This review is LONG overdue but here is my experience with Steve:
I came to him based off his yelp reviews and I do NOT regret it! He took in my old 2007 328i BMW at the time where it seemed as though everything began to fail it! I think it was one of those cases that make mechanics scratch their head. I asked him to buy me some time because I was a broke college kid at the time, living far away from my family & this was my only way to get around until I wrapped up school & could afford to buy a new one. He said he'd see what he could do & I ended up getting my car towed there one early Wednesday morning, & he told me to give him 2 days to work on it. He had already previously serviced my car with other minor things like light changes, oil changes, etc. so I trusted him.
Come Friday morning I go to pick up my car and when I drive away, it shows that my gas tank is empty. I thought this was weird because I specifically remember filling it before it broke down (have had a previous mechanic actually STEAL my gas SMFH). Anyway, I confronted him about it and he told me he thought that was very strange and asked me to go to the gas station and just put $10. I did, and sure enough, everything started leaking out of the bottom! I called him and he rushed over there, had my car towed back to his shop, and I asked if it would be ready by 2 because I had to pick up my cat from surgery.
He said he'd do his best.
2pm comes around and my car was not ready, so he personally took me to the vet hospital to pick up my cat from surgery! He had my car ready not too long after that & he even filled up my tank for me!
As I drove away, feeling overwhelmed with everything going on, my car started trembling on the freeway so I called him and he said to take it back & asked if it would be okay for him to take it during the weekend, so that he could work on it on his day off. Of course I agreed & I kid you not, as SOON as I pulled up to his shop, my car TURNED OFF! He felt so bad because he had already tried different approaches with my car, he actually had one of his friends give me a ride back home with my kitty, which was 40min away from his shop!
This guy really went above and beyond for me this day, when I was having a horribly unlucky day, he really did his best to make it a little better. I have never had a mechanic have this type of relationship with customers & it's not even just with me! All types of people came into his shop that day as my cat and I waited for my car to be serviced, and everyone that came in looking for Steve, appeared to have a really great relationship with him! I can't forget to mention the other workers that were there as well, because all of them were also extremely friendly and accommodating.
When I got my car back on Monday it was good to go and lasted me another 6months while I finished school! That car is actually still in use today, just not driven nearly as much.
Steve was honest through the entire process, even when he was trying to pinpoint what the actual problem was. My car was a bit expensive to repair for me at the time, but a BMW always is, so given everything that had happened up until that point, he gave me a small discount for all the trouble. He even joked with me and told me he hoped he didn't have to see me again with this car and that I should really look into getting a new one soon. I am so grateful I found his shop, and would not take my cars anywhere else, moving forward. Steve is honest, has years of experience, & fantastic customer service under his belt! He knows German cars, specializes in Mini coopers, & even works on detailing high end vehicles as well. Look no further, he is your guy! Thank you Steve for all your hard work! :) read more