hernan is my guy! buying experience was always felt like smart decision. helpful financial suggestion. treated us like family.

While I had been considering the possibility of purchasing a new vehicle, I had no intention of making an immediate decision. However, the moment I saw and sat inside the Lexus NX 350h, I was completely captivated. What ultimately led me to complete the purchase within a single day was the exceptional experience and outstanding support provided by my salesperson, Alvin Nonales. His professionalism, expertise, and genuine commitment to customer service transformed a casual consideration into a confident and memorable decision. Alvin Nonales exemplifies the art of salesmanship. His ability to build relationships, inspire confidence, and create value reminds me of the legendary Zig Ziglar. Ten billion stars to Alvin Nonales! read more

My experience purchasing a new Lexus vehicle was mixed, and unfortunately the sales process did not initially live up to what I expected from the Lexus brand. The experience started with my trade-in. The dealership's initial offer was approximately $4,000 less than the value I received from CarMax. I understand that dealerships can value vehicles differently, but a difference of that size felt disrespectful and like the typical dealership game of starting with a low offer and making the customer negotiate. When purchasing a luxury vehicle, I expected a more straightforward and premium experience. I also placed a down payment to reserve a specific Lexus vehicle (VIN#) based on the vehicle's specification sheet. After taking delivery and driving the vehicle for a few days, I discovered that an accessory listed on the original spec sheet was missing. When I contacted my salesperson, I was told that "we had a communication issue." I didn't appreciate the use of "we," as it implied that I somehow shared responsibility for the misunderstanding. I relied on the specifications provided to me when I reserved the vehicle. When I asked for the missing accessory to be installed, I was initially told that we needed to wait a week for the Sales Manager to return. I questioned why there wasn't someone who could handle the issue in his absence. I was then told to "remind" my salesperson the next day. After purchasing a new Lexus, I don't believe the customer should have to remind the salesperson to follow up on a problem with the purchase. I do want to give credit where it is due. The General Sales Manager ultimately contacted me personally, took ownership of the situation, had the missing accessory installed, and provided a complimentary detail. I appreciated his professionalism and willingness to make things right. read more

I went here today with my mom to look- just look- at cars. We were greeted by Andy on the sales floor, and he couldn't have been more amazing. He was kind, helpful, and, super knowledgeable. We didn't know that it was only his third(ish) day on the sales floor until we were wrapping our visit up, and he asked if his manager could come out and talk to us about how our visit went. I believe the managers name is Jennifer, and she was also fantastic. They both gave us so much information but not in an overwhelming way- it was fun, and casual and a great way to get us excited about the car my mom liked. Really grateful to both of them for making my mom's research trip easy and informative, and I want to thank them both for also keeping it no pressure. Thank you both for going above and beyond! read more

I recently shopped for a Lexus RX 350h and visited Stevens Creek Lexus. My experience there was disappointing enough that I decided to purchase my vehicle elsewhere. The sales associate I worked with, Herman, clearly knows how to sell cars and seems to have an impressive sales record. During our conversation, he repeatedly talked about how many vehicles he sells, including sales to customers out of state, and emphasized that his RX 350h sales were always at full asking price. He also stressed that the RX 350h was the hottest vehicle on the lot, that inventory sold quickly, and that there was essentially no room for negotiation. While I respect confidence and understand that high-demand vehicles often have limited negotiating room, I felt the conversation came across as more boastful than customer-focused. I left wishing there had been more humility and a greater effort to build a relationship. Personally, I didn't feel valued as a customer. I also became frustrated because I never received a callback from management after trying to continue the conversation. That reinforced the feeling that I was simply another potential sale rather than someone whose business was genuinely appreciated. I ultimately purchased my Lexus from Lexus Monterey Peninsula, where Isaiah and the management team, including Robbie, treated me with respect from the moment I walked in. They took the time to answer my questions, never made me feel rushed, and made the buying experience feel personal. Most importantly, they were willing to negotiate in good faith to earn my business. We were able to reach a deal that worked for both of us, allowing them to make a sale while leaving me feeling valued and genuinely happy with my purchase. That is what I believe great customer service looks like. If you're comfortable paying asking price without much discussion, Stevens Creek Lexus may be a good fit for you. If you're looking for a dealership that makes you feel welcome, takes the time to earn your trust, and works with you to reach a fair deal, I highly recommend Lexus Monterey Peninsula. As a veteran and an educator who regularly shares recommendations with fellow veterans at my local VFW, as well as friends, family, and colleagues, customer service matters to me. Based on my experience, I cannot recommend Stevens Creek Lexus. read more

Lexus Stevens Creek - Conversation of how there is no room for negotiation. - Car Dealers Near Me - San Jose, California

If I could give more than five stars, I would. Jennifer Flora is an absolute rockstar. From start to finish, she made what could have been a stressful, intimidating process feel exciting, seamless, and genuinely enjoyable. Jennifer went above and beyond in every possible way. I honestly wasn't even expecting to get exactly what I wanted, especially knowing these cars have one year waitlists, but she stayed on top of it like a hawk and somehow made it happen. Her professionalism, responsiveness, and attention to detail are unmatched. On top of that, she is incredibly friendly and has the perfect non-pressure approach, which made me feel confident and comfortable every step of the way. I also have to give a huge shoutout to Barry, Carlos, Lei and Farwad, who were all wonderful to work with and truly added to the experience. The entire team made me feel supported, valued, and excited, not just like another transaction. Buying my dream car exceeded every expectation I had, and that is 100 percent thanks to this incredible group. If you're even thinking about purchasing a vehicle, do yourself a favor and work with Jennifer and her team. This is how car buying should feel. Highly, highly recommend. read more

Lexus Stevens Creek - My new ride and favorite people 3 - Car Dealers Near Me - San Jose, California

What a great experience Rudy Sun my Sales Consultant made my vehicle purchase ! I had my credit union approval already set to buy my vehicle. All I needed to do is find a vehicle. I searched other dealerships and found no price worthy or the vehicle of my dreams available. Until, I looked on line at Stevens Creek Lexus dealership . I found my vehicle to be in 2 week ETA. As soon as my on line chat ended Rudy Sun called me to see what my interest was. He is so knowledgeable on every aspect of the vehicle. Rudy personality is extraordinary as he is just the most super nice gentleman. He kept in touch with my and offered me to come in and do a test driver on a similar vehicle that was due to arrive. I can tell you the test drive sold me on the spot. A Lexus ES 350 is so smooth on the driving. I was just in heaven. I immediately put my deposit down towards my vehicle to make sure i get his one when it arrives. Rudy made me feel so important as a customer. I felt he was on my side taking care of me. One week later me and my husband came finalize the paperwork and pick up the vehicle. The finance manager was great too. We even bought the extra Lexus Maintenance package. Rudy presented out vehicle inside and with a big RED bow on top !! We were both over the moon happy with Stevens Creek Lexus has provided on our vehicle purchase. Thanks again to Rudy, Finance manager and team read more

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I've been lucky enough to own many new cars during my lifetime and double goes for my wife. We contacted this dealer weeks ago with specific requirements and told them we would buy the car now if they can meet it. They first killed the sale 1x when I sent my wife finally to test drive one out of her busy schedule..she came out saying the car was ok to my surprise. Then I hear they had her , a person looking for a TOTL new car, in a USED vehicle. I almost fell out of my chair at the incompetence. The I had to work hard and get her excited again about getting a Lexus, which as a Mercedes loyalist she was reluctant to do anyway. They emailed a few times that they are trying to locate the new car, to which I told them where exactly it is, and no response after 2 weeks. And multiple pings. This is the most unprofessional sales experience I've ever had in my 4 decades. I'm sure they're used to treating customers this way. The difference in experience here vs BMW, Mercedes, Volvo and Mini of Stevens Creek is vast. read more

I found the car I was interested in on the website: NX 350 Premium. When I came to the dealership I was greeted by Steven Zhang, sales consultant. Steven is very professional, polite and no push! We talked the numbers on my trade-in and I was satisfied with the final offer after some negotiations. To my surprise, I got even better price for the new car, thanks to Jennifer Flora, the branch manager. After signing the documents, Numer Talag, master certified sales consultant, explained important features of the car. Such a pleasant and productive experience in this dealership. Thank you Steven, Jennifer and Numer! read more

We worked with Herman. He did a great job demonstrating the features in the car and helping us through the service and warranty options.

I had a very disappointing experience with Steven. From the beginning, he seemed impatient and uninterested in helping me. I test drove one vehicle, but I didn't like it. Since I was seriously looking to buy a car, I wanted to compare it with two other models to see which one fit me best. After I got out of the first car, Steven told me, "I can't let you test drive all the cars." That was frustrating because I never asked to drive every car on the lot. I only wanted to compare 2 more vehicles before making such an important purchase. Test driving different models is a normal part of the buying process, especially when you're deciding between them. Instead of making me feel like a valued customer, Steven's attitude made me feel rushed and unwelcome. Because of this experience, I chose to take my business elsewhere. I expected much better customer service from a Lexus dealership. We bought a vehicle from this location a few years ago and the customer service was much better back then!! We drive a MDX and we were comparing the features in our head, and he said you should go and buy MDX!!! read more

3 new additions (mom, dad and me) to the Steve Yi fan club! Explained financing the car, interest rates, and car functions perfectly to my parents and stayed until 11PM to make sure we were good. Steve truly went above and beyond to make sure they were taken care of. Not to mention, incredibly laid back, relaxed, but also incredibly knowledgeable. Also gave us fabulous fishing and golf tips. Sold the car with aloha and we couldn't be happier. Many thanks to Steve(n's Creek Lexus)! read more

I made an appointment with Steve Yi and he didn't see me on time. Instead another car salesman, Fawad, helped me. I checked in and once I did, my husband and I were kept waiting. Additionally, Steve ended up working with another customer. However, I'll let it slide because the cx so happened to be a couple who I am really good friends with--we coincidentally ran into each other. We worked with Fawad, and test drove it in a loop of the dealership--I would have liked to have tested it longer by at least going on the freeway to test how the car accelerates. We explained to Fawad that we won't be purchasing until next month. He refused to talk numbers and didn't even offer to put a car on hold for us. Just as we were sitting down with Fawad to see what cars would be delivered next month, he was asked to meet with another customer. I really wanted to work with this dealership since it's local, but after our less than pleasant experience, we decided to work with another sales rep and dealership. I'm really disappointed. read more

My wife and I purchased her 2026 nx350h. The process was good Ramiz was helpful knowledgeable and kind through the process. We negotiated and ready to leave but they met us at a point we could feel good about. We left the car over night for a wash and picking up tomorrow. Thanks again. If you're ready again and you can give me a good trade for 2012 Chevy truck in I might come back. If not probably an 4Runner. Thanks again. Now I hope your service department can keep up the same level of support that Ramiz showed. read more

I am very disappointed by how I was treated. We had made an appointment and when we came, there were several idle worker sitting around and not a single greeting. Once we got to the receptionist, tone was unwelcoming. The worst part was while awaiting for service, we could audibly hear the receptionist and another employee arguing around us. The man, sitting on his chair with a cell phone in hand, shouted that he has a customer in 5 mins and did not have time for us. Then, receptionist went to ask another employee, who was also visibly irritated and loudly asked the former employee for confirmation. It was as if nobody wanted to assist us and did not even try to hide their annoyance. It's one thing to not care much about your work but another to treat others like this in front of their face. It was startling to me. The person who ended up helping us was nice throughtout the rest of the time but honestly, the initial treatment made me felt so small and disrespected that I don't ever want to go back. Went to several dealerships that day and that by far, was one of the worse experiences. read more

Want to give a huge shoutout to my Sales Rep Jay, he made the process painless and easy. We purchased a pre-owned Civic this past month and the service was amazing. Very responsive, was willing to work with me and made sure the car was ready to go without any issues! He let us take the car to a personal mechanic to get it inspected and everything went well. Jay thank you for the transparency! read more

We just bought the second car we've purchased from Stevens Creek Lexus. Everyone was very helpful and straightforward, especially our salesperson, Herman Samaniego. read more

Salesman Chau Lam helped us on a used Lexus RX. Chau was professional and friendly. He was very pleasant to work with. We negotiated a lower price and he agreed, which most other Lexus dealers like Concord and Pleasanton would tell me to leave! They even prep the car and took pictures for us. A tech guy Andy came and explained all the important car features to us. We even received gifts from the dealer. We love Lexus Steven Creek. They are the best. read more

Sales is helpful to negotiate with. They are less responsive in finding inventory. I got my phone number blocked by the sales person?

While I've always been impressed with all Lexus cars for their amazing build quality, there have been two halo cars manufactured by them that have captivated my fascination from the moment I first laid eyes on them. One of course is the LFA. This supercar unfortunately was impossible to get when it was released in 2010. The other drool-worthy beauty is the LC500 with its rip-roaring, naturally aspirated 5L V8. Since its original release in 2016, I've dreamt of owning one of these. Given this, I've frequented Lexus Stevens Creek many (many) times whenever a LC500 hits their showroom. Over the years, I've gotten to know different sales staff (including Daniel and Dottie), the sales manager Jennifer, the finance manager Lei and the sales developement manager Andy Huang. Every single one of these individuals has always been so helpful, polite and courteous. They were never once frustrated by my endless window shopping. As much as I came close to pulling the trigger on a LC on more than one occasion, the rational side of my brain always shut things down due to needing the practicality of a SUV or large sedan. This cycle would likely never have been broken if it weren't for the era of large displacement, NA cars being forced to end soon. With the unavoidable extinction of the LC coming rapidly, I finally felt like it was now or never. I therefore called my buddy Andy Huang up and he had the perfect spec for me. From beginning to end, Andy and Danny from sales made the whole process such a joy. The best part of Lexus Stevens Creek in general is that they are completely against any sort of dealer markup or mandatory dealer add-ons. The deal they give you is honest and the best I've ever encountered for high demand vehicles. With the release of the LFA II or LFR supposedly on the horizon, I may soon find myself hanging out at Lexus Stevens Creek again. read more

Lexus Stevens Creek - Car Dealers Near Me - San Jose, California

I want to share a great experience that I just had with Lexus of Stevens Creek I purchased a Certified Preowned NX 350h in early September. Two months later I received a call from Ted Liu, Finance Director at Lexus. He told me that he was reviewing my paperwork and found that the Camry that I had traded in for my NX, still had time left on the extended warranty that I had purchased at the time. He directed me to go to Toyota and see the finance person there, because I was due for a refund on the prorated amount of my extended warranty. I was totally shocked. This was something that was so unexpected and yet came at the most perfect time for Christmas shopping! Actually the surprise for me was the fact that the paperwork was so carefully audited and that I was actually going to get some money back. Ted's flawless attention to detail and excellent customer service, impressed me and just confirmed for me, my great choice in picking a Lexus as my next car, and Stevens Creek Lexus as my dealership. I got a very nice check that took care of Christmas shopping for this year! Thank you, Ted! read more

I called and spoke to Alex in the parts department, and I'm really satisfied with his level of professionalism! I was looking for a list of part numbers, and he quickly found them all--and then emailed them to me right away. Thank you, Alex, for making my request easy and convenient for me. I appreciate your help! read more

I've had my Lexus nx 250 now 1 year! Thank you for helping me! The sales manager helped me, he was transparent and helpful. You could tell he was patient and kind. He wasn't trying to get one over on me. We respected each other. Thank you sir. LEXUS found a discrepancy from my last encounter with Toyota envision Milpitas . Do not go to that location. They are shady. read more

Herman and Ted have been my guys here for the last few sales and we have been more than thrilled. These guys are the best. Make sure you go see them read more

Steve Yi helped us secure our new car within 24 hours. We played with the numbers until we could make it work. Thanks to his patience, understanding, and honesty... we closed the deal and walked away very happy & satisfied. He knew how much we loved the car that he made sure to stay in touch and move quickly. He walked us through everything and even done to driving away. Steve is professional and made sure we left with no questions. If you're looking for a Sales guy to help you make a purchase... ask for Steve Yi! He will take care of you till the end. read more

Lexus Stevens Creek - My husband and I are so ecstatic about our new Sunlit green machine! Say hello to "Sexy Lexy!" - Car Dealers Near Me - San Jose, California

I went to Lexus Stevens Creeks two times during past 6 months. With Costco Auto program, we went to Lexus Stevens Creeks for the third time, and we met Herman Samaniego. I want to leave a positive comment about Herman, who is very professional in car selling business. He tried everything to make a deal with us. We could not find a Lexus with the color we wanted, but Herman attentiveness impressed us. We had several phone calls after the visit, and he tried to close the deal. Lexus Stevens Creeks, you are lucky to have such a five-star employee. read more

** edited review to add photos of the interior!** *i have leased and bought from this Lexus dealership for over 12 years* What a long overdue review! I have leased over 4 Lexus's from this dealership and finally bought my own on Monday! Why I love this dealership: - Herman, he is amazing! Treats you like family and understands every situation and takes time to understand what you're looking for. He has been my "go to" for my last 2 cars over 5 years. Highly recommend asking for him as he has been at this Lexus for over 20 years. Replies very fast to emails and calls! -David C in finance. Met him for the first time on Monday. What a total rockstar! Explains everything in detail, said to call him if I have any questions. It was my first time actually buying a Lexus after all these years so I had lots of questions. -The dealership: has snacks, coffee, the floor is spotless you could eat off it. Huge large windows across the entire dealership so it isn't dark or depressing sitting there for 2 hours. Cons: none read more

Lexus Stevens Creek - Car Dealers Near Me - San Jose, California

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As with my previous Lexus purchases, Herman Samaniego provided exceptional professional service throughout the entire buying process. He is truly one of the best Lexus sales professionals I've ever worked with. Thank you, Herman. Daw read more

I have purchased my first Lexus and my daughter's Lexus through this dealership and always absolutely loved the professionalism of the entire staff from showing to the purchase of he car. I got to say, I got the same treatment with selling the car back to them as well. It was done quickly, professionally. I was provided all of the information I needed to make my decision. I highly recommend this dealership. read more

We have been looking for a car for a few weeks. We went to several dealerships, researching, test driving, trying to find that perfect vehicle. Our time with Louis from Lexus of Stevens Creek was a very pleasant event. He greeted and assisted us right away. He was knowledgeable about the vehicle we test drove. While it was a great experience, we unfortunately did not select that vehicle in the end. If anyone is looking to get a Lexus, I suggest you contact Louis. He was excellent to work with. read more

Best Car Buying Experience - Ever! I went to Lexus of Stevens Creek on 1/2/2026. I wanted to celebrate the New Year with the purchase of a nice car. My old car is pretty worn out and quite a sight to see. I haven't bought a car in quite a few years. When I walked in, I met Steve Yi. He is extremely personable and immediately asked me what type of car I was looking for. He was a great listener and had a selection of 5 similar cars for me to choose from. Steve took the time to give a personal tour of each of the 5 cars. He told me the slight differences between all 5, all 5 would have been great choices. We discussed different scenarios and he helped me focus in on my Perfect Car! Once we went into the dealership, the true professionalism kicked in. He treated me with utmost respect. He assisted me in getting the best deal one could have gotten on the car. I know because I shopped around with other Lexus dealers and no one had the same price point for what I was looking for. I decided to make the purchase. I have to say that this was the easiest auto purchase transaction that I ever made! Once the price was agreed upon, Steve and crew took over and worked out all the technical details, contracts, etc. They brought my car into the rear showroom area and made is sparkle for the "White Glove Treatment" type delivery. It truly proved that I was at a high end dealership where the customer came first. Every small details was attended to. While waiting for delivery, Steve clearly explained all of my finance options, warranties, etc and helped me select the options best for my circumstances. Interestingly, he didn't try to sell me anything but clearly explained what was available and it was clear which choices to make. There was absolutely no pressure. Because there was no pressure to purchase anything, this gave me time to keep my mind open, listen to what would be best for my situation and it was easy to select as there was no pressure, just pick what was best for me. We had time to sit and visit and I learned what a great person that Steve is. He is a very hard working, honest and caring person. Once the car was ready, I got to go into the enclosed showroom delivery area and Steve sat in the car and helped me sync my phone with the car, set up all kinds of things and walked me through all of the main features and controls. The personal service was beyond exceptional! I would highly recommend Lexus of Stevens Creek and of course, Steve Yi. Everyone that worked there made it a point to say Hello each and every time I passed a team member. Most friendly dealership that I had ever been to. They truly go out of their way to make you feel welcome and part of the Lexus of Stevens Creek family. read more

Jay cao and Steven zhang made a good deal for me. I really like working with this dealership. This is gonna be my first Lexus ! I'm so excited! Highly recommended! read more

I just purchased a Lexus from Herman at Stevens Creek Lexus. What a wonderful experience! Herman didn't pressure me at all and really dialed in what I which Lexus would be the right fit for me. Originally I thought I wanted the NX hybrid. I test drove it and liked it. He suggested I test drive the RZ suv to compare. I absolutely loved it! The comfort and acceleration were exactly what I needed. Next time I want a new car, I will be returning to Herman. read more

Hands down, HERMAN SAMANIEGO is the man! We went in looking for a vehicle for our daughter who is a young adult making her first big girl purchase. We went in not knowing where to start and let me tell you he is the most honest, straight forward genuine person. He knows Lexus, he is honest about the longevity of the name! He backs it up with knowledge and again honest and kind! We didn't feel any pressure like I've experienced visiting dealerships in the past, Not here. All of the staff were beyond pleasant! read more

5-Star Review for Lexus of Stevens Creek I can't praise Barry, the General Sales Manager, and the entire team at Lexus of Stevens Creek enough--their after-sale service is truly outstanding. Shortly after buying my RX 350, it developed an isolated glitch, and I braced myself for the typical dealership hassle. Instead, Barry sprang into action without missing a beat. I would not expect someone in top management like Barry to personally take care of me the way he did--he handled all the details himself: a loaner car was ready for me that very day, the diagnostics were detailed and straightforward with no hidden agendas, and the repair was completed right on schedule at no charge under warranty. Barry's standout quality is his authentic follow-through--he stayed in regular touch via calls and texts to update me every step of the way. It's refreshing to be treated like a priority long after the sale. Whether you're shopping for a new Lexus or just seeking reliable service without the dread, bypass the others and go directly to Stevens Creek. Barry has earned my loyalty for life. 10/10, highly recommend! read more

This review on my experience with Chau. I did not end up purchasing a car from here but his service was so great I wanted to give a review. I do not live locally & the drive to this dealership is about an hour & a half away from me. I loved the car in the pictures but it was difficult because sometimes photos don't match real life. I had many questions for Chau as I did not want to drive all that way without being properly informed & confident I would make the purchase. Chau was very friendly, experienced, professional & answered all my questions. He was communicative without being pushy. Also, this dealership did its due diligence making sure this car was in tip top shape before sale (per carfax). A few days later the dealership followed up with me & I was passed onto a manager. We were discussing pricing and he was supposed to call me back with more information but he never did. Unfortunately the car sold the next day. I do think the manager should've called back to follow up with me but oh well hence the missing star. Chau was great & would recommend him to someone looking to buy. read more

The service is amazing, especially Ted Liu's team. Everyone is friendly, and they went above and beyond to exceed expectations.

Definitely 4 stars for this particular branch. Would love to give some appreciation to Alejandro Lopez for being prompt with his response to my husband's detailed questions about the car that he had been eyeing. Alejandro definitely helped my husband went through all the specifications that husband inquired. My husband gifted me a brand new Lexus 2021 for Mother's Day gift and Alejandro and his team were willing to work extra hours to make this car available for Mother's Day. Thank you again Alejandro and team to make this happen and more importantly make my Mother's Day 2021 so special. read more

Lexus Stevens Creek - Car Dealers Near Me - San Jose, California

I had a great experience at Lexus Steven's creek but mostly because our sales rep Herman, he really cared about getting us the best deal to fit our needs. read more

Herman was our sales rep and he was great. He was very patient with us and explained things very thoroughly. We're very happy with our experience. read more