It's exactly what it's supposed to be. Everything fresh, fries great, the staff was pleasant but they don't say a word unless you flag them down. It's different but it works. The pos system is 100% kiosk unless for some reason there needs to be intervention. Overall, a great experience. Joe is a great personality. Need more people like him working in customer service read more

Steak ’n Shake - Kiosks - Burgers Near Me - Kalamazoo, Michigan

See all

I do not eat fast food very often but after having an issue with Burger King, I went to steak 'n shake and it is now our go to for burger and fries. The food and the prices are very good! Fries are amazing and were not greasy, which can be an issue for us. Shakes are terrific! The chicken tenders are also very good. The manager comes around to ask how our meal was, which is always good. Nice old style interior. Affordable place to feed you and your family. read more

I saw the chef spit on his spatula before whipping up the nastiest tomatonater known to man. And worst part? He forgot the patty. Who forgets the flippin patty man? Bum city am I right. If I had to guess, this place probably also lowered my credit score. I wanked it in Party City. Would not recommend. read more

This one on westmain is amazing the whole staff is always upbeat and friendly. The food is amazing

Hate the new complex, confusing mechanical ordering system' Takes so long to program it! It has lengthened the tome to get food! Staff is frustrated over it and feel it was dine to reduce jobs ! They are very accommodating and nice but seem pressured Food is good! Somewhat more $ than I expected! like extruded hours!! read more

Best food and service I've had a Steak 'n Shake in over a decade. The manager, cook & another worker all came by to check on us. The food was great too. The restaurant was clean and refreshing for a change. read more

Tonight's meal at Steak N Shake was a default meal. This means, it was late, I was driving, and I didn't want McDonald's. This location was open late due to it being in a college town, so I ventured off the highway for a bit hoping for something better than the Golden Arches. When I arrived the location was well lit and had an ample parking area. The drive thru line appeared to be stout, so I opted to go inside and take my food to go. I ordered a double steak burger combo meal and also an additional double steak burger. Yes, I was hungry, it was after 10pm and I hadn't eaten all day. The order was placed at a kiosk terminal which is how they do it here. You order and pay with zero interaction with an actual human. The interior of the establishment appeared clean, and it looked as if they had just mopped the floors. The restroom was utilized as I had a long drive ahead of me, and I wanted clean hands before I ate my meal and I also wanted to be pee free for the rest of my journey. The bathroom facilities were also clean and adequately stocked. When I came out, shortly after my meal was ready. I was excited to eat and was hoping for a delicious meal. I self served my drink, a Barqs root beer, and headed out to my car to continue my journey. I got situated in the car, placed the food bag on the seat, and drove off, waiting to enjoy my food as I drove so as not to lose precious time. After 30 seconds of driving, I was back on the highway heading south. I reached into the bag, ready to devour the hot French fries as I always eat them first. Much to my chagrin, the fries were ice cold. How could that be, I had only been in the car for less than a minute and surely they wouldn't have bagged up cold stale fries, would they? The short answer is, yes, they would. I always look forward to hot fresh French fries, as that is a treat with the meal. Tonight, Steak N Shake staff apparently felt serving hot fries wasn't important. I think that this should be at the top of every fast food Chains goals, serving hot fries to the customer. Nobody wants to eat cold soggy fries. On to the burgers! The double steak burger was hot, fresh and juicy. Every bite was delicious, on both burgers. While they may have failed on the French fries, they absolutely got the burgers right. While I try to stay away from fast food as much as possible, when traveling, sadly I have to eat and at times it is fast food. While tonight's visit wasn't a complete success, it wasn't a total failure by any means either. You lose 2 stars for the cold fries, the burgers were good and your establishment was clean. No fast food is 5 star in my opinion, so you start at a 4, and go down from there. Hot fries are paramount to your success with customers, that goes for any dining establishment. Nobody wants to eat cold fries, they're gross. That is why I eat them first, so they're not cold. Tonight, you failed in that regard, but hit redemption on the burgers. read more

Steak ’n Shake - Outside - Burgers Near Me - Kalamazoo, Michigan

See all

Usually have great service here, but Thursday night, we went through the drive thru and had the worst experience. We ordered two milkshakes and were only given one at first and charged for one. The lady was very visibly mad at us even though she confirmed our order correctly in the beginning. She refunded the first transaction and charged us for our two. After we got the second shake, we realized it was not what we ordered. When we politely told the lady, she stared at us then slammed the window close, continued to stare at us and refused to give us our order. When we went inside and explained the situation, another worker helped us get our correct order thankfully. Super weird experience. Usually have great service. read more

Went to drive thru, my friend spilled his nuttela shake, and the person who work there, her name is Melissa, she offer us a towel and new shake for him, i probably come back just to say hi to her, very great personality, thank you read more

I personally love the kiosk ordering, since our main complaint was always the bad service. Although an elderly couple was having issues and ended up leaving. :( We ordered 2 cups of chili and burgers. The burgers were delicious as always. The chili was very runny and watery. Inedible. read more

Steak ’n Shake - Watery chili - Burgers Near Me - Kalamazoo, Michigan

Was very Shocked to see a. Crew who gets it all done together and so friendly:) went last night and the employees were so friendly and the burgers were so good :) made me come back today and ordered again for me An My family for lunch. The Manager was so nice n Said " HE HAS A GREAT TEAM" which made me feel proud for him and his "GREAT TEAM I'm a Texas Girl and The Burger reminded me of My favorite burger place growing up in Texas. read more

Grabbed some quick food from Steak 'n Shake while in Kalamazoo because our local one was our spot back before it closed. My husband and I went regularly when we were still dating and just like their food in general. I got a classic burger meal without pickles and a grilled cheese, while my hubby got a garlic burger and chicken tenders. I got a root beer while my husband got fruit punch. I will probably always frequent Steak 'n Shake anytime I don't have much time (we wanted to get home quickly so we didn't spend too much time in the rain) and there is one nearby. Thanks Steak 'n Shake, be back soon. read more

Steak ’n Shake - the outside of a restaurant - Burgers Near Me - Kalamazoo, Michigan

See all

Horribly slow!!! The shakes were totally liquidy like they had been sitting for awhile. Both of our shakes had barely any candy in it (Reese's and Snickers). There was a tiny bit sprinkled on top. That was it! This is happened more than once. Horrible place. Not going back!! read more

Steak ’n Shake - Nothing mixed in!! This was suppose to be Reese's! - Burgers Near Me - Kalamazoo, Michigan

A lot of people like to knock on Steak 'n Shake, and I have been to a few that we're not so good. This one is a gem !! The food is nearly always perfect and if it is not they will fix it quickly ! I have been here 10 time or so and the staff has been friendly and helpful. The burger and onion rings rock ! The shakes are tasty too ! Only reason I did not give it a 5 star is the building is not the cleanest and a but work down. read more

Steak ’n Shake - Burgers Near Me - Kalamazoo, Michigan

You know what? I did wait in line a while but it's the only place open at 1am. When I got to the speaker to order I was treated with patience and kindness. I was not an inconvenience to them at all as a customer and was given a friendly response. For sure go here. read more

I've been coming here for years and was recently very disappointed. The restaurant was practically empty, yet they couldn't get my order right. They gave me two incorrect burgers and they did not give me my milkshake even though the machine messed up my order. They rushed me out of the restaurant when it was clear that they don't make the milkshake, after telling me that it was actively being prepared, so I waited for an extra 20 minutes for a shake that never came. Typically I am pleased with this location. I am giving two stars only because the manager(?) was very polite and friendly and did make sure that I was served the first part of my order right away. read more

Just tried to pick up my mobile orders through the drive-through and for the first time ever, they refused to give it to me unless I came in. I have mobility issues and cannot go into the store. I called the manager she said this is a new policy due to fake orders & seemed uninterested in making it right and only made an insincere offer to let me go back through the drive-through when I insisted read more

Food is great and cheap. Service was super nice and the environment was super positive!! Definitely going again

Sooooo disappointed. Was in a long line for drive-thru, only to learn -- after a 20 min. wait -- that you could no longer get a chocolate or vanilla MALT -5 Steak n Shake. Wtf??!?! No MALTS anymore??? At a classic diner place? Screw that noises. Bub-bye, old friend...going elsewhere. read more

I really like eating here and I keep coming back for their food. Great costumer service and friendly staff. They will do their absolute best to make sure you are leaving a happy costumer. The last time however we ordered 5 things of regular fries, but we end up disposing them. The fries were inedible, they were extremely salty. I'm not complaining too much because its the first time this happens and this is how i'm delivering my feedback. Everything else we ordered cameout as good as usual. read more

I have never had a bad experience here as a customer. I also do a lot of DoorDash orders for this establishment and I have noticed that they do a great job keeping up on all of their orders in a timely manner. One thing that stands out to me is the positive work environment and the vibe that you get from the employees. I think that the manager that works here treats his employees with absolute respect and I see it in their attitude. I once witnessed him apologizing to an employee for reprimanding them about something that they were unaware of. On another occasion I saw him give a new employee money to buy work clothes (she couldn't afford them herself). I choose to continue to support this restaurant. read more

Steak and Shake use to be one of mine and my kids favorite places. It has gone down hill ...the food, the service and the cleanliness. I don't think I will go back read more

I'm not gonna lie - this particular Steak 'n Shake used to be a restaurant I avoided at all costs. The service used to be awful (though the food was still good). Tonight, my fiancé and I decided to give it another try after a solid year+ of avoiding it. We just did drive-thru (yanno, Covid) but we had SUCH a great experience! Our order was taken promptly and we only waited ~5 minutes from the speaker box till we got our food. The woman at the window was very kind during our brief interaction and, as per usual, the food was great!! read more

Tried this one because the one on Westnedge is trash. This one is no better. No shake both times I've ordered and barely any fries in a large fry. I'd rather starve to death than eat at another steak and shake. read more

We had THE BEST hamburgers today!!!! Do you know those photos of "the hamburger" at wherever you are, and the photo is always so much better than the real thing? Usually, there's no resemblance in what the ad depicts and what you are served. Today, if anything, our hamburger was better than the photo!!! Every tray that came out had hamburgers that looked equally great!! There was a period about a year ago when something changed.... buns were different, small, hamburgers not up to par. We stopped going, and we just tried today. I hope this means that Steak n Shake is back on track! read more

Steak ’n Shake - Steak n Shake's fabulous hamburgers!! - Burgers Near Me - Kalamazoo, Michigan

We ate there last night. The burgers and fries & onion rings were wonderful. The dining room temperature was uncomfortably cold. Everyone, including us, had to go out to get jackets. There was no one tending to the dining room. Our food got cold while we were eating because the room was so cold. We used to consider this a place to go for a treat-meal. Because of the temperature & the self serve ordering with less options; we will not be back. read more

I ordered chili Mac yesterday and had onions and beans and no sauce so I got a refund. Then I ordered it today and had beans and no sauce I got it redelivery because I wanted the correct food and it still has beans and chili which is completely wrong. A chili Mac has spaghetti,special sauce, and meat. A chili 5 way has spaghetti, chili/beans, onions, and meat. They continue to get it wrong even on their fourth try. read more

Steak ’n Shake - Chili Mac - Burgers Near Me - Kalamazoo, Michigan

Best fast food burger in Michigan, but this particular location suffers from extreme wait times. I'm talking 10+ minutes in line, only behind three other cars, for a FAST FOOD BURGER. They should really hire additional help. read more

Don't have chicken on there menu anymore?! And no malt for the shakes? What kind of bullshit is this! Service was slow Landscaping was nice though read more

I love steak and shake. They food is cheap and yummy. This is my usual go to place. But, at this location the service has been nothing but mediocre. When you fine in you have to have 20 minutes for food and is faster than takeout or drive through. I have tried drive through couple of times and have waited longer than 20 minutes. I was here during weekend of thanksgiving and order milkshakes to go. We waited for over 30 minutes to find out that, they forgot to place the order. WHAT? Then waited for 15 more minutes to get it. It was sitting on the counter for over 5 minutes. They need to work on their service. read more

Steak ’n Shake - Burgers Near Me - Kalamazoo, Michigan

took forever and got my order so wrong it's not even funny. waste of 17$ and gas...............................

What the heck happened to this place. The ordering is a pain in the butt. Then the food all came out extremely cold. Terrible menu,it's been cut by 3/4 of what it use to be. The burger buns were ice cold and the fries were terrible. I took a 3 year old who love anything fry and she wouldn't touch them. Terrible place. I'm very glad Coney is close by. read more

Drove through this morning to grab a quick breakfast, ordered an orange juice with my meal and got back a large ice water in a coffee cup then had to wait for fries to even be cooked. Usually I've had good experiences at Steak 'n Shake, but not in this town! Highly dissatisfied. read more

The food was great and we got in under 10 minutes and the staff were very hardworking and kind. On the inside and out it looked like a classic steak 'n shake. We ordered 4 burgers and 2milkshakes and I was really good, only thing holding it back from a 5 star review is that it was really greasy. read more

At this particular location it takes forever to get your food! They are very quick to say, "Can you pull up, we'll bring your food to you" Every single time you go there. They will tell you to pull up and wait if you're the only person in line waiting. It's ridiculous! I pulled up and waited for a milkshake...it shouldn't take that long to make a milkshake! Meanwhile the other location in Portage, on Westnedge, are the complete opposite. They are quick and the service is great! read more

I brought my two high school jazz bands to the Western Michigan University Jazz Festival last weekend and on the way back to the hotel after the festival, the students wanted to stop for a snack. I called ahead to make sure S n S could handle a large group of about 40 at one time. The owner/manager (sorry, I forget his name) said they would do their best and to come on in. We arrived at about 9:15 PM and at first I thought it would take forever, but the owner/manager and his staff cranked out shakes, burgers, and fries and had our entire group seated, fed, and happy in short order. The owner/manager was so friendly and grateful for our business and couldn't stop thanking us for coming in. He and his staff were so welcoming and did such a great job that I highly recommend this Steak n Shake, and hey, you just can't beat their shakes. Thank you owner/manager whose name I can't recall. You guys were awesome. read more

I just went here for a late night snack. The wait was long but it was worth it when the cashier tonight provided great customer service. She even gave me a discount and apologize for the inconvenience twice. It made the trip worth it! read more

So in summary of my past experience - Food took about 25 minutes to come out - Food was cold - Got my wife's order wrong twice - When walking up to pay I observed 5 employees playing on the claw machine and not serving customers - A young lady rang up our order and just walked away and didn't even complete the transaction - During the whole visit I observe employees on social media taking pictures - Several other customers voiced complaints as we were walking out By far the worst Steak n Shake experience I've ever received. If you're in Kalamazoo I do not recommend going to the West Main location. I would suggest trying the Portage location instead, you may have better luck If I could give this a negative star review I would. read more

While the food here is standard at best, the service and quality of workers here is lacking. It seems like everyone around me (including myself) are getting their orders wrong. The wait time for a simple meal is extremely long even when business is low. All workers act like they are too good to be working their but obviously not. Not a great place to go unless its the last place available. read more

Not only did we have to correct the cashier in the drive through 3 times. Our order was still wrong! We ordered 2 shakes, that's all! Our butterfinger shake some how became a cookies and cream, and my mint shake became...just all wrong. How does a restaurant that specializes in SHAKES mess up both of them! Really people, all we wanted where 2 great shakes for our hour drive home. We didn't try them until we got to the highway. I am so over giving away my money to businesses that higher employees that don't care about their jobs. The shakes taste awful. The service was bad. We will not be coming back to this place ever again. I am still really upset!!! read more