We made an appointment through USAA & the BFGoodrich website on Thursday for Tuesday. When Tuesday…read morearrived, we hadn't heard anything so we called them at 145PM (appointment was supposed to be at 330pm) to ask if they were tracking our appointment. Joey said that the scheduler had been down since Monday and they had no record of our appointment. We made the appointment last week on Thursday so no idea why that would matter. He said bring the car in and they would do their best to get to it. We showed up at 330pm, Joey was out. We talked to the guy at the counter, he said we could bring it back Thursday or Friday to get it done. We told him Joey said to bring it in today. He called Joey, who told him that he called us at 1115am and left a voicemail (we never got a call or voicemail) and said it wouldn't be today. Nobody knew we had an appointment until we called them at 145pm, so no idea where that even came from. After some back and forth, we were told to come back Friday morning at 9am to get it done. We wanted to just take the tires and go somewhere else, but everything had already been paid for online so we agreed. Showed up at 9am, dropped the car off for the tires to be put on and got the call to come back a couple hours later. We noticed that the words "INSIDE" were on the outside of 3 of the 4 tires, and asked the tech if that was supposed to be like that, since these were asymmetrical tires with different tread patterns on the inner & outer edges. He said it was fine, and the inside/outside words didn't matter. We also pointed out that they had put both 255 tires on one side of the car, and both 235 tires on the other side. They were supposed to be 235s in the front and 255s in the back. He took the car back in and swapped the tires to the correct position and we left. When we took the car on the highway, we felt some vibration. Suspecting the tires were either mounted/balanced incorrectly, or the inside/outside words mattered (like we brought up to the tech), we had the VW dealership take a look at our service appointment a week later. They told us flat out it was wrong and we should take it back for them to fix. We were already done with this shop at this point, so we just paid for VW to remove the tires from the rims and flip them so the orientation words were displayed correctly and rebalance them. Vibration gone, ride is way smoother.

Multiple customer sitting out front, who all had scheduled appointments. Doors locked, no…read moreinformation on the door, or on the website, indicating why. A lot of time and money wasted.

As a solo female traveler, I can't recommend this place enough! They were incredibly honest about…read morewhat needed to be done. I have a 22 year old subaru, which obviously has its quirks at that age. Where a lot of other mechanics would have upsold unnecessary repairs, they were straight to the point and even fixed a dent in the front fender for free. I really appreciated their honesty and kindness, and would suggest them to anyone looking for car repairs!

A MILLION OUT OF TEN, DO RECOMMEND!…read more We've been having some car issues for a few months, and unfortunately, we've been screwed over at other local shops that have a) lied to us about actual issues to try and get us to pay more, b) have had insane prices. Normally I take to Yelp for everything (duh), but I decided to post in a local Facebook mom's group about our recent issues in search of a mechanic that is tried, true, and reliable. River City Repair was suggested by another local mom, and from there it was less than a WEEK that we had our car up and running with no shady business done. Mark, the owner, actually owns two tow trucks and was able to come tow my vehicle for an incredibly affordable price to the shop. Not only that, but they called me their next business day before 9am with a diagnosis and price. From approving the fixes to the car being ready (and there was a laundry list) it took 48 hours.... 48 HOURS! They worked incredibly fast for the work that needed to be done. And for 8 total things that needed to be fixed (a couple that were major and made it so we couldn't drive the car), we were out the door for parts and labor for less than $2,500. My husband was dumbfounded at their honesty and affordability after a year of dealing with car issues/shady businesses between the two of us. We were ready to throw in the towel and scrap the car and just buy something new even though we reallllly didn't want to, so I am SO glad I posted on that page and was introduced to River City Repair. I met Mark's wife, Tana, over Facebook and she was the one who put all of the gears into motion to get us scheduled to even offering a one-time free diagnostic to help out a local fellow mom. Mark personally drove the truck to pick our car up and he was such a kind, personable guy - even down to showing our two year old truck-obsessed son a few things on the tow truck (and totally making his day). Mark made a comment about his clients becoming like family, and I can TOTALLY see why. They're such great, honest people and this is the epitome of a small local business being a pillar in their community. Hands down we have found our go-to shop. Thank you to the entire River City Repair team for all of their kindness and hard work!

This is the primary tire shop that the company I work for uses for all of our trucks and trailers,…read moreand I've also stopped by here multiple times for my personal vehicles as well. I've always been really happy with the service, pricing, and overall experience here. Their prices are very fair, and anytime I've needed something simple like a tire patch or minor repair, they've either charged very little or didn't even charge me at all. One thing I really appreciate is how fast they are. I'm never stuck sitting there forever waiting around. They always get me in and out quickly, which is a huge deal when you're busy. I also want to mention that I've personally never had any issues with communication. Yes, some employees primarily speak Spanish, but there are always staff members available who speak English just fine, and I've never once had a problem getting help or explaining what I needed. I love supporting a smaller family-owned business like this. They're easy to get to, hardworking, honest, and consistently reliable. I would absolutely recommend them to anybody needing tire work done, and our company will definitely continue using them for all of our tire needs. Great people and great service overall.

The staff is very nice, had a great experience. Oil changed and no complaints…read more If you need a quick job done with a fair price, I would recommend.

I came in with the intent to only replace one tire but with further inspection was recommended to…read morehave all 4 tires replaced on my 4 runner due to the inside of the 3 tires I was not planned on replacing going bald. I was baffled to be informed of this especially since we just had our car serviced 9 days ago at Titus Will Toyota for a full service, I informed them of my concerns about the car driving and if they recommend I replace all 4 tires or just the one with the spare; long story short Titus will said only the one tire not 4. 9 days later, I come to discount to get the one tire done just to be told it is highly recommended to change all 4 due to the baldness of the tires. At first, I'm not going to lie, I always feel like coming into repair places they're always trying to get the most of my money, so I heavily questioned Casey on his reasoning on why I needed to replace the tires and to my surprise, he was able to show me proof and had me get down on the tire level like he did so he could show me in person instead of just photo of how the tires look on the inside. The inside was getting near bald despite the rest of the tires looking fine so I'm glad he thoroughly had assessed my tire because this could've been very bad if those tires were to give out or fail while I'm driving, let alone breaking with my toddler in the car. Casey was able to get me a better deal on replacing all 4 of my tires and still ensured the tires I got were to the highest standards I need for everyday use. Overall very thankful and happy with my service here. Also side note: I believe his name is Kohl or Kolby(?) anyhow, a customer had come into the discount tire and kind of wasn't being the nicest with him, but despite that he remained calm and tried to explain everything to her. She still was pretty upset and told him that she didn't like the way he was talking to her (he never changed his tone, honestly if anything this dude was killing it with kindness) and even at the end when she was like "no I want you to look at my vehicle" he still said "okay, just please drop of your keys and we will take a look. Thank you". I commend his professional a lot.

When it comes to tire service I would recommend this tire chain over all others…read more I have been going to Discount Tires for years and have no intention of going anywhere else. They offer free air check and very reliable prices for their tires. I always buy the road hazard insurance because it offers peace of mind. If you drive a AWD vehicle and have an issue with one tire this plan really makes a difference. I f your tires are 3/32 different between your other tires and a new tire you need to replace all of them on a AWD vehicle If you bought the tires warranty you're able to get them all replaced. That's total customer care and support. I usually make an appointment for tire rotation which are free and it prevents me from spending hours waiting Amazing experience and service.

Very seamless experience , Brought my car in to have two new rear tires mounted and balanced , and…read moreI had a few special extra requests . I have nice amg wheels and I can tell they were treated with care, no scuffs or scratches , and everything was done perfectly as I asked , wheel lock key back in cup holder , air set to factory spec perfect , special valve caps back in place, etc , nothing forgotten , everything was done perfect. Great service and attention to detail here , thank you guys! Good turn around time for not having an appointment The pricing is fine for quality work

Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

Stopped at this location because I got an alert that one of my tires was low, again…read more The employees were very nice and professional, they found the leaky tire quickly, made sure to give me the information and told me how much it would cost to repair it. I like that, up front and no surprises. Was in and out of there in less than an hour, even if I had to wait a while they have a seating area with a tv, a couple of vending machines and clean restrooms. As a whole, I've always been pretty happy with Les Schwab.

These are great people. Fast---efficient---and do their best to get you out of there at the lowest…read morepossible cost. They have gone out of their way for me a couple of times.

I spoke to Kenny last night via the Yelp App, asking about having a tire installed on a rim. I…read moreinformed him that I had purchased the tire elsewhere and needed help with it being installed. I could manage taking off the old one, but not getting the new one on. Sure enough, I came in as soon as they opened and the guys at Federal Way Used Tires didn't miss a beat. They were kind, friendly, humorous and most of all helpful. They made an awful situation turn into a great one! And they had an adorable mascot--tinkerbell--on site.

Very disappointed with this place. They sold me one tire last week knowing the others were in bad…read morecondition, and now they refuse to sell me another single tire and say I have to buy all four. Makes no sense and was a waste of my time and money.

Chris is by far the most friendly, honest, and skilled mechanic in the area. I was referred to him…read morethrough a friend and I have no need to take my car anywhere else. On our 2006 Subaru, was estimated a 1100.00 dollar repair and drove away paying under $600. Fantastic experience.

Very honest people car was making a noise on Sunday drive into Firestone being it was the only shop…read moreopen they came back at me all these things you need fixed the main thing was to replace both my front axles for 703 using autozone parts that cost 65 Firestone wanted 157 so I called up advanced auto and tire Chris looked at it and said your axles are fine all you need to replace it your right rear hub wheel bearing will be going to them soon

Austin at Discount Tire in Federal Way turned a stressful tire situation into a smooth experience…read more I had an unexpected tire pressure warning come up while driving and was trying to get it handled quickly so I could still make an appointment in Woodinville. I called several tire shops, and Austin was easily the most patient, helpful, and genuine person I spoke with. He looked online for the best price, called around to check availability, waited on hold, and stayed calm and professional the entire time. When I arrived, he was already outside waiting and got me in quickly. No pressure. No runaround. Just excellent service from someone who clearly cares. Because of Austin, I'll be choosing Discount Tire moving forward!!!

This is the **worst Discount Tire location I have ever been to**, and I'm just getting around to…read morewriting this review even though the situation happened about a month ago. I stopped by simply to get air in my tire. I sat in the air service line for several minutes without anyone coming out. I finally asked an employee if anyone was working in that area, and I was assured, *"Yes, sorry, he's on his way."* I waited another **20 minutes or so** and eventually stopped another employee to ask what was going on. Again, I was told, *"He's on his way now."* We could actually see the employee walking in our direction, so the employee I was speaking with walked away, apparently thinking I was finally about to receive service. Instead, the employee walked to an area where I could no longer see him and disappeared for another **15 minutes or so** before finally coming to my vehicle. At that point, he told me I needed to go inside because my tire had **"too little air" for him to fill it.** That was simply not true. I have never experienced anything like this at another Discount Tire location. What should have been a quick and simple request to put air in my tire turned into nearly an hour of waiting, repeatedly having to track down employees, and ultimately being given an excuse that didn't make sense. The lack of customer service and professionalism at this location was extremely disappointing. **I will not be returning to this Discount Tire location and would not recommend it to others.** If you want, I can also make it **sharper and more "Google review" style**, with wording that really emphasizes how unacceptable the employee's behavior was.

Fast, friendly and affordable with lots of inventory. Will be back with my other trucks/carsread more

Just bought 4 new truck tires..great prices. Honest and the nicest folks we have met in a long…read moretime. Bravo to small local business..keep it up Highly recommended.