Trying to leave town, I made a dumb mistake hooking up. They returned my call promptly and told me…read moreto bring it in. All I had done wes plug in the seven pin wrong. The tech walked over to it, loked, turned it and bingo it worked... After a good laugh by both of us, he sadi have a good trip and sent us on our way - no charge. Thanks

I had two very good experiences here. Helpful and friendly staff. I had a list of a bunch of things…read moreon my older RV that needed to be done..things that I just could not do myself. All were done and I am happy with the results.

Land Rover assist is just worthless, I ended up with two flats and needed a tow, Land Rover tow to…read morethe dealership which is across the street from Discount Tire. So I called Land Rover Santa Fe and spoke with Antonio and he had no clue so he transferred me to Eric who I feel is just rude and condescending. I was hoping the dealer would try to assist with the situation with Land Rover assist. His attitude was " Yeah that's how it works they'll tow here then it's up to you to get it across the street. That's just piss poor customer service!!

The vehicle was sent to service on 7/21 for an apparent engine issue. It was returned to me four…read moreweeks later with service department stating that they could locate any issue. Two days and 50 miles later the same engine issue occurred. The vehicle was then returned to dealership where after two more weeks they finally diagnosed the issue which took another three weeks to repair and return. In total we were without the vehicle for 65 days due to service departments apparent lack of knowledge in repairing the brand of vehicle they sell. The total lack of quality communication did not help the issue. Most communication with the dealership was instigated by us the customer, not the dealership. I strongly recommend avoiding the Range Rover brand

I brought my RV to Hal Burns after having a bad experience somewhere else. I am so happy that I…read moredid! They were able to fix all the items on my to-do list in 3 days time. They were professional and extremely helpful. When I had trouble disconnecting my fifth wheel, one of the gentleman helped me and then also greased it for me when I left. The technician who fixed the items walked me through how to winterize it and he did a great job on the icky refrig! Paco, I want to thank you individually. As a woman RVer, you treated me with the utmost respect. You were so helpful and I just really appreciate you! You guys are my RV shop for life.

Unsatisfactory work. 4 work orders. Stabilizer repair- sold us a replacement control module. On…read morethe trip following the replacement they didn't work. In actuality the hydrologic lines needed to be replaced. $800 down the drain. Winterizing service- couldn't figure out flood in bathroom. They didn't drain the toilet sprayer it cracked. Had to replace on our trip. Oil change and check up - supposedly checked tire pressure. Again on the trip following that, we stopped to check on a lug nut cover. They saw the passenger front tire had threads showing. So we had to spend 2 extra nights, Friday till Monday. Had to order the tires. De-winterize- couldn't figure out why no hot water. Again on a trip. Had to call them, they forgot to reopen the bypass valve on the water heater. Very unprofessional and they have high prices. Would not recommend them.

Three times I've had small collision events handled by Custom Craft…read more They are the best I've experienced in this industry. Andy Vigil took the ball and ran with it. Great initial assessment, great follow up and the jobs done right on time. Do not hesitate to call Custom Craft.

Shady quote(s). Changed per different contact there. Over priced! Three of us went at different…read moretimes with same size car but quotes varied drastically. Shady

This review commends Lexus of Santa Fe for their sales team. We just bought a NX450h+ (hybrid…read moreelectric) and the assistance from Chris Ortega (Client Advisor) was great. Even though there was an expected wait for the custom-built car to arrive from the factory, when it arrived Chris worked hard to get it to us promptly. He brokered a very fair trade-in for our old car and offered us attractive financing options, including a special lease that saved us $7,500! We couldn't be happier.

Latisha is wonderful to work with. No one likes to have car issues but she made my service…read moreexperience better. She was very detailed and informative while my Jeep was in for repairs. She was accommodating and extremely helpful.

I just received extraordinary service at Master Tech today. I'm heading out on a roadtrip, and…read moreneeded to make sure my Rav4 Hybrid is road-worthy. Not only did Amy and Annie do everything possible to get me in and out before my ETD, they were both warm and funny and authentically welcoming. Ari and his team are knowledgeable, skillful, and compassionate. While handling my tune up they found and resolved many issues for me, and alerted me to additional issues that might wait until after I return. Ari took the time to go over in detail, with both photos and drawings, everything that they discovered, and how they fixed the most pressing problems. They even popped my rear bumper back into shape where someone had caught the edge. Ari was keenly present and patient while reporting his findings. He answered all my questions and made helpful suggestions regarding what might be the next priortiy to address when I am ready. I walked away smiling, feeling like I received so much for a super reasonable final bill. I am beyond impressed. I feel 100% safe driving across the desert and beyond, and am looking forward to the next time I visit Master Tech. The integrity and caring are truly heartening. I've found my forever mechanic.

I originally went to the Master Tech garage on the advice of a friend of mine that started working…read morefor Ari. He told me that Ari was really thorough. Little did i know that Ari thoroughly ripped me off. He initially told me via text that my bill for the work would be $1100 plus tax but when i arrived to collect my vehicle, the price was more: $1587.51 Ari explained that my van needed new software for the electric engine and of course Chryslar charged for the software but having called the dealership after, I learned that Chryslar didn't charge anything for new software, Ari charged me $495 for software and charged me for labor (an hour) which normally takes 15-20 seconds to upload. He told me that he had to replace the electrical harness to replace the broken hood latch switch. If I had the foresight to order the hood light switch on Amazon, it would have cost $35.00, Ari charged me $225.00 for this item. After paying for service, I noticed that even though supposedly doing a overall performance check, ($75) they didn't bother to air up one of my tires, leaving me in a lurch and having to get it done somewhere else. At the performance review, Ari explained the repairs still needed on my vehicle, these included two new tires, a tuneup, allignment, replacing the spark plugs and other maintenance stuff. Of course, Ari and his technicians could do all of these repairs. He said that spark plugs would cost $400. When I looked them up on Amazon, they were priced at $99.00. I won't take him up on his offer to do the work on my vehicle. Thank goodness, I didn't make another appointment with Ari! Don't read any of the positive reviews, they were written by owner Ari. If you notice, the positive reviews are only a paragraph in length, whereas the negative ones are longer to include all of the complaints. I noticed advertisements for Master Tech in our local newspaper. How many mechanics need to advertise their services? Only the ones that have alienated previous clients, only the ones that are beginning to see their over charging finally costing them their reputations. Santa Fe is a "word of mouth" town, Ari 's karma is finally catching up to him and unfortunately, to the rest of the technicians that work at his garage. I told my friend that he needs to find another job. Even though I had to pay through the teeth, and I felt like I had been scammed, the garage fixed my car. It really was a win/win.

For many years Jim and his son Jim have done a great job on my vehicles. Recently, they…read moreaccommodated a repair (rear seal oil leak) I needed on my Honda Pilot before my trip to Mexico. I really appreciated them doing this work on a really short time frame. Great job guys to you and your mechanics. Mike Garcia, Santa Fe, NM

Chose this place due to a recommendation from a coworker and the good location (walkable distance…read moreto an Enterprise and several lunch spots right next to the shop). I c alled about an oil leak and they got me in about an hour later. The diagnosis was quick and the cost seemed a lot at first, but then I remembered it probably included the diagnosis cost. I also had no interest in fixing it myself so it was worth it to me. They have a very loyal clientele. Everyone that came in was familiar with the owner and spoke highly of the shop.

X3 dropped off for recall and the vehicle sat there one week. No loaner. Vehicle had been…read moreserviced one week prior at a different company and in excellent shape and now the vehicle is having major problems and needs $2500 worth of work. Told parts were switched out. Very disappointed in dishonest business.

They have been harshly dishonest. Had valve cover replaced. They handed me the keys back and the…read morecar would not lock and unlock due to some electrical issue: in their parking lot within mere seconds of them handing over my keys. Receipt read complimentary inspection. Where are the results? None because they damaged something. The car isn't functioning properly. They immediately said it is completely unrelated to the work they did. The car had the problem when they gave me the keys and before I could even get into the car. I had to climb through the passenger side and drive the 50ft or less from the parking spot to the bay to tell them. They wanted me to pay to diagnose the problem they caused. Continued to say the guy that parked my car and left the driver door locked and unable to unlock and the passenger and rear doors unlocked not able to lock with manual key or fob said there was nothing wrong when he had the car so even though it didn't leave the lot it must be my problem. The dash time and temp keep randomly switching from Fahrenheit to Celsius and back again and the radio randomly switches to Sirius radio. I left them the car because it can't be locked and not safe. They have only repeatedly told me it is unrelated while still not able to tell me what is causing it. They are determined to stick to their story regardless of implausibility and lack of car diagnosis.