I had a great experience working with Jorge, the service manager. After I called with concerns about my car, he took the time to listen, took my concerns seriously, and handled everything professionally from start to finish. What stood out most was his communication and customer service. He kept me informed, followed up promptly, and made sure my concerns were addressed. It's refreshing to work with someone who genuinely cares about helping customers and making sure they leave feeling taken care of. Thank you, Jorge, for turning a stressful situation into a positive experience. Your professionalism and excellent customer service did not go unnoticed! read more

I brought my 6-year-old Chevy Silverado Trail Boss in for a minor repair. The service department recommended a $3,000 maintenance package, which I regret agreeing to. About a month after the service, my transmission started slipping and eventually the truck stalled on the road. When I brought it back, I was told the transmission needed to be completely replaced for $12,000. They then "offered" to do it for $9,000 because the previous service had been done recently. That alone raised serious concerns. I found a reputable local shop that quoted $6,000 for the same job and arranged to have my truck towed there. I was told I didn't need to be present since it was simply being transported to another shop. Unbelievably, the dealership released the WRONG truck to the tow company. After a long back-and-forth, the dealership claimed it was not their fault. A tow truck driver does not just pick a random vehicle off a lot -- the dealership controls vehicle release. They eventually said they would reimburse the towing fee once I had it towed again. Four months later, I have received nothing. Someone please teach them accountability at least. Do yourself a favor. Take your car somewhere else. read more

Richard Zaragosa & Oscar Hernandez are amazing! I wouldnt even think to call them "salesmen" (in a positive way) Simply because of how positive the whole experience was. Oscar greeted us walking in & helped us from start to finish. As a woman i feel intimidated dealing with anything related to cars but he made this whole experience stress free. Even when there was a moment in time I felt stressed/worried I never once felt rushed/ pressured or rude attitude from him. Once we test drove, able to finance & come to an agreement he moved us to Richard. Richard has a big bold personality and definitely made the financial portion a breeze. We were there for what felt like forever but I walked out with the best deal possible for my Lexus & for my pockets. I couldnt thank them enough! I would definitely recommend this location to friend/family/ strangers. read more

I was dreading engaging engaging with car salesmen but this business is different. Felt very above professional and above board end to end. Great communications overall and great purchasing experience. Nelson is awesome. read more

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Trying to cancel my extended warranty contract and it's just crickets over at this place. I had a great sales guy. He followed up with me gave me the email address. Thank you Ivan. 5-Stars to you. DGDG I have to give you zero stars, as this matter is losing me money every day and I would just like someone to follow up with me. Apparently nobody monitors the address cancellations@dgdg.com read more

I went into this dealership, so excited to look at this car that I found on car guru everything was going good super excited until two days later my check engine light comes on. I reach out to Jason Cardenas the one who sold me the car told me to come back. They took care of that problem. Then my check engine light turns on two days later and my battery is completely shot alternator out. Jason Cardenas does not reach out to me. I pay for a warranty on the car thinking it was gonna cover everything as he mentioned to me or I didn't need to pay it as you know it's optional to pay for warranty come to find out the warranty does not cover anything that has to do with check engine now I'm a mom of four kids trying to figure out how I'm gonna take care of this car fix it and continue making the monthly payments. Worst experience at this dealership ever Jason Cardenas should not be allowed to sell cars when all he does is lie to the customers and when I try to reach out for help completely ignores. Within two weeks nothing but problems with the car. I haven't even had it a full month and problems. Continue to happen. read more

Capitol Chevrolet - Check engine light - Car Dealers Near Me - San Jose, California

Bought my car a month ago sales person (manny) forgot to give me my drivers license back. Manny said he would send it to me since I'm a hour an a half away waited 2 weeks go nothing called back spoke with Steve the manager said he was gonna send it back 2 weeks later still haven't received it and now the don't answer the phone or they transferred me and then no one picks up the phone. They are not professional at all read more

This has been the best hands down the best experience with a car salesperson. We've walked out of many dealerships because they tell you one thing then it's something different at the end. I was very skeptical when my husband told me about the deals and made a bet with him that it was going to be like all the others. I know most of us don't enjoy dealing with salespeople but I'm pleasantly surprised and impressed with Jason, he gave off awesome honesty vibes and he came through for us. The deal was even better in person than was told on the phone. Well, that was a first and opposite that previous experiences. We purchased a 2024 Chevy Blazer EV. I cannot begin to say what an absolute redeeming experience this has been. Please go to Chevrolet Capitol and see Jason Cardenas if you're in the market for a great purchasing experience and great deals. read more

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Remember to take pictures of your car inside and out. Even if you have a service light or engine light on or not. As a paying customer service department should never walk away from you. Especially management. Management shouldn't be talk smack while walking away. I shouldn't have to be the one going to service department to have a certified mechanic and give him a joy ride in my own vehicle so he can hear what's wrong with my car. That's what he gets payed for. To find out what's going one. And not return my car back with a check engine light on when I never took it to them like that. That's how they make money. So they can keep the car longer say is this or that when that wasn't really the problem. Service and management are not mechanics so they shouldn't act like they work on cars when all they do is sit behind a computer and talk smack about customers coming in. Lazy pricks! read more

My wife and I came in on a drizzly Sunday morning with no appointment, as I was just hoping to glance at a truck I had seen available online. Walked in and ERIC greeted us warmly. The sales reps there work a few lots on that huge block and the inventory has got to be massive. He was able to find the truck I was looking for right away. As my wife and I were going over it, our eyes were drawn to another one parked a few spots away. I didn't know much of ANYTHING about that one but both my wife and I were hooked. Eric went over a lot of the highlights of the truck but didn't pitch it to us( I should mention I'm in motorcycle sales so I know the playbook) and he didn't give me a bunch of information I didn't ask for. He listened to what was important to my wife and I.Thats why I'm giving Capitol 5 stars. Eric made the experience great. I even forgot my paperwork and he had it all redone for me and ready the next day on his desk for me to pick up! If a Bow tie is what you're after, ask for Eric. read more

TL;DR Lazy and unpleasant customer service, incompetent (don't know how to conduct an out of state sale), rude, passive, and will ghost you. Go to any non-DGDG owned dealership anywhere else and you're guaranteed a better experience. I've had several bad experiences with all of the DGDG owned car dealerships along Capitol Expressway. The Chevrolet dealership in particular has especially poor customer service. They refuse to sell a car to anyone who plans to register out of state. Doesn't matter if you live in CA now but are moving and so want to register it elsewhere or if you're an out of state buyer. They will not sell to you. This is what happened to me. I saw a Camaro for my dad who wanted to buy out of state. I was told while I was there that they don't usually do out of state sales because it takes so long to get the paperwork done "and it's not a good customer experience." I told them we've done out of state buys many times before, we know what to expect, and we do not want the paperwork to be the reason they won't sell us the car. After seeing the car, I actually got ahold of the sales manager Andrew who said he WOULD make an exception and sell the car to us. But after three weeks and several phone calls from both me and my dad, multiple voicemails, and partially unanswered texts, Andrew ghosted me (see screenshots). I have called repeatedly since the texts in the photos to no avail. You can see in the texts how I've been strung along as if they're willing to sell the Camaro to us but they won't actually start the process. I wish I could say I'm surprised. I'm not. I have a Buick and have had the disappointing experience of getting it serviced at DGDG's Buick location before. They always try to overcharge for services, lie about what my car needs, and create a very unpleasant customer experience. They truly do not care to put in a little extra effort to sell a car because I'll register it out of state. Sounds to me like they just don't put in the effort to train their staff on how to do an out of state sale. read more

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I was looking at a black 2024 silverado trail boss Z71 test drived the truck and it was very nice. The salesman was also very nice and polite. I did tell the salesman I don't want any upsell like gap,service contract And ect. The truck I was looking for was advertised $69,695 on the internet but on their sticker on the window was 77k They come back at me with a $9300 upsell with unnecessary Bs. After talking to the closer /manager He explained to me that I didn't have to buy all that but there was a $695 fee that I had to pay for or they wouldn't sell me the truck.now I feel ripped off They lost a customer over $595. That's crazy they will try to ripp you off instead of being honest and earn your bussiness. I ran my credit Just to waiste a inquiry. Do your RESEARCH BEFORE BUYING. SMH WAISTED 1 HOUR OF MY TIME read more

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Went to Chevy to have an issue with my car sorted, they have been nothing but fantastic kudos to Jorge for his attention to detail today. Chevy take care of you from the moment you walk in the door to service needs. read more

If i could leave 0 stars I would, the sales man Dale is very sneaky, he tricked my best friend and told her he would not be running her credit but did it anyways 3 times her credit dropped points within a few hours. There was no communication and him and the sales manager (don't know his name) were very rude when she asked why they ran her credit without her knowledge. Don't trust these guys !!!! read more

Poor attitude of service rep. Feel taken advantage of. Key fabs not working even after I changed and checked the batteries. They did a diagnostic first and say I should be happy because halfway through the found it to be the key fab battery. They tell me I had the right size but wrong voltage? Seriously? First thing they should do is check the battery. They are trying to charge me $200+. Never coming here again!!!! Also he asked if I had an extended warranty and said he would call the dealership. Now they are telling me they don't do that. Also, no courtesy vehicle or Lyft reimbursement. Joke. Waiting for a manager. I can tell the cashier is talking about me. Whatever! read more

I bought Kia Niro EV from this dealership last saturday. Pro: can accept EV rebate, have good selection of EV car, having multiple cars available, car is generally in good condition. Cons: Sales guy bullying me before I bought a car LOL I don't know they still use the same intimidation tactic like it was in 90s but after tough negotiation I was able to reduced the price for $800. But after that: loan finance miscommunication that frustrated my CU. They sold EV without even a charger ! and then they don't change the license plate for a temporary one. All in all, one star sales experience. Will I buy from Oscar again ? Heck no.... btw I almost purchased from Carvana but overthere the car sold very quickly. read more

Shout out to Samuel Maldonado he gives you great customer service, understands your needs and delivers. Highly recommend him for you next car purchase read more

I recently bought a 2022 Bolt from Ivan with some added assist from Nelson I love the car The service at the dealership was outstanding It was overall a great experience If you are looking to buy new or used I would recommend this dealership from beginning to end! Thanks for you guys making the experience seamless and satisfying! Robyn read more

Horrible liars all together in the same roof CAPITOL CHEVY!!! Purchased 2 cars and both of them worst then each other Still keeping my 7.000 down payment They don follow their promises Never and ever Be careful before they kiss you I am preparing to sue them lets ser who wins this game ! Bart DiCairano, Jorge Andrade , sales person victor Don't forget those names Finance director, sales manager and sales person !! They are just unforgettable moments with their amazing lies !!! read more

I can't believe how incredible my experience was today! Richard Zaragoza is the person to thank for it all. He provided exactly what I was looking for and more for my growing family. I shared my needs with Richard, and he worked closely with us to find the perfect fit. From start to finish, he was very clear and honest in his communication. His interactions with my fiancé and me were precise, and he offered exceptional service, addressing all our questions and concerns. We didn't expect to leave the dealership with a vehicle, but Richard helped us secure a fully loaded 2023 Hyundai Santa Fe Limited. We are so excited to have a family SUV for our growing family! Thank you, Richard. We will definitely be back, thanks to you! read more

Capitol Chevrolet - Car Dealers Near Me - San Jose, California

I bought a used car from Armando A, he was so kind and very straightforward with everything. He made the process very quick and easy. Me and my family were very satisfied and impressed with the customer service not just from Armando but everyone in that environment ! read more

Capitol Chevrolet - Car Dealers Near Me - San Jose, California

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2/1/23 we join the EV family! Allen and I finally decided to pull the trigger when our current (and only) gas vehicle was having some problems. Everyone else in CA probably has the same idea too, since there is a tax credit if you are eligible. We worked with Omar the entire time. Starting from the initial call, through signing paperwork, and handing off the keys. While it's extremely busy here, but the staff here is EXTREMELY friendly. I love the chill vibe. There is free wifi, and the staff will have phone chargers for you (trust me, you're gonna need it). The whole process took 4.5 hours. They also needed to charge the vehicle. They have coffee and tea in one corner, vending machine here as well. Near the end we worked with Armando (I'm not sure if that's how you spell his name) and I appreciate that he wasn't trying to force us to buy anything against our will. All in all, I give Capitol Chevrolet a 5 star review compared to some other places I have been to! read more

Capitol Chevrolet - With Omar! Great sales rep. - Car Dealers Near Me - San Jose, California

I had the best experience buying my 2025 Corvette z51. Thank you Shaun, Kevin and Sam for making the process super easy! Sam knew every feature of the car and did a great job walking me through it. I would definitely recommend this dealership. read more

Capitol Chevrolet - Car Dealers Near Me - San Jose, California

Keith Reynolds is Bar None the best customer centric human being who cares about customer experience. My lease drop off experience was exceptional. I wish this dealership will replicate his empathy, customer centricity and passion across its workforce. Thank you, Keith. I do NOT recommend their Service Dept. read more

Capitol Chevrolet - Car Dealers Near Me - San Jose, California

I'm only giving this dealership 5 stars because of my last 2 experiences with the Service Advisors that were assigned to my vehicle! I've had a 2023 redline Traverse for a few months now and the first time I had to take it in for service, the gentleman that helped me was super nice and made sure my vehicle was take care of to my standards. Although they missed a fixture that first time I was still happy that they were able to take care of the problem with no hesitation. Today, 12/13/2023 I brought in my vehicle after getting a few issues pop up on the Chevy app. I don't play when it comes to my cars maintenance, so I scheduled an appointment and STEVEN SILVIERA was super friendly from the beginning to end. Made sure my vehicle was inspected right away, rental process was handled very well by him since Enterprise were giving me a bit of a hard time. Once I showed up to pick up my vehicle at the end of the day, Steven made sure all the paperwork made sense and if for any reason there may be issues that arise to give him a call. Thank you Steven for the outstanding customer service. Definitely need more friendly people like you around in this industry. read more

Capitol Chevrolet - Car Dealers Near Me - San Jose, California

I had a very positive experience test driving and ultimately buying a car here - way better than the last time I tried to buy a car in person. I made an appointment online to test drive a Bolt EV, got a text and phone call confirmation and then headed down on a Saturday to test drive the car with Ryder, the salesman. Ryder was very nice and helpful, and not at all pushy when I said I wasn't ready to immediately buy that day. After some thinking I decided I was indeed interested in buying the Bolt, and texted Ryder. He was off that day, so I ended up working with Misha who was also really helpful and made sure I got set with everything I needed for the EV that I didn't know much about (EVgo credits, OnStar stuff, etc). While the process took some time, everyone at the dealership was really nice and I also ended up trading in my current car there as well. They charged up my car while we worked on all the paperwork and a few hours later I was off with my new electric car! This will be my first Chevrolet, and as long as I don't totally hate my car after a few years, I'd be happy to buy from Capitol Chevrolet again in the future. read more

If you want to be misled, ignored, and hung up on, this is the place for you. The service department is frankly rude, deceptive, and incompetent. After purchasing a Silverado 1500 with factory defects, I was assigned to Jose Leon, who spent two months misleading me and claiming parts weren't in, only for me to find out they had been sitting in the shop for 48 days. When I tried to hold them accountable, I was treated like a nuisance--I was literally told "if you don't want to deal with Jose, then we'll do this" and hung up on, followed by 15 calls that went ignored. Even after a technician confirmed my vehicle's issues during a test drive, management (Miguel and Michael - who honestly seemed nice enough) claim the defects were "to be expected". I have wasted dozens of hours and made over 100 phone calls just to be ghosted and gaslit; stay far away from Capitol Chevrolet if you value your time or your sanity. read more

My Grandmother and I were able to purchase a perfect car for My brothers first car due to salesman Omar. We are satisfied (Absolutely 10/10 for our first experience. The salesman Omar) was extremely patient as we decided which vehicle. He payed attention to details and explained each car decision throughly providing excellent customer service, being friendly and very honest, all questions where answered from the start to end with highly performance couldn't have asked for a better salesman, our transition was smooth. I recommend purchasing your vehicle with Omar. My brother was very happy and surprised. Thank you Omar and his Team At Capital Chevrolet. read more

Capitol Chevrolet - Thank you salesman Omar, for making this journey happen. - Car Dealers Near Me - San Jose, California

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Came here on a Saturday to have my mom's car service. I didn't have to wait long for someone to help us get checked in. Our sales advisor was Steven Silveira. Steven was awesome! He had great customer service. He explained everything from beginning to end. He totally went out of his way to help us, even offered to call Uber for us and pay for it. Never had a sales advisor that was so nice and helpful. read more

Having a problem with the ccs charger port thingamabob. Jeff was so helpful! I had such a good experience (at least with Jeff cough cough) that I think I may purchase my next vehicle here. Will be back tomorrow morning to fix~! read more

I bought a DGDG Certified 2018 Chrysler Pacifica Hybrid on 03/01/2024, 20 days before the check engine light came on yesterday morning, 03/21/2024. I brought the car in yesterday and since it hasn't even been a month from purchase, my service advisor Steven had mentioned something about the vehicle warranty not being in the system yet due to some 30 day cooling off period. I left the van there yesterday and got a call today that after talking to their sales department, that they won't even diagnose what is wrong with the van that I bought 20 days ago....20 days ago!!! So much for their advertised DGDG "peace of mind" guarantee. I have driven less than 1,000 miles since getting the van. My van came with a 12-Month/12,000-Mile Limited Warranty and they won't even plug it into their code reader to determine what is wrong with it. They are insisting that I have to pay $300 for diagnostics even though I have a service order that says that it will go in for 28-point vehicle inspection, compliments of Capitol Chevrolet. I am told that the 12-Month/12,000-Mile Limited Warranty only comes into play if the engine or transmission has failed. Basically, only if the van is completely broken down and dead. So basically my van is still sitting there untouched.... Since yesterday, I have sent multiple texts since yesterday morning before 7am and left a voicemail for my sales person, Jeff. Prior to the purchase being finalized, he was prompt and timely with responses, but the aftercare is lacking since I haven't heard from him yet today (over 30 hours later). I have tried to get a hold of the sales managers, either Gabriel or Stephen with no luck. When I talked to the person who answered the phone from sales, he mentioned that DGDG Certified vehicles come with a 1 year 12k mile powertrain warranty. I also had to leave a message for Trent, the service manager. I really just want this issue fixed and to get my van back. At this point, it's hard to not feel that they are all dodging/avoiding me. I am beyond frustrated since I just bought this vehicle less than a month ago from a "reputable dealership". read more

I had a number of bad experiences purchasing a car at Capital Chevrolet. First, they told me they would run a soft inquiry on my credit which I later found out was a hard inquiry. They also sold me a car with a bad title which I had to return after a few weeks. And throughout the process, there was a lack of transparency and honesty. read more

Created an account just to review. Worst dealership i've ever been to. Employees are useless and lie to you about your car during service. Also forget what's even wrong with your car. Came here for the third time to take my brand new car in for a very small service and the person in control of my case never ordered the part and claimed to not even remember booking it. Don't respond even when they give you their info on a card as well. Not to mention the fact the worker also booked me on a day he wasn't even working. Do not come here if you don't want your time to be completely wasted, and if you do stay away from Steven. read more

Ask for Tim Tran, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know they're stuff. Irina and Emil. read more

Thank you Paul Holderfield you were and are a great salesman. You were very kind and patient with me. I love my Silverado 1500 2023 I believe it was a good investment and I owe it to you. I recommend your store 100% Everyone I met was awesome. read more

Capitol Chevrolet - Chevrolet Silverado 1500 2023 - Car Dealers Near Me - San Jose, California

This was my first time coming in for service, and glad that I came by today. Joseph was very attentive to my needs, helpful, and courteous. I would gladly come again in this location. read more

Didn't get the car but still really appreciate our salesman Alejandro. Set up a test drive for a Mazda Cx-5 we've been looking into buying. The car ran great would have definitely bought. But unfortunately couldn't close on the price, which happens that's not the problem. In all honesty the Sales Manager Steven Vise lost the sale. We were trying to negotiate paying for the sticker price and mentioned we were on a budget. When Steven came in to close he continuously talked over us. Repeating why the price was fair, never once did he ask us what our budget was. He kept saying he could work with us but never gave another offer. We finally just left after the 4th time he interrupted my husband. Since he didn't care to ask what were willing to spend we figured he wasn't serious about doing business. Alejandro was still great though! read more

Do not bring your vehicle here for inspections. Was told my car was perfectly normal, passed all inspections and they "topped" off my fluids. A week later realized they drained and flushed my coolant and never refilled or replaced it. 3 months later noticed my brake pads were lean, rotors needed replacement as well. S-C-A-M. They're pumping vehicles in and out all day long and the shop attendants are either incompetent or negligent and purposely not completing the work they are being well compensated for. Unacceptable for a Chevrolet Dealer to be this bad. I'll be forwarding all this information to their corporate office as well. read more

Capitol Chevrolet - Old Brake Pads - Car Dealers Near Me - San Jose, California

Capitol Chevrolet keeps hanging up on my calls. Impossible to get an oil change appointment. Guess my money no good. read more

Update: This is a late addition, but the issue was eventually resolved. They found a "frayed wire" and replaced the key fob, which finally fixed the problem. I was happy to have my truck working again--until I noticed something during delivery. My truck no longer unlocked automatically when I put it in park. When I brought this up, Trent insisted that it was normal and that trucks like mine simply didn't have that feature. I knew he was wrong and pushed back. To prove his point, Trent went to get an identical truck from their lot, which backfired spectacularly. When he put that truck in park, the doors unlocked exactly as I said they should. He was caught off guard, didn't know what to say, and became visibly frustrated. This led to a full-blown yelling match between us in the service driveway--in front of other customers and employees. Eventually, he apologized, and we got into my truck to check the settings. Sure enough, after a little digging, he found the setting that needed to be changed. While I appreciated getting the problem solved, Trent's behavior was completely unprofessional. He clearly doesn't know how to manage his team--or his temper. I haven't been back to Capitol Chevrolet since and will never return as long as Trent is employed there. It's been a while, but I hope this review helps others make an informed decision. read more