Everything!!!! Rude and damaged by car but won't own up to it. Supposed to have pictures but said they can't open them so I can take a look!! Just a lot of BS. AKA AS THE BEST TIRES AND BRAKES AT 1590 S McCall. I went there twice when they said to come back just jerking me around. I want my headlight cover and passenger mirror fixed. People like this should not be in business. If you call for a tow, make sure it's not from these people! 1-5 I give them a big fat 0 there wasn't any damage to my car when they brought in!! There was no damage to my car whatsoever!! read more

They have been servicing my vehicles since I moved to the area in 2012. They have done major repair work as well as my scheduled service work. I have been totally satisfied with the work performed as well as their customer service. They have kept me informed on each step of the process. I believe their pricing to be competitive and honest. I highly recommend Stern and Bruns. read more

We would like to thank Chris for coming to our aid on Friday night following a car accident. He arrived timely after the Sheriff's office had placed the call for a tow truck for us. He was very professional, explained the fee (which was very reasonable) and got us and our vehicle back to our home safely. Not knowing of any tow companies in the area, we were very pleased with the Stern & Bruns, and we would highly recommend them. Thank you again Chris...we really appreciate the help! Sharon and Mike H., Port Charlotte, FL. read more

Unfortunately, I could not get past asking a single question of the staff to book an appointment or receive services. This is a result of office staff- Jody. She has proudly displayed her poor customer service skills despite repeated attempts to speak to her. She refuses to allow a customer an opportunity to speak and instead verbally assaults people and hangs up on them as a way of representing this company. read more

I have used Sterns and Bruns Garage for many years. I know when I take my car in for service they will honestly let me know what is needed and how much it will cost. I am very satisfied with the service and have no need to go anywhere else. Today I got a flat tire and called them. They quickly sent a man out to put my spare on and took my tire to be repaired or replaced. Great people, fair prices. read more

The first tow company I called did not have a driver. The second did not answer the phone. Stern & Bruns picked up on the second ring. The lady wasn't sure if they serviced the area my vehicle was located. She asked me to hold briefly. A gentleman came on the line and took my information. He told me the driver would be on location in about 45 minutes. About 10 minutes later the driver called to confirm his ETA. Gerry, the driver / operator was in company uniform, clean and polite. He quickly and professionally loaded my vehicle onto his tilt bed truck. Upon arrival to my residence, Gerry not only unloaded my vehicle on to the drive way but skillfully rolled it off his tilt bed and into my garage, thus saving me the stress and P.I.M.A of replacing a starter motor under the blazing Florida sun. I hope I never have to call a tow service again, but if I have to, my first call will be to Stern & Bruns= read more

My father-in-law needed a new battery after his car was shipped down from Syracuse. The guys at Stern's not only had the battery he needed in stock but it was also charged up. I was in and out in under 30 minutes. Their price was very competitive and the fact I didn't have to wait for the new battery to be charged was a big bonus as I didn't want to miss cocktail hour. ;) My father-in-law regularly uses Sterns when he's down here in Englewood and has high regard for them. Now I do too. read more

I have had my vehicle serviced here three times since moving to Englewood. The first time I had been hit by another vehicle and wanted to make sure there was no damage to the axel . They got me in that day, I left it for a couple of hours. When I picked it up they said there was no damage and no charge! Next time I needed a mechanic, I chose them. I have an older truck and changing the plugs is not easy or cheap. I took it in and they quoted me a price that was consistent with what had researched. My truck was ready when promised and they had adjusted the price due to the fact that they didn't have the common problems . It wasn't cheap but still less than other estimates I had gotten . Today I needed a wheel bearing replaced. I took the truck in and left it and was given a quote well under some of the other shops . The job was done by lunchtime and the charge was within $2.00 of the quote. What a difference in the way it drives lol. I feel they are honest and knowledgeable and will not go to anyone else. Good job! read more

I recently shopped a used car and was referred to Sterns for a purchase check during my trial period. I called and told them what I was looking for and they scheduled me right away. I was told over the phone it would be an hour. I dropped my car off at 9:40 for a 10am appt and the car was ready at 10:40! I had my little kid in tow so we just took a walk around the neighborhood behind the garage while we waited. Helpful, courteous and the price couldn't have been better! I was expecting to pay a LOT more but I don't know how much the price depends on the condition of the car so I'm hesitant to post how much I paid. I can assure you - it was well worth the peace of mind! read more

I had a car towed there after a collision two days before a family vacation. Despite jumping through hoops to get the proper clearance from the insurance company to retrieve my rooftop bike rack, Stern and Bruns would not allow it. Now we are unable to take our bikes and other outdoor gear on our vacation. Even though I did why they told me I needed to do throughout the day to get my from my own car, at the end of the day they added another hurtle. If you were not planning to let me get my stuff from my own damn car at the end of the day, you bunch of bumbling idiots should have told me on the front end. Could Yelp! allow us to give zero stars? read more

Very unhappy, AAA sent them out to pick up my husband & vehicle with flat tire to take to our shop. Told him it would be an hour or so of riding with them before they could get him to our shop. I have never heard of this. Will never use them! read more

I wouldn't take a car here. The mechanics guess at fixes and hope for the best. When there guesses are wrong they like to charge you to guess again Avoid this place read more

Much to my dismay, I discovered my boat trailer axle was rusted very badly at the wheel hub and frame connection. Not wanting to risk a lost wheel while towing, I contacted our boat insurance for a tow service that would load the boat and trailer on a flat bed truck. They referred me to Stern who was at the door in 20 minutes after I called and had the boat loaded and delivered to the trailer repair shop in an hour. The tow operator was TJ and he was very knowledgeable about the situation and pleasant. Very pleased overall as I thought the price was reasonable as well. read more