Earlier this year my insurance was abruptly canceled due to not acknowledging a letter I overlooked in the mail. I went to the Wilshire location in a panic to try to reinstate it, only to find that most of the staff in the building were working remotely. Laura Kirby happened to be one of few that was in the office and she came down to the lobby to speak with me. She made phone calls on my behalf, did some research and helped me reinstate my insurance within about 48hrs. Laura is extremely knowledgeable, goes above and beyond, advocates for her clients and is the kind of adaptive problem solver that is hard to come by these days. I would highly recommend her to others and really appreciate having her as my car insurance agent. Thank you Laura! read more

Steve Stepanian and Stepco Insurance Agency have handled my auto, home, earthquake and umbrella insurance for many years. Steve has helped my family members and friends and every one of them speak so highly of Steve. Steve is always available and patiently answers questions and gives understandable explanations. I highly recommend Steve for your insurance needs! read more

I was insured with Stepco (Mercury) for 13 or more years, and everything was going very well with them, both at the office and on the phone, they were attentive and courteous. I had no problem until I bought another vehicle, and they required three weeks to determine if they would provide insurance. I was never contacted about my request, when I called the answer was refusal. I understand that the world of insurance is in an upheaval, one has to swallow whatever you are dished. Prices are up the roof, and refusal of coverage is becoming more common. I found a good alternative, and Mercury apparently did not mind me leaving. I understand reps are bound by corporate laws. I wish Stepco office members a Happy New Year 2025. read more

Big thanks to Steve, he is a stand up guy and honest which is hard to find today. Thanks to him for taking the time and being extremely helpful today and saving me from the trouble of having to be in the carousel of high insurance rates and the risk of landing on one that's overrated. Steve found an excellent rate right on the spot and explained the ins and outs which again saved me a lot of time and headache. I was recommended to reach out to him by a friend and this was the right move. Outstanding customer service, totally recommended. D. read more

I was shopping for homeowner's insurance, and STEPCO Insurance Agency, Inc. was recommended to me by a friend. When I contacted STEPCO, Laura Kirby, Insurance Agent, answered my phone call. She patiently listened and understood my needs. She cared. Laura confidently answered by questions, recommended the policy that was best suited for me, and made sure that I understood the coverage that I was purchasing. Every time I called or emailed Laura, she either answered the phone or responded to my inquiries in a timely manner. She has provided me with excellent customer service, I would highly recommend Laura Kirby, STEPCO Insurance Agency, Inc. read more

I have been a customer of Stepco Insurance Agency for over 25 years and I quite frankly will never change agencies. They have always helped me in all my insurance needs. I usually speak to Carol, Elizabeth or Laura and they are always courteous and eager to assist me. Too bad that Elizabeth is no longer there anymore. I cannot recall a single negative experience dealing with them. It is always a great pleasure dealing with them. I always recommend them to all my family and friends. Thank you for all the years of service, read more

As a small business owner time is money. The amount of time Laura and Steve saved me made this call well worth it. Efficiency and friendly are the 2 words that come to mind as I dealt with a new auto and home policy. One of the perks they offer is the education you receive on how to save the most money when finalizing decisions on best policy practices. In my 30 plus years in dealing with home or auto insurance, I felt the savings and customer satisfaction that you always want after hanging up the phone. read more

Called for a quote this morning, very unfriendly and condescending customer service. Spoke with a woman. She kept asking me things like I was a child. Asked for proof of address while I wanted a quote, told her I can provide that, then she gone say "if you're sure you have that, we can proceed", like didn't I just say I had everything. Had to tell her, u asking me that like I can FaceTime you rn n show you, she like, well after we will need verification. Ok,. Lady? This is why u finish the quote and go through a verifying process. That's how we even got started. Do not recommend. The employee here is a real Karen, Had a friend call and get her name, her name is "Carol". Lol literally..... Just got off phone with another agency for mercury, and they helped me with a quote no problem. N fyi all 1star reviews here, are regarding the customer service with the lady who simply answers phones for a living. You'd think she'd be good at it. read more

Honestly, I had a challenging situation with my previous insurance policy at State farm. Long story short I spoke with Todd over at Stepco and this man worked a miracle. Not only did he alleviate my stress with his kind and professional demeanor, but he also explained what was going on with my policies. I'm not here to bash any company, but my situation with state farm was not what I wanted to continue and Todd helped me transfer over. I am saving more money per month on my insurance and I am extremely pleased with the service I received from Todd. With the world becoming less and less friendly, it's a shame how shocking it is to come across someone who is genuinely kind and to top it off, extremely professional! Highly recommend if you have insurance inquiries and want to hear the real deal from a neutral perspective, ask for Todd D. I'd write more but, I don't even know the guy lol. Awesome experience read more

We recently moved out of California and I'm really sad that Steve and Stepco aren't licensed in our new state. I would've have liked to use Stepco for the rest of our driving lives. Steve found the best insurance combo for us and has saved us money for several years. He helped us sort out adding family members to our policies, getting the best home insurance and generally making sure our family was covered. I would recommend Stepco and Steve to anyone who needs insurance. read more

If you are looking for an insurance broker ... it's Steve Stepanian. There is no one more informed, more helpful, more patient or more caring. And he does it all with a great sense of humor. I recommend him (and his staff) 100% and am very confident that there is no one better! If you're reading this Steve, I can't say it enough ... THANK YOU. read more

Exceptional services for 20+ years Steve Stepanian attention to detail in a timely manner has been a relief, and intriguing . with auto & rental insurance. yes in the past business & home . THANK YOU SO MUCH STEVE ! all referrals will point in Mercury's direction read more

I love my insurance company. I have been with Stepco/Mercury more than 10, 15 maybe 20 years...I stopped counting. My car was totalled years ago, it was a hassle free process. I'm now trading in a car for a newer car and had a million questions and Steve Stepanion answered every one of them and I laughed quite a bit too. Cars, car repairs, car purchases stress ME OUT!!!! And its so nice to be able to ask questions and get answers. If you want hassle free insurance Mercury should be your first choice. I definitely recommend them. read more

I have been with Steve and Stepco for more years than I can remember. As I have aged, his attention has become more meticulous and his patience more generous. I am incredibly grateful for Steve's advice and help when I need it , but I can't forget how pleasant and professional Carol and Todd are as well. Good organization. read more

They are The best Insuranse they have good good prices whit great coverage I have my house and all my cars whit very good prices.. read more

Steve is bar none the best agent in the business...protecting me when I didn't even know what I needed protecting from! NO kidding, he saved me thousands by alerting me, checking on me, making sure I was up to date and covered properly. He's a no non-sense, down to earth, good guy, who makes insurance as simple/stress free as possible. I have complete faith and trust in him and am incredibly grateful I have him on my team! read more

I've been a client of The Los Angeles branch Stepco/mercury insurance for over 15yrs. Everyone is very friendly and knowledgeable. Excellent customer service and Carol G has always gone above and beyond to help me when I do have issues, need things updated regarding my policy etc. I fill like family when I do call she remembers my name and voice and always give good advice and recommendations. The prices are excellent as well. Thank you Stepco Los Angeles branch read more

Steve is a true "car guy", I found out about him through the Porsche "Rennlist" ... Steve has helped me with insuring all of our cars - and dealing with claims for years now - he gets us the best deal and the best insurance! I can highly recommend him particularly for high value cars which he "gets" read more

Carol Guillen is AMAZING!!! Carol has been my rep for many years now and she just makes my auto insurance life so easy. She is brilliant at what she does and always makes sure I'm protected and cared for. She's so good, she just ends up becoming a part of your family. If you're having difficulties and need someone who you can trust, who will always look out for you and has the utmost integrity, Carol is who you need to talk to. She goes above and beyond to make sure you're always taken care of. Thanks for being so Brilliant Carol!!! read more

I've had my auto insurance with them for 40 years and homeowners insurance for 30+ years. I can't speak highly enough about the owner, Steve, and the customer service tep, Carol. Top-notch service, all around. read more

I had such great experience getting new insurance for my vehicles. I had some concerns and lots of questions and Todd answered every questions and confirmed with underwriters to give me the peace of mind I needed. He was very friendly yet very professional and I appreciated every little details he explained to me. He went over everything that could get me discount and he provided the lowest price out of everyone with the highest coverage. Thank you Todd, you are truly an awesome agent and will be looking forward to keep working with you! Thank you again! read more

I have been a Stepco Insurance Agency client for over 15 years. Stepco Insurance has always taken great care of my family and I. When I had an accident they helped me through the process, and I was delighted with the outcome. I 100% recommend Stepco Insurance. My agent is Steven; he is a great guy. I recommend him as well! read more

Stepco has been my auto insurance for the last 5 years. Who knows how I ended up there- I remember an assistant doing some research and it seemed these guys offered the best options. I haven't given them too much thought these last few years. Your premium is due, and you pay it. I haven't filed a claim; someone hit me and from what I remember, I dealt with that myself. So the interaction was minimal- which is how you hope it to be. Last week, I get a call from an agent @ Stepco. She notifies me that my payment was due last week. "And I sent it in last week" I respond. She tells me she doesn't see it as paid. She tells me I am officially WITHOUT car insurance. GULP! Hearing my dissatisfaction, she asks if I can call my bank to see if the check has cleared. The problem there was I was nowhere near my office/check book, I was headed out for a round of meetings and hours away from being able to check. I was NOT happy. I knew I paid. I let her know my displeasure- strongly. and I tell her I'm going to have to be on the road for a few hours driving like I have bubble wrap surrounding the car. Ten minutes later, she calls back to say she verified that the check had been received. oh REALLY? Why didn't you check BEFORE notifying me that I was without insurance??! Great job there, agent.... read more

To say the least my driving record has not helped me get cheap insurance. Luckily I have a speeding ticket coming off my record in the coming months, but until then everywhere I go the rates seem to be astronomical!!!! I ended up finding Stepco and it worked out perfectly. I got a good rate and the agent was willing to work with me. I look forward to seeing how low it will be once my stupid ticket comes off!!!! Until then, pleased to be with Stepco. read more

Horrible service, horrible customer sevice, horrible communication. Don't now how to communicate with customers and most important,,,they lie. They don't even have the phone conversations being recorded so you can prove that they are lying. PLEASE EVERYONE, DON'T USE stepco insurance agency BECAUSE THEY DO A HORRIBLE JOB AT IT, and try not to do business with mercury insurance. thank you everyone for your time and have a wonerfull day. (Stepco Agent- Loura) horrible custumer service and is very sneaky, try not to get fooled from her!! read more

This the Best insurance company I have dealt with. They have the best client support and they go out of Their way to help with your situation. I have been with Stepco for years and they have not disappointed with me with anything. Steve is a great Agent and very very helpful to your needs. If you have questions regarding policies and/or your coverage he gives you all the information over and beyond what you are looking for. I will never leave this Agency. read more

Been with this agency 20+ years, service has slowly gone downhill. I also got the same phone call as Brother B. Agent's associate tells me policy has been cancelled due to non-payment of premium for past 4 days. No insurance on any of my vehicles for a total of 4 days! I never recieved a notice of any problem until after my policy had lasped. The reason I pay the agent a commission year after year, is so I don't have problems like this. A simple call advising me payment was past due BEFORE the policy lasped would have been much better for me. For my peace of mind, I've moved on to another agency. I suggest you pass on this one. read more

I've been with Stepco for at least 10 years for home and auto coverage. I've always received great, personal service from them and have never had any problems. We've only had one claim (that I can remember), and it was paid extremely quick. From time to time over the years, I've responded to some of the insurance offers in the mail, even checked with Costco's insurance division, and Stepco/Mercury has beaten all of them every time. Yes, a couple times I sent my payment right at the deadline and had to make sure they received it in time. I've got to believe that every insurance company will suspend coverage the moment your policy lapses, so I agree with the other reviewer that at least they call and let you know. read more

Steve is simply the best! Why would someone in S.F use an agent in L.A? Because Steve *is* a car guy pure and simple, and will go the extra mile to find his customers the best deals; great coverage at a great price, and he is always there if you have questions or changes... If you are looking for the best in customer service, contact Steve! read more

Steve at Stepco was very helpful and explained how best to compare home and auto insurance policies. He explained the various types of things covered under my new home policy that were missing from the former policy. He was pleasant and proactive and saved us significant amount of money with more expansive coverage. Thank you so much Steve! read more

I have been with Stepco for more than 25 years and it's for good reason. I have always been impressed with their level of customer support and service. I don't feel like a number, I feel like a valued customer. I have referred them to family, friends and acquaintances because of my personal experience with this great agency. Whether I was involved in a car accident, needed coverage for earthquakes or personal liability, I have always been taken care of promptly, treated with respect and I trust them. The owner is wonderfully knowledgeable and personally involved in the business and everyone in the office is top notch. I cannot recommend them highly enough. I am a loyal customer for life. read more

I recently called to update my policy information, the women who didn't even state her name rudely interrupted me when I was about to ask a question stating that the option was no longer available. I understand these are tough times for all of us, but there is no need to be rude or cut someone off mid sentence, especially a client of 20 years. Definitely looking elsewhere for insurance after this incident. read more

I have been using Steve at Stepco Insurance for many years now, and he is as good as it gets! Steve's knowledge of insurance related carrier and policy information is unparalleled, and he ensures that his customers are apprised of any changes that may affect their policies. I can always call Steve for a quick question (or two or three), and he make sure that I am 100% satisfied with the answer. Steve (and Stepco) set the standard for fantastic customer service! read more

I've been a client of Stepco for over 20 years and in that time I've had a few fender benders. As my kids grew into teenagers, they also had a few fender benders and speeding tickets. Throughout it all they have been very responsive and always helpful in giving me feedback for what is best for me. Suggesting higher deductibles when I wanted to reduce costs. When buying a new car, they would help me understand the differences in insurance costs so I could use that information in my decision to buy. The agent I had for years retired, but our account was taken over by Mario Perez; who has proven to be just as adept and customer service oriented always. read more

Steve is a tremendous resource. He is prompt, professional and above all keeps the client's best interest at the forefront. Steve has a encyclopedic knowledge of insurance policies and can deftly parse their minutia to uncover often overlooked yet critical aspects of coverage. (i.e. blind spots in liability coverage on property insurance policies, etc.) Steve gives candid and reliable feedback. Steve's loyalty to his client extends even to point where he has encouraged me to place coverage with a competitor after comparing his and their quotes. Steve is a rare find in the insurance industry and he has engendered my trust. I cannot recommend him highly enough. read more

Excellent service and great rates from the most knowledgeable insurance agents! I have all my insurance policies through them and have had them for over 25 years! Elizabeth is amazing! Thank you. read more

We have been Stepco clients for about 15 years because they have consistently provided great service at very competitive prices. Whenever I have taken the time to entertain quotes from other companies, there has not been any real savings. And our agent -Elizabeth - has been extremely helpful when we've needed to file a claim or ask about various coverage questions. Whatever negative reviews I've read about this business must be from unscrupulous competitors. They don't have any semblance to our experience with this fine group of dedicated people. Oh, yeah I highly recommend them. Many of our friends have become happy clients too. read more

I have been with this agency for approx. 25 years and can assure you they are the best. Period. This is of course attributable to Steve and his leadership. Over the years when I have dealt with someone other than Steve, they too have been outstanding, which is because this is what Steve demands/expects from his staff. As another reviewer indicated, Stepco/Steve should get ten stars. read more

If I could give Stepco ten stars I would! I have been with Steve/Stepco for 16 years and have had a stellar service with both auto and home policies. You would be hard pressed to find a more knowledgeable and caring agent in Los Angeles. read more

Steve and Laura are beyond wonderful to work with! I have been insured with Stepco/Mercury for more then 15 years and I am grateful for having such helpful people by my side. I can't speak highly enough about how educated and thoughtful they are, truly mastered the industry. read more