Took my Ascent in for an inspection. 2021 with 40K miles. Told there was an issue with the front brakes (pads separated from the backing plate). Questioned about the presence of a major warranty extension issued by Subaru of America (for Ascent brake pads). Noted it was the same issue that I was experiencing (juddering). No support from Subaru of America. Stocker Subaru made it right. read more

Stocker Subaru - Defective brake pad - Car Dealers Near Me - State College, Pennsylvania

Everytime I have an appointment regardless of the age of my vehicle, Stocker Subaru service always finds something that needs fixed. Hey Stocker Subaru I bought that extended warranty you upsold, and it also covers nothing. It's always at Inspection time the service department gets you, it's like they use the Service Department to make their monthly numbers. I had such a bad experience with a former Subaru vehicle that I will never buy another because Stocker Subaru always finds a way to make the visit cost me hundreds if not over a grand each time. The fact that Subarus need so much maintenance not covered by any warranty, is reason enough to avoid the brand. I go in for service soon, no doubt it will cost me or they will find something. read more

Don't buy a used car from them without YOUR mechanic checking it out. I bought a 2017 Grand Caravan in October 2025. The car looked new under the hood. The next morning I found a leak on my driveway - turned out to be coolant, water pump needs replacement. If you buy a car ``as is", as I did, you are responsible for what goes wrong UNLESS the dealership knew of the problem. Barring utter negligence of a mechanic, there is absolutely no way they didn't know about the leak. They worked on the car extensively before they sold it to me, and I cannot even imagine how this leak could have been missed: the car was washed from top to bottom. The coolant reservoir must have been near empty, and that would have raised for them a red flag as well. In fact, in the week and a half that I own the car the reservoir went down by over 5 inches. To their partial credit, they checked out the leak for free when I complained, but they would not fix the issue (the water pump needs replacement). If I was in their place I would have been embarrassed and would fix the issue without being asked. Quoted me just under $600 for the water pump. I will go to my mechanic who will do it for half that price. I should add that the salesperson was very nice and I am sure he didn't know about the leak, but someone in the dealership is either negligent of lacking integrity. read more

Took my Subaru Crosstrek in for its 25K check up. Was told I needed 4 new tires! 4 new tires after 23,000 miles! I did not want to buy new tires ($800) because i'm giving up the vehicle in 5 months when the lease is over. Of course, they wouldn't pass inspection unless it had the new tires. I told my service guy to put the old tires in the back of the Crosstrek. He said they were there. Went to pick up the vehicle; guess what? No tires! Someone ACCIDENTLY took them away earlier in the day! THEN, the Service guy berates me in front of people because I gave them a low score. It's a shame. I've been dealing with them for years. This is my third lease. read more

Shout out to Alex. Great customer service! Friendly, respectful, responds quickly to messages and follows up after sale. He's the best! read more

So many of my friends that drive Subarus, there are plenty have advised me not to go to Stocker for services on my Outback. Since I like to spend money close to home and support local businesses, I took my car there for service. Well, I will never return here. I got screwed for the last time. I raised a concern about overcharging for service and they blatantly lied to me and started to spin a line of bullshit that I know is CYA by their only male service advisor. He insisted I was told about extra charges and he called me out as a liar. What a piece of shit this man is. My advice now mirrors all my friends and says to you, DO NOT GO TO THIS GARAGE FOR ANYTHING. THEY WILL FIND MORE UNDERHANDED WAYS TO STEAL YOUR MONEY. Don't be a sucker like me. read more

This is my go to place for Subaru service!! I originally purchased a car there from Erin (not sure if she still works there) and she was very nice and was able to get me exactly what I wanted. They didn't have the exact model and year of what I wanted on the lot at the time but she was able to have it brought to the location in less than a week. Joel and Rob at the service department are very friendly, knowledgeable and make sure to give accurate descriptions of work needed and work that was completed. There is a lobby with a waiting area stocked with snacks and coffee. (Not sure if they are offering it at the moment because of covid though) Whenever I need to drop off a vehicle for an extended time they offer complementary rides or even a loaner car until the service repairs are complete. This has saved me multiple times from needing to rent a car or getting stranded. Thanks! read more

Typical dealer with ripoff prices for parts. They up their parts prices more than any other Subaru dealer around.... It seems they don't want people working on their own cars they want you to come in for everything.. read more

While visiting State College to drop our daughter off for law school at Penn State, our battery died and the on board computer went crazy. This dealership was amazing. They got us in right away, replaced the battery, updated the computer, and charged us only for the new battery. Excellent service! read more

We took our 2018 Subaru Forester in for an oil change and inspection on July 24. On September 22, the brakes started making a horrible noise. Keep in mind, due to Covid, I am working from home most days so the car is not being driven much. My husband checked the brakes and they were worn to the point that we needed to replace the rotors. My husband called the service department and left two voicemails because they did not answer. His calls were not returned. The next day I called and spoke with a receptionist and she put me through to a specific service employee. I left a message to call me. On day three, a receptionist called us back and read from the computer what the service technicians had written about the brakes. They had noted that the brakes were fine. Every time we go there to get oil changes my husband asks if they checked the air filter and they say yes. Attached is a picture of the brakes and filthy air filter. The only reason we continue to go there is for the engine warranty. My husband is capable of servicing our vehicles. We will be calling Subaru and reporting this service department. My husband requested the service manager call him. Gus called and said that if we had left messages they would have called us back within 30 minutes and that his technicians had been sitting with nothing to do for three days so they most definitely would have called. We got no satisfaction and instead of insinuating that we had not left messages maybe he should check his phone system. read more

Stocker Subaru - Horribly dirty air filter with brake pad that is worn to the metal shortly after inspection - Car Dealers Near Me - State College, Pennsylvania

Dealerships get a bad rap. Nobody likes to pay for their car service. Or be told thats the cheapest they can get a car. it sucks, but its a fact of life, cars cost money. Purchasing: I feel stocker has always given me a very fair price for trade ins and for used vehicle purchases. negotiations are stress free. I purchased two used vehicles from here, both were very fair prices. I think I could have saved by shipping the car from some dealer across the country, but then I would never have the local support that is detailed below under service: Financing: I was really surprised, they beat my credit union (3.5%). They did all the paperwork, and had auto pay signed up before I had the keys in hand. I've never once thought about it after walking out of their door. Service: I've been going here for years now. They are always upfront and honest with me. They let me know months ahead of time of big service items like brakes and fluid changes. If something is unnecessary or would be more cost effective to get serviced elsewhere (I don't have a Subaru, I have a VW) they tell me before they even look at the car. They might be a bit more expensive every once in awhile, but I get a ride to anywhere in town from the shop for free and from wherever to get back when the service is completed. I can schedule an appointment and they are on time. My car is always freshly washed when I pick it up, If I don't have time for them to wash it they give me a card so I can do it for free on my own time. The service managers are very honest and up front, one time I somehow must have miss communicated the type of tire I wanted to replace two worn out tires. TI was not something they sold but they ordered it. I forgot to say "GT" at the end of the designation. They mounted them, had them on the car and turned the keys over. I noticed they were not what I had intended. To my surprise even though it was my fault they ordered the right ones and took care of it. No cost to me. I like that they are local family owned, The owners care for the community. I mean look at every local charity its hard to not find their name. Don't hesitate buying a car here. read more

Bought a used Sabaru Crosstrek here! Erin Snook was excellent in helping us find what we wanted and patient as we test drove cars other then Sabaru to make sure we got the right car. I appreciate her time. We are very happy with the service she provided and would recommend her as a must see sales associate. read more

Went in on Saturday and told them I was looking for an AWD vehicle. They brought out one and i took it for a test drive. Had some dings which I mentioned and was told it looked like it was sideswiped. I ended up paying cash for the vehicle which was a little pricey being a 2010 but still got it knowing AWD does run a little more. That evening I realized the car IS FWD!!!! I called first thing Monday morning and asked to return it. Was told that isnt a law in Pa. The guy said he told me it was fwd which is A BLATANT LIE or I wouldnt have bought it!! Especially for the price!!!! I could have gotten newer for fwd for same price. Their response was to either have seperate winter tires or have as summer car!!! I have a 16 yr old son with his permit and I WILL NOT allow him to drive his first winter in a fwd. I usually have 4x4 but was downgrading to an awd so wed have two vehicles NOT to park one!! Also, the car is listed as being in accidents. Yes, maybe I should have investigated more but I also expected honest people! And the awd vs fwd was def his fault. After telling him what I wanted I expected to be shown that!!! So far besides them EVERYONE I have talked to about this has said Ive def been ripped off and taken advantage of! btw....they did say theyd put a $350 check in the mail for me. How this is supposed to make up for it I have no idea!!!!!! I will definitely be spreading the word of my experience and if youre buying from them beware!!!! read more

Where do I begin? I wouldn't call it a great experience, but I wouldn't call it a bad experience either. We had a Dodge minivan with a balky transmission that was nearing the end of its 100k powertrain warranty. Because we didn't want to be stuck with a Dodge minivan with high miles and a busted tranny, we decided it was time for a new car. Our other car is a Subaru Legacy, which we have had no major problems with so far, so we wanted another Subaru. We needed a vehicle that could haul kids and their stuff, so we decided on a pre-owned Forester. After a waste of a visit to Blaise Alexander Mazda Hyundai (see review) I showed up here. I met with Mindi, who claimed to be relatively new to the dealership and laid it all out to her - We want a pre-owned Forester, our credit isn't great, and we are a few thousand flipped on our trade in. I may have told them too much, because I am sure their agenda from here on out was "How much can we get them to pony up per month before they walk out of here?" They appraised the minivan, and showed me the car they wanted to sell me - a loaded 2014 Forester with heated leather seats, a power tailgate and sunroof - selling price of $21k. Our price target was about $15-$18k, so I asked them why such an expensive car? Their response, which made perfect sense, is that a more expensive car was needed to hide the negative equity. They even offered me more than double what Blaise Alexander did for my trade-in. I test drove the car and liked it. I told them we wanted to pay no more per month for this than were paying for the minivan. ($410/mo). They came back with $459, which we could work with. The smartest thing they were able to do is de-horse us so we drove the Forester home. After driving it for a few days, there was no way in hell my wife would ever return this car. So we come back, Mindi says she has "great news," (everyone knows what that means...) that only one bank approved us, the same bank financing the other Subaru. Our payment is $499/mo. Again, the maximum they could get us to pay without throwing the keys on the desk and storming out of there. De-horsing us was a big help. We completed the paperwork, and the manager was a nice guy. Overall, we were pleased with the sales experience. Mindi and the manager were always polite, helpful, and address our concerns without trying anything sneaky or sleazy (as far as I know). I can't say I was happy with the price, but they knew what they were doing. Now on to the service experience, which I would give the same rating. The car needed a full synthetic oil change. They called me after I dropped it off. "Recommended" services were rear brake replacement ($400), Tires ($500), and I forget what else. I asked what it would run me without all that crap, and they told me it would be more than $200. I told them I was under the impression that I would receive free oil changes and tire rotations for a year. He told me they "would work on the price." When I got there to pick up the car, the final bill was 41 bucks to replace the cabin air filter, which I could have done with a $10-$20 part and 10 minutes of labor. At least they paid for the LOF and tire rotation. read more

Sold me a lemon, made repairs after telling them not to. Will not respond to me or my attorney, off to small claims we go. Avoid at all cost. read more

If I could give 0 stars I would. I had a terrible experience from the moment I stepped through the door. From the sales gentleman I was paired with putting me in a car that had a check engine light that brought us to literally a DEAD halt at the end of the test drive. There was zero communication unless I was the one email or calling. They pulled my credit 8 times which dropped my credit score even more. I eventually decided on a car that was overpriced but did have fewer miles than my car. However, after all the hassle, I'm walking away with no car and a crappier credit score than I did when I walked in! RUN BEFORE YOU GET ANYWHERE CLOSE TO STOCKER!!!!!!!!! read more

Waaaay too expensive. Every time I took my car here, it seemed to get worse than the time before, and all I needed the first time was my fluids checked! I discovered Graham's Exxon and they fixed all the problems that this place failed to fix, and they were significantly cheaper. read more

I have allot of experience with many dealers from the Chicagoland area to Ohio and here in State College. I am EXTREMELY impressed by the Stocker Group Only one other dealer has made the process of purchasing a vehicle so easy. After purchasing the vehicle there were mechanical issues BUT my sales rep (Steve who I recommend to anyone going to check this place out) stepped up and made sure this issue was swiftly resolved and the car met my standards. I never felt pressured into a certain car and Steve made sure that what worked with my credit/down payment I would really enjoy. This place surprised me with WORLD CLASS CUSTOMER SERVICE. Please keep in mind when you go to look for a car the person you are working with makes money off the sale . So obviously there will be selling involved. Set those boundaries yourself . If you see Steve I assure you he will take great care of you and get you a car you enjoy and deserve read more

Great dealer service, customer interaction, product, and service. Bought two in one day. Wife and I could not be more happy. First time customers and will recommend to our friends. read more

This is a very stereotypical "sleazy" car salesman environment. The salesman first spent 30 minutes finding the price of one car and then gave a price $3000 more than blue book, but said he "was doing us a favor" by cutting it down to $500 more than blue book (a price he got without even having to go back to the sales manager). When he was questioned about it he became rude and said he did this for a living and KBB isn't real. If you want overpriced used cars, and no budging on new subaru's go visit stocker, otherwise go to the dozens of other subaru dealers in PA. read more