Geek squad guys were incredible. Came in for a backup camera and a head unit installation and they…read moredid it in no time and were super helpful explaining the process. Very fair prices as well compared to other stores. Would definitely come here again if I needed some electronic work on my truck!!

I rarely leave negative reviews, but this experience was so frustrating that I feel compelled to…read moreshare it. I purchased a brand-new iPhone from Best Buy that turned out to be defective. I attempted to return it immediately, but after waiting approximately 1.5 hours, I was told the system was down and to come back another day. On my next visit, after another lengthy wait, I was told to drive to AT&T to have the phone unlocked. AT&T informed me they could not help because the device was sold and controlled by Best Buy. I then returned to Best Buy and was told to wait 48 hours and try again. Over the course of multiple visits, my family spent well over 10 hours trying to resolve what should have been a straightforward exchange for a defective phone. The final visit alone took approximately 5 hours to complete the return, replacement, and data transfer. What is most disappointing is not that the phone was defective--manufacturing defects happen. The issue is the repeated misinformation, multiple trips, excessive wait times, and lack of ownership in resolving the problem. My wife and I have two young children, and the amount of time required to fix a problem we did not create was unreasonable. I have attempted to raise these concerns directly but have not received a meaningful response. I'm posting this review in hopes that someone from Best Buy management or customer relations will review this situation and explain how this level of customer service is acceptable.

My PC crashed. I had a black screen and as a result all…read morefunctions were inaccessible. I took the PC to J&B in the hope that the PC would just be able to boot up. I did not think that any programs would be saved. I was wrong! When I picked up my PC it was in desk top mood. I did not LOSE a single program! Jim and Chris are magic men. PS; I contacted 3 other so called PC repair shops and they told I had to reinstall Microsoft and I would lose all my programs.

Awesome retail experience!! Jim and Chris stand behind their products one 100%!! I was so…read moreconfident about their products that I actually bought a PC and a laptop at the same time because the previous unit I bought with them 6 years ago was still working but it outdated. I look forward to working with my new units for the next 6 years without any glitches or crashes! Thank you guys!!

My computer recently experienced an unexpected crash, which left many heads scratching. When I…read morediscussed this on the phone with the owner Ben, he immediately knew the cause and proposed a solution. I took the computer in, and, after determining that the hard drive was no longer good, Ben then proposed a solution, which he worked on fast and efficiently, reassuring me that he was on top of things. But the most eye catching aspect of this business is the personal touch and first rate customer service, patience and communication. Ben takes the time to carefully explain every issue to people...shall we say, far less computer literate than he is. This is a most welcome perk in an age when customer service, courtesy and communication seem to be completely lost on this generation in any given field of business or service. That alone convinced me to consider Ben for all my future computer issues.

A few weeks ago my laptop screen went black while working, and I was unable to get it to reopen…read moreWindows. I was panic-stricken because I had work deadlines to meet, so I began a search for help as quickly as possible. Ben at MT Computers in Vista was the first place I reached after leaving messages for several others. He told me not to worry and to bring my laptop over to MT Computers, which I did. After updating me with his plan for a course of action and price estimates, he fixed the problem, updated Windows 10 to Windows 11, and ordered a replacement battery. He returned my laptop to me in less than 24 hours, which I really appreciated, and told me that he would let me know when the replacement battery came it. Meanwhile, I could work on my laptop. The replacement battery came in a few days later, I ran over to his shop, and he replaced the battery in about 10 minutes while I waited. However, the battery would not charge up as it should, so I replaced the power adaptor to rule that out (they're cheap), but still the battery would not charge. When I let Ben know, he ordered another new battery, and installed it. Still the battery would not charge, so he ordered a third battery, this time from another vendor. I ran my laptop over one more time, he replaced the battery again in about 10 minutes, and the third battery was a charm! Ben was very kind, reassuring, pleasant, and patient with me. I highly recommend Ben and MT Computers to anyone in the Vista area in need of prompt and efficient computer servicing with great communication and a smile. Thanks again, Ben and MT Computers . You're the best! (Modern Tech Computers @ 760-727-8038)

This page probably needs to be removed. The number listed is the cell phone number of an…read moreindividual and not a store. He claims that they have refuse to assist with removing his cellphone number. Do not call 760-631-0070.

i called this store today, to ask if they can fix a simple issue. I need a replacement cpu fan…read more mine is being a bit noisy.. i was willing to pay for the fan and labor and was willing bring my computer into the store. I asked until what time are you open? he said what well, whats the issue. i explained i needed a new cpu fan and i live right down the street. He turned into a complete ass. He said they dont do counter repairs..I really i could care less if i went to his whole in the wall computer shop to fix my computer or not. He seemed to care about getting the business but had no idea how to treat his potential customers. and seemed to want to flex his i am right on everything muscle..He tried to validate his point of getting a home visit as thats what a plumber would charge for home visits. I called him a ass and i told him good luck with his business and hung up.. what a jerk.. I wouldn't trust the these guys with my computer or in my home.. and nor should you

Good day to anyone reading. I found Zippy Laptops on Google in Oceanside and could not be happier…read morewith my new Alienware 15 R3 model. I'm able to setup three external monitors plus the laptop screen allowing me four screens for trading. I have not had any issues with this system and it truly is the best laptop that I've owned. With Steve's guidance and knowledge on the different systems, he knew exactly what I needed in order for my to be completely satisfied. I am now going to be a repeat buyer and even looking for a surplus buy for the business I'm partnered involving virtual reality. If you need a trustworthy system at a great price, I would suggest Zippy Laptops, not to mention he offers a money-back guarantee if not satisfied. Joe Martorano The GRID, Oceanside 614-625-3972

I lost two years of pictures after selling my laptop and buying another here. Goodbye wedding…read morevideo, I guess

TL;DR: Daniel is a great computer tech and a really nice, helpful and knowledgeable guy :)…read more I brought my PC in after the motherboard shorted out on me. I was originally going to go the RMA route with Costco where I got the PC bundle from originally, as it was still under warranty. But Costco insisted they reserve the right to unilaterally delete all the data on my PC during the free fix. And backing up the data myself at that point would mean voiding my warranty with Costco Daniel was really helpful with explaining the list of options I could go down -- whether it was just for him to backup my data in a way to retain my Costco warranty and then have Costco fix the motherboard for free -- or have Daniel do a semi-rebuild of my PC, replacing the motherboard with something that isn't just going to crap out in another year or two like the first one. I went with the latter, and I'm glad I did. And Daniel was way quicker with the turnaround than I expected, got me my PC back in a week, just before they closed for the weekend. I also got a free month of their tech support service with the purchase. Great shop, would recommend! (assuming my PC holds up for years to come, which I feel very confident it will)

I brought my old computer in to Laptops Plus to have all the data moved to my new computer…read more There were a number of serious issues between getting the data from the old computer software into the newer applications of my new computer. The fix turned out to be very complex and was a lot longer than anticipated. Daniel , who helped me,stuck with the job until it was done. The job probably took twice the time but Laptops Plus did not ask more money from me. The fix was perfect , and I am so grateful to Daniel Defnitely five star work.

I'm writing to express my sincere gratitude for the exceptional help we received from Eddie at the…read moreApple Store Carlsbad. We came in feeling extremely stressed after my husband clicked on what appeared to be a legitimate email offer, which turned out to be a scam. He had entered his credit card information, and we were deeply concerned that his laptop had been compromised with malware. From the moment we walked in, Eddie greeted us with professionalism and genuine care. He quickly got us onto the Genius Bar waitlist and took the time to listen to our situation without judgment. What truly stood out was his ability to calmly explain how malware works and what risks we might be facing--it immediately put us at ease. Eddie carefully walked us through the process, checked the laptop thoroughly, and shared the appropriate tools to ensure there was no infection. The relief we felt after learning everything was safe is hard to put into words. His kindness, patience, and expertise turned what could have been a very upsetting experience into one where we felt supported and reassured. Eddie is a true asset to Apple, and we are incredibly thankful for his help.

You do your customers a massive disservice…read more Treat it exactly like a car: 1. I Drop off car/product 2. YOU Fix 3. YOU Call me to come get it. Inefficient and backwards. Hours-long waits instead of just dropping off your product. Apple makes top tier products but their CS and this whole process is an abysmal failure. Jobs rolling in his grave. Very inattentive staff. Sluggish 'check in' process. I loathe coming here. Avoid if you can.

Long story short, I dropped my laptop awhile back that caused minor damage where I was able to just…read morepop the pieces back together. Fast forward to about a month ago where I closed my laptop lid and CRACK - something happens where basically the bezel, back over, and hinge gets damaged to the point where it looks like I ripped it apart when I open my laptop back up. Tried to fix it and somehow made it worse by messing up the screen and man, I've done my fair share of taking computers apart before but I wasn't going to mess with my laptop after this series of unfortunate events. Cue Eric! I reached out to a couple of repair guys for a quote and Eric gave me the best one AND the hope that my laptop could be saved (I had a couple others tell me it wasn't worth the fix; mind you, my computer itself worked fine still - I just had to plug in an external monitor to get anything productive done). He was timely with messages, and even let me know that some parts were missing for repair and ordered it for me. His quote was reasonable in comparison to the cost of a brand new laptop and now that I've had it back for a couple weeks; I can honestly say it feels brand new. Appreciate his quickness and his expertise, would definitely come back for any silliness I encounter with computers down the road. Thanks, Eric!

What a guy!!! Quickly responded.....Excellent service, fixed me right up…read more.... 5 stars!!!!