We got our service today, had a value-pak coupon for 137 for all 3 couches. They arrived on time yes but the guy was really rude. He says he knows what he is doing but he did not at all. He wet all my curtains, the floor, and to top it off. His machine was leaking alot of water and wet all over the place. I wouldnt not recommend this company at all. They say one price but they give you extra cost for other stuff you dont even need. No next time for me.. read more

Val-Pak's coupon advertised 3 rooms of carpet cleaned for $99.00! I have used Sears before for similar services, and that's what I get -- $99.00! This individual said he pretreated for (minor) pet stains, but no worry, no extra charge! Master has queen bed and two large pieces of furniture, so not much work there... guest bedroom -- was told to clean about 3-5 feet in entrance (carpet had no spots at all) and third bedroom, same -- very little square footage. Without telling me was charging $40 for pet pre-treatment for 2 rooms, and charged additional $40 for two small closets (there was so many boxes of shoes on floor, there was barely any room to clean in first closet and second closet has a chest of drawers inside closet. Total square footage of my home is prox 1,600 s.f. I doubt if he (Miki) even touched 25% of my home. His English was very poor and I'm not finished with them yet! Since he did not have 3 bedrooms to clean, and charged extra for two small closets, I asked him to clean one throw rug on top of carpet, and he wouldn't touch it! I am calling to ask for a sq.ft. estimate and will NEVER have them in my home again! Andrea Cypress read more

The experience with this company taught me to check the ratings BEFORE I call on any service provider in this area from here on...With this company, Steam cleaning of the furniture is nothing but almost saturating them in water! I was told everything should be dry in 3-4 hours! That is a big fat misrepresentation! 24 hours later things still were not dry, further, even the carpet under the pieces had gotten wet! It is 36 hours now since they did the "damage", the carpet is still wet under the couch! I called to complain approximately an hour ago, some one who said it was the answering service, surprisingly offered to send someone tomorrow to vacuum! Imagine an answering service offering to rectify the situation! It was my mistake, you be aware.... read more

I just had my air ducts cleaned and am very happy with the speed, and honesty of the tech and his assistant. Fortunately I had read some reviews online when they were on the way. I told him immediately that I had read some unfavorable reviews. He did mention cleaning the air return and going in the attic to inspect everything. My air return is in the hall so we looked at it. He said it needed cleaning but I disagreed as I vacuum it out a few times a year. He didn't argue with me. I felt both of them were very pleasant. The assistant was even seen vacuuming the floor in my kitchen. I saw a complaint online that the vacuum only went in the vent about a foot and I mentioned that. Not so with these guys. I watched him and wondered how far it could go as he kept on and on with the hose. Definitely would recommend their air duct services. read more

Wish I would had read these reviews. Had my carpet cleaned yesterday and it is still damp and wet. Had a dehumidifier running since last night. My house is all messed up with stuff scattered because I can't put it back. Inside of chair I had cleaned is still very wet. They do not put shoe protectors on when cleaning. House needs to be mopped again. read more

Don't waste your time with this company. I should have known when I had multiple coupons at different prices that this company was shady. But, I decided to call and make an appointment. When I scheduled my appointment I told them I wanted tile deep cleaned/sealed and that I had a coupon for a certain price. She told me that this was covered. When they got here the price practically doubled. I wanted 1 room deep cleaned for carpet. The receptionist told me one price on the phone. But again almost doubled when they got here. I understand coupons or advertised prices don't always cover everything. But that is why I asked on the phone. Talk about deceptive business practice. Wish I could give them 0 stars. read more

Would definitely recommend steam express. They did a great job on my carpets and even arrived earlier than expected which worked well for me. Very professional and will definitely use them again. read more

i had extensive mold in my ducts, was having trouble breathing due to my problem with asthma. The technicians were able to come to me the next day and were very professional and fast. They were done in about two hrs!!! Also, i have a Persian rug that has been passed down through the years and is very fragile, they were able to clean it thoroughly and were delicate with it through the whole process. I highly recommend this company to anyone that has problems with any allergies as they use only organics products. Staff is wonderful!! read more

Definitely a scam! I have seen this SAME review on many posts here on yelp. The Val-Pak coupon scam... Called for the $137 5 rooms special and ended up paying $325!!! I had to re-schedule from a Thursday to a Friday, the guy on the phone said they could get me in the next day b/t 8-10am. I take off work and 10am comes and goes so after calling the first guy who had no answers but to call the office, no answer there either.. Finally when the girl does answer she said I was scheduled for 10-2... Soo 2pm comes and goes, I call again she says the machine broke and they had to fix it and she would have the guy call me when he is on the way. He finally calls me and says 4pm, well by 4:30 they finally show up.. He says I need to do a deep cleaning $25 x5 rooms and a pet enzyme $25x5 plus the $137 original special.. I said no, I only have about $250 to spend because I was also going to get the couch done too for $69.99. So they wanted to charge $387 for for the carpets. He said he could do free rooms and gave me 3 rooms "free" for the deep cleaning so 137+50 deep cleaning +125 pet enzyme =312 but did it for an even $300+tax =$324.75 as the final charge. 2 1/2 hours LATE and $163 more than what the coupon said and I couldn't afford to do the couch so that didn't even get done... Today is Sunday, I have used high velocity fans and ceiling fans and the carpet is STILL damp. When they were done it was SOAKED and I asked him about that and he said it would dry in 4 hours, ANOTHER lie.. The carpets are clean and free of all the pet stains that you could see but now it smells like MOLD/MILDEW in my living room!!! When I bend down and smell the carpet I can even still smell the pet urine that was supposed to be gone with the pet enzyme. The granules they sprinkled on first I can still see on my carpet in the corners in many places. There was no deodorizer that I can tell because it never smelled "fresh or clean", that was supposed to be included in the original $137... They did NOT wear shoe covers, they used MY water from the hose, and DUMPED the dirty water in my driveway!!! They also "CLAIM" it is organic and you could clearly smell and feel the chemicals because the carpet has a sticky feel to it... DO NOT FALL FOR THE VAL-PAK COUPON SCAM!!! read more

They cleaned four rooms and did an ok job for what is cost me. However, the guy wanted me to give him a tip and I didn't see why I should. That's part of the service cost. The next day my husband notices a dead area on our grass close to where the cleaning van was parked. It looks like they poured the left over chemicals on the yard and killed the grass. He was so upset and works very hard to keep the yard looking perfect. I guess they were mad about not getting a tip... I will never use Steam Express again and do not refer them to anyone! read more

On September 1, 2016 one of their technicians by the name of Leo had sold me a two year warranty which covers any mold problems after he completed a whole house air duct cleaning,disinfecting and mold removal . He stated, as well as the company's website, that with this warranty they can come out to my home, free of charge to inspect and treat any mold, bacteria and microbiological issues as needed. I spoke to Natasha (10/3/16) to schedule an appointment for October 10, 2016 between 12-4 and had informed her that I have a two year warranty and would like for the technicians to come out to my home for an inspection. Come October 10 at 3:40 and no one shows up. So I gave them a call. Natasha (supposedly the one who makes appointments ), with all rudeness, angrily stated that she had canceled my appointment , unbeknownst to me. I explained to her that no one from her office has notified me about the cancellation and that I need them to inspect my units because I had mold when they first came out September 1. So, I asked her to reschedule my appointment . She again, yelled at me and said she won't be able to do that. I then proceeded to tell her that Leo had explained to me that with the warranty that they can come out as many times as I call them. With rage in her voice, she said we don't do that. I then proceeded to ask for a refund for the two year warranty because she isn't scheduling any appointments for me . Natasha yelled again, and exclaimed "we don't do refunds" and hung up. I called again, in which she intentionally kept me on hold for 8 minutes. I called immediately afterwards and was kept on hold again for several minutes. Called one more time to speak to someone else, and was kept on hold and ignored. On October 12, I made another call to Steam-Express for them to come out to my home. Natasha, again, stated that she booked an appointment for 10/16/16 between 2-6 pm and that they'll call me 1 hour in advanced . Nobody showed up! At this point I had enough of them ignoring my concerns, purposely keeping me on hold for long periods of time, faking scheduling appointments, and insulting me. This company, who advertises on its website "100% customer satisfaction guaranteed ", did not honor it's warranty in any way, shape or form. Never made any real appointments for me. Never had a manager (or any other employee) call to apologize for the abhorrent customer service nor show any concern for me as a customer. read more

No stars at all! DO NOT USE THEM!!!!!! I used a value pack coupon for a/c duct cleaning. They were here about 30 mins and left. When I walked out front of my home my water hose was across my driveway and my power handle was laying on the ground at the turn on valve. They were here to clean my a/c vents didn't even need to use my water for that. I dont think they went very far up into my vents either. Other quotes I was told it would take an hour to hour and 1/2. read more

Used a value pack coupon, but asked prior to them coming the charge for hallways and stairs. They did not stick to the price once they arrived, charging more than stated on the phone. They were also in and out of my house in no time flat, doing a sub-standard job. Don't use them, you will regret it !!! read more

absolutely not the best. no shoe covers. overpriced and very pushy about extra services. i was taken advantage of and when i asked for product details the delegater was very good at talking around and never disclosed product information. kept saying totally organic. for an educated person thats not satisfaction. I wanted product details, which he was not going to share. overcharged big time, very wet and took days to dry. not a satisfied customer and will never use this company. encourage you to seek american based franchise. i will do my research and be prepared for next yr when cleaning time rolls around. this franchise is very pushy and not strategic in adding unnecessary fees to your bill and hidden cost. paid half amount and received professional quality services from another company last yr. called Pro-Steam and could kick myself for not realized I had called the wrong company. do not use steam express or you will be swindled big time and end up with very wet carpets and an empty pocketbook.. read more

Terrible! Unlike the other reviewers, I refused the service. They go around looking for extra things to charge you. Their coupons are worthless. There is no way they will settle for a $77 job like their coupon advertizes. Find some other company. read more

I had a coupon,$65.00 ,air duct cleaning and 1 rm. & hall of carpet cleaning .NOT !! The minute the tech came in the door, he started trying to sell me on other services, Oh yeah, the return air, I saw what they did and I could have done the same thing with my portable car vac. When I refused the expensive clean-out of my air unit itself, the tech became sullen, & all of a sudden he was finished.My biggest regret is not following my first instinct, which was not to let them do anything, and showing them the door. read more

I had my vent cleaned and treated for mold for 885 dollars and my neighbor had it done for 500 dollars. This looks like a scam cause his pictures looked like mine and the reduced his price after he complained. read more

The cleaning is terrible.The guys look like crap and its hard to understand him. We have 19 vents in our house and he charged us $600. It was terrible i would never call them again. I DON'T RECOMMEND THIS TO ANYONE! read more

First time customer and I will NEVER use them again! This company stucks big time!!! had them to clean my air ducts which i don't believe they cleaned all of them but had another guy running around as if he was in a rush to get the job complete. They were supposed to clean my dryer vent NEGATIVE did everything but that!!!! DO NOT USE THEM EVER......YOU WOULD BE WASTING YOUR $$$$$ THIS COMPANY SUCKS! read more

Terrible, terrible, terrible! These people are crooks, stay away no matter how cheap they say it will be they'll figure out a way to overcharge you. The tech changed our contract after we agreed to the initial services and then demanded payment! Their management was no help when we called them so we contacted our credit card company and had the charge reversed. read more

ZERO star for this company. It is ABSOLUTELY waste of money and WORST service ever. The driver guy was rude and extremely upset with me for declining his additional proposed service of additional $475. It is not professional at all. read more

Steam Express deserves ZERO stars. DO NOT GET YOUR CARPET CLEANED BY THESE PEOPLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I've had my Air duct cleaning done by them and had no problem, so I figured I'd do business with them again, and get my carpet cleaned. I called to make an appointment and explained to the lady how many rooms I needed cleaned and all she said was that my total would be $145. So, I thought great that's not bad. My appointment was made for 1:00 p.m. because I get off of work at 12:30, and that would give me enough time to get home. My daughter and I start receiving calls at 11:48 a.m. from "The office", asking if we were home, because they were waiting outside, and I said to the lady. "But the appointment was at 1?" and she said, "Yes anytime from 1 to 5". So I told the lady I wasn't home yet that I would make it home as soon as i could. That alone was a major inconvenience for me. Shortly after, I receive a call from the actual technicians saying that they were waiting for me, and that the lady told them I'd be home in fifteen minutes and if I was close by already. I told them that I'd try to be home within 25 to 30 minutes (by this time it was 12:15ish). So, as I'm driving home I get a call from the office again literally like four minutes after I'd spoken to the technicians, and the lady says that the technician said I was going to be there in ten minutes, if I was close to home already and I told her once again, "No I'm not home but I'm driving home and am not too far." I felt extremely rushed when in reality they were over an hour early rushing me to get home as if my time wasn't important. So, finally I get home, and they arrive about 10 minutes later, and in comes a man named, "Shalom, or Chanon". I begin to show him the rooms I needed cleaned and he starts telling me that the hallways are extra, the rooms were a bit too big (without measuring a thing) so that's an extra charge, and he just keeps piling on these charges, left and right, and the total ended up being almost $300. So, I told him that the lady said $145 not 300 and he begins to argue with me, he got extremely rude, he then began asking me sarcastically, "Do you know what a room is?" He would look away, and act like I was expected to know how much they'd charge me extra before I got them to come to my house. He would make these gestures like he was going to give up on explaining because we were stupid, and couldn't understand. Giving me "duh" looks, I've never come across anyone that rude in my life. So we kept arguing and eventually I settled for $250, (after having to trade off certain rooms) for rooms upstairs and downstairs. I went one by one, telling him which room I wanted cleaned, and which ones I didn't want. So he asked me about the master bedroom and I said yes, I want this room but not the room next to it, so I closed the door of the room next to the master and he said okay, and he closed the door of and he called the guy to come upstairs and start. So they started and they cleaned the stairs also so I couldn't go upstairs. They left, everything was normal, and later on in the day I noticed the master bedroom hadn't been done. So, I called him and he began to argue with me, got rude and started saying that it was basically my fault that he's been doing this for so many years that he couldn't have made a mistake and that he just wasn't going to waste his time to come back because he was forty minutes away and it was only one room THAT I HAD ALREADY PAID FOR, but that he just couldn't. And he in a very offended way began saying, "and either way you know you're going to have to pay for that room". I told him i'd call him back. I called back and he said that he was sorry that he could do the room for free but not the same day he said he could the next day, so i said "okay when is the earliest you can come?" and he said i don't know i have to call the office and find out and i said okay well it would have to be the earliest appointment tomorrow and he said, "okay ill let you know when I call the office TOMORROW", and i was like "but I need it for tomorrow" and he's like "yeah but i'm just the technician I have other calls and i'm driving" So, in the end, he's supposed to "let me know" but if he calls, which I doubt he will, I will definitely say that I will no longer do business with them because it really was the worst experience I've ever had with any company. Just do not do business with them, save yourself from being upset and disappointed, and having to argue with someone who talks to you like you're an idiot. read more

First time customer, and it will be the last time! I called to make an appointment and to find out more information about their service, the receptionist that answered was completely rude. I figured, I'd try it out because I had a Valpak coupon and she's not the one doing the carpet cleaning so whatever. They arrived on time and called 30 minutes ahead of time before arriving which was good. However, the service was terrible. The men did not help move the furniture whatsoever. I understand when it comes to heavy furniture but they did not move anything! They watched me and my sister move everything we could and we are two young ladies! The man examining our carpet was also arrogant, lazy, and lying about the size of the rooms "just by looking at it" he came up with a random square footages. I've had my carpet steamed cleaned before by other companies and they have always at least helped move the furniture. But these people are horrible. They were also cutting corners and did not do a good job. read more

I never write bad reviews but felt like this needed one. I had them come out to clean my air ducts using an advertised "deal". The receptionist failed to tell me that there was an additional charge to clean where the filters were. Since this is their business i think she should be upfront on all costs and tell the customer. . That increased the price by 50%. When the guys showed up to do the work they tried to upsell me other things, increasing the price to over $1000!!!They wanted to sanitize my entire system which was more than the actual cleaning. They also said they would clean my vents and tske them out and wash them with a sanitizer. I let them do this since the vents are high up and would be a hassle to do. I paid an extra $100 for this. They were in and out in around 1 hour and 15 min. and since they left I had looked at some of my vents and they are still dirty. What did i pay extra for?. I have 39 vents and wonder what kind of job they did in such a short time especially since I can still see dust on my vents . I know one was not cleaned and called back and asked to speak to a manager TWICE and have not had my call returned. I told the receptionist I had just had my vents cleaned so maybe that's why they won't call back. I paid over $500 and feel totally screwed over!!! read more

What a bunch of shysters. I set up an appointment for their so-called "deep cleaning special." Three guys came in the truck. One of them was a supervisor. Actually he was a high pressure salesmen. He proceeded to tell me all the places on my carpet that deep cleaning would not clean. Said I needed to pay more for special chemicals to clean those areas. I needed it done then and agreed to the extra costs. What a mistake! The first truck broke down and I had to wait more than an hour for the replacement crew to show up. Them there were more pressure tactics to increase the cost. The final total exceeded $500 for about 1500 sq ft of carpet. When they finished, there were still a lot of stains. When I asked if they could be removed, the answer was "NO". Later my realtor said the carpet did not look like it had been cleaned. I finally got some Rug Doctor oxi-steam carpet cleaner and removed 90% of the remaining stains by hand. Should have rented a carpet cleaner and done it myself. read more

I had Steam Express do a cleaning on the air ducts in my home. They did the cleaning as requested, but they insisted I had tons of black mold in my a/c unit. I was shown pictures of the inside of "my unit" supposedly. I was then told I needed to have my system deep cleaned for nearly $1,000! When I declined, the service techs got rude about it and quickly packed up their belongings, almost without doing the carpet cleaning in 2 rooms that was part of the package I had purchased. When I requested the carpet cleaning, they did a very quick and crummy job just to get out of my house. Something sounded fishy to me about the a/c needing cleaning. I could do the cleaning myself with a bottle of Clorox and a few hours time. I called the company I normally use for my a/c services and had them do an inspection on the unit. I had them check for the black mold. I was told my unit is 100% perfectly clean with not a speck of mold in it. I realized that Steam Express tried to take me for my money and so I did some research online. Apparently I'm not the only one that they have tried to scam. read more

Oh my goodness, I wish I had read the review prior to hiring these pitiful people. First I was scheduled between 1-5, then I called at 3:00 inquiring as to an expected time. I was told the team was running late & should be there by 5:00. I called at 5:00 and was told they were coming by 5:30. They finally showed up at 6:30 with an attitude. They told me the first group who was scheduled to come ran into problems, and this was not even on their schedule. Like I wanted to hear that. His attitude was really funky and uncaring. After they did a half ass job of cleaning my carpets & vents, they wanted to tack on additional charges to sanitize my ducts. The coupon said organic solution & 2 year warranty (false advertizing) all they did was use the same dirty brush they use on all the houses. My bill was already past the 400 dollar mark. What the hell was the coupon for? When he wanted to add on additional services, we said 'no', which didn't sit well with him. My final bill $574. How did that happen? For the mediocre job they did. Don't walk away, run from these people. What a rip off. Never again read more

rip off company! stay away and find someone honest to use. they charge you more for a solution you never see and after they rip you off they ask for a tip.....they took off and left water all over my wood floors. they said they were going to do all these different things which they never did. beware!! read more

Steam Express was scheduled to come to my home to clean the grout of my tile. They were an hour late from the time frame they estimated. I was calling to cancel the appointment (and wish that i had) when the crew arrived. They sloppily cleaned my kitchen floor causing the chemical to stain my new (literally three weeks old) stainless steel refrigerator and dishwasher. I called the company after i noticed the stain. Two days later the crew came to the house to check the damage and attempted to clean the stain with water, clorox and other chemicals. I spoke to the owner (after he attempted to avoid my phone call) and he agreed to pay the costs of replacement of my appliances. Mistakes happen which are completely understandable, however the agitation came from the attempt to ignore the issue. Needless to say, we shall see if the owner will proceed as promised, if not, this customer will be filing a lawsuit in the JP court. read more