Been waiting since 3:15pm, just for them to pull a truck out and close the garage, walking out 5-10…read moreminutes later, I asked "are you guys still open" was told "no; we can close whenever", I said "only asked because google and I called you said 4pm". Very poor customer service. All I needed was a tire patched and called ahead and everything just to be told no, I am just a girl...

Andre' has always been friendly, accommodating and honest. He does not try to upsell any repairs,…read morehe will actually tell you when a requested repair is not needed! If you are looking for a dependable neighborhood garage, this is the place for you...

Excellent and very informative much better faster and offer you much more for your car than CarMax…read more They explained to me that my payoff as I saw it was not my payoff if they purchased it for me it would be less as they didn't have to include taxes etc. I thought my payoff was $18k and once they logged into my finance company it was actually $16,7 They offered me $16,4 so I only had to come out of pocket $300 to get rid of a car. Amazing deal I did not end up going that route because the Cadillac dealer offered me another $100 so I walked away from the car only paying $200. If I waited to turn the car in after end of lease I would have owed one more $600 car payment plus $2800 because I was 14,000 over mileage plus a down payment for the new car. So thanks to Car Drop educating me on my options I walked away winking. . I highly recommend them.

Final Update: Your response doesn't change my experience…read more The same vehicle that you described as having "thousands of dollars" in undisclosed issues was later inspected by CarMax, which offered me $4,500. That alone speaks volumes. Your entire response is based on your opinion of the vehicle's condition. Another national buyer evaluated the exact same vehicle and reached a very different conclusion. My issue has never been that you inspected the vehicle, it's that the preliminary expectation changed dramatically after I made the trip. If the vehicle truly had the extensive defects you describe, that should have been communicated more accurately during the appraisal process instead of after I arrived. This will be my final update. Readers can review both sides, compare the facts, and decide for themselves.

5 Stars for an easy buying experience with Franco…read more We were looking for a used Volvo plug-in hybrid and found it online at Gunther Volvo in Delray. We live in Orlando, so had to communicate a lot with Franco to hold it for us until we drove down in our previous car. He was super responsive and kept us in the loop the whole time. When we arrived, Franco took us on a test drive of the car and then we sat down to sign papers. He didn't try to tack on extra fees or pull a bait and switch- he gave us exactly the price discussed. Beyond that, they are a Carmax partner and were able to quickly figure out the value of our trade-in vehicle. It was a higher value than we originally thought, so yay! Overall, the experience was quick and efficient. 10/10 would recommend!

They have started using an AI "person" to "talk" to you when you call to try to reach your service…read moreadvisor or service manager. They don't pick up their extensions... you must leave a message. The AI dupe is quite good... almost believable. But I questioned some staff when I was actually at the dealership and found out that indeed, she is AI. After trying to reach a live person for almost 2 hours, I was finally connected to "ALEX" or "ALEXA" the AI woman. This is a TERRIBLE idea and of NO HELP. Should be discontinued immediately!!

Mike was very helpful with figuring out what's best vehicle in my budget Franz was very…read moreprofessional in helping me with my finance great experience would recommend everyone is friendly and professional great experience

Amazing experience at Delray Auto Mall! The general manager , Franz is very personable , easy going…read more and a totally professional guy ! Not to mention , charming as well. Luke, our sales guy was just as great ! It was a pleasure to purchase our new car and highly recommend Delray Auto Mall !

We purchased two cars from Gary. We purchased a 2017 Mercedes 63S convertible absolutely love this…read morecar then we bought a 2014 range rover supercharged V-8 absolutely love this car. We are going to purchase another vehicle from him. I will never go to any other dealership other than Palm Beach Auto group. They stand behind everything they sell their service and attention is unprecedented. Thank you Gary. Bill and Eve.

I purchased an older model (2007) Bentley GTC from Palm Beach Auto Group and could not be happier…read morewith the pre and post purchase experience. While I discovered a few of issues after the sale, the owners were more than happy to remedy them. One involved a more complicated convertible roof controller which they had their maintenance shop manager Arnold switch out. They clearly want repeat customers. I was very happy when they purchased an old auto body shop and fixed it up to service the vehicles they sell. Arnold is very knowledgeable and pleasant to deal with when it comes to any maintenance issue. This was a great experience and I do love driving that Bentley!

My first experience here was not all that good…read more I dropped my car off for service and the person that I was dealing with (Grody) was not Customer Service friendly. He kept my car without communicating with me that my car would be kept over night, before they even looked at it and I had work the next day. After I demanded a loaner I was able to come in the next day to pick it up. The shuttle driver Don is also super nice and patient. When I requested a car wash from Grody, he was like "No,we don't do that here." My second time around I dealt with Mot. She was ON TOP OF IT! I walked in with NO appointment (walk-in) she took my car, and they inspected and fixed the issues SAME DAY, she even offered the car wash without even me asking. (I told her about how Grody didn't even do it when I request and she was like "Oh I'm so sorry, we DO give car washes." ) So if it wasn't for my amazing experience with Mot I would've given Gunther Volkswagen of Delray a two-star rating. Thank you Mot! Shout-out to the receptionist at the front too! *ADDITIONAL REVIEW* I am rescending my previous experience and am adding the extra star back. I have been having lots of issues with my car lately, but Gunther Delray is who I will work with in the future. The other location in Fort Lauderdale incorrectly fixed my oil pan gasket leak and Delray is more than willing to help me fix it under warranty and do an oil change. They also fixed my turbo under warranty and after it was rattling, I took it back, and they are willing to fix it no problem. Thank you Mot and Grody!!

Customer Service. GOOD. After undergoing renovations for 1.5 years the GUNTHER VW Building finally…read moreopened during NOVEMBER 2024. An impressive new sleek modern Facility & Showroom. Must admit I'm always worried about up-charges and unnecessary recommended Maintenance services from any Auto Dealership but I gotta give credit to both ABREU & VANESSA for providing EXEMPLARY service. SO FAR, SO GOOD.

Bought a preowned car and David was our salesman. Very professional and personable. I would…read morehighly recommend him. My husband left some items in the car we traded in, and 2 days later he went back to pick them up. David had gone out of his way to retrieve them which he did not have to do. Also very happy with deal.

Ok we bought a new car and Dawn and Brandon were wonderful. It was a smooth transition but so so…read moremuch paperwork you can plant a tree with so much paper! But I was so disappointed with no merchandise to either buy or look at ! I was so disappointed in the reaction of the staff when I mentioned it ! Bummer No hats no cups no shirts !! Oh well and no snacks, now signing the papers for the finance the communication has changed. The terms have changed. No one really communicates with each other here, it's very disappointing.. Dawn told us one thing and then we go sit with Pat, the finance gentleman. He tells us something different. Sometimes it's misleading. This company needs to be communicated with each other and get their act together. In this day age, every little bit helps financially we get one story, and then another story, they need to all be on the same page.!

This was, by far, the best experience I've had buying a new vehicle. Every question and concern was…read moreaddressed, every representative was patient and courteous, every single step of the way. The finance manager, Cody, was the tip of the iceberg. I was so spoiled by his outstanding treatment and care, I will expect this service from here on out. Purchasing a new car is usually so taxing. Delray Hyundai literally made the experience a pleasure. I am so thankful I chose this dealership.

Horrible experience. Do not ever go there for any reason!…read more I went in to get the paint recall work done on my Hyundai. The entire top of my car has paint peeling off, and it looks terrible. About six months ago, the Delray dealership told me they couldn't help me because they didn't have a contract with an auto paint company like Maaco. They suggested I go to Coral Springs Hyundai, where they said the repair could be handled. They told me the job would take about 10 business days, and I would have to leave my car there with no loaner car. That's a 30-minute drive just to drop off my vehicle for a defect caused by Hyundai's substandard paint, with no transportation provided. Then, three weeks ago, the Delray dealership called me out of the blue and said they could now handle the recall repair locally. They told me to bring the car in and that they would provide a loaner vehicle until the work was finished. So I brought the car in, and they gave me a loaner. After five days, they suddenly called and told me to bring the loaner back and pick up my car because nothing had been done. Their explanation was that my car had been in a previous fender bender, so they could no longer perform the recall repair. First of all, they were the ones who called me and asked me to bring the car in, which would make you think the approval process had already been completed -- not something they would decide five days later after doing nothing. Second, the minor fender bender caused zero damage to the roof, which is where the paint is peeling. The bumper wasn't even scratched. What does that have to do with a paint defect on the roof caused by Hyundai's recall issue? In the end, I had to return the loaner, pick up my car, and leave with nothing done. They completely wasted my time. To make matters worse, the dealership told me this was a "corporate Hyundai decision." When I called Hyundai corporate to file a complaint, they told me the decision was made entirely by the dealership, not corporate. So which is it? The entire situation was poorly handled, misleading, and a complete waste of my time. I don't understand why they would call me in the first place if they had no intention of honoring the recall repair. All they accomplished was frustrating and losing a loyal customer.