We absolutely love this place, but unfortunately today wasn't our day! We order 2 shakes with the meals, but the shakes took a while to get ready. We had to stop eating hoping to get the shakes before we finish. And to my surprise, I didn't got a shake, a got a ice cream! So disappointed, at least the food was good. read more

Steak ’n Shake - My shake...ops! Ice cream! - Breakfast & Brunch Near Me - Irving, Texas

Worst. Food. Ever. I have promised myself that I will NEVER allow circumstances to force me here. I would rather *not* eat. I had sworn off SNS because of crappy food before, but I happened to be meeting someone from Dallas that knew this exact location, so I agreed for convenience. I had a buger, fries, and a rootbeer. It cost me $10. I'm angry. Subpar quality, across the board (plastic cheese, tiny patties, wooden fries, watery drink.) Whataburger is right next door, skip this place. read more

Hamburger came out too cold. Bun was cold as well. Cheese not close to melted. 15 min between order and burger coming out. I'll try again in a few months to see if things get better. read more

I'm so glad this location is still open! Friendly staff and excellent food. Love the rebranding!

I had no idea this existed. I really really REALLLLY wanted a shake but I'm sick so I'll have to come back for one when I get better. I can't believe this place is 24 hours... I liked that the double steakburger with cheese and bacon that I had was crispy, it got kind of messy in the end but who am I trying to impress? My bf already knows what a mess I am ;-) This was good. The service was just ok but I can't complain about it. I love the old diner feel. The closest thing to this we had in the Bay Area was Johnny Rockets but I think they're all closed now and this is probably better tasting. I liked the fries, they were like shoestring fries, you know, the thin cut crisp ones. Anyways, I'll be back. read more

Steak ’n Shake - Breakfast & Brunch Near Me - Irving, Texas

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Clean & Always Good. The food is the same price as McDonalds or Burger King but its alot better quality. Also you get table side service. If you are on a budget this is the place to go. You pay at the register and the bill will have a spot for a tip. read more

Steak ’n Shake - Breakfast & Brunch Near Me - Irving, Texas

Bad building nothing is the same going down hill its like five pie apple bees and mcdonlds together if i wanted this bad of quality i would have gone to McDonald's the but the staff are realy good though staff is excellent every thing else no good new owner taking more quality out of the food as well making cuts and have to pay the same amount of money for food with less quality put it back the way it is supposed to be. read more

Food was good but the customer service wasn't. No refills at the table; my drink was empty for 30 minutes. Waiter only came by 3 times once to take the order, once to deliver drinks, and once to deliver the food with the check. Nobody was paying attention to the checkout register. Another customer had to go find staff and ask them how/where to pay his bill. I should note I counted roughly 3-4 wait staff and the restaurant wasn't very busy. That would be understandable. read more

everything changed , i came here to see the whole restaurant with their fun 50's themed decorations but when i got here it was all plain and black . i was trying to get the mini corn dogs but now they only have a few items on their menu . we were already done eating when we were barely receiving our milk shakes . the whole fun about it is now over . you were able to get the whole 50's vibe in here and now it looks like the average fast food restaurant . this used to be my favorite restaurant due to the whole decor not no more since they changed everything . read more

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You can't beat the price. I paid $3.99 for a double burger and fries. The shakes are amazing and the burger is so worth the money. I still can't believe I paid more for a shake than I did for burger and fries. Our server was very attentive and helpful. Looks its a fast food joint. What do you expect. But I'm telling you dollar for dollar you can't beat this place. read more

Steak ’n Shake - Breakfast & Brunch Near Me - Irving, Texas

Waited for food almost 30 minutes and for shake it took extra 30 min ,in the end we had to cancel our shake order. Everytime it feels like they have a small size blender to make a glass of shakes. Very unorganized environment. This restaurant needs food inspection in my opinion. read more

First time here and it sure won't be the last. Loved the shake I had, chocolate fudge I believe. And the turkey sandwich was pretty good as well. Received great customer service from my waitress and some other guy named Luis, very friendly and professional. The place itself was somehow different compared to the ones I normally go to. A tiny bit confusing but I guess it's cause I'm a rookie. Great experience overall. read more

Came at 2am....no one in the building. Doors were locked. Signage says 24hrs...a whole lie.

This is gonna be my first and last time on this place. Waited for more than half an hour just for one milkshake but still they are not bringing it saying 1 min they just kept us waiting but after 45 min long wait we asked to talk to manager but manager went inside kitchen and not ready to come to talk. I understand if restaurant was busy. It was so empty then also we didn't get our order. Worst place and worst service read more

Steak ’n Shake - Breakfast & Brunch Near Me - Irving, Texas

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Food is great. The price is reasonable and food is very decent. Waitstaff, however, was very unhelpful. Well it seemed like only one older lady was actually doing the work and rest of the staff wasn't helpful and kept on going inside the waitstaff area. I didn't even get what I ordered and I was about to tell them that they messed up my order but no one was there. I waited for ANYONE to show up to my table for a service but shame on you SNS, no one came. read more

Carry out on 3/29/1 @ 10:50am. Ordered 3 plain sliders and a plain hot dog for my dog without the fries. I ordered a regular hamburger with mayo, lettuce, tomato and onion for myself with chocolate shake. Luis who took my order was very polite. Asked they wrap the fries so they would stay warm for my 10 minute drive home. The fries were ice cold meaning they were not warm to begin with, the hamburger was horrible. I could get a better meal at McDonald's for less than $15. Only good thing: milkshake. Horrible Horrible Horrible food. The cook was not a happy camper and complained the whole time I stood there waiting for my food. read more

This is the best Steak 'n Shake I've ever been to! The man serving me was very courteous and professional. The drive-through was extremely fast and despite its speed, the food was very fresh! read more

Every time we go here the food is good and we really enjoy the shakes! And the staff is always nice! / But for the love of God do NOT GO THROUGH THE DRIVEWAY, They took 8 minutes for two shakes!! Two small ones!!, other than that this places is a most go when hungry read more

The "steak" burgers are pretty pathetic. They smash all flavor out of the little patties. This time the patties were even burned. Just pathetic. The service was sub par too. Out waitress was pretty clueless. read more

I went into Steak 'n Shake around 8:30-9pm with a few friends. The food was tasty and hot. Our server Alisha was in a rush to go home as she said it a loud. She didn't refill our drinks and when she did, she dropped them off while on the phone. She was constantly on her phone. Overall you don't go to Steak 'n Shake for a fine dining experience just the food, right? read more

I saw the terrible reviews and worried when we came in. We were met by a friendly lady and immediately seated. They were very kind to our 5 really small kids. The place was clean service was friendly and food was very good. I would come here again without question. read more

This place is horrible , horrible service , rude employees. We came by earlier today to get food and it was UNCOOKED ! Old buns and uncooked meat and fries and gave us the wrong drinks ! I will never return here again. After bringing the food back , so I could get a refund, they only gave me $8 ! And I spent $20 . Unexceptable . read more

Bad service, slow food, always under staffed, last time we went we waited 10+ minutes with no water or contact after being seated... We walked out and they probably never noticed... read more

I love Steak N Shake's food, but they have notoriously bad service. Place is filthy and one single working waitress, who was lovely, but we didn't get our drinks, shakes, chili or utensils until after the manager brought us our food 30 minutes later. Come on SNS get your stuff together!!!! read more

Great changes! The remodel was a huge improvement!! Ordering at the counter is much better over having servers. Quality of the food was the same, which is fine since you know what you're getting. I am glad they made the change and will certainly be back. read more

This place is not even worth a star. We sat in the drive thru no one ever answered to take our order so we pull up to the window tried to get a person attention and still that didn't work!!! Horrible service well non existent!!! read more

This is the worse restaurant I've ever been to. Got there at 6:50pm, counted 5 customers already eating and about 8 tables dirty. Waitress came and took my order and at 7:20 still no drinks and no food. I went and ask the waitress "wondering when is my food going to come?" Her answer "whenever I get a chance". Food was served cold by kitchen staff and wasn't even good at all. I will never come back to this dirty and disrespectful place. read more

This was easily the worst experience I've had at any shitty fast food drive through. I've never reviewed or posted anything, but I think my experience warranted telling people not to come here. read more

Do not do drive through at the Market Place location. 9 minutes in drive through she still has not taken my order. And the excuse was the car a was a person did not tell them they didn't want cheese read more

everytime i order from here, i'm always missing something. i order everything on my burger and get ketchup only. where is the mustard, mayo, etc ? read more

Arrived and waited to be seated. 75% of the tables had not been cleared. We were seated and had our drink order taken. They were out of Dr. Pepper and the coke was flat. Food came out quick once we ordered but we were given no silverware. They were also out of the buffalo sauce for the tenders. The food was ok but the service was secretly lacking. read more

If I could give it zero stars I would. Waited 30 minutes for my food and when I got it...the food was cold as ice. It was literally 4 people inside. Worst steak and shake experience ever. This location was remodeled it seem like they need to remold the management read more

Great burger fries chili and chili 5 way. Best priced burger! Next would be In and Out burger and then What a burger but can't beat a burger and fries 3.99 read more

Very slow service and bad food. Not worth the 20 minute wait during lunch in the drive thru. Unacceptable. I will never go back.

I wish I could of tried the food but I was seated and forgotten in a restaurant that had very few customers. There was little interest from the staff in taking anyone's order. I only saw a couple tables where anyone was actually eating. I left after waiting a full 10 minutes for waitress to even acknowledge I was there. This was on a Wednesday night at 6pm. read more

We waited 40 minutes for our food. It was all cold. Service sucked and it was $27 dollars for lunch. They have totally destroyed this place.. close the doors and start over folks. read more

Well they went 1-4 on our shakes. Missed one of our meals. And now we have been waiting at the black pole for 10 minutes for our missing order. We are very dissatisfied. We finally got our last order, but then they didn't even bring our Diet Coke. There was no one inside or in the drive thru. ‍ at that point we just left. read more

I've been to better ones. Food was cold and FriscoMelt was sloppily prepared. Won't return - they've been given too many chances.

WORST SERVICE EVER SAVE YOUR MONEY. Service was god awful and slow. Our milkshakes stayed in the window for 20 minutes until we told our waitress to grab them. She was super inattentive we litteraly had to habysit her through the entire experience. On top of that the moron at the register couldnt split our tickets correctly. This place is the worst service experience i have ever had! read more

I can't decide if I actually like steak n shake or if its just really good in the middle of the night. This time, it was just ok. I was disappointed that my fries were a bit chewy/rubbery but my burger was ok. At least that was hot. read more