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Stearns Business Machines

3.7 (13 reviews)

Services - Stearns Business Machines

Data recovery

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5 years ago

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3 years ago

Nicest man you may ever meet. He removed the paper jam and serviced the printer within one day.

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11 years ago

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Best Buy - Oceanside

Best Buy - Oceanside

2.4
(393 reviews)
$$

Geek squad guys were incredible. Came in for a backup camera and a head unit installation and they…read moredid it in no time and were super helpful explaining the process. Very fair prices as well compared to other stores. Would definitely come here again if I needed some electronic work on my truck!!

I rarely leave negative reviews, but this experience was so frustrating that I feel compelled to…read moreshare it. I purchased a brand-new iPhone from Best Buy that turned out to be defective. I attempted to return it immediately, but after waiting approximately 1.5 hours, I was told the system was down and to come back another day. On my next visit, after another lengthy wait, I was told to drive to AT&T to have the phone unlocked. AT&T informed me they could not help because the device was sold and controlled by Best Buy. I then returned to Best Buy and was told to wait 48 hours and try again. Over the course of multiple visits, my family spent well over 10 hours trying to resolve what should have been a straightforward exchange for a defective phone. The final visit alone took approximately 5 hours to complete the return, replacement, and data transfer. What is most disappointing is not that the phone was defective--manufacturing defects happen. The issue is the repeated misinformation, multiple trips, excessive wait times, and lack of ownership in resolving the problem. My wife and I have two young children, and the amount of time required to fix a problem we did not create was unreasonable. I have attempted to raise these concerns directly but have not received a meaningful response. I'm posting this review in hopes that someone from Best Buy management or customer relations will review this situation and explain how this level of customer service is acceptable.

Modern Tech Computers

Modern Tech Computers

5.0
(15 reviews)
$

My computer recently experienced an unexpected crash, which left many heads scratching. When I…read morediscussed this on the phone with the owner Ben, he immediately knew the cause and proposed a solution. I took the computer in, and, after determining that the hard drive was no longer good, Ben then proposed a solution, which he worked on fast and efficiently, reassuring me that he was on top of things. But the most eye catching aspect of this business is the personal touch and first rate customer service, patience and communication. Ben takes the time to carefully explain every issue to people...shall we say, far less computer literate than he is. This is a most welcome perk in an age when customer service, courtesy and communication seem to be completely lost on this generation in any given field of business or service. That alone convinced me to consider Ben for all my future computer issues.

A few weeks ago my laptop screen went black while working, and I was unable to get it to reopen…read moreWindows. I was panic-stricken because I had work deadlines to meet, so I began a search for help as quickly as possible. Ben at MT Computers in Vista was the first place I reached after leaving messages for several others. He told me not to worry and to bring my laptop over to MT Computers, which I did. After updating me with his plan for a course of action and price estimates, he fixed the problem, updated Windows 10 to Windows 11, and ordered a replacement battery. He returned my laptop to me in less than 24 hours, which I really appreciated, and told me that he would let me know when the replacement battery came it. Meanwhile, I could work on my laptop. The replacement battery came in a few days later, I ran over to his shop, and he replaced the battery in about 10 minutes while I waited. However, the battery would not charge up as it should, so I replaced the power adaptor to rule that out (they're cheap), but still the battery would not charge. When I let Ben know, he ordered another new battery, and installed it. Still the battery would not charge, so he ordered a third battery, this time from another vendor. I ran my laptop over one more time, he replaced the battery again in about 10 minutes, and the third battery was a charm! Ben was very kind, reassuring, pleasant, and patient with me. I highly recommend Ben and MT Computers to anyone in the Vista area in need of prompt and efficient computer servicing with great communication and a smile. Thanks again, Ben and MT Computers . You're the best! (Modern Tech Computers @ 760-727-8038)

Laptops Plus

Laptops Plus

4.1
(94 reviews)
$$

TL;DR: Daniel is a great computer tech and a really nice, helpful and knowledgeable guy :)…read more I brought my PC in after the motherboard shorted out on me. I was originally going to go the RMA route with Costco where I got the PC bundle from originally, as it was still under warranty. But Costco insisted they reserve the right to unilaterally delete all the data on my PC during the free fix. And backing up the data myself at that point would mean voiding my warranty with Costco Daniel was really helpful with explaining the list of options I could go down -- whether it was just for him to backup my data in a way to retain my Costco warranty and then have Costco fix the motherboard for free -- or have Daniel do a semi-rebuild of my PC, replacing the motherboard with something that isn't just going to crap out in another year or two like the first one. I went with the latter, and I'm glad I did. And Daniel was way quicker with the turnaround than I expected, got me my PC back in a week, just before they closed for the weekend. I also got a free month of their tech support service with the purchase. Great shop, would recommend! (assuming my PC holds up for years to come, which I feel very confident it will)

I brought my old computer in to Laptops Plus to have all the data moved to my new computer…read more There were a number of serious issues between getting the data from the old computer software into the newer applications of my new computer. The fix turned out to be very complex and was a lot longer than anticipated. Daniel , who helped me,stuck with the job until it was done. The job probably took twice the time but Laptops Plus did not ask more money from me. The fix was perfect , and I am so grateful to Daniel Defnitely five star work.

Apple Store - Carlsbad

Apple Store - Carlsbad

2.8
(521 reviews)
$$$

I am a Make A Wish wish granter and today I had a wish kid come into the store to get an Apple…read morewatch that was on his list. I had called ahead to check out the lay of the land and chatted with Anthony, one of the managers, he made me feel reassured ahead of time that our Wish kid was going to get a great experience. This morning I came into the store to wait for wish kid and met with Anthony, Brian, Maddie and Carlos. We discussed what kind of entrance my wish kid would like. I was appreciative that the employees were willing to go all out to welcome our 9 year old kid into the store (applause, doors opening etc). But ultimately we decided that wouldn't be value added for our kid, so we went with the low key option. When our kid got to the store Maddie had the exact model of the watch our kid was interested in ready to go and they had Carlos dedicated to helping our kid get his phone set up. I could tell that Carlos has helped many people with their products with the way that he gave clear and easy directions and had a lot of patience. What a great experience. Our kid was thrilled with his new watch.... thanks Apple!

I was on trip coming from Sacramento and stopped by here to buy a case for my new phone. The vibe…read moreof store was little busy but I've been to many Apple stores state wide there was always someone who greeted you even during holidays seasons when it's busier, this store nope no greeting. I found the case rack had an idea of what wanted was probably looking the cases for good 15 minutes no one asked me if i needed helped. I tried looking for anyone that could help me but everyone was busy and looking for someone who was finishing up with apple employee. They would offer assistance to people coming in after me it got to the point where I had to interrupt someone so I could give yall my money and leave! While at the store another customer kept asking me for assistance as if I'm an Apple employee I was not wearing anything that they issue Apple employees my shirt had Disneyland across the front and obviously no name tag. My overall experience here was weird and felt unwelcomed. Staff were extremely unhelpful which is concerning bc there's was at least 20 people on the floor. Now what really makes this experience a full home run is the case they sold me has to be fake in matter of week my case start forming air bubbles on the sides and was deteriorating and I'm not dropping my phone regularly or anything rough to warrant this condition. My mom has the same case for her phone and when I got case from different location the quality of the case felt so much more authentic. Would not recommend this location they seem to have a very particular preference in their clientele. May not get any assistance and or assumed your the help if don't look like their preferable demographic. Due to a personal emergency I could not return the case and I was stopping by for a quick trip wish I went somewhere else.

The Computer Guy

The Computer Guy

4.9
(228 reviews)

Long story short, I dropped my laptop awhile back that caused minor damage where I was able to just…read morepop the pieces back together. Fast forward to about a month ago where I closed my laptop lid and CRACK - something happens where basically the bezel, back over, and hinge gets damaged to the point where it looks like I ripped it apart when I open my laptop back up. Tried to fix it and somehow made it worse by messing up the screen and man, I've done my fair share of taking computers apart before but I wasn't going to mess with my laptop after this series of unfortunate events. Cue Eric! I reached out to a couple of repair guys for a quote and Eric gave me the best one AND the hope that my laptop could be saved (I had a couple others tell me it wasn't worth the fix; mind you, my computer itself worked fine still - I just had to plug in an external monitor to get anything productive done). He was timely with messages, and even let me know that some parts were missing for repair and ordered it for me. His quote was reasonable in comparison to the cost of a brand new laptop and now that I've had it back for a couple weeks; I can honestly say it feels brand new. Appreciate his quickness and his expertise, would definitely come back for any silliness I encounter with computers down the road. Thanks, Eric!

Asked for a simple JB weld job as I didn't have the JB weld and didn't want to order it and I was…read morewilling to spend $100 bucks to have someone do it. Instead they tried to tell me I need much more expensive repairs. I order the JB weld for $6 and fixed it myself. Now the owner is out $100 and get a bad review for being dishonest. Edit: owner is also a liar trying to defend his dishonesty. I've attached a picture of our conversation in Yelp. Edit 2: oh so you didn't lie about talking to me you just so overwhelmed you couldn't remember all the people that you spoke to which is why you said you didn't speak to me. And you're not dishonest you are incompetent because you had to quote a much more expensive repair instead of doing quick repair. Makes sense considering you are so overwhelmed with business that you would immediately try and push a longer more expensive repair instead of a quick JB weld job. People if you do business with this man you deserve what you get.

Stearns Business Machines - itservices - Updated July 2026

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