Great repair, great service, great communication the entire time with part ordering and scheduling!read more

My refrigerator stopped working, my freezer operation was degraded but was still running. I…read morecontacted ProStar due to their almost perfect ratings. That was on Sunday 26 July 2026. They responded to my text amazingly fast. I texted them early Sunday morning around 7 AM. Told me someone would be coming by 11-1 PM. I thought that was awesome. BTW not a fan of AI, but their AI call center is amazing. 1 PM (name withheld) shows up with his tool bag and walks in. He seemed to be in a hurry on the way in and on the way out. He pulls the refrigerator off the wall, does (something?) Pushes it back and tells me "my compressor is dead". He sends me an estimate for $1046.78. I place $100 cash down to get repairs booked so I now owe $946.78 on a "dead compressor" repair. He then scoots out the door after maybe 15 minutes. Knowing a compressor failure is a costly failure, it caused us quite a bit of stress. I decided, against the advice of my wife, to still give ProStar a try. She was ready to cancel repairs and buy a new costly refrigerator which I talked her out of because I know almost all brands are garbage except for Whirlpool/Kitchen Aid. Here comes Shawn on Tuesday. Super guy, diagnosed the problem correctly with pictures for me, got to the part that was actually malfunctioning (freezer fan assembly with faulty sensor causing a big block of ice over it) and got it back up running for way less than "a dead compressor" like "expert" (name withheld) said. $481 bill plus my $100 deposit. I'm giving you all 4-5 stars because of the initial poor customer service I got.

Wonderful experience! So happy to have googled and found Richard online. I called first to find out…read morehours and he shared that he offered free estimates. I inherited my mom's 1965 Singer sewing machine and was excited to get it repaired and running again. It had been stored in a garage for many years. We made a trip out and were a little confused, as the address led us to a building named Eisenhauer Marketplace. Expected possibly a grocery store? But when we walked in, we were happily surprised that it was an indoor flea market! Not sure if there was a vendor directory, but we perused the stalls and finally found him located towards the back of the building near the entrance. We later moved our car and parked it towards the back. Met Richard, super friendly and easy going. Handed over my machine and he said that he would text with an estimate, and then to let him know if it was a yay or nay for service repair. Note: he repairs many brands of sewing machine/vacuums. Happy to find out that he services Kirby! Prompt service with estimate and repair! He communicated through text, but also stated to call with any questions. Picked up my sewing machine yesterday, he remembered me- my name and my machine. Excellent customer service. My machine was cleaned up and serviced and was installed with a new bobbin. Reasonable pricing!!!! Happy to return if I need any other repairs. Thank you!

I brought in a Singer Heavy duty and a 1987 Necchi, and he cleaned both of them up good as new!…read moreGreat prices, fast service and super friendly!

I took my Dyson in because it stopped working, wouldn't even turn on. I took it in and Richard…read morefixed it within 24 hrs. Works like a charm! Update, I've taken 2 other vacuums there with the same great outcome!

I found Richard here on Yelp, but I did have to call him to get his current location. I have…read moresubmitted the update here, but Yelp hasn't changed his information yet. He is currently working out of a flea market building off Eisenhauer Road. To get to him, you need to go around to the back of the building and go up the stairs where you see the Dyson sign, he is just inside the door and to the left. His space is pretty cramped, but it is clear he is still doing a brisk business. He also fixes and sells sewing machines and lamps in addition to all types of vacuums. Anyway, we have a Dyson V10 that wasn't working so we took it to Richard. He diagnoses for free! The vacuum needed a full service/cleaning (not surprising after 5 years of use) as well as a new circuit board. The total charge before tax was around $128, which is a lot less than buying a new vacuum! The vacuum came back to us looking like new and works properly again. I am only giving 4 stars because something with how the canister was reattached isn't quite right, and it is difficult to push the lever to empty it after vacuuming. We may have to take it back to Richard to have him adjust that. Also, be aware that as of right now he is cash or Venmo only! I told him about Square and how he can start accepting credit cards and he seemed interested in that concept, but best to assume he doesn't take credit cards unless this page gets updated later.

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

Washer needed suspension rods changed out. Completed in 20 minutes or less. Tech gave me great tips…read moreon taking care of washer and loading correctly to avoid future maintenance issues.

We've had Joe out to work on our appliances twice now. The first time our refrigerator was failing…read moreto cool. The repair would've cost just as much as purchasing a new refrigerator. He recommended we contact the manufacturer to see if the warranty would cover it, and it did! The second time he came out one of the burners on our stove was malfunctioning. He knew exactly what the issue was, and what part to order. He also checked the icemaker in our fridge, (don't buy an LG fridge) gave me the part number to order, and told me I could replace it myself and save some money. When a repair technician does a good job and also helps you save money, what more can you ask for? Thanks to Joe for his expertise and professionalism!

Joe was a great and he fixed our dishwasher and had it working in no time. Gave some great tips on…read morewashing use and answered all our questions. He was prompt and delivered quality service!

My disappointment with Mr. Appliance cannot be overstated. This was, without exaggeration, one of…read morethe most poorly managed service experiences I've ever dealt with. We were told our parts would arrive in a week. Ten days later, they showed up with only half of what was ordered, casually mentioning the rest were on backorder. There was no communication whatsoever -- no service window, no heads up, no courtesy call. We didn't hear a single word from them until they were already at the gate of our subdivision. When they arrived, they admitted they were hoping the one part they did bring would fix the issue. It didn't. Only then did they inform us that the remaining part would take another three weeks to arrive. And then came the final blow: they told us that due to an error on their part, the final price would now be $400 more than the quote we had already agreed to. Incomplete parts, zero communication, guesswork instead of proper diagnostics, and a surprise price hike -- every step of this process was unacceptable. I strongly advise avoiding Mr. Appliance.

From the owner: Since 1996, Mr. Appliance® has been your proud partner for speedy home and business appliance…read morerepair throughout North America. Our service professionals are here to serve all your residential washer and dryer repair, oven repair, fridge repair and all other appliance repair needs. When you work with Mr. Appliance of San Antonio you can trust that our expert technicians will take pride in the cleanliness of their work, going so far as to bring a doormat to your home and wear protective shoe coverings before entering. We provide upfront, clear pricing, and never charge by the hour. We diagnose your repair in person and always provide on-time service and guaranteed work.

The ice maker on my KitchenAid refrigerator stopped working, so I gave Hugo Ortega a call. I was…read moreasked to send photos of the refrigerator model number, the face of the fridge, and of the ice maker itself. The text I received indicated that yes, Mr. Ortega does work on that unit, and a service call was scheduled two days hence. As it turns out, Hugo Ortega did not appear for the service call, but rather his son Tim. It seems that the father, Hugo, tends to work primarily on washer/dryer, and Tim deals with refrigerators and dishwashers. (They are both able to work on any of the appliances, but they have their particular interests, according to Tim). Personable and polite, Tim went through his diagnostics, explaining as he proceeded, and determined that the problem was the ice maker's motor. And.. he has a Kitchenaid ice maker on his truck. But here is where it gets a bit interesting. It seems that the icemakers on this brand can be different: some sit on the side of the freezer, some sit in the center of the freezer...and one is not an exact "bolt In" for the other. He stocked the side fitting unit, and I have the centrally sitting unit. So what Tim did was dismantle his unit, and used the parts to fit on the chassis of my unit. As he nimbly disassembled and reassembled the units, I was reminded of a scene in "The Good, The Bad and the Ugly", in which Tuco takes apart several revolvers, and knew which parts would fit the chassis of his new revolver. WOW. DOUBLE WOW! With the unit now working as new...which essentially it was...I realized this young man definitely knows his refrigerators!! But the story gets better. I asked if he works on Jennair Downdraft glass stove tops, as one of my burners was not working. He doesn't really service these units, but he went through an online parts manual, and given the symptoms I described, he told of three possible defects...and he listed the parts numbers and the suggested prices for the parts. I was pretty impressed with his efforts for an appliance he doesn't work on! So can I recommend the Ortegas for appliance repair? Definitely! They are my "go to" repairmen now!! Good Luck Yelpers

Use Hugo on personal house and on rental properties. His group contacts quickly upon receiving the…read morerequest. Always fair pricing and will tell you when an appliance is not worth fixing.

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!