S&S used to be a pleasant experience with table service, friendly servers, and good food. Now? Zero human interaction. Stand at a kiosk and order off a screen. Get your own drink. When the food is ready they yell your order number across the "dining room" and you go get it yourself. An even worse version of McDonalds. And the kiosk asks for a tip. I haven't even interacted with a human. Who or what am I tipping? The kiosk? New rule. If I have to stand up and order I'm not tipping. Whoever turned a once great American diner into whatever this dystopian garbage pile is should be dragged out and beaten. read more

Believe it or not the food is actually pretty good and the main reason I go there is obviously for the milkshakes. However the service is very slow and a little careless if you ask me. It takes forever to get your food and the drive-thru takes even longer. It's really busy because it's there a truck stop and next to a store as well and if you want something to eat the food is good and it's relatively cheap, I went yesterday and got two meals and two shakes and it was only 20 bucks so it's cheaper than any other fast food place you'll go to. Inside is a retro setting with a black and white tile floor and retro style booths. read more

You walk in order at the kiosk then get your drink. Then sit down till they call you name. - order at kiosk no human interaction but they asked if I want to give a tip. - got my drink no human interactions - Sat a table no human interaction. - The call you name leave the tray on the counter then walk back in the kitchen before you get there. No human interaction Food we got was good restaurant was clean read more

I wish I would've checked the review first. Burger was bland and tasted a hint of oven cleaner. Inside is very clean. Unfortunately there was definitely a chemical aftertaste on my burger. I left feeling service was excellent, however after eating I was full of regret. read more

Steak ’n Shake - Entry - Fast Food Near Me - Wildwood, Florida

We came for a sit down meal. But it's carry out or curbside pickup only. Masks are required. Customers must be six feet apart (only one other person inside when we were ordering). The young lady, Erica, who took our order was pleasant. We got the double cheeseburger (mayo & lettuce) & applesauce and the triple burger (catsup & mustard) with fries. My burger had one piece of lettuce and adequate mayo. Husband had to use one of the 5 for fries catsup packets for adequate catsup. Hamburger had only a dab of mustard. Fries and prepackaged applesauce were good. Large coke was HUGE! Burgers were good. We like Steak'n Shake. Wish we could have eaten inside. read more

Steak ’n Shake - From parking lot - Fast Food Near Me - Wildwood, Florida

Doesn't open on time. The staff super unfriendly and def not welcoming. You can hear complaining about working from the dining area. Just overall not a good experience at all from this location. Oh forgot to mention they have no shakes.......At Steak n Shake... read more

Steak ’n Shake - a sign in a restaurant - Fast Food Near Me - Wildwood, Florida

Great choice! Juicy steak and delightful shake at this fast-food restaurant - a fantastic experience. Every visit to Florida becomes special thanks to this burger, comparable to the renowned In-N-Out Burger in California. Delicious! read more

Steak ’n Shake - a cheeseburger and french fries - Fast Food Near Me - Wildwood, Florida

I can't believe I'm doing this. I happen to be in town, 930pm and I decided to try. I was initially turned off when I had to use a kiosk but I spoke with the cook and he was super nice. My burger was the best one I've had In YEARS! Every detail was on point. I can't believe it but they have turned this store around. Congratulations!! read more

All locations not equal- please don't ever go to the Leesburg location unless your an steak n sneak expert like myself:) If you don't like this place I'm convinced you just don't know what to order. If your one of those people that order chicken fingers at a burger joint ... they have those too but ... yeah it's about the burgers, shakes and chili-anything (5way w/extra chili beef is my order) Ask for what you want and A DOUBLE BURGER IS AN ADULT SINGLE!!! Trust me! The patties are THIN!! read more

Steak ’n Shake - Fast Food Near Me - Wildwood, Florida

Sorry Steak 'n Shake, you had a good thing and destroyed it. I don't do kiosks when people need jobs. You're service once was good, but since you decided to go with self service and hike up the prices, you have lost me. Bring back table service, you might survive. read more

The waiters and waitresses are great but the people behind the counter all have some sort of "i don't want to be here" attitiude. They missed added a fry to my order and made it as if I'm the person ringing up the order. One lady just tossed my bag on the table and walked away. Terrible service read more

Slow service e waited over hour total before I left, they kept getting it wrong like twice, i don't see how when I spoke plain English, only language I know.. read more

They're open till midnight again. All self service though. Order at the kiosk. Go get your food when number called. Sit at your table. Surprised I didn't have to cook it. Steak 'n Shake is a shell of what it used to be. read more

I've never been to a Shake and Shake before, but on the road, and decided to check it out. They were very busy and the staff was hustling their best, but service was still slow - had a long wait for our food. We had a couple of Garlic Steakburgers, which were delicious!! Also had a chocolate shake which was a solid B+. Steak and shake is on my list of go-to's while on the road. read more

Food didnt kill me but the attitude sure did. Not expecting a hug but sure didn't want to feel like the dude (Francis j) that took and prepped my order was about to punch me, spit in my drink fixed around the corner or start shooting. Cook was pretty embarrased and stepped in to be kind to waiting folks. 10 minutes to place order, with one person ahead of me. read more

Came here for milkshakes and I'm really quite thankful that this is all we decided to get. From the bar seats you can see the head cook making all the food. The burgers started out as quarter inch thick burgers that by the time he flattened them with his spatula they were thinner then pancakes and all the juice he just flattened out of them. To add on top of this, he also left the refrigerator for the cheese and meat open the entire 30 minutes we were there. It was also open when we first arrived (we never saw it closed) and it was still open when we left. There's absolutely no way any of that was at proper temperature at that point. It sure didn't look it when he pulled the meat patties out, that's for sure! It was downright disgusting to watch! We eventually got our milkshakes and to be honest, they weren't that great either. Both my husband and I had upset stomachs the rest of the night. Won't be back and don't recommend. read more

Spring break woo! No seriously though. Traffic was so bad on the 75 we decided to pull off for lunch and a potty break. Boy was this place slammed! People were being extremely rude to the poor waitresses that were doing their jobs and being kind. Felt awful for them. Our food came out hot and fresh! The restaurant was a little dirty, but what do you expect for a restaurant attached to a truck stop? And as busy as it was today? Not a biggie. We probably won't ever be back but for this who do check yelp. Just be kind and they'll be kind back! :) read more

Steak ’n Shake - Fast Food Near Me - Wildwood, Florida

Weird little kiosk that you have to order from. Then they call you to pick up your order but the kid doing that didn't have the knowledge what to do when the order was wrong. So you walk around the corner to another counter and try to get the attention of someone there to correct the order. We, along with other customers waited and waited and waited on our shakes apparently because it wasn't the person's "job" to make the shakes! What a mess! read more

Stopped here with the family. You have to order at the kiosk, which is ok. Staff seemed friendly. My order came out wrong, the head cook was walking around asking if we got what we needed. He corrected my order right away, and was so kind. I love people who take pride in their work. read more

Took 20 mins to get 2 milk shakes.. only 3 other customers there at 5pm unbelievable!!!!

I recently stopped in to this Steak N Shake for a lunch break while on a road trip. It is right off I-75. This was my first time at a Steak N Shake. I am now a fan. The place is bright and decorated cool It is like going back in time to step inside. The service was friendly and prompt. You get seated and place your order with the waitstaff . The portabella Burger was fantastic. The Foot Long Chicago Dog was outstanding. The Taco Salad was delicious and the milk shakes are great. The prices are decent. I look forward to visiting a Steak N Shake again when I see one in my travels. I've posted photos from my visit. read more

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Soooo bad. The booths were dirty. They made us wait a long time and the place was empty. The server was at least nice. The food was fair at best. My wife hated her hotdog. My son had a burger too. The fries tasted like dishwater. They both said leave 1/2 a star. read more

What was I thinking? I stopped because I liked the name of the place. What could go wrong with a Steak and a Shake? I would've known if I had checked the yelp reviews, but driving down the interstate at 80 mph made checking reviews kind of tough. I pulled off the highway and arrived to a gas station with a Steak N Shake connected to it. It looked promising. As I got to the door, I saw a sign on the door saying kids eat free. I couldn't resist. The family and I went in. The host was missing. No one wanted to seat us. After standing there for about 5 minutes, they finally seated usand were given menus. Where was the steak? The menu was missing steak. No sirloin, no ribeye. Just hamburgers, chicken strips, and stuff for kids. I ordered a bacon lovers burger. My wife ordered their chicken strips. The daughter got their childrens hot dog. The food took a while to come out. Their burger was nasty. The patty was dry. Other than bacon, my burger didn't have much in it. Even the bacon couldn't help the burger. My wife's chicken strip was dry and also tasteless. The only thing that was good was my daughters hot dog. But, that was her opinion. Don't let the name fool you. There is no steak here. It is a burger joint with bad burgers. You are better off skipping this place and going straight to McDonalds. read more

Now I see why this place only has two stars. Went to the counter and ordered a cheeseburger to go it's 7:40 pm 8 min later the guy starts cooking it really..... and they are out of lettuce tomato and pickle.. once again this is the chain restaurant really. The whole time the guy is cooking a burger which is the manager he is yelling at the employees not professional at all. 8:00 still waiting for my TO GO order and it's not Busy only 10 customers sitting down... 21 min later I get my to go Burger. Now you know why they have only 2 stars poor management there were even people at the counter waiting to check out like I said before not very busy at all nobody was around dragging their feet people on break cook yelling at employees. WOW Way to go steak 'n Shake read more

They are only offering takeout or drive thru. Service was okay. Nothing special. I see even though they don't have many customers they still messed up several orders read more

Let me start by saying that I should have walked out when I went into the grossest bathroom I've ever seen in a restaurant. However, it is Thanksgiving day and our choices are limited. Worst food. Worst restaurant. Worst management ever. We were the only people eating, 30 minutes for dry, overcooked food. The coffee smelled and tasted foul and the food on the floor was not only old and being stepped on over and over by staff, but was everywhere. When we went to pay, we asked for the coffee to be taken off and to speak to a manager. The manager refused to come out, but as we waited we could see a great amount of food on the floor in the kitchen area. read more

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Love Steak n Shake, but this location is not a true Steak n Shake. Missing 4 items during drive thru so had to go inside and fix. The sweet tea tasted awful, the onions were old, the fries were old and cold. Everything really tasted like it was made hours ago, which should not be done unless you are busy and need to make things ahead of rush time- and we were their only customers at the time. No one wants old food. read more

Can't wait to come back here! My double cheese burger was excellent not to mention my amazing butterfinger milkshake! Big thumbs up

Stopped for a quick lunch and the staff was super friendly and helpful. Went out of their way to help me. Food was prepared quickly, looked like something out of an ad, and tasted yummy. read more

I understand that this place takes a little bit longer than a McDonalds or other fast food restaurant. But COME ON. You are at a pilot gas station compound, so I would imagine 99.9% of your customers are trying to drive lengthy distances. 23 minutes waiting at a drive thru for one hamburger and an order of fries? I get it sometimes you get backed up, but after reading all the other reviews(since I had so much time to kill waiting in the drive thru line) this clearly is nothing new. They don't even like their head out of the window and say "sorry, we're busy" or "sorry you're order will be out shortly." read more

Swinging by since we are stuck in traffic. First time to Steak n Shake. Great customer services. Tina and Nicole are really sweet and patient. We came around 2 pm and it happened to be Shake Happy Hours. We ordered the food and shake to go. The wait for our orders was about 15 minutes. read more

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This is a classic burger and shake joint. I have probably tried everything on this menu. The bottom line is, you really can't go wrong. Simply put this is comfort food at its finest. Single, double or triple. It really depends on what what you are in the mood for. This is also one of the last remaining places that doesn't just allow but EXPECTS to have you order the burger your custom way. read more

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Sat in drive thru for over 15 minutes with two cars in front of us. All waiting to order. Left drive thru went in. Lined up to door. Only two people working. The guy taking orders was also cooking between orders. Place was full of people waiting on food. Finally just left. read more

Keep driving. No seriously. Just keep going. It's slow and not clean inside. But the staff were all very nice.

15 minutes to get a milkshake. No apology or anything. Plenty of people working behind counter. Not that busy. Not really sure why it would take this long to get milkshakes. All my order consisted of was two milkshakes. They don't even take your order any longer. You have to place your order at a computer. So the 8 people behind the counter are just making the food and shakes and handing it out. It is 3:30 in the afternoon not a busy time. They have time to sweep and mop plus socialize with each other but it is taking 15 minutes for milkshakes. Priority is not guest service. read more

Let's start with the filth! The bathrooms were not clean and they stunk to high heaven. Mustard squeezer was dirty. One guy in the cooking area had a piece of tissue stuck up is nose. I ordered a prime burger. Wasn't prime meat of course and the meat was thin but it was pretty decent nonetheless. Young lady that took order was a mannequin. Or maybe she was high. No emotion at all. Keep it movin' when u c this place son. read more

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This Steak and Shake has a LOT of things to improve!! Most importantly completely an order correctly. Both burgers in the order were missing the tomato, onions and pickles. The shakes came out first and were melting waiting 20 minutes for the remainder of the order to come out. We chose onion rings instead of fries and were disappointed the container only looked liked it was half full. The burger itself was good even though it was missing condiments, however that did not compensate for the other mis read more

It has been a while since I ate at a Steak and Shake. I remember always getting a good burger and a shake a a good price. The best part was always the experience. It was a little like going back in time. A good milkshake in a old style glass. Today I was seriously let down. I went to an old style burger place to be meet with the only way to order was from a kiosk. No human interaction! When I finally got my burger . They called my number. I went and retrieved it from what appeared to be an angry overworked young lady. Then I had to wait on my shake while my burger got cold. The gentleman that brought me my burger was obviously overworked also. What I sat down to eat I almost went back up to the counter thinking they had only given me a single burger when I ordered a double. Then I realized the two paper thin burgers were held together by a piece of cheese. The burger wasn't bad. The chocolate shake was good. I usually order a chocolate banana shake but I couldn't figure out how to on the kiosk. This was far from the pleasant experience I remember from the previous times I've been. I will not be back. I have also decided, any restaurant I go to that only gives me the option of ordering from a kiosk will not get my business. Steak and Shake, bring back the experience. Get rid of the kiosk! read more

I wish there was a way we could give like a negative 17 review because a one actually gives merit to this place to which is not due. Where to begin? I have been here three or four times and each time has been a disappointing adventure. I came to the drive-through one evening in order to shake which was all I wanted at the time. When I tasted it, it tasted like dishwashing soap. I was on my way to a meeting and was late and could not turn around and do anything about it so I called the manager of the store. She said she didn't know why it tasted like that or how that would even happen but she would be more than happy to replace it and I said I don't know when I'm coming back through this area but whatever. When I did come back through a month later they didn't have my name written down anywhere didn't know who I was or what happened. But they ended up giving me the shake that I never drank in the first place. Well, rather, a replacement. Nothing else just that. I also ordered a meal deal which I paid for the fries were cold old and nasty. I knew not to call back and say anything about it because it will go nowhere. I wait six months and go back again this time ordering breakfast. A huge mistake there too. I asked for my eggs over medium I got them over super hard. I brought it to their attention and the bacon on my plate look like it had been under a warmer for about four days and almost disintegrated at touch. I did not eat the whole thing and they company for the breakfast. So I guess that was a good thing. The last couple of times that I have been here one time I stood and waited to be seated somewhere between 20 and 30 minutes. I finally gave up and walked out. Now, keep in mind, the place was not packed and was not super busy but the staff was just hanging out talking instead of seating people. Now today I come back in to try just one more time to place a to go order. Well, that went over like a turd in a punch bowl. I stood at the counter at the register watching all the servers in the cooks and everyone chilling and hanging out... and again, after standing there for 10 or 15 minutes I just turned and walked out. Listen folks, I don't expect a whole lot from a fast food restaurant, but I do expect my order to at least be taken or bare minimum sit down somewhere. I don't like being looked at, stared at, and ignored blatantly. So if I were you, I would steer clear of this place as much as possible. read more

Although the restaurant was almost empty, we waited super long for service. One younger waitress tried to help us early but was publicly admonished for "taking a table" from an older woman who continued to make us wait. Our food came out wrong and the manager refused to come talk to us. Instead, she sent the waitress back and forth passing messages between us. We will NEVER eat here again. Furthermore, Steak and Shake should be ashamed of allowing their brand to be desecrated this way. I know and love the brand so I know this one place is an anomaly but IF this WAS my first visit, it would have been my last. read more