I was a traveler from Northern California in Santa Fe enroute to Tucson, AZ…read more I had a problem with my chain which needed to be adjusted or replaced. Given the short duration of my stay in Santa Fe, I opted for a chain adjustment. OCD took on the task without a prior appointment on my part and Marc and his team of technicians took care of the task right away. I appreciate the time taken to resolve my issue and also appreciate Marc providing me a reference to a place in Tucson (On Any Moto) where I could take care of a chain replacement (which I did).

*********** They…read morekeep refining their operation, and foster a community through online presence, online and in-person communication. Nice to see such a well run business. Worth the drive from Albuquerque to Santa Fe ... Wishing them well in 2023 and beyond.

I'm a long term customer for the dealership starting @ 2014 when I bought my first Harley. My first…read morereview of the store was in April of 2015. Been going there for most of my services ever since. I know the employees from sales to the lowest ranking new employee. They are all pleasant and customer oriented, I can't say anything bad about this store.

I just traded in my 2015 CVO for a 2023 CVO. Axel was the sales person who helped me. Dennis was…read morethe person who helped me in financials. And Marcos in service and Corey, general manager, also helped me. They gave me a great deal on my trade in and a great deal on the new bike. Wicked West Harley Davidson is a great dealership and has some great prices on pre-owned bikes.

This is what happened when renting these scooters. We were…read morein town for a family wedding at a friend's house on the outskirts of Santa Fe. Since we all didn't fit in one vehicle, we decided to rent the 2 scooters for the weekend. We picked these up on Friday mid day. Saturday was the day of the wedding and my partner rode one scooter to the wedding while I went with my sisters and the bride. After an hour when my partner was not at the wedding in time for pictures, we discovered that my partner's scooter had broken down and stopped running while she was riding it to the wedding. Luckily she was able to eventually get a hold of one of the other guests (we were all taking pictures) to have someone come rescue her. It was a terrible occurrence for our family (where we had traveled from all over the country), not to have my partner there to celebrate. She finally made it after the ceremony had started. She parked the scooter and called you guys to pick it up. Since we were occupied with the wedding and reception the remainder of Saturday, we did not use our one remaining scooter until Sunday morning, when we were going to meet all the family for a final brunch before taking off to the airport. The remainder of the family went ahead while I cleaned the house for the bride and groom's return home from their wedding night. I went to leave our rented Casitas and sure enough, I couldn't get the second scooter to start. Being that we were in a remote area above Canyon Rd, I could not get cell coverage and had to walk 45 min. to get coverage and have my partner come rescue me. Unfortunately, this meant we missed the brunch and saying goodbye to our family in time so we could get to the airport. I am so unhappy that I took the chance and trusted this company with these awful scooters. While the staff refunded me only half my rental for the weekend ($150 refunded off of original $300), the greatest disappointment was missing these once in a lifetime moments with my family. I am so utterly dissatisfied with the service and the fact we were not even refunded the full amount of the rental for the inconvenience

Such an excellent experience! Sam was such a doll! Don't run from any other place! He is 100%…read moreprofessional and helpful! Enjoy Santa Fe on a lovely safe scooter!

Just a note to say that the service department under the new owners is excellent. Dawud, their…read moreservice manager, is on it. Prompt, keeps you informed, responds to calls, explains things well. The service they did on my bike was done well and on time. They even squeezed me in between a couple other big jobs. Really appreciate them.

My brand new battery broke on my 4 wheeler I bought a full warranty. I took it in 3 weeks ago they…read morehad me fill out a bunch of paper work (the whole point of buying a warranty is to get my battery replaced for free) I dropped it off three weeks ago. They told me they would call by the end of that week fot an update. I called the said it was on the charger. It's been over three weeks now and I have to update they haven't called back at all to let me know about my battery.

If your bike is for sale at Moto Authority and HAS NOT SOLD one reason might be the outrageous…read moredocument fees the new owners are gouging buyers with. Buyers are going to pay NM excise tax on the purchase price of the vehicle and registration fees no matter where they buy a vehicle BUT at Moto Authority buyers get gouged with an excessive document fee for Moto Authority making the trip to MVD. Moto Authority gets a commission for selling your bike and on top of that they gouge the buyer with an excessive document fee for their time. They should be satisfied with the commission on the sale of a bike they have no money invested in. They do provide floor space to display the bike and their overhead and operating costs are real BUT the sales commission should cover the trip to MVD. Moto Authority says that "For Over 17 Years: New Mexico's Preferred Choice for Motorcycles..." BUT that reputation was built by the old owner. The new owner(s) acts like a car dealer with inflated after the sale fees. When you want to sell your bike the smart move is to spend $5 and advertise your bike on Craigslist. The buyer will pay you directly and you won't pay commission to anyone. Then the buyer goes to MVD to pay the tax and registration fees without paying a document fee. That's MORE money in YOUR pocket and more money in the buyer's pocket. 10/11/25 EDIT to the owner: Your "document fees" are excessive and that is a FACT. If your consignment customers don't list their bikes on Craigslist and keep more money in theirs and the buyers pockets then they deserve what they get at Moto Authority. Your "pride" in your document fees won't get you what you think. I supported Moto Authority in the past and always got a fair deal from Steve but I wouldn't buy a quart of oil from you.

Told me they could sell my used motorcycle. On the waiting list. After 6 weeks of waiting, I…read morestopped by the shop. Story changed, bike is too old. No communication and I wasted 6 weeks. Will not do business with this shop in the future.

The guys at Rio Grande took such great care of my friend's Indian this weekend. We rolled in to…read moretown from Denver on a flat rear tire and they dropped other projects to make sure we weren't stranded for too long. They happened to have a tube in stock and were able to replace it and get us back on our way to Roswell/Carlsbad in just a few hours.

My friends and I were at the beginning of a 1700mile trip from Denver, my friends Indian got a…read moreflat. Stranded at our hotel in Taos we started making calls. These guys dropped what they were doing and took the bike in. We got out on time the next day to get back on the road. I can't say how appreciative we are, and how great of a job they did. And on a holiday weekend none the less. If your in the area and need anything. Check with these guys first!

Had a great experience renting a Heritage Softail Classic from Alburquerque EagleRider (they are…read morelocated behind and connected to the Harley dealer on Lomas). The staff couldn't have been friendlier or easier to work with and our bikes were ready and waiting when we arrived. Clean and looking good! After a quick orientation, some route suggestions and map study, we had an awesome ride on Route 66 and the Old Sante Fe Trail stopping in a couple of interesting towns. Watch the movie Wild Hogs if you need to do a little research. Also really enjoyed the High Road to Taos Scenic Biway and a run down the Rio Grande Gorge. There's no better way to see the area, and no better ones to help you do it. Great job Alburquerque EagleRider!

Phenomenal experience, New Mexico exceed all expectations as a riding destination…read more Both Dave and Alan are amazing to work with, EagleRider is fortunate to have such dedicated hard-working staff .. having rented from many different EagleRider locations... the Albuquerque location is amongst the best of them Bikes were clean, well maintained, and performed flawlessly Paul L.

I've purchased 2 motorcycles (a Can Am Ryker Rally and a ninja 650ex. RIP Ninja,) and both times…read morethe guys I worked with were amazing. I'm a motorcycle instructor, who primarily teaches on the street. My motorcycles are my life, and livelihood. The ninja's wreck will see me get an R3 or Z300. Both perfect for demonstrating and riding with most of my students. I'll return to R&S, and hunt down Jay and Alec on the floor, let them duel for the sale in a low speed race. The guys at R&S are fun to deal with. More importantly to me, they can RIDE the sh1z out of whatever you throw under them. They know, because they do. In addition to the 2 I've purchased from R&S, I also have my "war pig" 2021 Yamaha FJR1300ES. The service department keeps my fundamentals in order, and does all the work I don't have tools to do. Today, they hunted down the needed tool to do a wheel/rim swap out. Then they flipped the Angel GT II carcass from old to new rim. The extra mile to make sure a customer can get out and ride! Kyle, my service writer, made it happen. Thank y'all! I took it for a tire scrub ride. That new wheel rides like a... and, the compliments! Got kids loving the old man's version of a sport bike. Thanks to the parts department, it's now wrapped in 2022 front and side fairings (the difference by year is the color. The cobalt blue metallic is 2022, the liquid graphite is 2021.) I wanted my bike to stand out, and it does! Every couple years I replace the fairings, R&S keeps me covered.

Parts were lost and some parts not put back on when we had our quad serviced. Sales staff…read morequestioned my ability to do simple math. Sold us a bike that they knew had a recall on it. Later when the "fixed" the recall they did not perform all the steps in the recall. YES, I called several other dealerships and Kawasaki to confirm. BUYER BEWARE!