I'm reading the poor reviews of this location and am extremely confused because I find it hard to believe any of the salespeople at Acura Capitol would be like that... I was helped by CHRIS, who helped me get my first car off the lot. He was kind, very informative, professional, and not once did I feel pressured or rushed to buy anything. I am extremely happy with the service provided and of course, my new 2026 Acura Integra :) Thank you for the wonderful experience! read more

Went in and ask for some numbers on a 2026 integra type s, i asked for a best rate based on an excellent credit score and the person (i forgot his name) who was helping me gave me a high APR and his argument was that you don't get low APR on that specific vehicle (type S) he said i was arguing but i never did i was just telling him that normally in a new car that APR is not that high, i would understand if it was used, but anyways since he said i was arguing i got up and left since me speaking and explaining apparently was arguing Dont fall for that BS, i got a better rate in ACURA OF SAN FRANCISCO...... read more

I came in here to purchase a vehicle and Richard was very friendly at first. After discussing numbers and letting him know I was shopping around he became very dismissive. He gave me a number that he said nobody can beat which was false because the first two dealers had given me a much better price. When I asked him for the break down he printed them out and then quick took them away and said they're his, so I asked him why can't I have them. His tone and response was very poor, then said no because I don't want you to show my numbers to other dealers. I told him okay no problem that's fine have a nice day and take car. He then raised his voice and said "I'm not chasing you out the door." The service towards the end definitely is what made me realize that I will never visit this dealer again. read more

I originally purchased my Acura from a different dealership, but when I went to renew my registration, the DMV informed me of an outstanding recall. Knowing this could delay my registration, I called around to see which dealership could get me in the fastest. Capitol Acura came through--they scheduled me for the very next day! The entire process was smooth and efficient. My car was fixed the same day, and I was able to complete my registration on time without any hassle. The customer service was exceptional, and the communication went above and beyond my expectations. A special thank you to Giana Papagayo for her outstanding support--she kept us informed every step of the way and made the whole experience seamless. We'll definitely be returning to Capitol Acura for future service and vehicle purchases! ~Natalia Rosas read more

Thank you Chris for helping me buy my first car! The process was super smooth and he was very professional when answering my questions. Highly recommend him to help you out. read more

Good, new, and very clean dealer on Capitol Expressway. I saw they had a lot of higher end Acuras (Type S) in stock. So if you're into that it's good. Very convenient spot with a big inventory. read more

Initially after purchasing my car from this dealership, I received excellent service from Russ Sauer who took care of all my scheduled maintenance. Unfortunately, Russ retired, so during my recent service appointment, I had the displeasure of working with a service advisor named Giana. She refused to honor a promotional discount because I forgot to bring the mailer. She made me jump thru hoops to look for it in email even though I let her know that I'd opted out of email marketing. When I politely asked why the dealership was unable to honor the promo they'd mailed to me, she blamed her manager, stated that she didn't make the policy, then smirked and said, "You're welcome to go elsewhere for service." Wow. I could understand if the discount couldn't be applied because of policy, but I was shocked and offended by the snarky, passive-aggressive attitude. Giana then informed me that she "had to honor a lower price" than what Capitol Acura charges for the A1 maintenance service because it was what Acura's phone service quoted me ($150.) It felt like she was implying that somehow I was trying to pull a fast one, so I calmly asked how that might have happened. Giana said it happens because Capitol Acura's phone service supports multiple dealerships. That tells me that 1) Capitol Acura charges more for maintenance service than other local dealerships and 2) Capitol Acura apparently believes that pointing that out to their customers and telling them to go elsewhere is good business practice. Very disappointing experience. read more

I would highly recommend approaching Richard Beile, as he was extremely helpful throughout the whole process of buying a car here. Extremely informational, straightforward (no bs), and very kind. read more

Good selection, good prices, great salesman. Chris was friendly, knowledgeable, and non-pressuring.

Went in to look at their inventory. They had a good selection. Chris, our sales guy, was friendly and very knowledgeable. We ended up buying a Honda instead, but Chris and Capitol were great. Will definitely check them out next time car shopping. read more

Jon Kha is the man of the hour. I came in to shop around and ended up leaving with a car. His patience and professionalism is what ultimately helped me make up my mind. Thank you Jon for helping me find a great car and most of all being a great guy ! This guy deserves a raise. read more

I had an extremely disappointing experience with this Acura dealership, working with Vu Nguyen the sales manager when trying to complete an early lease return through Acura Financial Services. I followed all the necessary steps: scheduled a True360 inspection and was instructed to drop the car off at my local Acura dealership. When I called ahead to speak with the finance department, the gentleman who answered the phone seemed completely uninterested in helping me--likely because it wasn't a sales opportunity. Instead, he tried to push me into a dealer buyback/trade-in that would have resulted in a $3,000 loss. They offered a lowball KBB "fair" trade-in value of $34,000 for my MDX, even though my actual lease trade-in value was $37,000. I declined, and when I came back to return the vehicle as originally instructed, they refused to take it because the VIN wasn't accepted in their system. The manager, Vu Nguyen, was incredibly rude and dismissive. Even though the system clearly prompted him to call Acura's 800 number for help, he outright refused, saying it wasn't a good use of his time. When I mentioned that I had regularly serviced my MDX at their location, he said it still wasn't worth his time because they weren't making a sale. Absolutely unacceptable behavior!! For comparison, I went across the street to a Honda dealership, and they helped me immediately and took the car in without any issue. read more

I had a great experience with the Service department at Capitol Acura! Giana was especially friendly, kind, and helpful!!! I would highly recommend buying a car from Capitol Acura and return for my service needs! read more

John ka helped me figure out what i wanted since i came in the dealership undeceive, he asked me what i needed and wanted from the car and 30 minutes later I got clarity on the car Ive been missing out on my whole life!! read more

Richard and the sales/finance team was really terrific today buying a used car. They were upfront honest and helpful throughout the process. Highly recommend to buy a car here at Capitol Acura. read more

Buying a car can be a long, difficult process. But, with the help of an amazing salesman like Chris, the purchase was such a straightforward process. Thank you Chris, for helping but my first car with ease. read more

Chris at Capitol Acura made my car-buying experience incredibly smooth and stress-free. From the moment I walked in, he was friendly, patient, and genuinely helpful without ever being pushy. He took the time to answer all my questions, explained the options clearly, and made sure I felt confident in my decision. The whole process was straightforward and easy, and I drove away feeling great about my purchase. Highly recommend working with Chris if you want a no-stress car buying experience read more

I purchased a certified MDX from them when they were in LG, now 2 years later I find out that it had been in an accident prior to my purchase and they never disclosed it to me. It shouldn't have been certified. The sales manager, Vu, argued with me, standing his ground that he only refers to Carfax and that he doesnt know what Experion is or think its a valid report. No apology or help. Just awful customer service. Now I have a car with lower resale value. Acura is SHADY and should have done the right thing. read more

Do NOT get your Acura serviced here. This was absolutely the worst customer service experience I have ever encountered. I called to inquire about an oil change and the intake call was perfunctory, the woman on the phone asked me for my VIN number prior to being able to schedule an appointment. I thought a bit awkward because I I had to pull over to give that information but perhaps they would be more warm fuzzy in person. Then when I arrived, it was a ghost town. I pulled up and waited and no one came to greet me so I walked in to the service area. First question, with attitude, "where is your vehicle" literally my Integra Type S is parked right outside their sliding doors. I was advised to go back to my car and Gianna came to greet me. I let her know I had an appointment for an oil change and also a couple of items I wanted to have inspected (trunk cups to pull down the hatch, passenger speaker). We took a walk back out to my car so she could see the trunk and from there it completely soured. First red flag, she does not know her product. She was not confident about the orientation of the trunk pulls so she instructed another service advisor to go bring an Integra so she could see it. Obviously the ones in my car were flipped. Second red flag - the conversation escalated immediately to the blame game - she was insisting that this was NOT covered under warranty and that I would have to pay out of pocket to get it fixed. She brought out her manager. He was even ruder - mansplaining that my spoiler was after market - please do not insult me that I do not know about my car, and yes, the carbon fiber spoiler is an authorized Acura part - and that he possibly would have to dismantle my whole hatch to flip these cup pulls. Lengthy discussion that I would need to go back to the original dealer who did the installation, blah blah blah... No solution, just "you're out of luck and not covered. " I finally started laughing, and said, well, all I wanted to do is establish a relationship with my local Acura service provider because this is my first Acura. I did joke that I was used to Lexus service and how they roll out the red carpet and Giana did confirm, "nope - no red carpet here." The only saving grace is Junie - she called me to ask if I missed my appointment and was so sweet and understanding. She gave me the direct number to the General Manager Ben. I left him a voicemail and have not received a call back. Please note: this is only for Service Department. My son and I came here to test drive the Type S and Ben in Sales and his Sales manager were super knowledgeable and helpful. read more

1) 4 stars: Buying Experience I had pretty good buying experience. Paper works were faster and had all my questions answered. 2) -3 Stars: Selling customer information I never consented Capital Acura to share/sell my personal information. Though I deliberately metioned not to share and they I agreed. Wihtin 10 days after the purchase, I got emails and mails from SiriusXM. Also spam calls from Auto/Home insurances. I have reached out to Capitol Acura in email with proof and they never responded back. But I reached out SiriusXM and they confirmed me that they got my information from the dealership. Please refer the attached picture of the mail from SiriusXM. 3) 1 Star: Service/Inspections I purchased the service for my pre-owned vehicle, within a month the dash show error code. I called them for appointment. Because this is Honda Pre-owned and asked me to contact Honda shop. I booked an appointment with Capitol Honda and they are not honouring it. I'm process of working with Capitol Honda to address the issue. If not good experience but frustration. read more

Capitol Acura - SiriusXM confirmed that they got my info from Dealership - Car Dealers Near Me - San Jose, California

Given the run around about an extended warranty purchased. No I would not recommend this business. I was told if I didn't file a claim my money would be refunded back to me. Not the case. That extended warranty was more than $2600 dollars. read more

Capitol Acura - Car Dealers Near Me - San Jose, California

This place is a joke, shouldn't be in business. I called in to get my recalls on my car done. The lady said that there was a waitlist to get this done and could not give me an estimate to when this could be taken care of. I asked when a month, 2 months, or a year. She said no ETA so I'm never coming back. I had my service done here a few months back and they changed the battery too and I waited in the sales lobby. What I heard in the lobby was so very unprofessional. Taking my business to Acura of Stevens Creek funny how there were able to get in my car for recalls 10/12/2024. read more

Paid for the service package. Capitol Acura was suppose to do an oil change and rotate the tires, simple right? They failed to put the lug nuts back on two of the wheels. Negligent and puts my family at risk. You'd expect the best service from a dealership that has the Acura logo, but not here. Do NOT buy the service package from here. read more

Capitol Acura - Car Dealers Near Me - San Jose, California

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Great service staff are very professional waiting times are very short highly recommend.

I stopped by to purchase a NEW TLX type S and was told I'm not allowed to drive it unless I buy it first! The salesman said he needs his manager's approval to let someone drive the car and the manager wasn't there... won't shop here again! read more

Had an amazing experience here with their service department. First time coming here & my setvice advisor Giana went above & beyond to get my repairs done while keeping me updated with whats going on. Highly recommend anyone that needs their Acura serviced to come see Giana at Capitol Acura. Car got towed in Wednesday & I picked it up Friday good as new! 5/5 STARS! read more

Capitol Acura - My '23 TLX getting towed to Capitol Acura - Car Dealers Near Me - San Jose, California

I scheduled recall repair service for my Acura RDX 3 weeks ago. I received numerous emails and text message reminders about this appointment and confirmed I'd be there. I took a day off work and drove an hour and a half to my appointment only to be told they can't perform the repairs until November. What a complete joke. Someone should be fired for this. I will never do business there again. read more

My car was serviced at the Capital Acura. The service manager Tom is wonderful. I recommend working with Tom. He helped explain what will be done on the car and got it fixed on time. This location provides complementary shuttle within the 10 miles range as needed. read more

I had a wonderful experience buying my car here. Very honest, pleasant, and considerate. Not pushy at all. Open to negotiation. Richard is the salesperson I worked with. He is fantastic. I also worked with Zack who is the finance manager. He presented the various add ons but with no pressure and was up for neogiation on that as well. Couldn't recommend them more. It's worth the drive, as I tried a dealer closer to home and it was not a good experience. If you're a Costco member, go through the Costco car program (super easy and fast); once I filled out the form, Richard called me immediately and offered a sizable discount on a 2024 Integra which I saw everywhere online for sticker price. Again, two great people. read more

I had a question to ask my local Acura dealer, but I'm on Eastern time so I called Capital Acura because they are Pacific time. I spoke to a gentleman named Paul, and he was awesome. He answered my question and gave me great information. He informed me that my vehicle was under warranty and I can take my car to my local dealership To fix my issue, I was under the assumption that I bought it from a non-Acura dealership that the warranty did not apply to me. I am grateful for Paul asking follow up questions he is truly an asset to Acura. read more

they can't repair brake, took my car in three times before they would admit the didn't replace my rotors when tgat is why I came in for the repair. read more

Me and my husband went into Acura without having an idea of what exactly we wanted and were greeted by Henry , he showed us around and saw many options . Finally we decided to go for the Acura MDX since our family is growing and needed a bigger car . Upon completing the application he referred us to Anthony as my husband speaks Spanish and wanted him to have the. Best experience and knowledge of what all documents and numbers meant. Anthony is such a smart gentleman that was not pushy with us and had so much patience when going over numbers and expectations. Before this dealership we were about to sign a contract at another location but customer service was very overwhelming and pressured that we stood up and left. Immediately we called Anthony as we were shopping around for the best deal the next day and he greeted us again the next day and was fantastic ! He truly cares about his customers and that's above everything for us. He's very passionate about his job and goes well above and beyond. When signing the contract we were greeted with Zach and he was super professional about the entire process and also to explain to my husband what each document meant with patience. We had the best experience here with these 3 gentleman and i will recommend my family and friends to this dealership . read more