I had a major blowout and wouldn't you.know it, the dealer didn't put the lug nut cover tool back…read morein the vehicle after servicing the tires. Isaiah was able to remove to the covers with a hook and get me on my way. The wheel was frozen to the hub and there was no way I could have changed it myself.

AAA sent B&G out to give my battery a jump. Took 4 1/2 hrs to get to me. Since my battery was not…read moregood, agreed to have B&G replace it. Ended up getting charged twice on my card. Tried to call a number of times but calls went to voice mail and the box is always full. AAA was no help. Had to enlist help from credit card company. B&G must have poor bookkeeping not to notice that the card was charged twice on the same day for the same item!!!

Horrible Experience, I brought my Highlander in for rotor and brake job all the way around. I…read morewanted to purchase my on parts but they would not warranty them and assured me that their parts would be high quality parts. Two weeks after the work the rotors turned powdery bright orange. Which you could see through my jet black 2000 dollar TSW wheels. They said oh that's not important as long as they function. It was obvious that I had updated the look and performance of this older Highlander. What the heck? .....absolute nuts. They refused to fix it. So I shelled out the money for all new parts and Peerless did the job. Personally, I feel like, if I was man this would never of happened. Every time I drive by I flip them off. hehehe

These guys have kept my Volvo running smoothly For the last 10 years. Through packrat attacks on my…read moreengine and more. They consistently look for the most cost effective way to get me back on the road.

I'd rate the online experience 1-star. When I ordered service, there was no online mention that the…read morewindshield would not be OEM. You can order an OEM windshield, but you have to order by phone. Now as far as installation. My installation technician was Chris. He gets 5-stars for knowledge, skill and friendliness. If you need your windshield replaced, call the local office (505 number) instead of going online. And ask if Chris can do your installation. Tell Chris the recording studio house guy recommended him.

I went in for windshield replacement a month ago. They returned the vehicle to me with numerous…read moreworkmanship issues, including a misaligned windshield, a crack on the upper edge of the windshield, a cracked cowl, damage to a cowl mounting hole, missing fasteners under the hood, misaligned trim issues, and a visible gap near the right side cowl where water could easily leak into the engine area, bypassing the drainage bay. I had to point out these problems myself before they were even acknowledged. I was initially told by the manager that replacement parts would be ordered in a few days and the repair would be corrected quickly. Nearly a month later, multiple appointments have been cancelled, I still have no clear timeline, and management has been unable to provide tracking information or a meaningful update on when the replacement parts would arrive, despite the parts being readily available for order. They have cancelled and rescheduled multiple appointments at the last minute and rescheduled to a time of their choosing without even asking me what works. At this point, the repair remains unresolved and I no longer have confidence in this location's workmanship or follow-through.

The cure = kindness! Isn't it great when you find it from strangers, in person or on the other end…read moreof the phone when you are away from home? Shout out to Vivian and Waldo for their friendly professionalism when I called just minutes before closing on a Tuesday with a need for coolant. We were 11 miles out from Santa Fe from New Orleans when the "add coolant light" came on. We were able to make the purchase over the phone and it was waiting for us when we got to the dealership. They communicated with us clearly. They worked as a team to help us. Because of their humanity, we solved the problem quickly and safely. They helped our trip stay on track and we will always remember them with appreciation!

Earlier today, I went to this dealership Garcia Volkswagen of Santa Fe and the experience was…read moreunpleasant. This dealership is shady and most of the staff that I interacted with today was manipulative and gas-lighting. I have been looking for a new vehicle for over a year now and have done numerous research on Volkswagen Taos. I found a gorgeous pure white 2022 Volkswagen Taos on this lot going for $20,500. I reached out to this dealership yesterday (Friday) to confirm that they still had this vehicle on the lot before I made the trip to Santa Fe. I specifically asked in the message if they could *email* me on the confirmation and what the out the door (OTD) price was. I received a *phone call* instead of an *email* from Art (sales Manager) and *only* a confirmation that the vehicle was available. I made it to the dealership this morning (Saturday), I test drove this vehicle and was wanting to purchase it. I already had a pre-approval from my Credit Union (CU) and this speficifc dealership was listed as their preferred dealer (which is why I even came out to Santa Fe). This vehicle was well within my amount of pre-approval. I was not over the amount, nor was I trying to waste the dealership's time or resources. Actually, I was hoping to avoid the drama and shady business by using a dealership partnered with my CU. Unfortunately, all I got was shady business practices, runaround, time wasting and gas-lighting experience. When I asked for the OTD price I was given the price for "another" vehicle on the lot, going for a total price of 23k. I looked over the breakdown price and questioned why the car was for $22k instead of $20,500 as advertised on their website. The salesman had asked me where I was getting this information from. As I was trying to show the salesman with my phone the vehicle price for $20,500. The vehicle was removed from their website. Luckily, I had taken a screenshot of this vehicle with the price and was able to verify my information. The salesman went back to tell Art the discrepancies, when the salesman came back with the 'actual' price of the vehicle I was inquiring about, he had followed up with a lame excuse stating 'Art hasn't had his coffee yet.'. When negotiations started, instead of Art coming down to help his staff- another staff member came to tell me that I was being unreasonable. He did not know the whole story of how we got from point A to Point B, he would not let me or the salesman explain that Art destroyed my trust. This staff member would not meet me in the middle of talking down the price. The staff member told me that I needed to make a better offer to them (as if they are the ones trying to buy a vehicle from me). I walked out. If I went through the pains to get pre-approved and went through 'trusted preferred dealership' from my CU. I shouldn't be given this runaround, lying and gas-lighting experience. I was trying to get a car that I could afford within my budget and not something over my pre-approved amount. It is also shady to remove a listing on a vehicle that someone is attempting to purchase and try to change the price of said vehicle. I am also one to follow up with proof please see attached photo's. 1.) The vehicle's price listed on the website, 2.) The unfounded page of said vehicle in question (Also the original link of the vehicle [https://www.volkswagenofsantafe.com/used/Volkswagen/2022-Volkswagen-Taos-for-sale-santa-fe-nm-98ed65dbac1816f184c8d2cb5716c46e.htm]). 3.) As of Saturday 01/18/2025 01:30pm this is the used vehicle on 'currently' on the lot which does not include this vehicle.

We've been going to Amigo since getting into Santa Fe, five years ago for maintenance and tires for…read morethe Sentra. They are knowledgeable and friendly and have a comfortable waiting room. I recommend Amigo.

I hate to write this review, but i am compelled…read more. Techs- Incompetent- see pics- left a plastic bag and a rag under the hood after AND did not tighten my skid plate. caused bolts to come out...it was a simple oil change Sales staff- laaaaacking communication and trying to problem solve by sending "my guy" to auto zone for an OE bolt for my Raptor R. then promise me Monday...no wait 2-3 days...now after 6 they tell me monday... nah homie. Owner-NO INTEGRITY. didn't apologize or take responsibility. Instead he wanted to "sever the relationship". we ain't dating! FIX THE PROBLEM. He would rather refund me more money than reimburse me for the bolts i got from the dealer down the road. SMH sh*t happens in a shop...i know that more than most...but what defines the character of a shop is how they deal with it. Obviously the owner, Eben doesn't care for his customers.

Title: Extremely Poor Ethics and Customer Service Review:…read moreI brought my car to this Chevrolet Cadillac of Santa fe for a simple diagnostic and health c check because my warranty was about to expire. The car had no issues and no warning lights when I dropped it off. During the visit, they replaced the driver-side door . When I picked up the car, I was in a rush to pick up my daughter , On my drive I , , noticed the Check Engine Light was on--which was NOT on before. The next day, I called to report this. I was told the technician ,, Victor Novbakhtian, was sick and my message would be passed to management. No one called me back. I called again the following day, and management , Joe Gonzales finally responded, saying the car now needs another diagnostic--at my expense--because my warranty had expired. I explained the light came on while the car was in their care, but they accused me of lying instead of taking responsibility. This is unacceptable. Their ethics and customer service are the worst I've experienced. They created a problem, refused accountability, and tried to charge me for something that happened under their watch. I strongly advise avoiding this shop if you value honesty and professionalism. I will pursue BBB complaint

I always bring my car here for service and oil changes. Ray takes care to get the best parts and…read morebest service for my car. They have a wonderful waiting area and clean bathrooms. If you want to shop for a new car they got your back too. I am always happy with their care of my car and its service here. They are great! They know what to do, and do it well! Thanks Ray for all you do! Thanks Chevy Cadillac of Santa Fe!

Other auto places said my windshield couldn't be fixed. It had come unglued believe it or not from…read morethe to of windshield to the car. Touch of glass glued it tightly in place without cracking it.

I don't often write reviews for car services... but I had to compliment this crew. I bought a truck…read morefrom a nearby dealer & there was a chip in the windshield (in the driver line of sight) so they scheduled me to go to Touch of Glass (ToG) to replace it. There was a small leak after replacement & they (ToG) wasted no time in getting me back in to remedy it. They didn't hesitate to replace it AGAIN to make sure it was done right. While I was there, someone came in to get an estimate on replacing a windshield & the price quoted was VERY reasonable. If I ever need to have window work again, I'll DEFINITELY come here FIRST. I trust the couple who own it. I chatted with the female owner while I waited. A very nice & professional lady. I believe they are honest. Thank you!

Never worked with a better towing service. Everyone was fantastic. I just bought a school bus and…read moreneeded it towed quickly. Everyone worked together to make that happen. My bus had some special issues and it wasn't a simple straight forward tow and they stuck with it until the job was done well. Billy especially was great. I wanted to know about everything that was going on so I could be able to take good care of my bus in the future. He really went out of his way to explain everything to me. I felt the tow was very reasonably priced especially given all the effort that they put in. 11 out of 10 service. Thanks!

After trying to use my Roadside Assistance coverage through USAA for TWO days with no success, I…read morecalled Anaya's Roadrunner Wrecker Service during a desperate and frustrating moment. All I needed was to have my vehicle towed to the dealership to be fixed. I called Anaya and they said they could have someone out right away. Josh arrived promptly and was the nicest most helpful person. My driveway is tricky and icy in places, but he was able to navigate the way and get my car loaded and off to the dealership for service. I wish my Roadside Assistance was that easy and helpful. I TRULY appreciate the professional and reliable service they provided during a very frustrating week.