Probably a year since I had been here. TERRIBLE SERVICE. Waited 20 min in the drive thru. Order was wrong...and worst of all not enough cookie dough in my shake. Someone fix this. read more

I went to the drive thru. Waited in line for 30 minutes. There was only 3 cars ahead of me. I ordered an original burger. It tasted disgusting. Wasn't even hot. The guy at the window was a teenager handling the money and orders. At the same time he was picking his nose. Just watching him do that I couldn't even eat my burger. Never will I come here again. Service is slow. Food is disgusting. Employees are not friendly and clean. read more

The burgers here are quite good. They're the skinny smashburger type if that's what you like. I usually get a double cheeseburger with everything except mayo, and it is darn tasty. It tastes a bit like a Wendy's burger but with better, fresher ingredients I don't care for the fries a whole lot. They're skinny shoestring fries. They taste OK, but I prefer thicker fries. The shakes are really good. Lots of flavors to choose from. Instead of going to McDonalds for a shamrock shake, go here and get their mint shake. Fresh ingredients... It blows McDonald's away. Go here for Happy Hour and get half off shakes. (2-5pm?) Can't be beat! The restaurant interior itself is nothing special but it's OK and clean. Hey it's Steak N Shake. The wait staff are good and they hustle. I think the restaurant is a bit understaffed and the workers have to move to make up for it. I've always gotten good service here. read more

So it's not that Steak 'n Shake is one of the best restaurants ever (it's not) but a location like this lives and dies on the quality and service it provides. As someone who had frequented this location often the service here is always great and the quality never changes, which you want in a fast food joint. Went recently since high school and it's still the same. Go, eat and enjoy read more

Great burgers and fries. This location is busy at times but the drive thru is always fast. Steak 'n shake is hands down the best place to go to when your high. Quick service and food at a reasonable price. read more

Steak ’n Shake - Hands down the best place to go when your high - Burgers Near Me - Glenview, Illinois

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I went through the drive thru at 1030 no one came to speaker so I pulled to window and a lady saw me and she turned her head like she didnt see me so I said forget steak and shake and went to subway. This is not the first time either. I will not going back. read more

Best water on the north shore. If you're looking for some great hydration definitely come to steak and shake glenview read more

Steak ’n Shake - Perfect cube to liquid ratio - Burgers Near Me - Glenview, Illinois

We have eaten at this location several times and the food and service have always been great. I can't speak to the complaints about the drive-thru as we have always dined in, but I feel like those reviews are unfairly pulling the overall rating down too low. The servers are friendly and the orders come out promptly. Food has always been hot and correctly made. read more

When you have to go into work on a Sunday, and it's questionable as to whether you're legal to drive yet from the night previous, $11 worth of quality greasy deliciousness to go and a quick flirt with the high schoolers running the joint is just the pick-me-up I need. Two words: Frisco Melt Also, their new fruit n frozen yogurt shakes are delicious, although you'll be picking raspberry seeds out of your teeth for hours. read more

I worked here for 10 months, so get ready for the truth. The burgers are excellent. So much better than McDonalds, BK, and Wendy's. I would say it's on par with the Culver's butterburger, which is saying a lot. The shakes are amazing. Here's how one is made...one scoop of ice cream, several "squirts" from the liquid syrup containers (chocolate, strawberry, etc.), and 20-30 seconds in a blender. You're basically drinking ice cream. My favorite special request shake is Strawberry Cookies 'n Cream. Everything else is CRAP. Believe me, I've seen everything made. Coleslaw, for example, requires an employee to mix one huge bag of cabbage with one huge sack of mayonnaise. It's disgusting. The fries are the cheapest variety, unsalted and quick to go cold. Culvers and McDonalds have much better fries. Onion rings are also very bland. One more thing, don't mess with the employees. I have seen firsthand what happens to rude customers. Your food will get that extra special touch as it's rolled around on the ground and repeatedly fingered by a dude named Jose. read more

Pros: *Cheap food (burger/sandwich with fries and a drink for under $8) *Large variety of yummy milkshakes (the peanut butter cup is very good!) *One of the few places in the burbs open late Cons: *Rowdy high school kids (yes I know, I act like I'm old lol) read more

Haven't been to Steak n Shake in years!!! Decided to come at the spur of the moment while we waited for family to get ready...blown away by the amazing customer service. Edgar C was our server and he was so attentive and really patient. He went above and beyond and although I live in Chicago, his hospitality is worth the drive. Thank you Edgar!!! read more

I remember having great service here during my last visit. They are really pressed for servers and a person stationed at the register here. Apparently, the servers double as both. It took forever for our food to arrive and our server was busy manning the register so the food was lukewarm when it was finally served. But, I have to say you can't go wrong with their prices. Just don't expect FAST SERVICE here. They need to hire more help! I don't think we will be returning. read more

The hamburgers are tasty. Nice atmosphere the servers have always been really nice they just try really hard to please! Is it gourmet fare? No. Is it an inexpensive good place to eat ? Yes ! read more

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Walked in the door and waited for long time, the manager and the waiter saw us and noticed us we were standing there!! They had no greeting and said a word!! Seems to be ignored us! BAD customer service!! read more

Steak ’n Shake - Burgers Near Me - Glenview, Illinois

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If possible to afford no stars that's what I would choose. Placed and paid for pickup order online. Order apparently never reached the restaurant. Rude ignorant manager. Terrible odor. read more

The absolute rudest service at the drive up of any burger joint or drive up I've ever seen. The manager was informed and it was obvious he could care less. I will never go to another Steak 'n Shake again. I grew up with them in St Louis MO. It was a very far cry from the once fine place I read more

Say yes to the Frisco Melt, Cheddar cheese fries, and Beef Vegetable soup. I love the varieties of milk shakes here! Half price happy hour is such a great value. Say no to the hotdogs! Had the slaw dog and didn't even get through half of it. It was just bad. No other way to describe it read more

With all of the "good" burger places (5 guys, Burger Boss, smash burger) it's always hard for me to stray to the legacy chains, but Steak and Shake has a way of making it feeling like you're eating better than your average fast food burger. had the Octoberfest burger, which was two patties, ham, sauted onions and swiss cheese on a toasted pretzel bun. Satisfying. Chicken fingers for my 5 year sold (she was happy) and my mom cashed in a two year old coupon that somehow was still valid for a double cheeseburger (she liked it) Only reason I went her and not five guys was my mom's desire to get rid of that coupon. read more

Service was horrible. Waited for 40 minutes for our shakes and a full hour for the food. Utensils were dirty and we had to ask for them because they did not give us any. This is the second time we have tow air this long in this place, but thank God it will be the last! Food was great, that is why they got 1 star read more

One of the few places in the northern suburbs open past 9pm, this was where my friends & I would go after poker nights - running in a bit after midnight, close to their closing time at 1am, to grab a meal before part 2 of the poker night. That would be reason enough for the staff to treat us poorly - I've worked in restaurants, so I know how much the kitchen staff hates those people who walk in RIGHT before closing - yet I've never had a bad experience. The people here are friendly and the quality of the food is still good at that time. I will say that I do prefer their melts and sandwiches over the burgers, but I do like their cheese fries, even though they use thin shoestring fries. Best of all are the shakes, which are delicious and thick. Also, they now have a "happy hour", where from 2-4pm, all their drinks are half-off, to which I was informed by the drive-thru guy, when he urged me to "upgrade [my] drink because it was half-off so it'd be cheaper than a regular size anyway". Thanks drive-thru guy! read more

Steak 'n Shake is one of the few restaurants that has the designation of being "First meal off the plane" when I'm in Chicago. One one hand, it's totally family based. My mom loved Steak n' Shake, and she passed it on to me. It's in my blood. On the other hand, they do fast food well. Good attention to details. Griddling has been getting more and more press lately as the "correct" way to prepare a burger, yet Steak 'n Shake has been doing it for decades. The skinny, crunchy fries are yum. I always get extra long-cut pickles, and the shakes & freezes are always thick and delicious. Now I need to stop salivating... read more

This review is based solely on the drive through. Steak and Shake is superior to other national drive through chains. We come here occasionally for food. The shoestring potatoes and the burgers are good, but the shakes are excellent. They are a little slower than other chains, but that is because everything is made to order. Did you know they have a happy hour? Yep. Half priced shakes from 2-4. I pulled in at 4:03 and the employee asked a manager to override my order for happy hour pricing (without my knowledge) By the time I reached the window, I got my total, and told them they made a mistake. The smiling cashier told me he didn't want to get my hopes up at the speaker, but he did get the adjustment for me before I pulled around. Sweet! Considering I had a car full of shake ordering munchkins, that was a mighty nice savings, and completely unexpected. I now think of this S & S and get that warm fuzzy feeling. Well done guys. read more

When I was a kid, my parents would take me on vacation trips to Florida over spring break and one of our traditions was a stop at the Steak 'n Shake in Greenwood, IN (south of Indianapolis). That was before they came to Illinois. I remember the sign said "In Sight - It must be right!" Steak 'n Shake is still one of my favorite hamburger joints. The sandwiches are tasty and the prices are reasonable. I think the overall quality is noticeably better than what you get at those ubiquitous fast food restaurants. My neighbors liked this location and we came here regularly until they moved away. They especially liked the shakes, which come in quite an array of flavors in addition to the usual chocolate, vanilla, and strawberry. The store gets busy, especially on Friday and Saturday nights, so come early if you can. It's a popular spot for groups. read more

Wonderful food. I love their fries! We recently went in for breakfast, and their breakfast menu is delightful! I had a mushroom skillet and it was a dollar off when you use their coupons (which we were told NEVER expire). Their OJ is very cheap!!! You pay almost $4 for the size you get at other restaurants. The waitstaff is very cordial and when we went, my roomie just got under the wire for all you can eat pancakes. They extended it for him for a few plates more. Very, very accommodating! Everyone who worked there was very sociable, too. Friendly. I like that. The Manager came by to ask how we were doing and even refilled my coffee. Nice touch. It is in a rather large shopping center east of Waukegan road on Willow. It is an out building. read more

The customer service is terrible. They are extremely understaffed and the 2 servers ran around and tried their best but just Couldn't handle the number of people. I would say there were maybe 4-5 tables for each and they didn't even know who was serving what table. It took 10min for the server to take our order. Once it was up it sat in the window another 5 min before delivering to us and the order was not correct. Our shakes never came after 30min one of the other servers was kind enough to get for us.. we should've gone through the drive thru! When I asked to speak to the manager I was told he was too busy managing drive thru and shakes .. if you go there go thru drive through read more

I was desperate for food and the lines everywhere were longer than my limited time budget. So, I broke down and pulled into the drive-thru of Steak N' Shake. In an attempt to chose a healthier alternative, I got the grilled chicken and brought it back to my office. OMG, it was awful. Right off the bat, it smelt like fish. Upon tasting it, I nearly gaged. It tasted rotten. I couldn't choke down even a single piece. Out of time and unable to eat the chicken, I tried to eat the bun to save myself until I could afford more time to grab something else. It was saturated with grease. The chicken was not greasy so I have no idea where it came from but I certainly was not going to eat it. Urgh! Now, I know what you are thinking -- that was only ONE experience. So when a coworker was heading to the drive-thru for lunch another occasion, I asked her to get me some fries. When she returned, I quickly grabbed three fries and put them in my mouth. What can go wrong with fries, right? Uh no! They were so incredibly salty that I was choking. She tried some as well and had the same reaction. read more

Normally Steak and Shake is an alright chain. My BF loves it. Today we went to this location at 2:15 and waited 45 minutes before any food or shake was handed out. The waitress forgot our order, people were waiting for food, and they were so short staffed. We had to go up there several time because we were running late for work. The food was slapped together and not good, when we got it. Overpriced and Terrible. The restaurant was understaffed and dirty. Try a different location for better service and better food. read more

Great food, great service, great promotion - just ask for free fries, great covid precautions. Team tonight was great. Thanks!

From the parking lot they didn't look busy but maybe they just had a very long drive through or were understaffed. The customers were seriously frustrated tonight because while we were finishing a lady was at the counter demanding her money back, I don't know if she was from the drive through or not. read more

Steak ’n Shake - Smallest portion of fries I've ever gotten EVER!!! - Burgers Near Me - Glenview, Illinois

Drive thru is the worst. 1/2 hour to order thru drive thru! If I didn't love this food I would have never stayed but wont go again!

"no pickles" they take as a suggestion, your drive through meal will not come with napkins. If you go i side to get napkins, the floor is dirty and sticky. This place is a crap hole. read more

I went to Steak and Shake today, and it was packed! The staff was frantically clearing tables and almost falling over each other to keep pace. I ordered the Steak and Shake Meal which consisted of a Double Steakburger, 2 sides, and a milkshake. The burger was ok - it is a fast food burger in a place trying to be slightly higher than McDonalds. I have never understood the fries - they are just too skinny. The salad was nothing to write home about either. What I love about this place are the shakes! They have a good flavor and you get a ton of it for your money. Steak and Shake always has coupons. I would not go here in a hurry, however. If it is busy, you will be here for at least a half hour. read more

Very slow service. Manager was very rude to me. She assumed I was a teenager who is just another pinhead at the place but I showed no disrespect at all. Right as I walked in, she rudely asked me in a misguided form if I was dining or to go. But after that she was kinda rude to her customers & workers. Will not return at this dump ever again. I was suppose to spend about 25 minutes at this place, instead turned out to be an hour and a half. read more

I stopped by the drive thru at 7:30pm on a Wednesday night. There was one vehicle in front of me ordering and three cars in front of her waiting for their food at the service window. It takes about 15 minutes for those three cars to clear and finally the vehicle in front of me is at the window. She waits a good 5-10 minutes and finally pulls over to park and walk into the restaurant. It seems like her food wasn't ready or wasn't how she ordered it. Finally I pull up to the window and I wait a couple of minutes and watch 3 service workers pass by the window before someone finally acknowledges me, confirms my order, takes my payment and brings me my food that's been sitting on the counter waiting for who knows how long. I go to eat it and it's cold. A fast food drive thru shouldn't take almost half an hour from ordering to receipt of food. I was tempted to leave multiple times but I had already waited so long so I kept thinking it can't be much longer. Logistically a manager should have pulled the vehicle who had an issue with their order out of line so that the remaining people could be served. There were two other bags of food waiting on the counter with mine. More orders ready for immediate consumption just left to go cold . read more

We went here for a family friendly lunch on Saturday. They seemed to be busy but we were seated right away. Before we were all seated, a waitress came by and asked if we were ready to order. We hadn't even opened a menu so asked her to come back - that was the last time she was at our table despite requesting her twice. All of the waitresses looked frazzled. We didn't even get water. After we requested our waitress twice and trying to get others attention, it was almost 15 minutes of waiting. We decided to leave because that is beyond ridiculous. We asked to speak to a manager before we left and she said "sorry". We will not be back! read more

Horrible service. Every time I go through the drive thru, I order two chicken tender meal's. Every time they ask me what kind of sauce I want and I tell them honey mustard. Even tho I always ask if the sauce is in the bag and they say yes, every single time they forget to put it in the bag. I went there tonight - not only did they forget to put the sauce in the bag as usual, they charged me twice as much as my food cost only to tell me that I had to wait 3 to 5 business days for the money to be put back in my account. They then proceeded to charge me the correct amount of about $17.00. So for two chicken tender meal's at $3.99, two drinks and a $1.50 hot dog, I had $40 removed from my checking account. I have been going to this location since they opened as my children like the food and we live close by in Winnetka. But with the constant mistakes, the unfriendly staff and the horrible customer service, I doubt I will be returning. Many of my friends have had the same issues and they have already stopped going. Clearly the training at this location is really lacking. read more

This is by far the worst place for food anywhere on the North Shore. After placing an online order, going in and standing there 30 minutes without even being acknowledged I walked out empty handed. I was also alarmed at how dirty this location is. The dining room is closed, so why is it so grungy? No wonder Steak and Shake is struggling and closing many locations. read more

The employee who took our order got it wrong (he had tattoos) When we told him he forgot one of the shakes, another woman (worker) then proceeded to tell my friend to shut his mouth and had her co-worker close the window. Never going here again, would rate lower if I could. read more

Amazing at this current time Starbucks was closed and this was open. Life saver. Thank you so much