Don't trust the good reviews…read more 2 year old Carrier Heat Pump not cooling on a Townhome bought new 2 years ago. No idea who installing company was. Property manager jumped the gun and called out another company that was not Carrier authorized who diagnosed it as a freon leak from a bad factory solder joint. $770 to repair from non Carrier authorized company. Called Carrier for warranty coverage and they recommended Holley as they are an authorized Carrier dealer/repairer and could diagnose the problem, then contact their Carrier representative for a solution. Holley confirmed the diagnosis of factory defect with bad solder joint causing all freon to leak out. I was told by Holley service tech, they cannot guarantee the repair or assure me that one of the other solder joints will not leak eventually causing the same issue. I also was told by Holley several times that they would not deal with Carrier for a solution as they "did not install the unit" (when it is not an installation issue. It is a manufacturer defect). Estimate to repair from Holley $1660. Somewhere along the line, Holley did speak with their distributor Mingeldorf (sp?) who offered a $500 credit towards labor to repair the unit, but it had to be used within 15 days. I then got to tinking about the difference in repair estimates. I asked for a itemized breakdown from Holley for the repair and was given this: $470 for 5lbs of R401A $1190 for 3 hours of labor, Misc, Materials (acetylene, copper fitting, solder material) Now lets assume the Misc and materials is $100. That equals $1090 for 3 hours of labor or $363/hr. I have asked for their hourly labor rate 4 times and they will not give it to me. The owner is rude and basically said I need to go somewhere else to have it fixed. He stated that I don't want to pay for anything (which is untrue). It is clear to me that they are deceitful in their business practices as I can assure you that $363/hr is not the going rate per hour for HVAC service. I don't want the repair for free, but I also don't want to be lied to and taken advantage of which is what this company is doing.

We had our semi-annual HVAC maintenance done two days ago. Issak and his coworker completed the…read moretask quickly and professionally with a minimum of direction. The bonus is both young men were pleasant and as has been our experience with Holley since we switched to them, their pricing seems fair.

We cannot thank Daniel, Kenny and Brian enough for going above and beyond when replacing our…read moreductwork under the home. They were very professional, personable, courteous and quick about getting the job done. They even waited till the last minute before cutting the AC unit off so It did not get so warm in the house while they were replacing everything. They also managed to get it done in one day when we were told it would take two days by a few other companies. One of the best experiences we have had with a business ... From getting the quote, setting appt to the completion of the job. Also, much more affordable versus the other companies we had quote. I highly recommend!

Had a routine maintenance check done. Called and they were able to come out same day. Technician…read morearrived within the hour time window and was friendly and professional. Payment taken at time of service was easy. Receipt and write up of service was promptly delivered to my email. I would highly recommend this company for any of yours service needs.

Mr. Artie Coley is a consummate professional. On every occasion he has been to our residence, he…read morehas gone above and beyond to insure that the problems were completely resolved. He is always on time and extremely pleasant. I highly recommend Mr. Coley because he is thorough and knowledgeable.

First, they did not keep their appointment on time. I didn't have power so that was kind of…read moreimportant to me. They got most of my problems fixed, and then left me with a few more problems.

I needed 4 electrical outlets installed for wall mounted TV's. The quality of work was excellent;…read morevery professional looking results. Malik left the work areas cleaner than when he arrived. He is no doubt conscientious of his quality of work and reasonable price. I highly recommend Copper Doctors and will use him again in for projects needing electrical work.

**Review for 360 Home Energy and Stephen Boatwright: **…read more I had a very frustrating experience with 360 Home Energy technician, and the owner, Stephen Boatwright. Initially, the tech who came out diagnosed my dryer issue as a problem with my fuse box and outlet. However, after consulting with an electrician, I learned that this assessment was incorrect. When I reached out to Stephen to discuss the electrician's findings, he assured me he would come out personally to resolve the issue. Unfortunately, Stephen never showed up for the first or second scheduled appointment and failed to call or reschedule. After several attempts to reach him, he finally responded, citing a family emergency. We set up a third appointment, but once again, he didn't show up. When I finally got a hold of him, he mentioned he had a sick teen and couldn't make it and he would send the original tech instead, which was disappointing since I had specifically requested not to have him return. After two weeks of back-and-forth, I finally received the correct diagnosis for my dryer issue, but it took an additional week for the part to be ordered. Week three of this fiasco I was quoted a two-day delivery timeframe, which turned out to be inaccurate. Throughout this process, Stephen was often unresponsive/late to return my calls and texts, which only added to my frustration. A fourth appointment was setup and of course the technician was pulled over, which caused us to have to schedule a fifth appointment which was kept this time but arrival time was 2.5 hours later than what was scheduled. My dryer was finally repaired with a $25 discount. I've expressed my dissatisfaction multiple times to Mr. Boatwright, but it seems like customer service is not a priority for this company. I truly don't understand how they maintain such high ratings when my experience has been so poor. Be cautious if you decide to use their services!

These guys are AWESOME! Friendly, Knowledgeable, and Honest. I had a Solar water heater panel that…read morewas leaking for about 2 months. I didn't know where to begin...searched google and found this company. They solved the issue in no time

Quickly answered my call and sent a technician who fixed my ac. Happy to recommend them.read more

I'll caveat this review by noting that I've used B&E for both my home and business for the past…read more2.5yrs and while their customer service can be lacking depending on the technician you speak with, their service has always been timely. However, we recently had an incident concerning a B&E employee who brought along an unauthorized person, which led to some of my power tools going missing. The employee brought this fellow along on a service call to my business. To be clear, this fellow was NOT an employee of B&E. I have several cameras in my business and video footage shows the individual tampering with one of my cameras and taking advantage of the time he had alone in my storage area while the employee took care of collecting payment for services. It is possible that the employee himself had no idea this was occurring, however, he brought this individual along and with that, comes a level of responsibility for this whole debacle. The problem was quickly resolved by the owner, Michael Morgensen, who took full responsibility for the actions of his employee and the fellow who was unauthorized to be there. There was no need for litigation, but as a lesson I'd like to pass on to you: please be sure to ask your service techs to show credentials or provide proof that all persons are authorized to be there and always monitor them to the best of your abilities.

Sometime back I had issues with my Carrier thermostat, they charged me to come out and then wanted…read moreto charge me to replace a in warranty item. Being a business owner, I made a call to my friend that works for Carrier in Syracuse, New York. He told me they had a bad update to give it a week or two and it will be fixed. Sure enough the update came through and it fixed the problem. Not sure how a Carrier dealer would not know that and try to charge me for this. I recommend steering clear if you need a professional to repair your system.

We had a wonderful experience with Creighton Laircey. They installed a large HVAC system in our…read morehome. They were detail orientated, fair in pricing prompt and professional. The onsite manager, Lewis, was fantastic and extremely knowledgeable. His crew included Titus and Joseph were fantastic as well. They also installed a large 2 unit HVAC in our previous home in 2014. We were extremely pleased as well. They are extremely thorough - insuring the duct work is adequate for the home, units are installed correctly and take the time to make sure the homeowner is informed as the project goes along. Mr. Blackwell was out each day to monitor progress and at the completion of the installation to make sure everything was in order. We also have used Creighton Laircey to service our HAVAC systems since 2014.

Great company. Honest owner. Technicians are nice, knowledgeable, and the price is fair. We have…read moreused this company for years!