I absolutely love working the Rene. She is a very knowledgeable and caring physical therapist. The…read morework we have been doing is impactful and I've noticed positive progress since participating in PT here. I cannot find the words to express my gratitude and appreciation for Rene and her expertise. The office is also very clean and they are always using great sanitization practices between clients. The front desk staff is friendly and helpful. Overall, this is a great practice!

Laurie Rogers. Best HAND/ARM PT/OT therapist in the business. I traveled from Woodbridge VA to…read moreWashington DC for her services. She is that good!!

My elderly father spent 10 days at this facility following a hospitalization for broken ribs…read more Prior to his transfer to the facility, he could walk short distances with a walker and was able to go to the restroom on his own without supervision. PT at the hospital also had him up and walking daily to support his strength and mobility. Upon intake, this facility immediately labeled my father a fall risk and he was not allowed to use the restroom on his own or to get up out of bed at all. He was forced to wear a diaper and soil himself and his bed because no one had time to help him to the restroom. When he asked a staff member to help him to the restroom, he heard a senior staff member tell her to "Just let them go in their diapers and change them. It takes too much time to help them to the bathroom." As for "rehab", my father received PT for 30 minutes on four of the 10 days he was there. When he started to experience drops in blood pressure when standing, PT simply quit working with him instead of working with him while he was seated or lying down. He spent the remaining six days lying in bed losing muscle mass. Appallingly, in 10 days he was not given a shower and he was never allowed to brush or floss his teeth. Proper topical medications were not applied to his skin, so it is now dry, peeling, and covered with plaques. Additionally, because my father has celiac disease and is allergic to wheat, he needs a gluten free diet. At this facility, that meant he was given two hard boiled eggs and a strip of bacon for both breakfast and lunch with a plain piece of chicken and mushy canned vegetables for dinner. He was given only room temperature water to drink. In 10 days, he lost 30 lbs from not being properly fed and not receiving PT. For the duration of his stay, I attempted to contact members of his "care" team - nurse, doctor, PT - multiple times daily. I never received return calls. The only staff member who communicated with me regularly was the unit manager, Esther, who is lovely human. Unfortunately, she is in the unfavorable position of trying to cover for everyone who is not doing their jobs well. Terri and Kevin, the CNAs, are also fantastic humans. Ironically, once I informed the facility that I was pulling him out due to poor care, every single member of his "care" team called me within an hour to discourage that decision. When I finally realized that my father was being horribly neglected and pulled him out of this facility on day 11 (against their "advice"), my father was so weak he was unable to stand up or walk on his own. He was dehydrated and malnourished, requiring IV fluids the same day I picked him up. The discharge paperwork I was provided contained multiple inaccuracies regarding his medical conditions and was riddled with misspellings. I was not provided with a referral for in-home PT, despite multiple requests, and my father never received the shower chair and rollator walker that were billed to his insurance. Surely, on some level, this must be considered fraudulent. Sadly, it is clear that this facility only wants to collect funds and not be bothered by the patients or deal with the families. I shudder to think what would have happened if we were not in the position to provide this care for him. Moreover; the fact that this facility was receiving funds from insurance and Medicare while failing to deliver treatment to my father is quite clearly insurance fraud. If you need to place a loved one in a rehab facility and you have the luxury of time, please do your research. While most facilities are facing understaffing, there are many that still provide excellent care. This facility is by far the worst that my father has been in and I do not recommend it to anyone. The name is misleading, as our overall experience has been one that does NOT inspire.

The Inspire Rehab facility is a sham and I feel very sorry for anyone who lives there…read more The staff is without a doubt the worst staff I have ever seen. They are rude, aggressive and dangerous. How do I know this? I live just next to this facility and I see these staff members. They take breaks and drink alcohol, smoke weed and probably partake in other sorts of illicit drugs. THEN THEY GO BACK TO WORK AND TAKE CARE OF THE RESIDENTS! They drop their trash on the ground including biologic hazardous trash! I have engaged Inspire management several times regarding these problems. Never once have I ever felt like management cared to hear what I have to say and never once did anything ever change. The interior of Inspire is dirty, old and unkempt. If you have any option at all, do not get sent to Inspire and do not let your friends or family get sent there.

I don't recommend this psychiatric unit for anyone. The first time I was here was back in 2007 and…read morein spite of the administration changes the quality of care remains mediocre. I always lose property here. Additionally, I've experienced prejudice, Islamophobia and misogyny every single time I've come. I've been physically abused by both staff and patients. You better believe I'm filing a lawsuit for my last stay. Me and my family don't play that enough is enough. I filed 5 grievances while I was a patient. They don't take me seriously but they will when I get my lawyer involved. Don't go here for psychiatric care go to Washington hospital center. They're number one in DC and PIW is last, there's a reason for that.

"It's ok to ask for help" I want to give a big shoutout to…read moreChristopher & Hayle. They really handle every service professionally. This place offers many kind of cares and I'm glad I took the offer when it was given to me . I fully recommend this establishment to anyone who needs help. They took care of me & gave me the care help I needed .

This is an outstanding ongoing addiction recovery program with residential facilities as well…read more After I completed a program at Ashley House, I moved here where I got the support of group therapy as well as was a resident until we mutually agreed that I was ready for independent living. I have been drug free and sober for 17/years, and I doubt that woul have happened without Tenley Recovery.

Tenley House was my recovery home for 10 months, giving me a foundation in recovery that has lasted…read more12.5 years. My 2 counselors in the IOP program were dedicated, caring, knowledge individuals.

This started with a 3 fusion neck spine, Inova Alexandria Hospital then Inova Mount Vernon (IMV)…read morethen Alexandria Rehabilitation & Healthcare Center (ARHC). At IMV I had one-on-one with PT (physical therapy), OT (occupational therapy) and SLP (speech language pathology) therapies, eight days, 21 hours. If I am wrong and the first day did not have any therapies then there were "only" 18 hours. That is real rehabilitation. ARHC is not rehabilitation. There were seven full days, the first was Friday and and absolutely no therapy on that Friday. All ARHC therapies are half hours. l add two more just to help things so there are better; that's 4 hours. To make it "fair" I'll chop off one IMV day to get them equal; that's 15 hours. ARHC is 27% compared for the same numbers of days. Rehabilitation? At ARHC I do not know if there is any SLP at ARHC; I did not get any SLP. The PT and OT staff are pretty good but have an environment not easy. Most have two or some even have more than two patients and few patients are just sitting on a chair. The "gym" is small and and the equipment very few, not good. Two exercise bicycles, a new one where the hand bar and pedals have no connection, strange and never to use again. An older and much better but the LEDs all gone so the therapy used their cell phone and tells a few things while someone else is doing something slow and more time. Most of the time were with 3 pound dumbballs, watched and counted but after twice done almost alone. The balance board was also good with the therapy placed to catch if I stumbled or let me between two rails. I've had bowel problems. That cause was not the ARHC staff. The problem was that after the mess it took more than 10 minutes to not get help with the red button. There were about 30 feet from my door with about four staff were chatting real loud (if not screaming) and I left my door not wearing any pants going to the other end to the desk at the hall end. Someone caught me real fast (not physical) and got back to fix it. That helped clean me up but it took more than a day to get the toilet and floor "reasonably" clean but not really clean. The food was the worst I have ever had. To be honest I am very picky and that does not mean that I what I like is what most people do like. But how could every patient get exactly the same thing that every one gets? How well do almost everyone think cooked food that is barely warm is OK. Some do actually have warm parts, but only in the middle and bottom on the plate, or you learn that you can get your plate heated in the microwave with those who bring and take the food. I like oatmeal cereal, when I cook it as the box says and use some milk and sugar. I tried them several times and spit them out. They were mostly cool not warm, sticky, tasteless, some lumpy, other times ground to nothing. I like scrambled eggs; these were OK and I ate all even if not warm. I ate about 20% of what I was willing the entire time I was there. The last full day I had a dizzy like never before and they put me in a wheelchair. They use a cuff and my heart was about 80/50 or 50/80. They sort of said I needed to eat if I wanted to live. I think that's enough. george.shaffer@comcast.net

Alexandria Rehabilitation and Healthcare Center is a safe, secure, well-maintained facility with…read morecaring staff that delivers compassionate, person-centered care to their patients every day.

While in D.C. on vacation, a family member needed help finding a drug addiction program. Next Step…read morealong with Drug Addiction Network were at the top of my list for professionalism and customer service. If you are looking for excellent care, try Next Step or call 844-238-8268 for help with substance abuse.

From the owner: The Next Step is a private, abstinence-based intensive outpatient drug treatment program that was…read moreestablished in 1985 in response to the district of Columbia's growing drug problem. Call us today for more information.

Our experience is two years old, but my husband almost died here in their ICU. We eventually had to…read moreget DC police and fire involved and transport him to GW over their objections.

Do Not Take Your Loved One Here!! The service here is…read morenothing of what their video shows this is just a sale pitch. Mr. Husband was here from a heart transplant, the three months he was there he had to be transferred back to Washington Hospital for bed sores and (C.diff) Clostridioides a bacterium that cause severe diarrhea and inflammation of the colon. The African nurse there was very disrespectful to patient, I feel sorry for all the patients that resides there, it takes hours to change or turn the patients who cannot turn on their own. This is what cause bed sores. Please if you are reding this take your love one to another facility. Diane B.

I was so impressed with the renovations they have done! I went in there about 4-5 years ago to…read morefind a place for my elderly father. It was, and I am always honest, awful! So, when my father had to be out there after his stroke for subacute care...I was worried. HOWEVER...I WAS SO INCREDIBLY PLEASED WITH WHAT I WALKED INTO THE SECOND TIME! The entry hall is lovely and clean, the room my father is in looks great. The door on the bathroom clearly wasn't renovated, but I don't mind because the rest of the place is WONDERFUL! My dad used to live over at a similar place on Thomas Circle. Initially, I was impressed with it, but then it kept getting worse and worse. Elevators and AC weren't ever working, leaks weren't taken care of, my dads dryer wasn't locked down into his washer (so it won't fall) and it has almost fallen on him (and my son and me) on several occasions. They definitely overcharge for the service he gets over near Thomas Circle, which is a darn shame. I had so many hopes for that place, so it makes me sad. That's why I can tell you with all certainty I WISH I had put my father at Forest Hills! Had I known they were going to be renovated I would have jumped at the opportunity because everyone who works there is so lovely. I will say this...IN SHORT: I am so happy with what Forest Hills has done for my father so far. Everyone who works there is patient, kind, and loving. You can tell when someone likes their job--and from what I can tell everyone who works at Forest Hills must love it because they make everyone who lives there happy! :0) (The ONLY reason I don't give Forest Hills 5 stars is that it is IMPOSSIBLE to get in touch with anyone who works there. Also, I have been given incorrect emails from staff...BUT, once you get in touch with someone THEY ARE GREAT!!)

Updating this to say that I did meet with the director and she was kind and open to feedback…read more There seems to be a willingness to examine what's going on. I hope solid changes can be made. There were some positive encounters with a couple of staff members. But I am still concerned that changes to dietary needs may not happen quickly enough. The overall quality of care is not good. The attitude of many of the nursing home staff is not positive and there were some major mistakes made while 'caring' for my dad. Staff was unresponsive to concerns and did little to alleviate our concerns that our dad was in good hands. Bones were found in his food and he's supposed to be on a soft diet and little supervision to what or how he's eating.

To anyone who has family members don't take them there I had got admitted after my knee operation…read moreto do my physical therapy no one answer the call bell they don't give medicine on time they do what ever they want. I was admitted on the 27th of December the first night no pain medicine the second day no breakfast or lunch and the morning I fell in the floor no one came in to help one hour later they are asking after I had to a scoot to the edge of the bed to try and get my bad leg that I had surgery on next you know I was on the floor I'm screaming in dear agony and still no one came this is Saturday morning. Sunday morning no answering call bell. They don't change the bed you have to ask them to change your bed so what happens to the patient that can't talk.The worst place I would lEt my dogs live there. That place will make you depressed so take my advice don't send your family there.Carrol manor they are the worst ever.The pictures show sheets on floor thrown on top of urine.

My father spent about a month at Carroll Manor recovering from spinal surgery, and I'm deeply…read moredisappointed in the care he received on the third floor. The most serious issue was wound care. Nursing staff gave conflicting answers about who was even responsible for his dressing changes, and it wasn't until three weeks in that we learned staff nurses were supposed to be changing it daily. They weren't. Requests were routinely met with "we'll get to it tomorrow." At one point two nurses stood over him, unsure how to change his dressing, and a third staff member attempting it alone tore the skin around the wound. On his discharge day, his dressing wasn't changed at all. He ended up needing urgent care after getting home because the wound started smelling. Basic care was also a problem. He'd ring the call button needing help to use the restroom and wait hours with no response, sometimes soiling himself in the meantime. I once watched a nurse silence his call button, say "I'll be back," and not return for hours. The main line (202-854-7100) frequently rang unanswered, especially on weekends. There were entire weekends I couldn't reach anyone. He also fell through the cracks on discharge planning. The social worker never came to see him when he was admitted, went unreachable for weeks afterward (she later admitted she doesn't check her messages), and as a result the referrals needed for his at-home care were never completed. There were a few kind, attentive nurses, and the facility itself was generally clean. But the overall standard of care on the third floor was inconsistent, slow, and at times unsafe. We chose Carroll Manor because of a previous positive family experience, but this stay was completely different. If you are considering this facility for someone you love, ask detailed questions about staffing levels, wound care protocols, response times, and discharge planning before making your decision.

Quite mediocre for outpatient compared to the care I received at Shirley Ryan in Chicago for…read morephysical and occupational therapy. Doctors take months to get into as well.

THEY OVERCHARGE AND DON'T PROVIDE ANY BILLING SERVICE. THEIR BASIC SERVICES SESSIONS WERE INVOICED…read moreTO ME AT $600 PER 45 MINUTES. THAT IS OVER 3X THE GOING RATE FOR THIS AREA. 1.) The Physical Therapist was wonderful. I take no issue with her or the treatment she provided. 2.) I went three times and each time was 45 minutes or less. I paid my copay when leaving each time (100$) 3.) Each session was basic exercises that I should do. I did not receive needling, massage, or any hands on treatment. I was all demonstrating exercises. 4.) A month or so after my last appointment I received the bill. 1,800$. Minus my copay and what BCBS was willing to pay for in-network service, I am being invoiced $1,000+-. 5.) This is triple what an expensive PT session costs elsewhere. 6.) I called the billing department and they sent me paperwork that didn't agree with the BCBS Explanation of Benefits. I tried calling the head of billing to see why it was so high. I checked their website but didn't see anything about billing amounts or questions. I called the patient advocate who recommended calling the head of the department and gave me the contact. The contact no longer worked with MedStar and the person I eventually found said that they charge by the exercise in 15 minute increments. BY THE EXERCISE? I asked her to check. Never heard back. Figured that they realized they had gotten the right amount between BCBS and my co pay. 7.) Just got a new bill for... $1,000 +- with no explanation. DO NOT USE THEM OR MAKE SURE WHAT THEY CHARGE BEFORE YOU GO. 600$ PER PT Session is not reasonable and certainly not without prior warning that they charge 3x what other places charge