Great repair, great service, great communication the entire time with part ordering and scheduling!read more

My refrigerator stopped working, my freezer operation was degraded but was still running. I…read morecontacted ProStar due to their almost perfect ratings. That was on Sunday 26 July 2026. They responded to my text amazingly fast. I texted them early Sunday morning around 7 AM. Told me someone would be coming by 11-1 PM. I thought that was awesome. BTW not a fan of AI, but their AI call center is amazing. 1 PM (name withheld) shows up with his tool bag and walks in. He seemed to be in a hurry on the way in and on the way out. He pulls the refrigerator off the wall, does (something?) Pushes it back and tells me "my compressor is dead". He sends me an estimate for $1046.78. I place $100 cash down to get repairs booked so I now owe $946.78 on a "dead compressor" repair. He then scoots out the door after maybe 15 minutes. Knowing a compressor failure is a costly failure, it caused us quite a bit of stress. I decided, against the advice of my wife, to still give ProStar a try. She was ready to cancel repairs and buy a new costly refrigerator which I talked her out of because I know almost all brands are garbage except for Whirlpool/Kitchen Aid. Here comes Shawn on Tuesday. Super guy, diagnosed the problem correctly with pictures for me, got to the part that was actually malfunctioning (freezer fan assembly with faulty sensor causing a big block of ice over it) and got it back up running for way less than "a dead compressor" like "expert" (name withheld) said. $481 bill plus my $100 deposit. I'm giving you all 4-5 stars because of the initial poor customer service I got.

We've had Joe out to work on our appliances twice now. The first time our refrigerator was failing…read moreto cool. The repair would've cost just as much as purchasing a new refrigerator. He recommended we contact the manufacturer to see if the warranty would cover it, and it did! The second time he came out one of the burners on our stove was malfunctioning. He knew exactly what the issue was, and what part to order. He also checked the icemaker in our fridge, (don't buy an LG fridge) gave me the part number to order, and told me I could replace it myself and save some money. When a repair technician does a good job and also helps you save money, what more can you ask for? Thanks to Joe for his expertise and professionalism!

Joe was a great and he fixed our dishwasher and had it working in no time. Gave some great tips on…read morewashing use and answered all our questions. He was prompt and delivered quality service!

Highly recommend this repair technician. I accidentally gave him the wrong part information before…read morehe came out for my refrigerator repair, but he was still incredibly friendly, professional, and helpful. Before he arrived the refrigerator actually started working again on its own. He didn't make a big deal about it at all and simply told me to call him if I needed anything in the future. While he was there with the wrong part, he also took time to answer questions about a few other appliances. Honest, knowledgeable, and easy to work with. I'll definitely keep his number on speed dial.

Washer needed suspension rods changed out. Completed in 20 minutes or less. Tech gave me great tips…read moreon taking care of washer and loading correctly to avoid future maintenance issues.

if I could give a negative review I would. The technician named Alan Valdez is a thief! If you were…read moreassigned to them from your Home Warranty company, deny it and request a new company. My Home Warranty claim was approved and this company pocketed the approved parts and said that they repaired my dishwasher, but never did. Alan said he was starting his own LLC. Beware!!!

Jose arrived late and had ordered the wrong part. So he reschedules. Fast forward to today. The…read moretechnician was supposed to arrive by 10:30 am. It's past one in the afternoon and am still waiting. Phone calls always go to voicemail and are never answered. Text messages are seldom replied to. Text responses are the usual delay tactic. First "our system is down". Now "having issues with his vehicle". UPDATE: They saw my review and cancelled my appointment!

Very honest and affordable. Was prompt and knew exactly what was wrong and fixed the issue.read more

Juan did a great job with our range hood install. He was on time and did a great job at a good…read moreprice. Highly recommended!

I wish I could leave below a 1 star review. The technician came out, said we needed a new circuit…read moreboard for our fridge that was acting up, charges us for the part, and then never returned with the part that we were charged for. The technician has ghosted me for over a month despite multiple texts and calls to them, and I am very tempted to call the attorney general for bad business practice. DO NOT EVER USE THIS SERVICE!!!!! Edit 8/1/25 It turns out the service I used was a scam using this company name. While I understand that I was scammed by a bad player, I wasn't offered any help, not even asking if they could come out to check the appliance and fix it properly. All I got was an explanation of what their invoice looks like and that they were the only one who would have visited. No assistance, no offer of help, no building of customer relations, just a sorry we are not responsible....tough luck. They are aware of the scams, it would be wise to warn their loyal customers of the threats and to take measures to ensure the bad players don't ruin their good name or to take measures to make their services top of the search list in google.

I was having no luck finding what I needed to replace the wall plate and pipe going then the wall…read morein my laundry room and into the vent box. So I searched under appliance repair, even though it wasn't the actual appliance I was needing to Find parts for, and randomly chose a company to call and am glad I chose this company! They could have easily said 'he didn't have what I need when I told the gentleman what I was looking. Instead he took the time to explain what material and tools I needed to look for at a home improvement store, then went on to tell me how to make what I needed, including fabricating the wall plate with the leftover material. Polite, friendly, knowledgeable and just good costumer service, I will definitely be saving their information for future needs.

I just spoke to Ron about what he thought was the most reliable brand of appliances for my…read morehome-first he was the third company I had called and all the others would not or could not give me any information but this man could not have been more helpful and not only but so compassionate, after hearing what I just went through with losing my home through a fire. I would recommend his business any day just because of his kindness and his knowledge of course

I reached out to Mr. Alexander about estimating repairs to our washing machine and to clean our…read moredryer vent. He responded quickly and came out the next day. While here, he did clean the dryer vent, and quoted $310 for the repair to the washer. That included a sensor and a new motor since it (motor) had to be removed to get to the sensor. He said it was probably bad, too. My husband set up the repair appointment following Monday, as he was taking a day off from work. Monday morning I texted him but we received no response until later that afternoon. Mr. Alexander said he hadn't ordered the parts because he needed to research the problem. Uh... that doesn't jive with what he said when he was here. He also told my husband it would be another $200 for one of the parts, making the total $510 instead of $310. On top of that, he doesn't take credit cards, which is a big red flag. So, that's the end of that.

These people are a blessing!!! professional and honest!!!always fix it and never return to do it…read moreagain. awesome trust them whatever they tell you is right and true. straight to the point good timing to come out great response to text and phone calls.

Showed up on time, worked efficiently and let me know what it would cost before work was performed.read more

Had to repair the blades on my cadet ride on Mower,did a wonderful job. showed up on time. Didn't…read moretake long to get it done.

Grant is Great! My washing machine was making noise so I made a video of the machine during the…read morespin cycle. I called Grant and sent him the video. He was able to diagnose the problem, order the part and set up an appointment the nest week. He showed up (which is a big thing for me) installed the new part and as he was leaving asked me to follow up after my next load, which I did. Grant and his assistant Toby were clean and speedy. Super nice and very professional. I will be using him again. Watch out Grant!

Joe provided exceptional service on our Kenmore Elite dryer. Arrived on his stated time. Was…read moreefficient, professional, kind, and friendly, left with everything clean and neat behind him. His service fee was very reasonable. Would defintely use him again.

I had such a wonderful experience with my dryer repair! The technician, Joe, was incredibly…read morefriendly and helpful. We are so glad that he came to fix our dryer -- he went above and beyond by being accommodating and even coming out on a Sunday. I highly recommend Joe to any family in need of a reliable, kind, and professional repair technician. I'm truly thankful to Jesus for sending Joe our way! Prayer: Lord Jesus, thank You for sending people like Joe who serve others with kindness and excellence. Please bless the work of his hands and guide him in all that he does. May every home he visits feel Your peace and care through his service. Amen.