My mom and I came to this dealership to find a good deal for a Toyota Camry. We were warmly greeted by Noah who was eager to help. He went above and beyond to provide the best customer service and held true to the core values of the company he is working for. My mom is beyond pleased with her new car and have such a wonderful salesman to thank for that. Thanks again! read more

Bought 3 cars from this dealership dealing with Joe Moran. Then went back to buy out a lease on my daughter's car because I was told that is how it was done. Along came David Wilder, a crook if there ever was one. Tried to scam me into paying $34,000 for the lease buyout. Told him he was crazy, and him and the sales Manger told me good luck but that was the deal. Said Toyota Financial would not let me buyout my lease. He was wrong, purchased car straight from Toyota for $21,000. Do not get scammed by this man, and shame on Mr. Stokes for employing this thief. Will continue to buy Toyota vehicles but will take my business elsewhere. Thanks for nothing read more

I took my Camry here for service because they did all the previous maintenance on this car. I wasn't there to experience what they were like when it was dropped off but I was there when we went to pick it up. My service writer, Alberto Barrientos, did not communicate until he said the cost. Legitimately did not say "hello" or anything before he announced the total. Then where to sign. WTF? read more

I made an appointment to see a car, but got the old "someone else is looking at this car" phone call as I was pulling into the parking lot. Then the salesman tried to talk me into looking at new cars. Bait and switch! I feel like they treated me like I was an idiot because I'm female. My business is elsewhere. Don't support these lying manipulative liars! read more

If you're looking for a great car salesman Bobby Thompson at Stokes Toyota in Hilton head is your man!!! He worked hard to find the right vehicle for me and his follow up after the purchase has been just as impressive! read more

Had the best car buying experience of my life here. Chris Luther was our salesman and he was nothing short of amazing. We originally went in on a Monday night to look at a specific car my husband inquired about online. He pulled up his info and went to get the car we came to see. Since it was late he pulled it into the service bay where it was lit up so we could see the car better. Chris took lots of time showing us the car and all the features it had. Once we decided we would like to discuss purchasing the car he pulled the car fax to go over with us as this car was for our 15 year old. We weren't able to finalize the loan that night so we returned the next night and to our surprise they had worked through out the day to see what kind of loan offers they could get us and we have multiple choices. David (the finance manager) went over everything and we decided on a loan signed and drove off with our sons car. Here is where it gets even better....the next day I get a call from Chris asking if we could come in as David had heard from another bank and was able to get us an even better loan...this new loan took $70/mo off our payment and 6 months off the loan. While we were there signing the new paperwork we were discussing how we would be back soon to trade in our daughters car (which wasn't running at the time) for a car. At that point David asked what was keeping us from doing so now...after All was said and done when we left that night David and Chris were working their magic to get things done so we could trade her car in for a working car. In the end we purchased her a 2015 Toyota Corolla. You would think this is where our story would end but nope...daughter totaled that car in 6 days. And much to our surprise David and Chris were able to do their magic yet again and we walked out with a 2018 Corolla and couldn't be more thrilled with our entire experience. Also, the ladies at the front desk are always very welcoming and after going in twice they would see us walking up to the door and already have paged our salesman so we didn't have any wait time. Again, I highly recommend Stokes Toyota of Hilton Head. read more

I always have a great experience when I bring my car to Jon Slyh for service. He helps me understand what my car needs and is always very helpful. read more

When at an auto dealership it is often perceived as a stressful time. Stokes brown Was just the complete opposite. Glen was a gentlemen and our auto purchase went seamlessly. We even made our dinner reservations. read more

Stokes Toyota made my car buying experience a pleasure. Bobby Thompson is the most professional and genuine salesman that I've encountered. No non-sense, no pushy behavior, and no deception. Bobby was straight forward, honest, and concerned with the quality of service I received. The entire staff was professional and made sure I knew that my satisfaction was their number 1 priority. I highly recommend Stokes for anyone in the market for a Toyota. read more

I came in today and was very specific when I walked in, that I wanted to get a trade in value and then come back to discuss purchasing a car. I was covered in my toddler's spit up food and exhausted from chasing 4 kids around. The gentleman started in on questions and I tried answering quickly. All I wanted to know was the trade in value of my vehicle. My intent was to come back to THIS dealership to purchase. The thought of going anywhere else hadn't even crossed my mind. The gentleman appraised my car but didn't tell me for what amount. Instead he had me look at a 4Runner, while my 3 older children were sitting inside alone and my 2 year old on my hip. Ok, fine, I looked at the car. But then he continually insisted that I drive the vehicle. I had no car seat and was trying really hard to keep it together as my 2 year old with no nap was all over the place. I drove it through the parking lot with my 2 year old in my lap because he kept insisting and I really just wanted to hurry and get my trade in value. He asked to run my credit for financing, but they had still not given me a trade in value! He was aware of my price range, my time restraints and my obvious struggles with FOUR children in the waiting room. After over an hour, I told him I had to leave, that my children hadn't had lunch and it was 2pm. They attempted to keep me from leaving, as they looked and saw my children crying for food! I have been in a foul mood since I left this location. I came in for a simple trade in value so I could then go home and view the vehicles that would fit my range, online and come back to purchase. This endeavor has left me with anxiety and a severe disdain for this car dealership. Why, when you see a mother with 4 kids, would you keep pushing and pushing. My children were loud, hungry, crying and all over the place. Trying to chase them and practically beg the salesman to just give me the trade in value so I could leave has exhausted me. I will never, ever, visit this location again. This situation was very poorly handled. I understand the desire to make sales in a competitive environment, but he put his desire to make a sale above the well being of my children. I am probably the easiest, most down to earth person there is. But this has truly sickened me to car dealers. This was a true example of an absolute nightmare experience. Please train better in how to value the client and their needs. This was very very selfish. PS- this is the FIRST negative review I have EVER given. read more

Alberto what is our service manager, he was totally awesome, he made sure he listen to our concerns checked out the vehicle and even took care of some recall work during the same visit saving us time. We will happily bring our Prius back to this service department as our experience was excellent read more

I went in for my 30,000-mile service on my Toyota Corolla hybrid. I was met by an entire service staff that did not wear masks during a growing pandemic in South Carolina. Yes, they wanted us all to stay six feet apart and they had no shortage of hand sanitizer, but the dealership missed the boat on basic safety. Every other business, including restaurants and grocery stores, are doing a far better job in Bluffton than Stokes Toyota. When I mentioned my concerns to my service provider, he simply argued with me. I believe Stokes can do better. read more

Great service every time! I always have great service with Stokes. My service advisor this time was Megan Allen. She handled my service requests and had me out sooner than I expected. She even took the time to show me where my car was located once the service was complete. I absolutely recommend Stokes and Megan! read more

The call center department (Randy) lied to me about the amount of inventory in Hilton Head and their ability to transfer the cars I wanted from their Aiken store. I had 3 specific stock numbers I wanted to have transferred to Charleston but was told by the Charleston rep I could only see them at the Hilton Head location. After driving 2 hours the next day, only 1 of 3 cars was available at the Hilton Head spot, the other two were apparently at Aiken. Randy @ the Call Center blamed me for the "miscommunication" and said he only ever promised one Civic when I followed up with him. The sales associate Jamie Abbamont was extremely nice in helping me look at the one available car. They gave me a good deal and I had a great time with him and the finance associate, Dustin. Would recommend the dealer itself IF they have the inventory you want. Their tactics to get you in the door are reprehensible. If you can't freely transfer vehicles back and forth, don't lie about it. You should also know WHERE your vehicles are -- they could not give me a solid answer for at least 2 days on where those other two cars were, instead they told me it'd be "no problem" to have them sent to Hilton Head and that there'd be plenty of other options available when I got there. There were no other options. Will not be using them again because the experience between Charleston and Hilton Head and Aiken made me feel like I was the bad guy for trying to find the cars I wanted and they lied about amount of available inventory. That being said, the associates that helped with my one car were very nice. read more

We had cash to pay for a used car. They said all the paperwork was ready. We came in at 2:00 pm and we were not done until 5:30. Ludicrous !!!!!! We could have watched Gone With the Wind. The fact that we had to wait more than 3 hours was absurd. There was no financing. We had cash. Very upsetting. read more

We were very satisfied with our car purchase and especially pleased with Chris Brown who went out of his way to accommodate us. We would recommend Chris to anyone who looking for a car. Thanks Chris read more

We drove from NJ, had a problem with our 2018 Highlander air conditioning. We stop there and service manager Rob was super helpful and fix problem within hour and half. They took care of all warranty part and walk out without paying penny. Amazing read more

Classic bait and switch I called stokes brown Toyota to ask about the promotion they are running on the radio where they will buy your car for 125% of its fair market blue book value, I live about an hour from this dealership so I wanted to clarify if there are any catches before I made the drive. Two representatives from SB told me this was the real deal no catch and that they were in need of trades. I got there and spoke to the manager I was referred to on the phone he told me immediately that the 125% of KBB trade in value was only if you were buying a car from them, I figured it was too good to be true, but he assured me that they would make a fair offer maybe more. Ok When the associate who was handling my car came to spoke to me after they inspected it he had a sheet of paper with a photocopy of a check on it for much less than I expected given that I knew what the KBB value was. I asked if that was the best they could do, he gave a few predictable excuses and left to go talk to someone who made these decisions, he came back after a little too long with an offer of an additional $200 dollars not great given that it was still about $2k under KBB value, at this point I thanked the salesman and asked for my key, he was obviously frustrated Just a little background so you don't think I'm some jerk trying to sell a piece of junk and am upset they wouldn't over pay for it. My vehicle is in excellent condition inside, outside, and mechanically. Only 3 years old and still has the manufacturers warrantee. I brought it in clean with a fresh oil change and a full tank of gas Let me give you some advice if I may, only go to dealerships to buy a brand new car, and if your going to finance work through your bank or even better a credit union the interest rate will be better and you won't be pressured into things you don't want to do or don't need read more

I will NEVER do business with stokes Toyota. The main reason is because of the "manager" Wayne Connover. First let me say that I walked into the dealership with my husband to purchase a Tacoma. We came prepared and informed. We even brought out the true car and explained what we wanted. Our sales rep, Brian, was very friendly and did want to work with us. We have excellent credit, a down payment and we were ready to purchase, I just wasn't going to get swindled. Anyhow, after showing us other cars and trying to pull out vehicles we didn't want. I was told we could never get the model we were looking for with the features we wanted. I can understand if you don't have it at this location, but I'm certain it's not impossible. Anyhow, that rubbed me the wrong way, but obviously it was a sales tactic so I just let it go and remained set on what we wanted. I even asked about leases with options to buy, I was considering that. I showed them the true car and they tried to justify to me that a difference of 6 thousand dollars is because "true car doesn't include in tax tags and fees." Except... That "fee" is only 637. Anyhow, when Brian finally brought over Wayne, the manager who "can make things happens." He already came by trying to be relatable to us and be our friend, which is fine except after the hundredth time of trying to relate. I also felt it was a way to pressure the sale on us. After the 10th time of Wayne trying to relate to us about where were from and finding an in, rather than discussing business he got frustrated. We discussed true car, I showed him the price given the location and he tried to claim they were going based off of true car but weren't! I kept explaining that and he kept saying true car didn't have all the add ons. I asked him for the break down of all of the charges and they said they didn't have it. Finally he was clearly angry and frustrated, he snapped at me and aggressively told me he wouldn't get it to anywhere near true car and we wouldn't be doing business and walked off! I was in complete Awe! There are many ways to do business and to overcome objections. I am also by no means claiming to be the easiest sale in the world. However, that was completely unprofessional and out of line. As a result I will NEVER DO BUSINESS WITH ANY STOKES DEALER!!! Clearly this is acceptable, as I'm sure I'm not the only to have this experience with Wayne. This place just lets you know that it's high pressure sales and aggressive behavior when THEY don't get their way. I will gladly drive wherever I have to, to never EVER do business at a stokes dealership. I know that one sale may not mean much to these money hungry salesmen but I certainly hope I can have an impact on anyone else purchasing a vehicle. Go to ANY OTHER TOYOTA DEALER!!! They want you to pay top dollar and get aggressive and frustrated with you when you won't, or are informed and educated. If you're ready to get ripped off, go to these scam artists!! Good luck. read more

I bought a Rav4 2019, it only has 3000 miles, and I do not recommend it at all, it has air intakes when it is 60 miles away, the cabin is not silent at all. If you want a comfortable car that does not sound like you have the windows open, this is definitely not for you, and when you go to the seller they tell you that it is normal wowwwwww read more

Leased my Camry from Stokes. Good experience with a friendly and helpful staff. My salesman told me he was confident he could provide me with alternatives that would make my monthly investments both agreeable and affordable. I now have a very low payment on a great car! read more

My experience has been a positive one because I worked with an amazing salesman who was up front and straight just the way I like it! He was honest, hard working, and even after I drove off the lot, has been there to assist me. Ask for Thomas Burley when you go in as he is a fabulous salesman who is patient and very knowledgeable about what he's selling! It was Thomas Burley who made our buying experience a pleasant one! read more

We purchased a 2015 Tundra from here. Everyone is very courteous and extremely helpful. The dealership has a game system to help occupy the kids and tv's. The buying experience can be a long process but the folks at Stokes Brown made it a very good experience. read more

Bought a beautiful 2014 Toyota Tacoma Sport from this dealership, trying them after 2 great experiences at Savannah Toyota, but wanted something closer to my home in Bluffton. They were great in every respect!!! read more

I was dreading going into a dealership to purchase a new car..BUT Stokes Brown Toyota made it a great experience! Brette took great care of me and James was a wonderful finance "guy" to work with. I received lots of friendly smiles from everyone there and felt appreciated too! read more

This is the best place to buy a car, used or new. Big variety & a lot of choices. If u go there ask for Joe Matejewski, cause he is da man. Dealing with Joe will change the way u look at salesmen. He is honest & knows his product. He will work with u regardless if u have good credit or not. It was a great experience dealing with him, l and I would recommend Joe to everyone. If u want a Toyota or another brand, go talk to Matejewski read more

Awesome experience. Everyone that my wife and I met were extremely nice and helpful. Our salesman, Michael DuBois was very knowledgeable and courteous. He did not pressure us at all. He listened to our wants and needs, then helped us make our decision from there. Overall, this was the best experience we have had buying a car ever. We highly recommend Stokes Brown Toyota of HH and make sure you see Michael DuBois. Thanks! read more

After my initial review and a reply from the manager of Stokes telling my how he would resolve our issues....3 weeks later....nothing.

Dan the Man is the best! I was traveling on a road trip from FL to NY, and my car battery died in South Carolina. My Limited Edition 2009 Toyota RAV4 was towed to this Toyota dealership. Dan lifted our spirits and got us back on the road in a record 23 mins! He went above and beyond to solve the problem, and make sure that everything else was running properly. Dan turned a frustrating situation into a happy experience -- he made our day. Thank you Dan the Man!! And thank you to the wonderful mechanics who got me up and running :). read more

Loved the service that Julio Noguera gave me ! I was just looking and ended up with a 2018 Corolla. He has such a great costumer service and is very patient. We originally were going to the Tanger Outlets and my husband was telling me about making a budget; long story short got a brand new car. read more

I had a very pleasant and efficient experience when I took my 2004 Prius to Stokes Brown Toyota of Hilton Head. My service associate was Scott Mahan and he was efficient, prompt and courteous. Toyota trouble shot my car's issue in a timely fashion, recommended a couple of other services and it was taken care of in about an hour. Stokes Brown Toyota took care of me and my car in a very professional manner and I would not hesitate to encourage Toyota owners to do business there. read more

I have bought several cars from Stokes Brown. They respond well and take care of every detail. I will have no problem buying my next car from Stokes. They have a policy that if I not pleased I can call the owner. You can't get any better then that. read more

Had terrible experience with recent service on my Avalon. If I could rate service ZERO stars, I would have. We called and scheduled appointment at 1130am on a Tuesday, for simple Tire rotation. My wife arrived on time for the service and indicated what we SERVICE we wanted. My wife told them that I did not need any other maintenance done. It took 2.5 hrs, yes 150 minutes to complete a tire rotation. My wife actually asked them about the length of service after 2 hours and it took them 15-30 minutes longer to find our car and tell her the service was completed. This was, and is, terrible service and customer service!!. I called and left message for service manager, Curtis, that same Tuesday afternoon, verified my cell phone number with the receptionist, and to date, 3 days later, we have NEVER received a return call. We also are disgusted and laugh, because prior to servicing our Avalon, we received email from Stoke Toyota Hilton Head with the following quotation in this email: "Your time is valuable. So when your vehicle needs maintenance, our experts use a "pit crew" approach. We offer quality workmanship, competitive pricing and fast service." They definitely do NOT VALUE my time , the Customer, and 150 mins to do a simple tire rotation as requested is NOT FAST. We are in the market for a new vehicle,as my current car comes off a lease in a few months. . I believe that If buying a Toyota, I would not recommend this dealership at Stokes Brown Hilton Head!! No desire for quality for customer service or communication! read more

I would not recommend buying a RAV 4 from Stokes Brown Toyota of Hilton Head. I purchased a RAV 4 from this location and immediately started noticing issues. All said and done. I owned that vehicle under a year and put just over 11k miles on my brand new vehicle to find out that it was unsafe to drive due to rust and corrosion. I put 2500 dollars down, traded a vehicle in and paid over 400 dollars a month for a whole year to end up with nothing. When I spoke with the owner, he said he was not able to help me. I also brought my vehicle to Savannah Toyota for a Toyota Care check up after it was determined Totaled by Progressive. Savannah Toyota gave my vehicle all green marks. When I spoke with the manager of Savannah Toyota he said that I lied, my response was that I needed an unbiased opinion and I told them that there was a very foul smell. Needless to say I have done due diligence to resolve this issue. I have sent letters to the Attorney General of SC and will be contacting BBB. If I did not have a good support system I would have probably gave up... which is what im sure most people do. I have all the documents proving work orders were never finished, paper work documenting the car was totaled but passed a Toyota Care inspection... which is suppose to be a preventative program to maintain the longevity of a vehicle. I never missed any appointments. I attended the Christmas Party for new buyers. I have contacted, certified letters, and received clear responses from Toyota that they are not willing to do whatever it takes to retain a Loyal Customer. I feel like I've been shit on. THANKS TOYOTA read more

Below is a letter I sent to the Toyota Corporation: It has been almost a week since I purchased my Toyota Rav4 from Stokes Brown Toyota on 2/12/18 and I am still unable to resolve my anger over how I was treated by your "closing manager", Glenn Mariott. His aggressive sales pitch to purchase extended warranties/services were unprofessional and harassment. I spent one hour and 15 minutes in his office while he attempted to harass me into purchasing these services. He refused to listen to my repeated response which was "NO, THANK YOU". His constant and repetitive barraging was insulting to my intelligence, and I was treated as if I was incapable of understanding. Additionally, he asked unrelated personal questions: "have you always worn your hair short, how often do you get manicures, do you have children, etc.?", which were disrespectful and unprofessional. When I walked out of the office to use the restroom and to make a phone call, he asked upon my return, "who did you call" and, "what did he say?". I maintained my composure and repeatedly asked him to "move this transaction along" so I could leave. At the end I was exhausted and felt as if I had been verbally "abused" over this transaction. How disgusting to be treated this way while purchasing a new car! I remain angry and insulted, and this car will continue to be a reminder of my experience and my disgust over the purchase process. I will not keep this car for long and you can be most assured I will discourage everyone I know from purchasing a car from Stokes Brown Toyota. read more

Wonderful and helpful! Tom Calcaterra helped my parents and I to find me the perfect car. I started off looking for a used vehicle to buy, where he really took the time to ask and talk about what I wanted and needed in a vehicle. Eventually we decided to look at new cars for lease and he brought around a wonderful 2014 Toyota Corolla Sport in electric blue and I LOVE IT!! The whole team was very helpful and took a lot of time to make sure we were happy and got everything we needed! Thank you Cal and Stokes Brown Toyota! read more

We were vacationing in HH and like everyone else-decided to eat at the Salty Dog. When we pulled out of our parking spot-the concrete barricade ripped off the bottom of our bumper. We had 2000 miles left to drive so we stopped at Stokes Brown on our way out of town, we didn't have an appointment so we expected to wait a while. We walked across the street to have some breakfast and you can imagine my surprise when I returned 20 minutes later and my car was finished. These guys rock! I have several Toyotas in my fleet back in Kansas City and my family all drives Toyotas - this is why. I would recommend you check these guys out-they really understand what service is all about! Brian Kansas City read more

Really and Seriously disgusted with this dealership. I went in looking for a new car. The car was for my husband and I wanted to see what a small sports car would cost. The salesman said I have a car you should try. Ok, so I followed him out to a car on the lot. I saw the price and thought it seemed cheap. I drove it and it was ok but then realized it was used. I told the salesman I want to buy my husband a new car. He said I needed to talk to the sales manager. They sat me at a table and said you need to buy this used car. I said no thank you I am looking for a new car. The reply floored me. Well if you want a new car then you need to bring your husband in and then we will let you drive a new car. I got up and walked out. Are you kidding me?? I had arranged for the money to be put in our account so we could purchase one as soon as possible. My husband works massive overtime and at the time had one day off to shop so sent me out to buy one. All I needed to do was find something as he told me what he wanted and what options he wanted. The salesman just blew me off as a bored housewife. Yes we had the money, yes I knew exactly what cars were in the running. I had talked to friends that had new Toyotas and they recommended them. I would never ever in this day and age think they would treat a woman like that. I went back to Savannah and found another car, took it out to Gulfstream so my husband could try it out and purchased it. Not only did that dealership let me take their car they made sure my car was detailed and full of gas when I brought the Honda back to purchase it. Come out of the dark ages Stokes Brown. Will they ever see me set foot in their dealership? No and neither will I ever send any of my friends there to be treated like a dumb female as I was. read more

Had a great experience here. Michael Dubois really helped me get the lease I wanted. Several years ago while I was buying my last car, the salesperson was exceptionally pushy and Calle some 10-15 times a day. Michael didn't do this and we worked out the right deal for all parties. I'd go back there for sure. read more

I don't normally write reviews about car dealerships but I felt compelled to do so after the absolute stellar performance from the Stokes team. I went in needing my regular service and couldn't have been more impressed. Andrew from the service department treated me like he was my own family. He was very kind and made sure my car was taken care of. After a quick visit I was on my way. Thank you Andrew and the stokes team! read more