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    Stokes Toyota

    2.9 (97 reviews)
    Closed 9:00 am - 6:00 pm
    Updated 2 months ago

    Services - Stokes Toyota

    Vehicle battery testing

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    Sent an email regarding a pre-owned vehicle. The vehicle is wearing a significant markup as its over new msrp and has 7xxx miles. I sent an offer slightly below new msrp-expecting a counter of course but what I received was a massively condescending and insulting tone from their sales rep Cody Aguirre. I was a prospective customer considering traveling 3/4 hours to deal with them-honestly shocked anyone would conduct themselves so rudely in sales negotiations.

    Noel B.

    After searching high and low, (250 mi radius,) for a fair price on a reliable, clean, pre-owned vehicle, with the help of Gerald at Stokes of HH head, I finally found my vehicle! I have been shopping earnestly since the summer and have done lots of research, and encountered some seriously horrible dealerships and car sales people. I am 50 years old, female, and I'm not your "Dear" or "Sweetheart," come on people catch up with the #metoo movement. I encountered none of this at Stokes. What I did find at Stokes Toyota HH was not only a good deal on a great car but also an entirely pleasant car buying experience due largely to the helpfulness and professionalism of Gerald. If you are car shopping it is worth your time to give Stokes HH Toyota a shot at your business, ask for Gerald, you won't regret it!

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    8 years ago

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    9 years ago

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    6 years ago

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    7 years ago

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    13 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    11 years ago

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    7 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    11 years ago

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    Daniel A.

    Thanks for the review Jerry and sharing your great experience with us.

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    12 years ago

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    14 years ago

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    10 years ago

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    12 years ago

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    10 years ago

    After my initial review and a reply from the manager of Stokes telling my how he would resolve our issues....3 weeks later....nothing.

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    10 years ago

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    13 years ago

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    11 years ago

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    8 years ago

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    12 years ago

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    9 years ago

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    11 years ago

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    10 years ago

    Won't ever do business with them again spent 4 hours of my life just to be told I couldn't get out of lease for medical reasons

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    15 years ago

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    9 years ago

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    12 years ago

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    11 years ago

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    9 years ago

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    Page 2 of 3

    Ask the Community - Stokes Toyota

    Review Highlights - Stokes Toyota

    If you're looking for a great car salesman Bobby Thompson at Stokes Toyota in Hilton head is your man!!!

    Mentioned in 17 reviews

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    INFINITI of Hilton Head

    INFINITI of Hilton Head

    2.9
    (13 reviews)

    If 0 stars was an option..... The service I received at Infiniti of Hilton Head was extremely poor…read moreand unsatisfactory. Their level of professionalism, knowledge, and execution is unbelievable. I took my secondary vehicle in for service as part of a factory recall and was immediately bombarded with a list of discrepancies I would have to get serviced before my vehicle was even pulled into the garage bay to be inspected by a servicemember. This was odd to me and I looked at this as an attempt to capitalize on my visit and gain additional funds since the recall would be covered by the dealership. They proceeded to start the recall (ECM Reprogram) but did not have an engine sub-harness needed to complete the work. At this point I was informed they would order the sub-harness and that they would call me when it arrived. Tom and Brandon (Service Managers) advised that I could drive the vehicle in the interim while I awaited the parts. (Of note I expressed to them I would be moving out of state in two weeks due to a military PCS and needed the work to be completed prior to my move.) This was extremely poor advice considering the recall was a safety recall which could cause the vehicle to randomly stall out while traveling causing potentially fatal accidents. With no other options I left the dealership with my check engine light on (was not on prior to my visit) As time passed I began to feel as if the work was not prioritized due the nature of it being a recall and would be free of charge. After playing phone tag for two weeks I met my deadline to move and had no choice but to put my Infiniti on a trailer and haul it 550 miles away to North Carolina at my own expense. Once I finally was able to contact a representative I was told the sub-harness arrived a week prior and they neglected to reach out to inform me. This would have been nice to know when I called, around the time of delivery and prior to my move. After arriving to NC I experienced sporadic stall outs and random loss of power. To make a long story short... the took no ownership and never completed the work... my vehicle left their custody in a condition worse that it was prior to me bringing it in for service and their only remedy to date has been a continuous "I apologize this happened to you" "Im Sorry Mr. Goodman" Prior to this experience I've had nothing but praises for Infiniti and always informed people of my love of Infiniti vehicles. After such a horrible experience I will NEVER patronize another Infiniti dealership due to their lack of professionalism and accountability for such poor performance.

    Excellent service and sales departments! Marlon and Branden in service are great, and working with…read moreJay on a purchase for my sister in law was not stressful. Highly recommend Infiniti of Hilton Head!

    Hilton Head Honda

    Hilton Head Honda

    3.6
    (44 reviews)

    I was very pleased with the service provided by HH Honda and their team for my 2018 CRV. We came…read moreback from a vacation to find the car wouldn't start. I was able to jump start the battery and when the car started, all warning lights were going. Engine repair, brakes, etc. I figured it may be related to the battery which I believe was the original. I could change out the battery myself, but how would I reset the computer? Instead of doing it myself, I took the car to HH Honda who allowed us to come in on short notice. We pulled directly into their service bay where we were greeted and assured the car would be returned in excellent condition. They needed to replace the battery and the computer reset to eliminate the warnings. I felt the cost was very reasonable and the turnaround time was exceptional. Way to go HH Honda!!

    My daughter purchased a used car form this location. She has a business in Charleson, SC. She went…read moreonline and researched the vehicle and thought it was right for her business. She had spoken to the salesperson that reached out to her online. Because she has a business she asked them to email her the forms so that it could be less time away from her own business. I am her MOM and she asked me to drive her there which I did. It was all downhill from there. when she asked the salesperson about how long it would be his response was "Well people walk in and buy cars". Let me clarify that my daughter had the paperwork prepared and a check in hand and she never questioned the price of the vehicle. We drove from Charleston and got there right around 12 noon. She was waiting to see the finance manager (why I don't since they had all the information) my point being this sale was already done (check in hand) and should have been taken care of in minutes. Remember we drove an hour and a half to get there early enough for her to get back to her own business. My granddaughter and I went and got something to eat around 2 o' clock. My daughter had told us to go on home and she would drive the vehicle home. Being mom, I felt guilty leaving her there alone and decided to go back just in case she needed me. I got there at 2:45 and no one had helped her and she is still waiting. I did everything in my power to get her to leave and forget that vehicle, but she a whole lot nicer than I am. she said Mom ,I am going to give them until 3 o'clock. Arguing with her took another 5 minutes. We walked in at about 2.45 and finally the sales manager came out and talked with her and offered to deliver the car to her. She was agreeable whereas I would have taken the deal somewhere else. But like I said she is nicer and way more patient about being treated like her business and her was a Nunsense to your dealership. I am 75 years old and worked almost 60 years in customer service and I have never seen anybody treated with this much disregard. I promise you that I will do anything I can to make sure myself, my family or my friends never darken your doors again. I am giving you my email and want you to know that my daughter {who was mistreated did not want me to say anything) and will be very angry with me. My name is Ardith Morris and my email address is atmorris101@gmail.com

    Hilton Head Lexus

    Hilton Head Lexus

    3.8
    (18 reviews)

    Prices are excessive and total cost not always shared with owner before work is done. Service is…read moregreat if covered by warranty.

    MUST share our wonderful experience at HILTON HEAD LEXUS HARDEEVILLE…read more Three months ago my wife & I (along with our 2024 RX350) moved to SCHH in Bluffton. How fortunate for us to have the BEST dealership in South Carolina right in our backyard- HILTON HEAD LEXUS HARDEEVILLE. From the moment we drove into the service entrance, we knew this was our "forever " dealership. Our first visit was a 15K mile service maintenance. We were immediately welcomed by an EXTREMELY personable & cordial employee - SCOTT (Doc) WALTERS- directed us to the HILTON HEAD LEXUS's cozy lounge & took our vehicle to service. In a short time, we met with our MASTER CERTIFIED SERVICE CONSULTANT STEPHEN SCOTT MANKIN. STEPHEN was personable, knowledgeable & professional. He told us exactly what to expect on our visit: the LEXUS COVENANT which promises that "LEXUS WILL TREAT EACH CUSTOMER AS WE WOULD A GUEST IN OUR HOME." And STEPHEN SCOTT MANKIN delivered on that!! Thank you STEPHEN. STEPHEN SCOTT MANKIN is another great representative of HILTON HEAD LEXUS HARDEEVILLE. Upon completion of our service, he explained to us everything that was performed on our RX350 & then presented us with our newly-washed vehicle. No upsell. How refreshing! In today's big-box store world it's so comforting to be treated like a valued customer instead of the "next number in line." During our visit we also met the man who commands the HILTON HEAD LEXUS SERVICE DEPARTMENT - MASTER CERTIFIED SERVICE DIRECTOR EVAN KALLAS. He took the time to talk to us & answer any & all questions we had. EVAN KALLAS IS "THE MAN" at HILTON HEAD LEXUS. He will (and did ) go above & beyond to make sure you leave his department satisfied. We can vouch for that! Thank you EVAN! We know we're in great hands with you & your HILTON HEAD LEXUS family. And finally, SALES CONSULTANT & TECHNOLOGY SPECIALIST KEIONDRE MCCLINTOCK. He is another professional & wonderful representative of HILTON HEAD LEXUS. KEIONDRE MCCLINTOCK is someone you should know! He embellishes the HILTON HEAD LEXUS experience. Need a Lexus, see KEIONDRE. Need your questions answered, see KEIONDRE. Need the truth, see KEIONDRE!!! Thank you EVAN KALLAS & your HILTON HEAD LEXUS family for making it feel like we're home again!!!! And props to GM SCOTTY HERRIN! You've built a magnificent dealership - HILTON HEAD LEXUS in HARDEEVILLE. Julie & Bob Pellegrino (HILTON HEAD FAMILY FOR LIFE)

    Stokes Toyota - car_dealers - Updated July 2026

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