1. Stevens Creek Toyota

    1. Stevens Creek Toyota

    0

    San Jose, CA

    Stevens Creek Toyota

    3.5 (3k reviews)
    Open 9:00 am - 9:00 pm

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    Services - Stevens Creek Toyota

    Auto brake repair

    Auto engine repair

    Stevens Creek Toyota Photos

    Recommended Reviews - Stevens Creek Toyota

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    Around the time I checked in for maintenance service, got a text asking to buy my car. Weird timing.
    Elodie T.

    As far as I'm concerned, Stevens Creek Toyota has lost my business - I've been a few times over the years for maintenance services and it was never as bad as today. I had an 8:15 appointment - I did arrive 10 minutes late and it took another 10-15 min until I got fully checked in with the service advisor assigned, Jon Vu. I was doing a 40k service for my Corolla hybrid and was quoted $600 (I was sent a coupon and got $100 off). I said I was going to stay in the area and wait, and they quoted me 11-11:30AM. When I got the link to keep track of my vehicle, it said 12pm. All good, 30 min extra isn't too bad. Well, at 11:47AM, I got a message from Jon saying that the time of completion is now 1-1:30pm. I texted back (it was the same number linked as a text option in the tracking link) asking if there was any particular reason for the delay (I was wondering if there was any issue with my car). No response. At 1:40, after I had tried two of the numbers listed on the business card and after checking his desk (empty) I texted again asking for an update. Again, no response. I was getting very irritated at this point and stood outside to get some fresh air, and noticed him at his desk! Finally! I went and asked about the status about my car and it was ready. He gave the excuse that the mechanic had encountered an issue that took longer on the previous car. No apologies, no "sorry for the inconvenience/wait". Immediately processed it because I was there standing after no responses to calls. I had been there for 5+ hours. If I hadn't gone and asked for status, how long would they have kept me hanging? As far as I see it, they went way beyond their initial estimated time and showed no remorse. I'm not expecting much, but being treated like a paying customer to whom you owe at least some respect isn't asking for much. Anecdotally, I've asked friends who are also Toyota owners about Stevens Creek and either they've had bad experiences or once, a friend went with her husband, asked questions and the sales rep provided the answers to her husband. It certainly puts Jon Vu's questions to me at the start ("how are you guys finding the car? Any start up issues?") into perspective - I thought it was weird phrasing ("you guys") since I was a single lady by herself with no indication that anyone drives the car besides me. Yeah, I'm not coming back. I'll also mention that I got a text message from Stevens creek asking to buy my car shortly after I checked in at 8:30am. It sure was weird timing.

    Grand Highlander Hybrid in beautiful "Blueprint"
    Johnathan D.

    My wife and I had a great experience with Tony. She picked up a Grand Highlander Hybrid and Tony was very transparent and willing to negotiate. I understand they have a job to do and the car is in high demand. He let me know where the wiggle room was and was even willing to negotiate a great price without us being stuck at the dealership for hours. Tony even dealt with an issue we caught after the sale in a very equitable way. Buying a car is hard and let's be honest kinda gross sometimes. Not Tony though he is a very kind and respectful person. He took such time with the transaction and patiently answered all of my wife's questions. I can't thank him enough.

    Brian F.

    Huge thanks to Rod Lehat at Stevens Creek Toyota for making my recent vehicle purchase such a great experience. Rod was professional, patient, and very easy to work with throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure everything was straightforward and transparent. I ended up driving home in a 2026 Toyota 4Runner TRD Off-Road Premium and couldn't be happier with it. If you're looking for a smooth, no-pressure car-buying experience and someone who genuinely looks out for the customer, I highly recommend reaching out to Rod.

    I had a very disappointing experience at Stevens Creek Toyota. I brought my truck in for an oil change, and the service advisor (a man with glasses) told me to leave it until 5:00 PM. I came back at the time he gave me, but he acted like he had no idea who I was or why my truck was there. To make things worse, the oil change was never even done. I wasted my entire day because of their poor communication and lack of professionalism. If they couldn't complete the service, they should have been honest and let me know instead of having me come back for nothing. This was frustrating and unacceptable. I hope the dealership improves its customer service and communication so other customers don't have to go through the same experience.

    Umudi O.

    Very disappointing experience. I took my 2019 Toyota C-HR in expecting an honest diagnosis and a reasonable solution. Instead, I was charged around $225 just for diagnosis, and then I was given a repair estimate of $13,102.49. Even worse, I was told that if I agreed to pay that amount, the part could still take up to 2 years to arrive. That is not a real solution. That is leaving a customer stranded after charging them a large amount just to identify the problem. I trusted Toyota for years because of its reputation for quality and reliability, but this experience completely destroyed that trust. A 2019 vehicle should not leave a customer facing this kind of failure, this kind of pricing, and no realistic repair timeline. Because of this experience, I gave up my Toyota, paid extra, and switched to another brand. My family will not be using Toyota again either. I am sharing this review to warn other people: be very careful, ask detailed questions, and do not assume you will receive a fair or practical solution just because it is Toyota.

    TRD off road 4X4
    Joey N.

    Rod lehat is super knowledgeable and made the car buying experience effortless and pleasant. Also sharing his own experience with owning his Tacoma and that was reassuring. Wifey ended up getting a TRD off rd package and while finalizing the deal our son got one also. Definitely recommend Rod 10/10

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    28 days ago

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    6 days ago

    Business owner information

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    Christian M.

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    3 months ago

    Horrible work. Completely overtorqued my drain plug after a simple oil change. Never coming back.

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    7 months ago

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    1 month ago

    Rod was excellent to work with and the whole team was friendly. He worked hard to get us into the car we wanted!

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    Stevens Creek Toyota Reviews in Other Languages

    Ask the Community - Stevens Creek Toyota

    To 202x Supra GR 3.0 owners - anyone bring their car for service to Stevens Creek Toyota? What's your experience?

    Don't, I wouldn't recommend it. Just read the reviews. Service center is horrendous and does some… 

    Has anyone had cilajet done here for their new car? How did it go?

    I had the application done on my brand new car I bought two weeks ago. I personally think it was a waste of money but it's still too soon to tell. The application itself was fast they took a day but the car looks the same inside an out. I can… 

    Who is the best car sales person here at Steven Creek Toyota to help me buy a car? I heard "Josh" is very good and fair?

    By far go see Alex, I've bought 3 cars from him. No pressure and he listens!

    View All 4 Questions

    Review Highlights - Stevens Creek Toyota

    Just like a couple years ago, John Shamloo who is an assistant floor manager helped us with a great deal.

    Mentioned in 49 reviews

    Read more highlights

    Personal Car Shopper

    Personal Car Shopper

    4.8
    (143 reviews)

    It was time for us to upgrade the family hauler, so the long research process began…read more.. Long story short, Arkady got us the car we wanted just under MSRP. Nothing to brag about right? But, in a market where cars are in high demand, supply is drastically low, and are selling for $10k+ over MSRP... thats as good as it gets. We were referred to Arkady through a friend. Hubby has a long history in retail sales, so the car buying experience has always been... eventful, as everyone knows. But now with 2 toddlers in tow, we weren't able to dedicate the months-long research, wheeling and dealing, and multiple dealership trips all over the Bay Area to get what we wanted. So we decided to give Arkady a try. We told Arkady what we wanted. SPECIFICALLY what we wanted. Down to the T. A brand new Platinum Highlander Hybrid in Pearly White. A special order color, in a very sought after trim level and combination. Arkady looked and found us a few, but we weren't ready yet. So we waited. And the aftermath of COVID was in full affect. The dreaded chip shortage. Dealer lots were empty, cars were being bought up like no other, and the market is now flooded with buyers willing to pay top dollar from a supply pool that would disappear with a sneeze. Unfortunately for us, we just couldn't afford to battle with ballers, so we waited, hoping Arkady could find us a deal. Luckily, Arkady was able to place us an order with the Toyota Factory for our specific car, in our specific trim. We waited a few weeks, putting our trust in Arkady, and we finally got the call. The vehicle had landed and was ready for us. Everything we wanted, as we had requested. Even in this market, he was able to get us below the MSRP, which is absolutely mind blowing. He promised, and delivered in spades. His cost of service is worth its weight in gold. The process was painless. He was prompt with his communication and was always straight forward. On delivery day, we met at his office and spent no more than 15 minutes doing paperwork.... to buy a car... that was tailor made to our specification.... at a deal we were more than happy with... We cannot emphasize at how valuable his services were to us, and our family thanks him greatly. Remember the kids? They didn't even have time to even THINK about throwing a tantrum before they were buckled up in the new car and we were on our way. Arkady runs a no-joke, no-frills, get-it-done business. He saved us a lot of time, stress, and yes, money during the car buying process, and has a customer for life. Thank you, Arkady, for all that you've done!

    Since I bought my first 2 cars with Arkady back in 2014, I've replaced 2 of them with Arkady's…read moreservice. Arkady got me better value for my budget and made the process quick and painless. Trusting Arkady with my car purchase saved me time, money and headache. Arkady is not only a phenomenal professional, he is a great person and I highly recommend using his services.

    Stevens Creek Toyota - car_dealers - Updated July 2026

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