Jayden Parker from STG helped me sell my car at a great price. He was very helpful, professional, and made the whole process smooth and stress-free. Highly recommend working with him! read more

I had a really great experience selling my Tesla here. they actually made the process pretty quick and easy. Jayden was great to work with. I rarely write reviews but I actually did have a good experience here read more

To be honest, expectations were low coming here to sell my car on a Sunday night. The Yelp reviews were riddled with one stars, the joint situated in the far reaches of the SGV, and the STG name a bit mysterious and odd. But Gigi found my car ad on Offer Up and promised me KBB private value. I was tired of dealing with a parade of wishy washy folks coming over complaining about non-existent sounds coming from the car. I was pleasantly surprised with STG. Despite the nightclub vibe of the lot and the colorful clientele like extras out of a Fast and Furious movie, Danny took care of me and was very fair. There was no haggling or bait and switch at all. I was in an out with check for the full amount after two hours. Don't go here expecting the sparkle of a Lexus showroom, though they do have a free soda fountain and coffee. The STG experience is unique but from a sellers perspective the whole experience was great and I would do it again if I had to. . read more

I had my Porsche Boxster S for sale on auto trader for 52k. Jackson who works in the office offered me 48k and we agreed on 49,750. Lie number 1. Because we agreed on that price I took my car to sell it to them driving 30 minutes each way to get there. They kept me there 2 hours and came back to offer me 47,500. So right off the bat I was LIED to again. Then they offered me 48k and I left. I hate liars. So two hours later I get a call from the manager Klaus, saying the reason they changed the offer was because the transmission had a leak. Funny there's NEVER been a puddle under my car. Then they said the two back tires were different, big deal, they're expensive speed rated tires, a chip on the windshield (another LIE), and "many costly repairs" All total garbage to get the offer low. Jackson wouldn't even come out to talk to me. I was told that the repairs will cost too much to do so they're just going to sell it AS IS. What a crock of shite. This is classic bait and switch. I brought my car back the next day and sold it to them because I didn't want a hefty repair on the transmission which is very suspect. They low ball and lie. NO ONE came out to talk to me, not even Klaus. I'd call that UNPROFESSIONAL... BAD customer relations. I brought an important document of MINE for them to COPY not KEEP, instead Sammy kept it. I need that back by the way. Will I get it? Probably NOT. Fits in with the rest of my experience here. I would say, BUYER BEWARE. I read other reviews before going and they're very bad, (good thing I wasn't buying anything). I can see why. The best customer service there was their free soda. They have nice cars and a LOT of vultures, sales people, on the lot. When I got home I had a text asking me to remove my bad reviews. So I changed them with brevity in mind. I am waiting for the check to clear the bank. I don't trust LIARS. I would NEVER recommend this store to anyone because I was lied to. Look at the other reviews to see how they treat buyers and decide for yourself. I feel sorry for the person who buys the Porsche because they said they're not going to fix anything they had issues with. AS IS BUYER BEWARE. Shame on you STG for your shady business practices. I would NEVER buy a car from you. This is based on my experience and their bad reviews. I've owned a lot of cars in my long life and STG ranks up in my top 3 WORST auto dealers. My suggestions: better customer service and less time on your computer, dress professionally, don't walk around VAPING, stay with your customer during the transaction and don't lie to customers. I'll never return. Now they're selling my car as is with all the issues. BEWARE OF THESE CROOKS. IT DOESN'T HAVE A SECOND KEY and c look at the damage on the bumper and wheel they didn't fix. Mismatched tires still there? Don't pay more than 48k. That's all they paid me read more

This place has such crappy service. We all know that car dealerships purposefully leave you waiting for hours so that you can get tired and not have the energy to negotiate a price on a vehicle. But this place seriously sucks. We came to purchase a car and we noticed that there was a sound that was made when shifting, they said they would fix it for us. So we took it to a mechanic after to ensure everything was OK and guess what? It had still $800-$1000 in repairs that still needed to be done. We tried to ask them to do it and they said yes but only if you guys pay 50%. So we asked them to knock off the $1000 from the price we paid and that we just leave and have it redone somewhere else. They countered and said they would only give us a couple hundred back. Would not recommend this place. To anybody. Not even if you live across the street lol My thing is, respect people's time. Just tell us straight up from the get-go what it is. "Yes, there are some issues with the car that need to be repaired, but we're only willing to meet you at $$$." Point made, we can all move on with our lives... Such a waste of time. read more

Over two days of communication, we arranged a cash purchase for what was described as a simple transportation van and even coordinated care for a family member to complete the purchase. When we arrived, the original van had not been inspected or serviced and had visible body damage (fender and bumper). It was in such condition that we chose not to test drive it. We were then told another van would be brought in from a different location. After significant delays and poor coordination between Bellflower and Montclair, we waited over 2.5 hours while repeatedly being told the vehicle was on its way, when it appeared it could have been retrieved much sooner. During this time, we were given an estimated out-the-door price that continued to change. Additional items such as door bumpers and window tint were added--even though the vehicle already had tint--raising the estimate by approximately $2,000 before any final contract was presented. The second van ultimately arrived but also had not been properly serviced (no oil change, air filter, or safety inspection). After the test drive, we discovered bald rear tires and a non-functioning radio. Despite these issues, we were still asked to sign the contract. We left at 7:00 PM after a long, disorganized, and frustrating experience marked by poor communication, delays, and a lack of preparation. read more

1 Star - Stay away from STG Auto Group Bought an Acura RDX here on 3/13/26 and it was hands down the worst car-buying experience I've ever had. They lied about add-ons being mandatory, claiming we needed them to get a lower interest rate. That's not true. I even found paperwork during signing that clearly said the add-ons were optional. When I questioned it, the salesperson literally admitted he doesn't like working there because of how they do business. They also told me dealers can't mark up interest rates in California anymore, which is false. Later, someone from their team accidentally confirmed the bank approved me at a LOWER rate than what I was given. We put $5,000 down ($2,700 cash), and they refused to give a receipt for the cash. The car had a brake issue the SAME DAY we drove it home (braking on its own + warning light). It's now been in their shop for almost 3 weeks with: no updates conflicting stories constant runaround I was hung up on by their finance manager and even dealt with someone who gave me info and later turned out they have me a name of someone that did not even work there. This place has zero integrity. Just pressure tactics, lies, and terrible service after the sale. Save yourself the headache--go somewhere else. These guys are scammers: Sales: Georgio (should be how you spell it) Sales Manager: Anthony (bald with tattoos on his neck) Financial Manager: Chris A. (Very childish when speaking to you, over talks you and hangs up on you mid conversation) Fake guy: Tony Suarez read more

STG Auto Group of Montclair - Used Car Dealers Near Me - Montclair, California

I have bought 4 cars from STG Auto since 2024, and they have honestly been a staple dealership for my family. Unfortunately, the customer service and overall quality control have severely declined over time. This complaint is mainly about the condition vehicles are presented in at sale and the lack of follow-through afterward. When I purchased my Tesla, it was at night, and I will take accountability for not specifically requesting a test drive -- but one was also never offered. The car was delivered with scratched rims, empty brown coffee cups left inside, and despite keeping me waiting an additional 45 minutes for "detailing," the vehicle still felt rushed and poorly prepared. The car also creaks while driving, which I chose to overlook. What really pushed me to write this review is the license plate situation. STG taped paper plates onto the vehicle but failed to include the proper Tesla front license plate bracket required to legally mount the plates. I was told by the salesperson to simply contact the service department and they would "handle it." I scheduled a service appointment, drove out there, and then was told they did not even have the parts available and would need to order them. My question is: why was the appointment confirmed if nobody reviewed what the appointment was actually for? Customers should not be sent away because the dealership failed to prepare for its own scheduled service appointments. Now, over a month later, I am still being told the part has not even been ordered yet because they are "waiting on accounts payable." Meanwhile, California law requires proper display of license plates, and I am the one driving around stressed about expired temporary tags and improper plate display because the dealership failed to complete something that should have been handled before delivery. At minimum, consumers expect a vehicle sold by a dealership to be road-ready and legally compliant. I have continued giving STG chances because of my family's long history here, but this experience has honestly been disappointing and frustrating. read more

The customer service while you're there is excellent BUT once you drive off the lot it's a whole different story. Got my car on Sunday night Monday morning it wouldn't start the battery was dead, both of my key fobs were dead. Reached out to the salesman and he told me that these things happen! Service department had to have the car towed to them so they could replace the battery. Not even a week later I find out that the vehicle has a recall for the electric battery that could and may catch fire! Clearly they do not inspect the vehicles, they do not service them and they are selling them and putting peoples lives at risk for whatever commission is that they are making off of the buyers. I wouldn't be surprised if they have a lawsuit coming or already have some read more

The reason for the one star is the bait and switch tactics by this dealership. I understand dealerships need to make money on cars they buy. STG made me a very generous offer of 15,000 over the phone. I even verified whether my vehicle would be subject to reappraisal after inspection. I was told no, that it was "guaranteed," which led me to believe 15k was what I would get (lie #1). I made the one hour drive to Montclair and waited another hour for my vehicle to be inspected. I was then offered 14,700 due to a leaking shock, which I was unaware of, and brakes that needed to be replaced (lie #2). I know this was not accurate because I had the tires replaced less than 1,000 miles ago and was told I had 30 to 40 percent brake life remaining. At that point, I asked for my keys so I could leave. The inspector said he would speak to the manager. He returned 15 minutes later and said 14,700 was the best offer. I took my keys and left. Before I even reached the freeway, the manager called me. He explained why I should take 14,700 and said it was a fantastic offer, which I agreed it was. He talked over me and was very pushy until I told him to stop and let me speak. I explained that my issue was with the principle of the deal. He then went into a speech about how he is honest (lie #3) and trying to get me the best deal possible. We both explained our positions. I told him I understood he needed to make money and said, "after you fix the car, you're probably going to list it for 16 to 17k," based on similar cars on the lot. He responded that if he sold it for 17k he would make a huge commission, but claimed he was listing it for 15,500 and that there would be no profit after repairs. He continued to push, and I continued to decline the 14,700 offer based on principle. He eventually said he was not the one who texted me the offer, claiming he is just the inventory guy and does not deal with sales (lie #4). I pointed out that if he earns commission on a sale, then he clearly does deal with sales. I told him the statement was not honest and that it was fine we did not make a deal. Overall, I would not recommend this dealership as they wasted my time and fuel. They will find issues with your vehicle, and a "guaranteed" offer over text can change. just something to beware of when selling with STG. read more

STG Auto Group of Montclair - Bait and Switch - Used Car Dealers Near Me - Montclair, California

Save yourself the time and go somewhere else. My girlfriend and I came in to look at a car that was listed online at a specific price. They sat us in a room and made us wait while the salesperson did the classic "let me talk to my manager" routine. The manager came in, made small talk to build rapport, then told the salesperson to "give us a good deal." After more waiting, the salesperson came back with a breakdown that was just the same online listed price with a bunch of add-ons tacked on, no discount at all despite the whole performance. When we pointed out that this wasn't actually a deal and said we still wanted to look at other options before deciding, the salesperson literally got up, took the paper off the table, and walked away from us. We asked him to give us the sheet back and he kept walking and basically hid from us. We just left. Classic high-pressure sales tactics from start to finish. If you're not ready to overpay on the spot, they don't want to deal with you. Plenty of other dealerships out there that will treat you with basic respect. read more

Don't buy a car from STG they not honest they did not give me floor mats did give me my stuff from my other car they only care about money not the customer will not go back read more

STG Auto Group of Montclair - Car I bought from STG - Used Car Dealers Near Me - Montclair, California

I got an offer on the phone and we both agreed after back-and-forth conversation. I then decided to drive a couple hours for the offer and after 5 hours, inspection is done and the manager said I need four new tires. I showed the manager the paperwork from the dealer service that all four tires are good, but then he ignored it and decided to stick with the outcome. I ask him can you please show me how this is check. The car inspector came out and check with his tire checker. We check 2 tires. When he check it it was marginally on yellow and green. But when I push it, it was on green. tire thread checker need to be pressed firmly and since he was testing it on the side of the tire instead of the top, it's not accurate. I also ask him if he have another tire checker to verify just to double check his tire checker is not defective, but he never came back. Since I drove 2 hours and have been there for 5 hours, I had no choice but to take the offer which he significantly reduces the amount the was originally offer to cover for all 4 tires. If I ever have to do it again to sell my car, I would not sell it to them and just sell to Carvana. My car only has 6000 miles 2025 Almost new and tires need to be replace? From my experience, I would definitely not go through this hassle and selling my car there based on what I've experienced. Have your car check and tires check by tire place and bring your paperwork with you because they will try to find ways to reduce the offer. read more

Very sketchy place. Had us sitting in waiting room for 3 hours after taking our car keys and not providing the check. I believe it was due to the manager not wanting the check they were issuing to be cashed before 4pm. All they had to do was ask (it was a large check). Instead they kept stalling. Lots of odd people. Never going back. read more

This place won't stop calling you to invite you to sell your car with them. I came all the way from Los Angeles to get an offer that was $4000 slower than what was agreed on the phone. Please just save yourself wasting time with this business and do not trust Mason read more

Dishonest, shady, harassing sales people - specifically Joshua & Alfred. As others have said this dealership is a bait and switch dealer. They contacted me on autotrader making higher than most offers for your car. They will offer you whatever price they think will get you in the door then try to lowball. They promise prices way above market then lowball - read the other reviews. Worst they won't stop messaging you - i asked them to stop messaging (politely at first) 5 separate times (have screenshots). Stay away there are better dealers. read more

Came in to check out a used BMW M4 Competition at STG and the experience was underwhelming. No one greeted me when I walked in, and staff at the front seemed more focused on their phones than customers. I was also told I couldn't test drive the car without first completing a credit application, which felt unnecessary just for viewing the vehicle. During my visit, I inspected the car mostly on my own while the salesperson remained disengaged. The M4 itself also had more cosmetic wear than expected for its year and mileage, including exterior and interior flaws. Overall, the visit didn't reflect the level of professionalism or quality I would expect when shopping for a performance vehicle, so I decided to leave. read more

Worst customer service ever Love the truck I bought, but would never recommend any one to buy a vehicle from this business Worst customer service ever !! read more

I don't give out 1 star reviews often, but when I do, they are deserved. Our original salesperson was friendly and forthcoming, but every person after that was rude, unfriendly, and dismissive with every negotiation concern or question we raised. Went to check out a truck listed for 37,000 online, they tried to say it was 56,000 instead, trying to charge us for all of the aftermarket items the previous seller put on it. Remy, the manager, tried to talk down to us and was the most unpleasant individual I have ever dealt with, never wanted to make a deal. Rude, incompetent salespeople. Don't buy a car from these crooks, they will rob you blind and fiddle while your family's life burns. Will never buy a car from these people, and advise you not to either!! read more

STG auto group is a great place to sell your ca, they have always been able to offer me much better values than carmax for all of my cars. I always ch with them before making my decision, I was also assisted by Jayden with the selling proces, he's been great in making it easy to sell our cars. read more

Sellers beware! These people are a bunch of crooks! They give you an offer you agree on just to bait you to come in and when you do, you spend two hours sitting in the showroom while the car is getting "evaluated" by their mechanics. All to tell you that there is something wrong with the car, which you know there is not and they give you an extremely lowball offer. Don't do business here. read more

Got a Tesla here, test drove it was nice, except I heard a loud fan from the AC, I asked if that was normal they said it was, turns out it wasn't normal, the ac compressor was giving out, lasted 2 months until I had to pay Tesla 2400$, tried to call to see if they'd work in a half reimburse they said no, they said it was fine and it wasn't, Also the LV (low volt) battery needed to get replaced as well , HV(high volt) battery is at good standing health though so that's the only reason they get 1 star read more

Just like everyone else. Scam. It's been a while since a dealership caught me this off guard. Called about car. Said it was there. Confirmed for my son, drove in. Someone called and texted while in route to Montclair. We arrived & no car. No apologies. We left. A wasted trip. Truly unprofessional. read more

If I could give zero stars I would. Please read and listen to the other bad reviews this place will scam you. I purchased a car with them I told them I wanted to finance with schools first they said okay we can do that. I sign all the papers and they come back and mention that they don't have the title it can take a month or two to get it so schools first might not finance the loan. They said I can pay and get the title expedited. I said no I'll wait I want to finance with schools first (I have an audio recording of this BTW). They come back (and lie) and say their manager is going to pay out of pocket and get it expedited cool right. Two weeks pass I get two letters one from Global Credit Union and one from Schools First both of them congratulating me on my auto loan. I had two auto loans. How you may ask? The dealership flat out LIED TO MY FACE. They looked me dead in the eyes and lied with no remorse. That's who you're buying a car from if you come here. Now I'm left with the mess of trying to untangle my TWO LOANS. The most upsetting lie about all of this. I called global credit union asking if they received the title of the car from the dealership and when... they received it the day I signed the papers for the car. THAT MEANS THEY TRIED TO STEAL MONEY FROM ME "PAYING" TO EXPEDITE A TITLE THEY ALREADY POSSESSED. If you don't want to be lied to and robbed go to literally any other dealership. Attached is a transcript of the audio recording where DANIEL was told clearly that I wanted to finance with schools first NO OTHER CREDIT UNION. Either he doesn't understand what words mean or he's just a slimy piece of shit. read more

STG Auto Group of Montclair - Used Car Dealers Near Me - Montclair, California

They didn't fulfill their promise. They promised to provide us with the missing carpet for the pickup truck in one week before the deal was made. I didn't receive it after a week and went to follow up. They promised another week. Today, it's another 2 weeks , I am here and waiting for the salesman . I will let you guys know if there is any response. read more

STG Auto Group of Montclair - Used Car Dealers Near Me - Montclair, California

They made a very strong offer on my Hyundai Tucson. At first I was honestly surprised and a bit skeptical, thinking there might be something strange about it--but there wasn't. They followed through exactly as promised. In fact, they insisted on buying it and even ended up paying more than their initial offer. A big thanks to Jayden Parker for the great sales pitch and smooth experience. read more

I had a very disappointing experience with STG Auto Group due to misleading communication. I was contacted regarding a 2020 Subaru Outback Touring that was advertised online. Before agreeing to come in, I clearly explained multiple times in writing that I live over an hour away, do not have a second vehicle, and would need to take a rideshare. I specifically asked not to come in unless the vehicle was available and my financing had been reviewed. STG Auto Group confirmed in writing that: * The vehicle was available * My credit had been reviewed * I was pre-approved * I should come in that day I also received an appointment confirmation from a sales manager. Relying on these assurances, I traveled with my 7-year-old child, spending about $180 on Lyft rides. After arriving and waiting for nearly an hour, I was told the vehicle had already been sold. I was then shown other, more expensive vehicles. I was never notified beforehand that the car was at risk of being sold, even while I was en route and in active communication. I understand first-come, first-served sales. The issue is confirming availability and approval in writing, knowing a customer will incur significant costs to get there, and then failing to update them. I have documentation of the text messages and appointment confirmations. Based on my experience, I would recommend getting everything in writing and confirming availability immediately before traveling, especially if you're coming from far away. read more

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"S" stands for scammers. They will lie and say whatever they can to get you in the door then pull the bait and switch. Whether you're selling or buying they're one of the worst I've dealt with. read more

Consistent negative reviews for a reason. Buyer beware. Scheduled time to test ride a vehicle, showed up and the sales lady Maria had no idea where the car was. She wanted to run my credit before I even saw the car. Then asked me to text her the bext day to see if the car was still available. First impressions of this place is very young, unprofessional sales team. Once you show interest in a car they will call you many many times, begging you to come. If you are looking for a professional place, this is not it. Felt like a big waste if time. Told Maria, that i wish I would have know the car was not there, and she said ooh you are coming from the next city over, its not that far. Do not recommend. ​ ​ read more

Now I see why so many 1 or low star reviews of this place on Yelp and Google. I had no issues with sales area of the lot, but like any dealership they'll blow up your phone and tell you anything you want to hear just for to you buy a car. But, soon as you drive off the lot it's not their problem. I understand buying a used vehicle is a risk, but less than a week with vehicle and already having transmission overheating issues? Their 30 day/1,000 Mile warranty where it's 50% parts 50% labor coverage is a lie because they'll just let your vehicle sit and lie over the phone. On Top of having you on hold for an hour. I do not recommend their services department. If you do decide to buy from their sales department please make sure you bring a mechanic with you or have legal services on stanby. Their little "checklist" they do is crap. They just turn car on and make sure it doesn't show codes on dash and it can pass smog. They aren't actually verifying if the vehicle can run without overheating or have any other issues. PLEASE CHECK THE CARFAX. read more

STG Auto Group of Montclair - Being on Hold for an Hour. Was supposed to talk to "April", but when they said my vehicle was on a test drive they lied I checked the GPS - Used Car Dealers Near Me - Montclair, California

Beware of STG Auto Group Montclair - Dishonest and Unprofessional I purchased a 2022 Nissan from STG Montclair in August 2025. From day one, the car has been leaking fluid under the engine every single day. When I bought the car, there were already small issues (scratches, noise, not properly cleaned). The sales promised me: "Close the deal first, bring it back anytime, and we'll fix all the small problems right away." Once the deal was closed, they stopped responding. The manager never returned calls. They only replied when I left negative reviews, and even threatened me to remove the reviews before helping. Customer service asked me to pay extra, even though these were problems they promised to fix when I bought the car. It's been over a month and the issue is still not resolved. I spent hours calling, waiting on hold for over 1 hour with no answer. If you value honesty and after-sale service, do NOT trust STG Montclair. They only chase you before closing the deal. After you pay, they ignore you. I'm now filing complaints with BBB and California DMV for their dishonest business practices. read more

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Everything needs improvement. Do not buy a car here. Please do not. I just bought a vehicle last night, drove over hr to purchase the vehicle spent hours there. Around 8 this morning is when I went to start the car and nothing. The battery was dead. The dealership didn't open until 9 and so I use my triple to jump start it and was told it was a bad battery. I called immediately after they opened. No answers on sales department and or service. Kept calling and being transferred no answer. Told someone will call me back. Told they were emailing the manager and the sales manager who sold me the car and service dept. nothing kept calling the other location. Nothing and no one seemed to be interested. No one had answers. Frustrated half way through the day. I don't want the car. I regret this decision. This was suppose to be a dependable vehicle. How do you sell a car not knowing it has a dead battery. There is also a service charging system msg. I paid to have it charged and nothing. One gentle was so rude I asked him his name and he told me yeah I'll give it you and hung up. Imagine that. What a horrible experience. Finally after being tossed around I get to the manager and he will have the car towed. But now I have to wait 1-2 hours in the hot sun in the red zone. It doesn't seem like they value the company and or their buyers who pay for their salaries. Do not go here. Go to a reputable place of business. I said I no longer wanted the car and another gentleman said no you can't do that not in the state of California and with arrogance.As if I have no reason to be upset or offended by the lack of interest to help their paying clients. I will never recommend them. Imagine being treated as if they are doing me a favor. I had to pay to replace the battery of which only 200 will be refunded and in addition while driving my car violently shakes on the freeway. After looking this up I see this is a problem and referred to as the death wobble. I had only had the car one day before having my first issue. No one has refunded me the money. Service department is not open weekends. Do not buy a car from this place. I'm a single parent who relies on the reliability and safety of a vehicle and so far this vehicle is not it. No one offered me a rental or warned me of the situation. read more

STG Auto Group of Montclair - Used Car Dealers Near Me - Montclair, California

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So, I hate this place SO much I thought I'd come back and post an update. Turns out my IS 300 wasn't my dream car after all, it was just too small to feel like home to me. So after 8 months, I just traded it in for a 2022 Lexus ES 350--white with black trim, red leather interior, bigger, with the same bells and whistles, plus a sunroof. It's freakin GORGEOUS. (Sidenote: I can't believe the upgraded differences between the IS to an ES for the same year: heated/air conditioned seats, heated steering wheel, 3 personal settings for your driver seat and side view mirrors, and the screen inside is unmatched!) The Lexus dealership didn't try to upsell me, lowball me, and my salesman was beyond genuinely sweet--older dudes are the sweetest salesmen. The price was the sales price plus tax, registration fees, and a security system they automatically installed. That's IT! Price was 37,990, out the door $42,716 before my $25k trade-in was applied. Only ended up financing $13,000 after I threw another $6000 cash on it. STG--TERRIBLE/WORST dealership--charged you all that PLUS $750 for TINTED WINDOWS, some clear coat you don't ask for and whatever else to make sure you spend $10k above the sale price. I'm getting the windows on my new car tinted today for $320. STG knows what they're doing. They are absolute SCUM. read more

STG Auto Group of Montclair - The missing "I" from the IS300 - Used Car Dealers Near Me - Montclair, California

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I found a vehicle online that I was really interested in, so I reached out and got in contact with Carlos. We talked about the car and he asked me to fill out a credit application. I went ahead and did that, and he ran my credit along with my co-signer. For context, I'm not a first-time buyer and I have good credit, so everything was solid on my end. He told me I got approved, which was great--but then when I asked what the interest rate and numbers were looking like (since I live 4 hours away), he stopped responding. I followed up multiple times and didn't hear anything back from him. Later, someone from the finance team reached out and said they would send me the numbers, but they also never followed up. At this point it's been days with no real response. I understand dealerships get busy, but running someone's credit--and their co-signer's credit--and then going completely silent is not okay. It feels like my credit was pulled for no reason, and there was no transparency at all. Honestly one of the worst customer service experiences I've had with a dealership. I would definitely recommend getting all your numbers upfront before letting them run your credit. read more

TO WHOM IT MAY CONCERN, worst dealership ive ever dealt with, buying a 2024 sentra for my wife for mothers day, they had pics on web site they looked great, they told me car was perfect, i put $1000 deposit down on the car, we drive 31/2 hrs there, car has about 10 dings & dents, they never told me that, then my wife noticed a broken tail light, they give a bunch of excuses & have a dentless repair guy come to fix it, so now instead of being in & out like i told them when i put the deposit down were there for over 3hrs, they stole a tail light off another sentra in the back lot i believe, ok everything seems fine, we get on the freeway home in bumper to bumper traffic until were about 2hrs away & their closed, get the car up to speed 65mph & theres a vibration, a pretty bad one, im like WTF, so we get home, i then notice the under dash cover for the fuse box is gone/missing, so next morning i call but everyone i dealt with was off that day, WHAT, ok so i called the next day, got hung up on 5 times, then eric our salesman just blew me off, so then i called again to talk to rene sales manager, after being hung up on numerous, being blown off by eric, & theres now at least 3 of them i was told, im kinda upset, & i tell rene how im feeling, & he starts yelling & arguing with me, tells me not his problem, call service & speak to MaryAnn, so i do that, get hung up on again, call back, i tell mary about the cars issues, i told her instead of us driving another 7hrs & wasting gas i'll just take it to local dealer to diagnose the vibrating issue, BUT NOOOO, its not in the contract, so she would have us drive 7hrs to have them look at it, no common sense, so i took the car today to smith&son tire bakersfield, they had the car about a half hour, come to find out the 3 wheels were never balanced when they put new tires on i guess, no weights, cost me $60, so instead of caring about the customer & doing the right thing, they would have had me waste 7hrs of my life, hundreds of miles on the new car, about $70 in gas. OVERALL RATING OF THIS DEALERSHIP & ITS STAFF & SERVICE DEPT, from 1 to 100 a MINUS 1000, dont waste your time & money PERIOD.... read more

Totally recommend this place to anyone looking for good deals Go look for Erick he is amazing great customer service he answers all your questions and is really patient when you cant make up your mind Thank you Erick for everything I love my new car read more

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Honesty, call or text back. Answer the phone, a number that actually works ! To be sure the vehicle is on the lot before you tell the customer to come in for a test drive! read more

Don't buy from this STG Auto group scan my daughter cause she didn't have any credit gave her a car that she didn't get a drive or see before she bought it. She put the down payment of 4000 and they brought it from one of there auto shops , charged her 17,000 for a 2022 that was pretty messed up. Scratches all over it. The seats were all torn and they wouldn't give her money back. They also did it to my grandson. His girlfriend bought a Dodge charger and it wasn't driving right they took it back and they wouldn't give them their money back. They said they were gonna fix it and had it for a week. Finally they end up getting their money back and getting out of there . This company is very scandalous. They had two or three of them actually get closed down watch for them. They don't mess with your contract and play games with you to keep your money alert sign watch them scammers read more

I would strongly caution anyone considering doing business here. Before coming in, I confirmed with the dealership that they would be flexible on price -- they told me directly that I was "really close and reasonable" and that they could work on a deal. Based on that assurance, I spent time and money taking an Uber an hour each way to their location. When I arrived, however, they told me their prices were non-negotiable and refused to honor the conversation we'd had. I have the screen grab of our exchange that shows what they promised versus how they acted in person. This kind of bait-and-switch is not only frustrating, it's a waste of people's time and money. From my experience, this dealership does not operate with integrity, and I would not recommend doing business with them. read more

STG Auto Group of Montclair - Used Car Dealers Near Me - Montclair, California

Don't sell your car here, or even buy one for that matter. These guys only care about their pockets. They'll make you drive all the way out with an expecting offer just to lie to you. read more