and water. Nothing complex or so we thought. While waiting the tables were bussed every so often or as needed for new customers. Employees argued with each other through the pickup order window. The shake arrived after 30 minutes. At 7:53, a woman came out of the kitchen and said they didn't have any turkey but I could order something else. She did apologize but this was 50 minutes after arriving at a fast food restaurant. We declined her offer and promptly left, never to return. You've been warned. , read more

This Steak 'n Shake is on par with others. The biggest drawback to this one though are the LONG drive thru times. I'm actually glad that it takes more time to make a Steakburger than a typical fast food establishment but what I am not ok with is the abnormal amount of really large spiders on the outside wall of this restaurant (at least this summer). They are on the wall just after you order but before the pay window. Creepy! Still, best burger in the area that you don't need to leave your car for. read more

This S 'n S has been on the steady decline every time I've been here in the last 5 years. They seem incredibly understaffed, considering the last several times we've given them "another shot" they seat us at a dirty table (with crumbs and used placemats) and never cleaned it off. The last time I was here about a week ago it took us over an hour and a half to get in and out, with about 50 minutes of that waiting to be greeted at our table, waiting for the check, and waiting for someone to come to the register so that we could pay and leave. I felt bad for the manager, she looked way too stretched thin. read more

I tend to always come to this place and I love their warm and cheese melting burgers which makes me excited to come back. Although tonight I came to get a good burger it didn't end that way... I first sat through a long drivethru wait and then once I got my food and start eating my burger it is was cold!! The meat and the cheese were both cold. The cheese wasn't at all melted. It was actually freshly taken out of the fridge and put on the burger that's how cold it was. I am furious! Money not well spent. read more

Horribly understaffed. Had one cashier with 9 cars in line and three customers inside waiting to be helped. I completely understand why the employees had a bad attitude and feel bad they have to suffer because of Poor management read more

Went in the drive thru, took 10 minutes to order and I states 3 times that I didn't want cheese on my burger. I get home and open up the burger and there is cheese in it. I don't think it's that hard to just listen to instructions and not put cheese on the burger?? I will not be coming back here. read more

I enjoy great food and service at my nearby Steak N Shake, Glenview, Ill. All the servers and managers are alert and attentive to their customers. Happy that we have a unit near our home. Jim Tatooles, Northbrook, Illinois p.s. like the blueberry pancakes for breakfast. read more

Decided to drive through, and even though there were 3 or 4 cars in front of me, I figured it would be quick. Ten minutes later there were two cars in front of me, and it's possible that the font car was finishing her order. I realize I had ice cream at home and decided to leave. As I drove out, there were about 3 cars in line waiting for food. They make a nice shake here, but with this impossible situation, I think their days are numbered. read more

Food was okay. The lady that served us was very nice tho. It took 5+ minutes before we got seated.

Definitely better than the other national chains like McD's and BK, but not as good as the Chicago Deli's. That would be Hamburger, Hot Dogs and Gyros for you out of towners. read more

Always great service!!! Staff works hard to get everything out very fast. With it being the only drive thru in the area great place to grab a quick bite to eat. Plus can't get enough of the fresh made burgers. read more

Terrible. Waited 2 hours for crappy shakes. When we decided to leave because it took so long, they still charged us. Worst service I've ever had. read more

This place is gross. Everything is sticky and it is just dirty in the restaurant. The food is really cheap and it really tastes it - their fries are just bogus - so thin they don't taste like potatoes. The shake was so disappointing, part lumpy, part milky - it was not what I expected from a restaurant with "shake" in the name. When it was time to pay, I had to wait while the lazy manager talked to her friends at a booth. She saw me - just ignored me. Finally I had to call one of the cooks to get me help and she was not pleased that I tore her away from her conversation. Bad experience. read more

S& S is a little far so I don't get there often. Their burgers are really juicy and the ingredients really come together. I usually get the frisco melt. I had one of the new banana shakes and it was tremendous. You get a free kids meal with each regular meal on weekends which is a nice value. read more

I came here 8 minutes before it closed waited in the drive through talking to the speaker for 3 minutes before they told me they were closed. We drove across town to enjoy the food here. Very upset won't return ever again. Service was horrible. read more

Feeling sorry for the ONE WAITRESS working right now. Manager doesn't seem to be helping much. Food was fine; service is understandably slow. Have never been in a restaurant so understaffed. We have not been here in over a year because of prior service issues. Things haven't changed much, I guess. read more

Just OK- however, the price is unbeatable . Service was pleasant and the place was clean. Not much to say about this place besides if you are looking for a quick and decent burger for a great place, check this place out. read more

I stopped by here on Saturday, April 6th, at about 10 PM. The young gentleman that was working the drive thru was the nicest, friendliest cashier/order taker ever. I just wanted to get that out there in hopes his manager or someone will see this and commend him! read more

I have come to this location a few times in the past year and the drive through line is so slow and takes forever. I've come late at night, on a week day and just now at 3pm on a Sunday. The wait is ridiculous. They either shouldn't have a drive through because it's not "fast food" or they need more staff. It's so frustrating because they catch you and have you order and then you are stuck waiting forever!!! read more

The wait was terrible, then when i ordered a chili 5 way without onions they said they were out of the spaghetti noodles. I then ordered a double burger with just cheese and ketchup and the put onions on it. Now what really made me upset, i went inside to get a new burger made and a customer ordered and got the chili 5 way correctly. Never will go back read more

I would give it zero stars but at least a half of the staff is very friendly. The other half isn't friendly at all and it takes a long time to get the food out read more

I just want everybody to know how little Steak N Shake cares for their employees. My best friend of 8 years worked for them for a while a couple years back, and was a great employee. Upon her recent rehire with a Steak N Shake, she told them she needed one day off for my wedding (in two weeks) as she is supposed to be a bridesmaid... And they refused to give her the day off. Refused to find coverage. Refused to work with her on it. I'm absolutely appalled. Steak N Shake can go fuck themselves. read more

This location is not bad. I prefer to dine in because the food is served fresh with less mistakes. The few times that I've ordered by drive through I've gotten burgers that's been pre-made or somethin was missing such as this one time they forgot the bun to an order ( We had a good laugh over that surprise ). Overall the staff is nice, the service is ok, and the $4 meal deals are great. read more

I love Steak n Shake and was so excited to see one nearby when we moved into the area. Placed an order online for pickup. Told it would be ready at 8:13p. It is 8:50p, there are only two people working in the entire restaurant and my order has not even been started. The last time we were here, we had a similar experience - I assumed that it was an off night. This place seems to be constantly understaffed. I will not make the same mistake a third time. read more

It's alright. The food isn't unique, but I do give them props for their variety. My dad and my brother like it there. They sometimes sneak out to get it even though my mom has cooked dinner. Every now and then I end up there, because my brother will want it for his birthday or whatever event. We go and I try to get something light. I usually get their salad, which they have a good apple salad (I forgot the name of the salad) or a small bowl of chili. What I really go there for are the shakes. Their shakes look and taste good. I love them. They come in a huge cup, so I usually ask for the junior size. read more

You can't go wrong with a burger and fries from this place. Great for a meal or afternoon snack.

Not sure why we torture ourselves by coming here, my wife ordered the double, I ordered the prime steakburger and a shake. Shake always comes near end of meal?? Prime burger was smaller than brioche bun, ketchup bottle was empty, both mustard and ketchup bottles were sticky filthy gross. Dirty tables throughout, clueless host to seat us, clueless wait staff they seem to make money by accident. Not sure what the hell is going on with Steak and Shake in general but they are poorly run and managed. A stressful experience for both staff and guest. read more

I LOVE the drive through person- Kate. She is always so friendly, funny and cheerful. However, the wait time is awful. They always seem understaffed. I'd go more often if they could get the staffing down. My favorite shake is the cinnamon toast crunch shake- unexpected yumminess! read more

Ok so I usually come here to get your chicken fingers, a very popular item on your menu, so I'd hope that since you're a professional business that knows this, you'd have chicken fingers available. Well you didn't which is a bit ridiculous but that's okay. I decided to get a burger instead. The burger was the biggest joke I have ever seen in the history of burgers. The lettuce was covering a fucking 10th on the burger. I shit you not, it was hanging of the side of the whole thing. Not even that, but the bread was harder than a fucking rock. If you've ever had a burger with hard bread, you know it sucks. Only giving this place two stars because the chicken fingers are fucking bomb. read more

Everytime we go here the KITCHEN never gets the order correct. The only reason -and I do mean ONLY REASON- this place has even one star is because the servers or the drive up employee seem to read and enter the food correctly; however the kitchen can't seem to make the food right. We won't be returning. The last time we were here we waited an hour for our food and it was cold and incorrect. My boyfriend sent his food back twice because it was cold and incorrect both times. I'm not normally one to send food back because I work in a restaurant but this was just inedible. (Oh and I should mention we payed for the entire meal, nothing was done by management to ensure return business) I'll be heading to Culver's next time. read more

I can honestly say that I have never felt more terrified of anyone in the food service business than I was of the manager. She screamed at our party to find a seat or leave, and that they don't move chairs to accommodate large parties. I understand that you may be flustered with a large group, but there is no need to scream at them within 5 seconds of their arrival. Shakes were good though. read more

I am sad to say our experience was not good. The shakes were watery and not much flavor - had the classic chocolate fudge - food was good. Service was very slow. read more

Every single time I go there, I wait in the drive thru for an eternity. I finally had it when it took ONE WHOLE HOUR. Don't even have a drive thru if you can bother turning over the food faster. I'm done with this place!! read more

Brutal service everytime i come here. I have been in the drive thru for 15 mins and its not the first time

The food is good here but the drive through service is beyond horrible, we asked her a question and she barely answered and when we asked what she said she was very rude with her answer like it was too much work for her to talk. Please get some new employees to work at the drive thru I can't come back and deal with this kind of service read more

best late night eats on the shore.... if you can stay up late enough there is even a discount on all beverages!... anyway. After many, and I mean flippin many samplings, I have decided this is the best fried chicken sandwich in the area. I even drove to chic filet all the way out in mt prospect just to see what all the fuss was about and in the end I give them a 3 and this sammy a 5. why the four stars? the dreaded filter bot read more

Seriously the slowest steak and shake ever. The food has always been decent, but holy moly are they slow..dont recommend going here if you need to be anywhere after... Also please put people in the drive thru who speak English. read more

The restaurant is great as long as there are not customers. The staff and manger can not handle a rush.

I will say that the food is pretty good, BUT, the service is terrible, and the place is dirty. My shoes stuck to the floor, and the tables hadn't been wiped. My beverage was not brought immediately, and I had no napkins or silverware until they brought my plate. When my plate was delivered, it was dropped over the center ledge, not even placed before me. LAZY!!! I had to wait for my check, and then there was nobody who could be bothered to take my money at the register. I ended up just leaving it because I was now late to get back to work. I will NOT eat there again. read more

Hi Today (May 01, 2011), we had a power outage in the shopping complex and the Stake 'N Shake Store 528 was the entire one in the lot having power and hence operational. There was a huge, huge amount of people who were in the restaurant and lined up at the drive-thru. Despite the rush, I was very courteously greeted by Gregory (? manager of store) and he took my order for carry-out. He even gave me good advice even though there was a big rush. He made me comfortable. Through-out the wait period, I saw Gregory rush through orders, working very hard and at the same time, managing his staff in order to minimize people's wait time. I gave a quick glance and everyone was working like crazy with the occasional "phew" kinda phrase! It was a complete team work and staff was totally cooperating with Gregory with handling the unusual load. My wait time for carry-out was 25 minutes, which was late as per the restaurant standards but I was pretty okay with it. Still Gregory apologized and refunded my money, gave me free coupons for shakes, and gave me my order too! This place has exceeded my expectations. Today, I came to know there was a good restaurant despite McDonalds or BK, etc. I think I will forever be a customer of Stake 'N Shake. read more