1- I got a Groupon for Steve's Auto Detailing in Shoreview, MN I received an e-mail from Groupon indicating that the merchant had moved to White Bear Lake, MN which is a lot further than the original location. This should've been my first clue!
2- I called Steve's Auto Detailing to make an appointment to use my Groupon for Gold Service, got an appointment for 3 weeks later. Steve indicated that it will take 4 hours.
3- The day of the appointment dropped off the car per appointment at 11 AM, expected the car to be ready by 3 PM. Steve indicated that it will not be ready until after 5 PM because he had to finish another vehicle. I agreed and indicated that I will come back to pick up the next day.
4- Arrived to shop next day around 12:30 PM to pick up the car, Steve had not even started working on it. He indicated that he will have it done in 2 hours. I told him that I paid $100 for Gold detailing and 2 hours was impossible to complete all services included in the package.
5- I agreed to leave my car and he said that he will drop off at my place. He didn't show up until 7 PM. I was getting ready to call the police.
6- Steve is very unprofessional and every time I spoke to him he seemed incoherent. He doesn't appear to have any employees. He answers the phone, makes the appointments and also works on the cars.
7- The experience was horrible, this was worse than a regular gas station car wash.
8- Here is a summary of the service:
Engine and compartment cleaned, de greased, and treated - NO
Vehicle washed; including tires rim, and wheel wells - YES
One step buff to bring back the luster and shine - NO
Finished with a high quality wax and paint sealant - NO
Rims will be shined and tires protected - YES
All trim and bumpers treated - NO
All windows cleaned - NO
All carpets and seats vacuumed, YES
Treated with a stain remover and deodorizer, and then shampooed I DON'T THINK SO
Then a nice scent added with a bottle of air freshener placed in vehicle YES
All door and trunk jams de greased and cleaned - NOT AT ALL
All panels including council, and dash cleaned and then protected with a non-greasy protectant YES
All leather cleaned and treated when applicable. - YES
All windows cleaned NO
All vents cleaned NO
Somehow Steve managed to change the programming of the seats, mirrors and even the dash clock time.
I should have read the reviews at Yahoo Local before using this place! read more