Had an issue and they reached out and made it right, so revising this review to reflect that.

I had my DEQtoo inspection done here on a Monday afternoon without an appointment and they were able to fit me in super quickly. The staff is super friendly. The cost is $15, but waived my fee. Most places usually charge $30. They also walked me through what to do next. I will be coming back! read more

Went infor a DEQ test and Josh was extremely kind. Didn't have to wait at all. Got in, got everything checked out. He went the extra mile by showing me how to apply everything to the DMV website. Fabulous service! Coming back and highly recommend read more

I only had DEQToo inspection here, I did it here last year as well. Very friendly folks at the desk and they waived the $15 charge while being really fast! And also talked me through the process to finish up my registration renewal, something that was not that clear on the letter from DMV!! I definitely would have been really confused without them pointing out the process to me! It's so close to my home as well, so I'm planning to go back to them for some other repairs and maintenance. read more

Called Steve's Imports for a DEQ Too appointment and he got me in the next day. I was in and out for the appointment in literally 5 mins. Great service, professional, and saved me a ton a time! Thank you! read more

The way that this was handled in the end was very commendable. I had a phone conversation with the owner of the shop who called me after seeing my review and inquired what a transpired. He was a very grounded, sincere and interested individual that takes pride in his shop and he understood my concerns and did everything in his power to make sure I was taken care of and that the concerns addressed both from a staffing standpoint and from my perspective. If ever there were a Ted talk or direction on how to handle this type of post I can say the owner John should lead the charge and I am thankful. read more

Steve's Imports is a DEQ Too business, and I was able to quickly schedule an appointment to bring my vehicle in for testing in order to renew my registration. Called on a Monday, got in Thursday morning. Received text message reminders of the appointment, and was greeted promptly by a friendly employee when I showed up. The whole process only took a few minutes, and I was on my way. This is my second time using Steve's Imports for my DEQ testing... Highly recommend! read more

I can't say enough good about this business. They took their time asking all the questions, got us right in and was done in a timely manor.John&Josh were a pleasure to work with. They really new their stuff and didn't try to up sale or pressure us. Being local was key as well. They definitely have my business and l will tell family and friends as well! read more

Steve's Imports - They two were above and beyond, and very trustworthy! - Auto Repair Near Me - Portland, Oregon

I had a number of very expensive repairs on a 2013 Jetta TDI which means diesel. I regret the original purchase as I truly didn't understand all involved with a DPF filter( diesel particulate filter) . These filters clog and fill with ash and eventually wear out or possibly declogging ( process called regeneration) versus replacing, which is very expensive ( 4-5,000) Steve's imports preformed a regeneration that lasted 3 months( this process only works if the filter is not broken or old) I brought it back again when the filter light came back on( not unusual if the DPF is not repairable) Steve's imports suggested it may be the thermostat versus filter. I did look this up on a site and it did verify that could be a cause. This is where my complaint starts. I was never told specifically by the shop that they actually tested the thermostat prior to replacing. Possibly they did but I was never told this. Josh , merely said " we investigated and found out it could be the cause" I was never called back by the shop and confirmed they tested the thermostat and it is bad. Hind site , we should have asked but also they should have taken upon themselves to communicate this. We replaced the thermostat as advised and again 3 months later the engine light came back on. I decided to take it to another shop for an oil change and diagnostic check. The new shop determined the DPF did need to be replaced and most likely not a faulty thermostat. I informed Steve's imports that I had this confirmed at Trafton's on Stark street. Josh stated they were a good reputable shop and that was probably accurate. Josh did not mention that both shops have the same owner. I am not saying Steve's imports was being dishonest but, the fact that they did not mention that and they never called me to notify me that they actually tested the thermostat prior to replacing makes me feel that they are not transparent in their communication and don't communicate enough to the customer. Based on my experience I lost trust in Steve's imports, not because I am accusing of dishonesty but of not communicating enough. It has turned out that I do need to replace this expensive filter but have decided to preform elsewhere. I hope this next experience will turn out better and I will definitely be asking more questions ( with the assist of AI) on my end. Deb R read more

Huge shoutout to SI! Took my 2016 Infiniti QX50 in for brakes and rotors, and wow--what a difference! My car rides like it did when I first got it, and the annoying freeway brake shake? Gone. The whole process was seamless, from booking the appointment to picking up my car. Super friendly team, great service, and just an all-around awesome experience. 10/10 recommend! read more

Super helpful with my deq registration. Super quick, friendly. Helped me with the paper work

This was my first time at Steve Imports. I brought my car in for the DEQ test -- the service was fast, there were no lines, everyone was very friendly, and the place was well organized. I highly recommend them! read more

Called ahead for a DEQ testing, and was greeted with a very friendly employee. He told us about requirements for DEQ Too, took info for appointment and off we go! The testing process took 5 minutes or so, no wait, super easy and convenient. Overall an excellent experience! Will highly recommend Steve's Imports for DEQ testing purposes. read more

These guys ROCK ! The customer service never fails . I highly recommend them, if not for the quality work ... their good looks ;)

Highly recommend Steve's Imports for body and mechanical work! Fabulous workmanship, enthusiastic, great employees! The two heads, John Burns and John Spinnett repaired and looked after my 1974 Porsche 911 as it was their own. She's a beauty! Carole Berke read more

I had the unfortunate event of having a blown head gasket and cracked head on my 2019 Acura RDX. From day one from receiving the quote to the day the job was finished Steve's imports was very helpful and great to work with. The pricing was great and the staff was very friendly and would keep me updated with the status of the vehicle. They also were not pushy with trying to upsell anything and did a great job keeping the price around the original quote. I highly recommend and would use them again for any future vehicle repairs! read more

These folks are great to work with. Friendly, quick, expert, respectful - they keep my older Toyota Yaris in great shape. They've done everything from emissions testing to full review and repairs prior to a x-country trip. I trust them to identify what needs to be done without padding the work list, and to consult with me and explain the pros and cons before doing any optional updates that involve significant cost. A lot of garages are disrespectful to women - the folks at Steve's have never given me a glimmer of that type of attitude. I'm a fan. read more

I can't recommend Steve's enough! Stop paying the dealers' inflated prices. Bring your car to Steve's, a shop that actually cares. First-class customer service is an understatement! read more

When I bought a Smart car three years ago, I never imagined how hard it would be to get a non-dealership mechanic. After literally 13 different mechanics who advertised " imports, we work on everything", I called Steve's. John picked up the phone, said yes to working on smart cars and said they could take me the next day to fix my headlight bulb. Since then, they have been through so much with me and my 2008 smart car, and they never blink an eye or treat me badly They've replaced my transmission, more headlight bulbs then I care to count along with a handful of other normal things. If something takes longer than expected, they call me the moment they know. Their pricing is beyond fair, they are always professional, and they do nothing but the very best. They work around my schedule and John even stayed an hour late one time so I could pick up my vehicle instead of holding it until Monday. Just go talk to Steve's and save yourself a lot of hassle. It will be worth your time as well as your money. read more

I'm so, so glad I ended up working with these guys to deal with our collision repair. My insurance was shady and tried pushing shops to conduct repairs that were clearly unsafe. John held his ground and made sure that they only approved work that wouldn't leave me in the lurch down the road. He was really communicative and did the initial estimate within 24 hours of dropping off. Probably the best experience I've ever had with an auto repair shop. read more

This was my first visit to Steve's Imports. I brought in a well cared for - one owner 2006 Honda Odyssey 130K for a replacement of the rear motor mount. All my interactions were with John - he did a great job of explaining what would be done and how long it would take. I (really) dislike interactions with businesses & employees that can barely answer the phone with their name - much less - do a competent job of working with a customer that's trying to juggle a car repair & work schedule. I can't thank John enough for his excellent communication & customer service. Our repair was completed ahead of schedule, and John called to let us know we could pick the car up early if we wished. With 130K miles, our Odyssey has several issues that will require routine maintenance (water pump, leaking CV boots). Based on our first experience with Steve's, we'll be bringing it back to have them perform the work. And they washed it - too... read more

Steve's Imports - 2006 Honda Odyssey rear motor mount - Auto Repair Near Me - Portland, Oregon

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I am new to the area so this was my first time at Steve's Imports Collison Center. I brought my Mini Cooper Countryman in for some repairs to my front bumper. John was very upfront about the possible costs but wouldn't know for sure until they took it apart and assessed the damage. Much to my surprise (and delight!) the repair was completed the same day! I got a call from John and was told there wasn't as much damage as expected so they were able to fix my existing bumper without having to install a new one. My car looks fantastic and they even vacuumed the interior and washed the exterior! I would definitely recommend John and the fantastic crew at Steve's Imports Collison Center to anyone who needs expert repairs or body work. They are my new auto care specialists moving forward because kindness, honesty, and friendliness goes a long way in my book! Thanks John!! read more

So I was in a rush because I realized July came up and my registration expired in June so going on the DMV website they listed Steve's import as a location I could get a quick and easy DEQ reading for my car. I went in and within five minutes I was walking out the door with my DEQ reading. They were extremely helpful and quick as well as helping me figure out how to figure out the online process of reading my DEQ. Very friendly and nice, would definitely recommend them to others. read more

Took my Mercedes in for a B maintenance today. Very happy with the service. Will be returning for future service. Would highly recommend!

I was very impressed with how friendly and responsive everyone was! Very inviting environment. I'll definitely be back!

Very Clean shop, friendly staff, if it's broke they always fix it. What more do you need?

I am extremely happy with the service at Steve's Imports! John Burns was particularly helpful and I feel very confident in the work they do! They were very knowledgeable about my vehicle and I fully intend to go there again. These days it seems hard to find auto repair that isn't trying to sell you extra goods and services you don't need. I completely trust these guys and I will be back! read more

Brought my car in for a mystery issue that would pop up from time to time but wouldn't consistently happen. They quoted me somewhere in the $200 range for a diagnostic, and kept my car for multiple days trying to figure it out. When they couldn't replicate the issue, they gave my car back and waived the fee. This alone caused me to now use them exclusively for all of my needs. It is rare that a shop won't nickel and dime you for everything. Plus, when the issue became more apparent, they were able to fix it quickly and for a reasonable price. I will continue using them, and I think you should too. read more

Excellent, competent. fair priced car repair. What more could you want? I've been here several times and they will tell you when they can or can not handle a specific repair. read more

Before and after repair from an accident I was in... can't even tell I was hit! Super impressed with the work that was done!! read more

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Wow. Just. Wow I have been taking my 2003 Eurovan for its yearly physicals always for 19 years. Missed 2021 only. I had always asked HM to fix anything that was broken. So what if they have doughnuts, couldn't care less! Never waited at Steves! Was also at another place twice I don't remember name. Nothing ever broken. First time at Steve's, John had many suggestions, which likely just got worse in the last 2 years , but wow. I thought it ran okay. Acceleration a little slow, maybe a little noisy, but hey it's old. After Steve's Imports got it's hands on it I could not believe how fast it accelerated. Speed bullet, quiet, drove 90 "by accident" was so quiet. Drives like the first day again! Thank you Steve's Imports. I also love that the guy you talk to has a clue (John) and doesn't just take the money, but EXPLAINS things to a car idiot like me. Just wow! This is my first ever YELP. Oh and yes. Great updates from John, very unusual in my experience with 19 years of services elsewhere. Great service on my Fiat too. John was amazing! As were 2 others I talked too. Never going anywhere else again. Thank you!! read more

Great experience with all my vehicles. Knowledgeable, professional, friendly, easy to work with. Have used both mechanical and body shop with very good results. Definitely recommend. read more

My problem has been resolved, There was a misunderstanding as to what I wanted from the firm. I wanted an estimate as to approximate cost repair. The shop thought I wanted the repair in the best professional way. So they did a diagnostic evaluation. John the owner has been very understanding and refunded all amounts and charged. Thank you John. read more

If you have an after market warranty on a foreign car, I strongly recommend Steve's Imports! I worked with John Spinnett, very experienced with the business end of working with warranty claims & coverages. When my company was unresponsive, he called repeatedly, followed up and went the extra mile! Steve's Imports cares about their customers and does quality work! They are one of the best in the Northwest! read more

Brought my '69 VW Beetle in for repairs and a tune up and wow....the service here is beyond superior! I've never had a shop contact me throughout the process to keep me informed and to ok additional repairs like John at the front desk. My Beetle is running better than it ever has since I've owned it. Friendly people and I even got to meet the mechanic who worked his magic and thank him. Highly recommend Steve's Imports! They truly care about their work and their customers! read more

Steve's Imports - Auto Repair Near Me - Portland, Oregon

My car was not running; took it Steve's. They did what I asked and offered options before just doing the work. Customer service is great!!! Can't say enough good about their customer service or their experience and knowledge! Don't go to any other VW shop for repairs! Talk to John today! He is the man! read more

If there were more stars I would gladly give them. This place is incredible. I'm just sorry that I didn't find this place sooner! I believed that having my MINI serviced at MINI of Portland was the only option. Long story short-- and see my other review of MINI of Portland for the deets--MINI of Portland completely dropped the ball with, not only a requested repair, but for scheduled maintenance of my vehicle! I googled MINI repair and stumbled on Steve's Imports. They promptly identified the issues with my MINI and the poor driving performance (coils and spark plugs) and a slew of other issues not previously corrected. The car drives so smooth and clean. I'm impressed with the speed and efficiency of this place---called December 23rd and car was finished Christmas eve December 24th!!! Steve's has won my business and I will be returning for both my MINI's in the future! read more

Outstanding work on my Macan Turbo, highly recommended for Porsche owners. This shop is surrounded of Porsche lovers technicians you can tell. They are working continuously on older and newer models Porsche with a passion that is rare those days. The work on my Macan was challenging and they found others imperfections on the other door panels, they didn't want to leave a job that looks unfinished so they fix everything with a perfect paint job and a deep glossy clear coat. I am a Porsche fan and extremely picky with details, I can guarantee you this is the place that we all which to know... read more

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My husband and I took our 1991 Toyota Hiace into Steve's for multiple repairs: damage to the roof caused by high winds on the I-84 (watch out for those!) and a side swipe to the left side of the vehicle. Based on our requests, they created a panel that the roof top rests on, that deflects winds, and protects the canvas pop top. When they started repairing the side panel, they discovered bondo from a poor repair that had been done prior to us purchasing the van. They took their time, a bit longer than we had anticipated, but we were really pleased with the results. There were no hidden costs and they always responded to our questions and calls. We would not hesitate to take our van back here for future work. read more

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I brought my sprinter van to Steve's imports to get tuned up and looked over after a 3,000 mile drive and they were great! They were very easy to get in touch with. John went out of his way to get my van to the lot. They did a thorough inspection. I was able to talk to Sam, the tech, who explained everything to me. Upon picking it up they were very personable and answered all of my questions and pulled Sam in to explain a few other things. The van is running great and I feel at ease after bringing it to them. Thanks for the quality service! read more