Great service when you lease new car. No service when you buyback your lease. In 2014, I leased a Camry with S***e L***e at Stevens Creek Toyota. Of course, everyone get great services when they buy or lease a new car. But when my lease ended in 2016, I visited the same dealer and attempts to buyback my lease end car. The services are totally different. You get no services, lies, and unethical business practice ..... first, I told the sales (Floor Manager: C****e O* or Mr O*) that I want to buy back my car, he said, yes, I can handle that. Then, he said that the car need to be smog tested, but the test department is closed. If I have to smog somewhere else, I cannot refinance with Toyota. He urge me to buy or lease a new car. Then, when I insist that I could not afford a new car, he just stood up and walked away withOUT saying goodbye, thanks, or anything. Very impolite. But, it was not like this 2 years ago when I lease my new car from this very same place. Then, I called another Toyota dealer in Palo Alto, the sales there told me that smog is not needed, and he can take care of my buyout the next day. The sales Mr O* and Mr T**n at Stevens Creek Toyota lied to me. They tried to corner (push) their customer to buy a new car because Smog test is not available and smog test outside of Toyota is not accepted. I feel so helpless there ; I was merely trying to buy back my own car!!! Why is it so hard and difficult ??!!!! I almost have to pay that extra $105 for smog when it is not even needed , how frustrating ?! A bad sales practice !! UPDATED; smog is not needed because DMV says so: https://www.dmv.ca.gov/portal/dmv/?1dmy&urile=wcm:path:/dmv_content_en/dmv/vr/smogfaq#BM2535 "Vehicles registered in areas subject to the biennial smog certification program are required to submit evidence of a smog certification every other renewal period. Owners of vehicles six or less model years old will pay an annual smog abatement fee for the first six registration years instead of being required to provide a biennial smog certification. The registration renewal notice mailed to you by the department will indicate if a smog certification is required. If a smog certification is required and you have not had a smog inspection, you may still pay your registration fees to avoid any late fees. However, you will not receive your new registration or year sticker until the smog information has been received by DMV." https://www.dmv.ca.gov/portal/dmv/?1dmy&urile=wcm:path:/dmv_content_en/dmv/pubs/reg_hdbk/ch11/ch11_20 "Change from Lessor to new buyer: In addition to basic transfer requirements the following are required: The lessor's release on line 1 on the front of the title The new owner section on the reverse side of the title must be completed. If the lessee pays off the lease and then sells the vehicle to a third party, a bill of sale/REG 262 must be submitted from the lessee to the third party Odometer mileage disclosure, if appropriate. A smog certification, if applicable. A Smog Certification may not be required: when the vehicle is transferred between the lessor and the lessee, or the person who has been the lessee's operator for at least one year unless a biennial smog certification is due." My Camry is less than 3 years old. Also, "the vehicle is transferred between the lessor and the lessee"; so, Smog is not needed !!!! Why asking customer to pay an extra $105 or force them to buy/lease a new car when smog is NOT needed ?! read more

What a bunch of clowns. I think I should send them a box of red noses and oversized shoes just to complete the picture. I went in to see about buying a plug-in Prius. I'm going to buy one of those or a Leaf in the next couple of weeks. I walk in, say Hello to a sales guy in the corner whose face is buried in his smartphone, and ask who the Prius sales guru is. I want to buy one. He points me to another sales dude in an office, a well-fed, red-faced guy who is completely engrossed in his new gold iPhone 5S. I walk in, say Hello, and he looks up, eventually. It's model-year-change time in the auto business, and I ask him when he might be getting in the 2014 plug-in Prius. He says February, and I should buy a 2013. I ask him why so late if Sunnyvale and Capitol say they'll have them in November. He doesn't know, maybe Stevens Creek will actually get them sooner than Feb. after all, because, did I know? They are northern California's sales leader!!! Then I ask him if there are factory incentives on the 2013 models, since the 2014 models will have a $5,000 sticker price cut, from $40K down to $35K. "What? They're not cutting the price! Why would they do that! Who said that?" He pulls another sales guy in: "Did you hear about Toyota cutting the price?". "No way!!", says the other sales guy. I offer that it actually made the news 2+ weeks ago when Toyota Corporate HQ put out the press release. The chunky guy with the new gold 5S sees his opportunity: "Siri!", he shouts out to his iPhone, "What's the price of the 2014 plug-in Prius?". Well, what do you know? It comes back to tell him the 2014 plug-in Prius will be $5K less and is due in dealers in November. The collected salesmen seem stunned. I return to my earlier question about incentives on the 2013's on the lot, pointing out that since there is public knowledge about a big price cut for next year's model, Toyota must have some program to make sure everyone doesn't just wait for the 2014's. I mention interested buyers would likely have that as their first question. Gold 5S dude blurts out, "My first question is whether you will buy and drive one home today!!" Yuck. I let this roll off, then ask to see one. One of the other sales guys takes me out to the lot to see one so gold iPhone dude can get back to email. I can sit in one and decide if I want to buy it. How about a test drive? No. The batteries in all the plug-ins are dead. We don't charge them, even though there's a charger right here. I can drive a regular Prius, they're the same. Huh? The plug-in has a bigger battery and can go 12+ miles all-electric. That's why I'm interested in one. I'm coming off a Camry Hybrid which works very much like the regular Prius. I want to see the new thing. Sorry, no go. I can take this dead-battery one out for a couple of miles, but we don't like to run up the miles, so not too far. Of course, with a dead battery it will operate on the gas engine, so no point in that. It amazes me that salespeople can be so ignorant about the products they represent. How can you completely miss major news about your livelihood? Fail. Buy from someplace that has a clue. These guys are a bunch of bozos. read more

Above and Beyond Expectation with professionalism I consider myself lucky to be talking and dealing with Josh Pourkhorsand ; because couple days earlier I called and salesman on the phone did not seem too helpful and acted as if my sales was not important. This was back in February (Presidents day weekend). I took a chance to request quote from their online service on the same truck and I was put in contact with Josh. I went to Stevens Creek Toyota to see and test drive used 2016 Toyota Tacoma. The truck had little scratch and the bed liner had scratches and you could tell it was used to haul rocks. Talking to Josh regarding used trucks and features he asked me if I have considered NEW truck. I told him that I have not and probably will not. Price is just too high. He took his time and gave me my options, comparing features and also showed me the difference of used and new Tacoma. I ended up going with the NEW Tacoma. I had to order and wait 3 months because the color I wanted was not available at the time. He kept in touch with me for any questions or concerns while my truck was getting build/manufactured. I even tried to see if other dealers can beat their price and none could. My truck got delivered yesterday (05/11/18) and I went in test drove it and having them add two more accessories. Just got a text earlier today; from their service manager that truck is ready for pickup. Will be picking the truck in next couple of days. Josh even offered to pick me up from the train station when I go to pick up my truck. Even after the sale we were still talking. Usually salesperson don't want to waste their time once they have your sale. Please see and give Josh a chance if you are reading this and are in the market for purchasing car. He is honest, kind and loves helping people. I felt really comfortable dealing with him. Sunil Singh the finance/DMV processing person was super knowledgeable, nice and kind person. He has been working at Stevens Creek Toyota for over 17 years and understands the financing, protection and to my surprise about my truck as if was the salesman. He broke down the numbers and explained me thoroughly regarding maintenance and protection. He will lay it out for you and leave it up to you to make decisions. Not pushy at all. Answered all my questions as well. He even went outside me after the paperwork was done because I brought up a question regarding wheels. I was in car financing business and Sunil totally went above my expectation. Made my day. Josh Pourkhorsand (Fleet and internet sales manager) and Sunil Singh (Finance/DMV) are the best combo to have when purchasing vehicle. read more

This review is for Jason Xie. He is totally not professional, bad customer service and a big LIAR. He will do everything to make commission from you by adding different features that you DO NOT want. I had a really really really bad time working with him the whole process. 1. He never showed a smile in the whole 4 hours process of car purchase. What a customer service. 2. We already told him we DO NOT want any additional features or services on our new car, and he still intended to add a few to the contract. He would NEVER go over with you with the details because he is just a shady salesman. He can give you all kinds of excuse to make $$$ out of your pocket. 3. He didn't even ask me to read or take a look at the contract and documents, he just asked me to sign. When I asked "Can I take a look before signing? He said "Well, yea, but just hurry up, because I have another customer waiting for me". When I looked over the contract carefully, I found that he purposely added two additional services, (something like car coating protecting) which cost a total of $1000+. I said "I thought there are something we already told you we don't want, right? He was so inpatient and said "I will take that off". Come on, he didn't even apologize and obviously he did that on purpose and hoping that I didn't check the line items on the contract. 4. When we picked up our car, he "forced" us to activate some kind of Toyota subscription by making a call using the dialing system on top of the dashboard. I told him "we don't need any subscription" and he said "well, you have to get this service" Funny thing is, he didn't say anything about what kind of service/ subscription is this and forced me to call. Since I wasn't sure what to say and what to do, he jumped in my car and spoke to the customer service for me. You see how aggressive Jason is. If you forget to cancel the subscription, you might need to continue to pay for the service (I am not sure about it, because I called back to cancel the service right after he left). Seriously, Jason Xie is totally a liar and will try anyway to add any unused features on your contract to make profit from you, as well as the guy sitting in the Finance room. If you want to get a Toyota, I highly suggest you avoid coming to Stevens Creek Toyota, or just don't go to Jason Xie. Also, I suggest you to watch some YouTube video about "What car dealership won't tell you" or similar videos to educate yourself before going in, unless you don't mind to spend extra $3k to $5k for something sounds fancy but useless features and services. read more

So this actually happened quite a few months ago, but recently I was chatting with a coworker after he had expressed interest in buying a new car and was recommended to go to Steven's Creek Toyota and it just so happened that he knew I had had an interesting experience while browsing there. So naturally I had a nice flashback hit me square in the jaw that makes me want to puke just thinking about it. Yeah, it's THAT bad. So let's get down to it. At the time I had recently landed a higher paying job out of uni and of course wanted to splurge a little and check out some new cars. What's reliable and has low maintenance costs? Toyota! Of course! It was a no brainer! So before I could get my head straight I had hopped down over to Steven's Creek Toyota to check out some nice commuters. And as I made my way down past the service center to the show room I was greeted by a huge mess of yelling and blaring of "not so nice" words. Turns out after some questioning that the sales manager was literally cussing out a porter (one of the guys that greets you for service) for something or another. Well shoot, naturally I felt bad for the kid. What the heck could he have done to get a lashing out in public like that? In front of everyone to see too! But I couldn't let that bother me so I wished him the best mentally and trudged forward. I checked out some of their Camry's and even took a spin in an Avalon and before you know it I peek out the window while waiting in their lounge and it's that same sales manager, Michael? I think that was his name, going off on someone else! So of course I'm thinking "jeez! calm that guy down! he's gonna kill someone!" and I hear one of the other customers mention that this Michael guy once got into a literal brawl with one of the other employees!! A FISTFIGHT. How does someone get into a fistfight with another employee and somehow retain respect in the workplace???? And above that he just has that look to him that either makes you wanna get out of his way or get trampled by his ego and self righteousness. Anyway, I thought I'd share that with anyone unfortunate enough to get on his bad side, honestly he shouldn't even work there let alone any sort of sales/customer service/any human interaction environment. I'm still baffled by how someone can treat their own employees OUT IN THE OPEN! For everyone to see too! If I had to shop for a new car, I'd definitely steer clear of this particular dealership while Michael still works there. I'd rather walk out of that business without a black eye please. Anyway, that's my rant. Carry on. read more

I have to say that I had the best team for purchasing my FIRST BRAND NEW car. When I initially had interest in buying a car, my wife and I went to the dealership and were greeted by Alejandro(car salesman). He was very kind, patient, and knowledgeable. He wasn't what most car sales people are perceived to be which is pushy. He asked what we were looking for and showed us everything that was available. We wanted something that had a roomy back seat for future reasons, and for our road trips. In order for us to see how comfortable the back seat was with 3 people in it, we needed a third person. Well, I asked him if he wouldn't mind sitting with us in the back seat, he didn't hesitate. That was awesome!! It's part of the story I tell about my first car buying experience. He knew every answer to every question we had on our test drive. When we finally found "the one," I contacted Kristen Rudd. She is probably the sweetest person ever. She's very kind, patient, understanding, and really cares about her customers. Definitely someone who exceeds expectations!! As the days went by and as I got to know Kristen Rudd more and more, I could tell that she really cares about what she does. It's not often you find someone that really values what they do and also cares about everyone else around them. She gave me all the time I needed to make sure that I was completely happy and comfortable with the car we chose. She was with me every step of the way. Absolutely wonderful!! Once I started signing all the paper work, she was there if and when I needed her. My final steps were with Jo Jo. He was also amazing!! He was so nice and funny!! Explained everything so that I could understand it. He was also patient with me constantly pausing to take notes. He was very friendly. We were able to joke around so it helped make me feel more at ease and comfortable. Both Jo Jo and Kristen also had very warm, friendly, welcoming smiles. When our car had to stay overnight to get the Cilajet applied, they gave me a rental. Makan, the service man, was quick and friendly. He let me know when my vehicle was ready and even made sure it was perfect. Kristen was there when I finally got to take my car home. She was with me from Start to Finish. She was just as excited as my wife and I were to finally get a new car. I couldn't have asked for a better trio to help me along the way, Kristen, Alejandro, and Jo Jo. They were amazing!! Thank you so much!! I already recommend you all to some friends and family!! Thanks again!! read more

My case is different from everyone else's; but the problems regarding the sales/purchase experience seems to be a mainstay. My only reason for choosing to deal with this dealership is because of their proximity and extended hours - being that I can only go in around 5PM. My gripes are perhaps too numerous to state, but here goes the most irritating of them: We had already known our credit scores, since we got them directly from the agencies a couple hours earlier in the day; however the finance guy comes back quickly with a single score that's much lower than what we have on hand. He disputes that we have the 'official score' and that the score that he has is the 'real' score. According to him, the score provided to us by the 3 agencies (experian, equifax, transunion) were so that we can know what our score is day-to-day; but that it was not our actual score. While none of it made sense, he was emphatic; so we didn't want to irritate him further. Besides, we were running out of time. He provided us a quote (downpayment/interest rate) based on that score that he had: (6K down, 5.9% interest). I mentioned to him that other Toyota dealerships offered lower rates with even lower scores, and asked the reason for the discrepancy. According to him, rates are like buying homes; and they vary according to dealership and zipcodes. Nonsensical, but okay, fine. I asked him what was the other 2 scores from the other 2 agencies, and he said he didn't know yet because he didn't run a 'real check' as yet. Let that last sentence sink in for a moment. ALL the while he was providing us with quote, and trying to get an agreement, he was doing so WITHOUT knowing our REAL SCORES. He did this while simultaneously telling us that the scores we had WERE NOT REAL! In other words, even though we knew we qualified for the lowest interest available ($0 down, 0.9% interest), he was asking us to agree to more WITHOUT CHECKING. Which was almost $6000 difference. In other words, if we were inattentive and naive push-overs, the guy would have straight conned us out of $6 grand. It was unethical, fraudulent, disrespectful, dishonest, poor judgment, and distasteful. My ONLY reason for continuing the negotiation was because they were the only dealership open at the time. While the purchase of a new car is not a pleasant experience when you realize that it loses 25% of it's value the minute you touch the keys, you do not expect to get a second screwing by the sales people. Car salesmen already have a bad rep; but what this guy did...was really low. read more

Purchased a new 2017 Sienna from Stevens Creek Toyota. The very best automobile dealership transaction I have ever experienced. Specifically, I used a Buying Service to place the initial inquiry, and within minutes I was contacted by three area Toyota dealers: Stevens Creek Toyota, Fremont Toyota and Capitol Toyota. SCToyota internet sales staff was the first to send me a potential match of four or five vehicles you had in inventory which 'might' have matched my initial inquiry. None matched exactly what I athought I was looking for, but their Stephan Tran contacted me promptly and worked with me to finalize my purchase options list, refined my desired accessories, patiently explaining what each "package" would bring to the target vehicle. When we concluded, I had a comprehensive and personalized shopping list, down to the precise exterior color and interior package, which he then tracked down at another Bay Area Toyota dealer. This vehicle may be the last new car my wife and I purchase, and because we are celebrating our 50th anniversary next month, we weren't going to "settle" for something else, or "almost" the right vehicle. Stephan showed me that he genuinely cared about fulfilling our anniversary gift to each other. He found us exactly what we wanted, equipped the way we wanted and at a fair and clear price. I couldn't be more pleased, not only with the Sienna, but with the entire experience, highlighted by Stephan Tran's performance. He was always courteous, informative, patient and kept us informed at each step along the way. No dreaded "bait and switch," "let me check with the sales manager," "Oh, I'm afraid we can't do that for that price," or something akin. None of that happened, and now that the deal is concluded, I almost regret I'm not again in the market for a new car! If I were, I'd ask for Stephen Tran to be my agent. I think he's the best salesman, not just automobile salesman, I have ever worked with. About those other dealerships? Capitol Toyota promised to "find me the right vehicle" if I just hung in there a little longer. Nothing found after five days! Fremont Toyota emailed and called me twice, once to let me know whom they had assigned to work with me, but when I called to speak to her, their receptionist put me in "voicemail Hell" only to be told that "all sales associates are busy now assisting other clients. Please leave a message." I didn't leave a message. Both of those dealerships completely whiffed. And I told them so and why. read more

AVOID RENE INGALLA AT ALL COST. I had a very odd experience at Stevens Creek Toyota, and I wanted to share it. First off, I want to be clear--this review is NOT about our salesperson. He was highly recommended by a trusted family friend who has been in the car business and has purchased multiple vehicles from him over the past 12 years. We could tell right away that he is honest, hardworking, and trustworthy. I would highly recommend him 100%--make sure to ask for him! However, this review is about RENE INGALLA, and I have to say his behavior was extremely unprofessional and suspicious. Throughout our visit, he was lurking around our salesperson's office like a vulture, and the most shocking part? He followed my dad into the bathroom just to badmouth our sales guy, claiming he was dishonest and untrustworthy. Why would we believe him when our salesperson came so highly recommended? It was clear RENE was acting out of jealousy. Instead of focusing on his own work, minding his own business, and trying to build his own reputation, he chose to tear down a co-worker. Maybe if he worked as hard as our salesperson, he'd have more referrals and success instead of resorting to sneaky tactics. To make matters worse, RENE INGALLA lied to us, claiming that our salesperson had only been with Stevens Creek Toyota for three months--yet a quick check on Yelp shows he has plenty of reviews from satisfied customers. That says everything we need to know about RENE's credibility. I even brought this situation to GSM Joseph Wei, hoping that something will be done about it. We drove all the way from Concord to buy from our salesperson because of our family friend's strong recommendation. We could have easily gone to a Toyota dealership closer to home, but we trusted our friend's advice--and it was worth it. I'll be writing a separate review for our salesperson because he truly deserves it. But I wanted to put this out first--we had a great experience with him. However, I cannot stress enough that RENE INGALLA is not someone you should trust. He is over 60 years old and still behaving this way--it's just unacceptable. If you're shopping at Stevens Creek Toyota, make sure to ask for the right people--people with integrity and a great track record. AVOID RENE INGALLA AT ALL COST. read more

Subject: Exceptional Service from Stevens Creek Toyota Sales Professional I recently had the pleasure of working with KOOROOSH SHAHIZADEH and his new car sales manager ANDY KIM at Stevens Creek Toyota, and the experience was nothing short of outstanding. From the moment I walked into the dealership, Kooroosh exhibited a level of professionalism and genuine enthusiasm that set the tone for an exceptional car-buying journey. One of the standout qualities of Kooroosh Shahizadeh and Andy Kim was their extensive knowledge of the Toyota lineup. They took the time to thoroughly understand my preferences and requirements, providing valuable insights into the various models and helping me make an informed decision. Their expertise was evident as they navigated through the features, specifications, and benefits of each vehicle, making the entire process smooth and enjoyable. What truly set Kooroosh Shahizadeh apart was his unwavering commitment to customer satisfaction. He actively listened to my concerns and preferences, tailoring his recommendations accordingly. I never felt pressured or rushed, and Kooroosh patiently addressed all my queries, ensuring I felt confident in my choice. Moreover, Kooroosh Shahizadeh demonstrated exceptional communication skills. He kept me informed at every step of the process, providing timely updates and guiding me through the paperwork with clarity and transparency. His commitment to excellent service extended beyond the showroom, as he continued to be a reliable point of contact even after the sale was complete. In addition to their professional demeanor, Kooroosh Shahizadeh and his sales manager Andy Kim exhibited a genuine passion for ensuring their customers had an enjoyable experience. Their friendly and approachable nature created a comfortable atmosphere, making the car-buying process a pleasant journey rather than a daunting task. I would highly recommend Kooroosh Shahizadeh to anyone in search of a new or used vehicle at Stevens Creek Toyota. His dedication to customer satisfaction, extensive product knowledge, and personable approach make him an invaluable asset to the dealership. I am extremely satisfied with my 2024 Toyota Camry purchase and grateful for the outstanding service provided by Kooroosh Shahizadeh. Sincerely, Amir.M read more

My experience is with the pre-owned car sales. I emailed for information on a car I found during an online search and got super-fast service in the form of a return phone call less than an hour later - which was great! My sales person was personable and didn't pressure me into making a decision. A co-worker had recommended SC Toyota to me, so I was happy to experience this. The lack of more stars is for a lack of follow-up by the dealership from (what I think) are two standards that should come with any car purchase: a 2nd key/keyless entry and floormats. The story: My wonderful Scion was totaled in an accident and I had to get a car in a matter of days - and what a blur! Since I just moved to the area, I've had to navigate this new car purchase on my own & it's overwhelming. After an extremely discouraging day at the bank getting my insurance check cashed and replaced with a cashier's check to pay SCT, I arrived at the dealership to find there was only *one* key for my 2014 car, and it's not even keyless entry - which makes me feel unsafe getting into my car at night - and there were no floormats! (Not to mention that in my rushed situation to need to buy a car, didn't realize that there's no cruise control! On a 2014 model! That of course isn't the dealer's fault though. Just a cautionary note.) When I inquired about getting a second key with keyless entry, I was told that I could have one made (on my own dime). Since I'd wasted my afternoon at the bank with the cashier's check and had to get back to work, I didn't have time to stay and fight for a second key - but I really should've refused to leave until they made one - because no one will respond to me now! When I got home and realized that there were also no floormats, I emailed my sales rep and also left a voicemail for the sales department, both of which have gone unanswered (a week tomorrow). I know my used car purchase wasn't exactly an enormous sale, but it's hard to see how these two small things (that are actually pretty important to me) can't be addressed. I really didn't consider going elsewhere because of the recommendation from my co-worker & because of my previous Toyota experience...but I'm not sure I could fully recommend this dealership to others. read more

I had come in for a simple routine maintenance on my camry this past saturday. First of all the service was great and the wait time wasn't as bad as i had expected! It was a bit crazy given that it was a saturday evening by the time i was in line to pick up my car at the cashiers. This is where things didn't get so pretty. There were 3 girls working the cashiers desk and i was next in line, one of the cashiers seemed too overwhelmed with how much work she was doing that she was being completely rude to the customer she was helping. Now it was my turn and I was being helped by the rude cashier ALEXIS. I walked up and was not greeted at all just a simple "last name?" which already infuriated me. I did come prepared with a couple questions i was hoping somebody could answer for me so i had asked her and before i was able to finish my questions she said i don't know go outside and ask an advisor. Im already getting very upset so at this point i had to make an appt to come in a couple days later to get my brakes replaced & some other things. when i had asked if she can make me the appointment she seemed so bothered by it. already a bad experience with the cashiers. I made the appt and was coming back Tuesday. Tuesday comes by and i was not looking forward to dealing with another rude cashier. I walk up and see ALEXIS there as well as another cashier BRIANA. decided to walk straight to BRIANA and it was the very best decision. She greeted me right away and asked how i was doing which i very much appreciated a warm welcome. I did mention to her that i had a couple questions and was hoping she could help me out, she replied with "im not an expert but i do know a couple things and would love to help you out wherever i can" and she did just that! I didn't have to wait around for an advisor which was very pleasing! BRIANA was very helpful and took her time to make sure i understood the answers to my questions. even helped me out with breaking down the prices and went over the work that was done to my car with me. BRIANA is by far my favorite cashier and has excellent customer service! read more

I went to the used car lot and encountered an OVER THE TOP sterotype of a used car experience . It was only exceeded in badness by it's BLATANT sexism. It made me more determined to only do business with decent companies to avoid problems down the road. EVERY yellow light was going off telling me this was a bad idea from the moment I saw the sales guy walking toward me. He was a skinny little cocky 20 something with no ass to hold up his pants and a level of arrogance that exuded extreme toxic levels of douchebaggery. After I told him exactly what I was looking for EXACTLY ( 4x4 for around 8K) he shows me cars three times the price range that were NOT 4x4s. After the third clear miss I reminded him sweetly WHAT I came for and then he got mad at me, berated me for not being clear and then showed me exactly what I originally asked him for. Then he suggested I come back with my husband since the car wasnt for me anyway and how unless I was prepared to do the deal NOW, not to waste his time. I told him this was my first stop but that in a soft market like this, why is he being so rude to theONLY customer on the lot. He started to yell at me and call me rude and thats when I started to walk away. But they wouldnt let me leave!!!!! I said I didnt care about his car and tried to get in my car and leave but was prevented from doing so because someone had parked illegally behind me and a flock of sales people were now fighting over me like seagulls ripping apart a chicken wing. They would not let me go till they all had their shot at me and kept pretending they were trying to get the car moved but just stalled for time. I have been to many dealerships trying to buy cars with friends and I have never had an experience so awful that I had to go to the computer and write about it. THESE PEOPLE ARE PSYCHO and desperate. The "manager" Tony was relentless and even worse than the sales weirdo. It was the most unpleasant two hours of my life!!!!!!!! It doesnt take two hours to move a car out of my way so I can leave. Are they THAT desperate? I would give negative 10 stars if I could! read more

The experience buying a RAV4 from Anil of Stevens Creek Toyota on a Thursday night in November 2011 will be unfogettable in my life. You know how stressful it is to just pick up one car out of tens of brands, thousands of types and millions of models out there in the market used and new. It was more for me especially because I was just relocated to the US, knew almost nothing about cars, and got fuzzy about any decision-making processes with stresses from new environments, work and people. I visited Toyota on Kiely that Thursday evening when fed up with all the decisions I had to make and determined to buy anything and close this item --you have that moment. But it was Anil who walked me through to the right decision after asking all important questions like family, commuting routes, and others not as a Sales person but as a consultant regarding me as a long-term customer (or a friend not met before). Recommending me RAV4, he and his boss Dan browsed through all Toyota inventories to find the best car they had in the whole Toyota Dealership although they had so many cars in their own yards. After spotting one -- 2 year of less than 20,000 miles blue--they drove out and checked every corner of Toyota dealership and all the alleys and streets to find it. You should have seen them how diligently they did it with their eyes sparkling and with a balloon in one hand. It was touching. It was a moment that I felt again that the world is still believing and trusting. I was not just buying a car. Later, Anil told me that Dan and he wanted to get me the best car they could have for me to know that I was treated well and had the best deal ever even when I was just two months-old in the US. Anil and Dan, I'm so much appreciated for what you did for me. I met angels at that night, not two car businessmen. Sorry that I could not write it earlier. No day passed without thininking about it. I was still too busy. Guys, check it out yourself with Anil and Dan at Kiely. I strongly recommend you. read more